Firefly Catering

Stephanie & Ryan did such an amazing job with our wedding! Absolutely everyone LOVED the food, guests still rave to me about it anytime we talk about the wedding! They were also great about making accommodations for dietary restrictions. We have a handful of vegetarian/vegan/gluten-sensitive guests and they were all able to load up their plates with lots of different options. They are such a sweet husband-wife duo and were a pleasure to work with. We recommend without hesitation!

If your looking for a budget friendly professional, hard working caterer, this is the place for you! We wanted food that our people would actually enjoy. Stephanie and her staff cooked on site and were so professional we were in awe of them the whole night! Perfect!

Promising at first, troubled in the execution. Our initial experience with Firefly catering was great. Our tasting was comfortable and personable, and the food was incredible - packed with flavor and cooked perfectly. Their fully custom menu can be a bit daunting at first, i.e. where do you start and what if you don’t know what you want, but they can guide you through all of that to land where you need for your event. We even had them add a Mac and Cheese bar for our guests!

However, after the tasting, communication seemed to falter. I have seen other reviews that hint at a medical emergency at the time to which we don’t blame but also did not know of anything from our end. To us, it just seemed that they were too busy and overbooked themselves for this season, which besides a possible medical emergency, is very likely they did. I even had to remind them about upcoming payments we needed to make. We booked our final review meeting about two weeks prior to the wedding to which they stood us up. We had to call and email multiple times to get them on the phone to go over our final menu, guest count, etc. On this call, we had to remind them of many of our preferences and notes from our tasting, plus that we booked bartending services through them as well.

On the wedding day, everything seemed to go fine, but there were a few surprises as the evening went on. We had mini pies which were supposed to be for dessert, but they had placed one of the pies (pecan) out during cocktail hour, a fault they admitted was theirs. You would think not the biggest deal, but it caused us to run out of the dessert silverware when dessert was actually served, thus we had guests coming to us (Bride and Groom) asking if there was more silverware – not something we should be worried about at our wedding. Additionally, we had preferences for the Mac and Cheese that were not noted after our tasting and thus not executed on the day of, another fault they took responsibility for.

The biggest issue we faced was with the bartenders, ie the ones they seemingly forgot about two weeks prior. We provided all the alcohol for the event (minus espresso martinis which were provided by Firefly) plus the ingredients and recipes for our signature cocktails. The bartenders were allowed to batch make the cocktails, but they failed at executing the recipes. One of the most popular drinks, the apple cider margarita, ran out well before it should have if the recipe was followed correctly, thus that drink was not able to be enjoyed as it should have been. Additionally, there were some other issues with service that we were not happy with.

In the end, Firefly put forth a good effort with great tasting food but lack luster bartending services and communication. While we believe they had good intentions and wanted to execute everything well, the premium we paid for their services over others may not have been worth it.

When I first reached out to this company, I explained that the event was for my daughter’s Celebration of Life—she had just passed away. She absolutely loved queso, and one thing I really wanted at the event was a queso fountain. I couldn’t afford full catering, but was thrilled when they agreed to rent out just the fountain.
In their email, they confirmed they would arrive and set up at 1:30 PM. However, they didn’t arrive until almost 3:00 PM. I had to call them myself, and was told an email had been sent 45 minutes before my call—there was no such email in my inbox or spam folder.
The person they sent openly admitted to me and several guests that he didn’t know how to set up the fountain. He was on his phone the entire time—trying to figure it out—during the actual service, while family and friends were speaking. It was incredibly distracting.
After an hour, he gave up. He simply heated the cheese, poured it into the bottom of the fountain, and told us we’d have to keep refilling it ourselves. Then he left. Yes, left. We were left to manage it on our own.
At the end of the event, I was informed (by guests, not directly) that he told several people I would need to call the owners to receive a refund, and I would need to meet them to return the equipment. Really? After all that, I was expected to chase them down?
Let me be clear: I am grieving the loss of my only child, my world. This company had one job—the one thing I was most excited about—and they completely failed. And on top of that failure, they placed the burden on me to reach out for a refund and to return their equipment.
I attempted to contact them starting Sunday, September 28, 2025, and received no response. When I finally got Scott (one of the owners) on the phone on Tuesday, he said he couldn’t talk and would call back Wednesday. I called all morning Wednesday—nothing but voicemail.
While I was typing this review, I finally received a call—but not from the owners. After multiple messages clearly stating I was still waiting on a full refund and that they needed to retrieve their own equipment (I do not feel I should have to meet them), the caller began the conversation with:
“Stephanie wanted me to call and see what it is that they could do for you.”
Excuse me? No apology. No accountability. Just… what can we do? I told her exactly what I had already made clear: I want a full refund. Still, no apology or acknowledgment of the situation—she just asked, “what about the equipment?”
I told her: once I receive the refund, I’ll give them my address and they can come pick it up.
Do yourself a favor—do not use this company.
They failed at every level: punctuality, professionalism, execution, empathy, and basic customer service. And to do this at such a deeply personal and painful event is beyond unacceptable.