We used us coachways to transport our guests from our hotel to our venue in Las Vegas Nevada. The driver was late and then got lost. He claimed they never gave him the zip code to the venue. I'm sorry but after I pay $800 for a bus to drive 20 min one way and back I expect someone to give him the correct information or at least he should know the area!! Causing our ceremony to start 45 min late! I have called over 10 times and they are beyond rude. They are trying to tell me that my guests are lying the driver claims he was on time and no one was there. 33 people are lying and your one bus driver is telling the truth?@!?! The driver claims he was at my venue and no guests were there waiting. GIANT LIE. I saw my guests waiting outside when I got in my limo 30 min earlier. If you have ever been the the MGM in Las Vegas you would know that they don't just let a coachbus park in the pick up area with no guests. They told me they are not at fault. After I was yelled at on the phone by there "head" of customer service she told me I would have to speak to her boss. That was 2 days ago. No word yet. If you have some where to be in las vegas I would suggest Presidential Limos. They drove me and my bridesmaids to my venue, while my husband and guests were on Mr. Toad's wild ride. This company is ridiculous and should be ashamed of themselves.

We used U.S. Coachways to rent a 56 passenger bus to transport our guests from the hotel to the reception. We chose this vendor because they had the best price, but the service was mediocre. I had to negotiate a lot on the contract as I wasn't OK with the terms and the person I worked with wasn't terribly responsive. I ended up just making the changes I wanted in the contract and they signed off on it. Then, I was supposed to pay a 30% deposit up front and then the rest 30 days before the wedding. They charged me the full amount up front without telling me and then they actually over charged me with an admin fee that was negotiated out of the contract. It took 2 months for them to refund me the amount that they over charged and about 10 emails back and forth. In general responsiveness wasn't great. They only confirmed with my wedding planner less than 24 hours before the wedding despite several calls from her.

The service the day of the wedding was largely fine until the end of the night. The bus was clean and our guests were happy with it. At the end of the night, we had more guests stay until the very end of the wedding than we expected so when what was supposed to be the last bus came, about 15 people couldn't get on the bus. My wedding planner was working with the driver and he was pretty rude to her about coming back for an extra trip. My husband and I had left at this point but would have paid extra to make sure all of our guests got back. The driver also wasn't very helpful in making an extra stop at a bar for the after party, even though it was in the contract. I realize that we were asking the driver to do something that he wasn't paid to do, but he could have been more helpful to work out a mutually agreeable solution. He ended up coming back for an extra trip, but by that point, most of the guests who were left took a cab back to the hotel. This company is reasonable, but just be extra clear about expectations up front.

DO NOT USE THIS BUS COMPANY! We had so many problems with them I don't have time to list them all. The customer service was awful, non-responsive, flippant and so unhelpful. The buses were not where they were supposed to be and were late. The last bus threatened to leave me & my groom and all of our wedding party at our wedding venue. We had to pay him extra, in cash, right then or he was going to leave us in the rain with no ride.

Every vendor we worked with throughout my whole wedding process was awesome, except this one!

We used this company for our wedding and conveniently they forgot to show up and pick up 30 of our passengers. I disputed the charge with AMEX and they won two disputes because they were able to provide receipts and a signed contract. At no time did they provide proof of their arrival at the wedding. I had to pay for my guests cabs and have a memory of a horrible ending to a wedding because of this vendor. I am suing.

When looking for a bus to transport our out-of-town guests to/from the hotel/reception, we went with US Coachways. The representative took our info and said we'd have a contract via email in 48 hours. After repeated calls we got the contract TWO WEEKS later. We signed it, provided our credit card, and were charged the full amount the very next day. But the experience left me uneasy.

I decided to look for reviews. (Something my husband apparently didn't do before calling to book.) The reviews were abysmal. I started calling other companies to see if I could find someone available at the last minute, even if it meant paying a cancellation fee with US Coachways.

The first company I called didn't have any availability. He felt badly since it was for a wedding. I thanked him and said I had a bus already, but saw reviews that left me a little less than confident so I was looking for other options. He said, "Can I guess who?" I said, "Sure." He said, "US Coachways?" I couldn't believe he guessed right. He then proceeded to beg me not to work with US Coachways. He said his company gets multiple calls a week from people who have been left stranded by US Coachways because the company calls to cancel on them with only a few hours notice. This man had nothing to gain by telling me this since he couldn't provide me with a bus himself, so I took him at his word.

