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About

Welcome to Diamonds Direct (formerly Global Diamonds). We are so proud to be in Jacksonville and we're revolutionizing the way you buy diamonds and fine jewelry. At Diamonds Direct we pride ourselves on providing detailed education, expert guidance, the largest selection and unrivaled value to all our customers. We are involved in all aspects of the diamond process - from the rough to the cutting to the sparkling, finished stone. This enables us to control the quality of the diamonds we present to you. We cut out the many middlemen - saving you money. Our carefully-selected team of diamond experts is providing the highest level of customized and personal guidance. At Diamonds Direct your needs are our priority. And we want to lead you on your journey to select the best diamond and diamond jewelry for your most important life celebrations. Diamonds Direct guarantees one of the largest selections of diamonds in the nation. With more than 50 years of experience in all facets of the diamond industry, we take the mystery out of the equation. We share with you the insights and secrets of diamonds and how they are priced - information no one else will tell you. This education empowers you to make the smartest purchase and helps you make your occasion unforgettable. Our guidance is accompanied by the largest selection of both set and loose diamonds. Our inventory includes every size, shape and quality certified by the most prestigious American gem labs. Our award winning showroom offers more than 4,000 engagement ring settings and wedding bands to fit the diamond of your choice. Diamonds Direct also offers the largest selection of diamond earrings, diamond pendants and diamond bracelets - perfect for all of life's celebrations. In addition, our custom designers will help you create a one-of-a-kind jewelry piece. We are dedicated to our product and each and every piece of jewelry comes with unmatched guarantees and warranties never seen before. We include a money-back guarantee, price protection, lifetime upgrades and complimentary jewelry maintenance, free cleaning and complimentary appraisals and so much more you cannot get anywhere else. Diamonds Direct will work hard to gain your trust for a lifetime. We care and your complete satisfaction is our first priority. Our education, guidance, selection and value will give you confidence and surpass all your expectations. A revolutionary experience and uncompromised quality - this is our promise.

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Reviews of Diamonds Direct Jacksonville

Maria
Maria Sent on 05/08/2019
5 out of 5 rating

Love this place!

My engagement ring was purchased from Diamonds Direct. I absolutely love it! All of the employees were so nice. We are definitely purchasing our wedding bands from them as well.
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Donna Sent on 04/26/2019
5 out of 5 rating

Wow! Just Wow!

Diamonds Direct and Shawn Widell are AWESOME! We purchased my engagement ring last year and the matching wedding band this year. We went to pick it up today (wedding is tomorrow) and Shawn worked with us to make sure we were able to have a perfect day. We were stressing over finances but Shawn spoke to management and made it work. We will never purchase anywhere else and would recommend Shawn and Diamonds Direct every day. Thank you for going above and beyond.
Ashton
Ashton Sent on 01/06/2019
5 out of 5 rating

Excellent Customer Service

Diamonds Direct has really been there with us through our entire wedding process. From getting my diamond for my engagement ring, to resizing the custom platinum setting, to custom making both of our wedding bands, and then to soldering my wedding bands to my engagement ring. Top notch service every time. Even when we came in wearing sweat pants and tshirts because we had been on a road trip they still showed us the same level of attention they had any other time. As for the prices, genuine fine jewelry will always be expensive but our sale associate always tried to find us the very best price and make whatever promotion was going on at the time work for us. We never felt cheated or gouged. They were also very good about resizing and appraising our rings for free because we purchased them there. 10/10 stars all around, and we have definitely recommended them to many people. Side note, you will be asked by almost every single employee if you would like anything to drink.
K
Kristy Sent on 12/12/2016
5 out of 5 rating
My fiance had a great experience shopping here for my engagement ring and it is STUNNING. He got it at a great value using the designer, Imagine Bridal. We have also been working with them to get my wedding band ordered and the staff member we are using has been very helpful. We'd highly recommend!
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User2520831 Sent on 01/28/2016
5 out of 5 rating
We loved coming to Global Diamonds! They were not pushy at all even when they knew we were just looking. They were so helpful and knowledgable about styles, sizes, etc. We had gone to a few other places to look around and everyone tried to get us to buy right then and one saleswoman even went as far to get out her schedule so we could come back when she was there to make sure she got the commission. We purchased a custom ring from Global and it came in exactly as I pictured it. Definitely would not refer anyone to anywhere else!
Helen
Helen Sent on 10/17/2015
5 out of 5 rating
I wasn't involved in picking out my ring, but my fiance raved about his experience at Global Diamonds. They were very helpful and attentive, they took him into his own showing room gave him a beer and talked about the kind of ring he had in mind. They showed him a bunch of different settings and then he was able to compare diamonds in his price range and actually get to see them before he picked which one. Then they sent the diamond to the designer who makes the setting and they made the setting specific to the diamond specifications. I never saw the ring until my now fiance proposed, and it is gorgeous and so well made. Knowing that I can take it in for cleanings and repairs as part of their lifetime warranty makes me feel a lot more secure wearing it.
M
Maggie Sent on 08/08/2016
4.9 out of 5 rating
The team at global diamonds was very accommodating. Great selection, not pushy, treated us well both times we went in. Highly recommended :)
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Pamela Sent on 10/14/2015
4.9 out of 5 rating
We got my engagement ring from Global Diamonds and Heather assisted us. she was the best! From the beginning of "just looking" to when my fiancee actually bought the diamond and ring without my knowledge the service was great. We knew this store was different from all the other jewelers we had gone to. Heather took the time to let us walk around checking out rings without any pressure. We picked a few we liked and then she asked about the diamonds. We were able to look at different diamond sizes, shapes and quality. It is great to be able to actually hold a diamond in your hand and be able to compare the different grades of diamonds. Heather explained all the C's of diamonds and their differences. After being here when going to different shops it was very eye opening to see the quality diamonds they were selling and at what weight was already put together for you. We definitely liked the idea of picking out our diamond and our band separately. The quality, service and price is definitely worth a trip to global diamonds.

We also bought out wedding bands here. We had a few issues but everything was resolved and I have the wedding band of my choice now. Overall, very happy with Global Diamonds
E
Elaina Sent on 12/31/2019
4.8 out of 5 rating

Beautiful selection

We went to many jewelry stores looking for the perfect rings, but it was until we walked into Diamond Direct in Jacksonville and met with Kaitlyn we felt heard and cared for! Kaitlyn worked with my fiancé through the entire process of making my engagement ring, I had no idea what was happening! After our engagement she also helped us design my custom wedding band to go with my custom engagement ring and helped find my fiancé’s “dream” wedding band (his dream is just a silicon one lol)!
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