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Reviews of Aileen's Cakes

R
Ryan Sent on 10/03/2019
5 out of 5 rating

Cake tasting

This company was wonderfully nice to my fiancé and I even though we are a gay couple. She listened and understood everything we were describing.
J
Jennifer Sent on 02/07/2019
5 out of 5 rating

Great customer service and delicious cakes

I gave Aileen some pictures and she created exactly what I wanted. It was perfect and tasted so good.
T
Tina Sent on 09/11/2014
5 out of 5 rating
There is not a lot of bakery's in Pueblo. Aileen's is a long time favorite of the locals. And she can do just about anything. I submitted a photo of a cake I found on Pinterest and she not only replicated it, she made it look even better than what I had submitted. I also ordered assorted Italian cookies when were gobbled up immediately. If you go that route, order lots of dozens. I had about 65 people and figured 12 dozen were enough. NOPE. I did not even get to try one but heard they were delicious!
E
Erika Sent on 08/30/2014
5 out of 5 rating
We have been using Aileen for cakes for many years and she never disappoints! Our wedding cake was exactly what we wanted and tasted so good! I got so many compliments on it!
S
Stacey Sent on 04/11/2016
4.7 out of 5 rating
Cake tasted great but wasn't as pretty as I had hoped. The frosting color did not match my wedding color. Aileen is great and very easy to work with.
U
User1270064 Sent on 08/02/2013
4.4 out of 5 rating
We were very happy with Aileen's work on the décor of our cake. She was very flexible with creating a design that we wanted. We selected four cake flavors. Two had good flavor and were nice and moist. The other two were a little on the dry side. Relative to other cake vendors we looked into in the area, Aileen offered the best value.
Tennille
Tennille Sent on 04/13/2025
1 out of 5 rating

Non-responsive, disappointing comparison to reference picture cake, did not give what we wanted and over charged.

I contacted this bakery in October over email with a quote inquiry and to see if they were capable of doing this cake-- they promptly responsed saying they were capable of doing this cake for a reasonable price for the original 100 guests (~~$730). I was excited and told them I needed to discuss it with my Fiancé and we were still solidifying the guest list so we would be in contact when we had a better idea of the amount of people, and that my wedding was 6 months away. (A groomsman recommended this bakery, so we were going to go with them because of my fiance).

November, December, I attempted contact over 5 times-- to request an updated quote with a new guest amount of 180, no response each time. I continued to attempt to contact them each month after, until finally having to go in person to talk with them. they told me that the poison who did the quotes was out, but if I put my deposit down, and started my file, they would GUARANTEE call tomorrow morning with the estimate. So, they took a $350 deposit, and ensure they would call The Next Morning GUARANTEE 💯.

The next morning, no call. The next week... no call or contact....

I got so frustrated and upset, I went online and looked up cake tier sizes and Serving amounts MYSELF, and sent ANOTHER email saying, Just give me a price quote for this cake tiering with lemon cake, rasberry filling and buttercream crossing.

They in child emailed me back $1824...... from $730 to $1824.....

That's a 150% increase, and their reasoning was, "we charge be the Serving size".

Instead of having the "250 servings" They said their cake would serve, only about 80 guests attended..... this cake WOULD NOT HAVE SERVED an additional 100 guests....

Let alone, the audacity of the "Capabilities" of matching the reference cake-- They INSISTED AND disregarded my rewuests each time I brought up my preference for a buttercream outside instead of fondant Because I HATE FONDANT-- they said the flowers and decorations wouldn't gold on buttercream...they didn't color match the burgundy, the gold was yellow, the flowers were fake and the other fake decorations were attached with sticks (so they could have been used in buttercream), the "piping designs" was a single dislocated pressed on stamp of block frosting, and the rasberry filling was BARELY there, and when we cut and separated the cake layers the cake crumbled apart.

This was THE WORST part of EVERYTHING!!

I even think in the contact they were so cheap to put in that they were to get their fake flower decorations returned...

What a joke!
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