We called US Coachways to cancel and followed it up with an email per their contract. After hounding them for weeks, it took them nearly 6 weeks to credit us back (and we incurred a finance charge on our credit card in that time).

I've since seen multiple complaints about them on multiple sites. Every last one of the "recommendations" on their own Facebook page are nothing but complaints. A recent one is a man who said that the company cancelled their bus 6 hours before their wedding. I truly feel like my husband and I dodged a bullet.

DO NOT USE!!!! Worst company ever! They were supposed to pick up my hotel guests at 5:15. At 5:30 there was still no bus so me the bride called them and were on hold for over 20 minutes. They had no idea what was going on. After 30 minutes my friend called from her phone and they said that the bus broke down. But they weren't sure about another bus coming. So I was over a half hour late for my wedding and the whole day was rushed. A bus showed up at the end of the night for one hour of service. Then when we asked for a refund they only wanted to give 25% of the cost, as supposedly stated in the contract. We are taking them to small claims court because they never called us to let us know they were not coming. DO NOT USE THIS COMPANY! I wish I would have read these reviews before booking them. They are the worst! Rude and not understanding at all!!!!!

Not one good thing to say about this company. Absolutely every aspect of dealing with them was a misery. The customer service was surly and overworked, I was supposed to have a project manager to oversee my account and to be a point of contact but each time I called I was told my project manager was no longer employed there and I finally gave up trying, not feeling confident that a bus would turn up on my wedding day. When the bus did turn up the driver was extremely unfriendly and was almost unwilling to wait for my groom at the end of the night. Also, we were supposed to have a working restroom, but it was so filthy none of the guests were able to use it. Extremely unhappy and the only thing that keeps me from asking for my money back is it would mean calling them....

gary, the person we dealt with, was flawlessly professional in every aspect. handled our wedding limo and guest shuttle services seamlessly. the limo was grand and the shuttle bus amazing, beyond our expectations.

Do NOT USE! I booked for my destination wedding, to take guests to and from their hotels & reception venue. The bus NEVER showed!! Left more than 100 guests stranded at their hotel, the cocktail and reception had already begun with no guests there yet!

Not only did I pay for transportation (and have yet to be credited 2 mos later), I paid for a cocktail hour that was never used due to guests arriving so late. This bus costs me thousands of dollars!!!

All of this after I paid for and confirmed the bus pickup location and time on numerous occassions. When the bus didn't show up, my wedding planner contacted dispatch and was told the buses were on their way...and hours later they still never showed up. WORST COMPANY. Don't ruin your wedding by using this company!!! Pay more if you have to, in the long run it's well worth it than to be out thousands of dollars with no bus to show for it!!!

NO MATTER WHAT, DO NOT USE US COACHWAYS!!! Our trip with US Coachways was a DISASTER! I was fooled by the company's attractive website and online presence, as well as by Paul -- one fast-talking, slick sales agent. Paul said he was classifying our group up as a "VIP client" -- to ensure that we got one of their best buses and the very best service possible. What we got was a very broken down bus and a great big runaround.

Specifically:

1) The bus door was broken. When the bus arrived, we all stood outside the bus for five minutes while the driver proceeded to force/kick/pry the door open so that he could get off the bus and the passengers could get on. And we had to go through this routine each time we boarded, unboarded, and stopped at a reststop. Of course this was inconvenient. But more importantly, it was a critical safety factor! Had anything happened on the bus (an accident, a fire, etc.), we would have all been trapped inside that bus with no way out!!! This worried me the entire trip. And it's the kind of thing that could have serious legal repercussions for a bus company.

2) As soon as we got on the road, we learned there was no running water in the bathroom. So we were not able to flush the toilet or use the sink. I know that some buses have "dump toilets" that do not flush. But this was NOT a dump toilet. This was a bathroom with no running water -- in the toilet or in the sink. It was DISGUSTING!

3) We also soon discovered that the DVD player didn't work. It had a picture, but no sound. When your bus is full of small children for a 5-hour trip each way, a working DVD player is a necessity! I had a lot of unhappy children -- and thus very unhappy parents.

4) When we arrived in NYC on Saturday, I called dispatch to ask that our bus be fixed or replaced by Sunday's return trip. Karen in dispatch said she'd see what she could do, but she never got back to me. I had to track her down on Sunday, at which time she told me that the issues had been resolved (the door, the DVD player, etc.). I thus told the people in my group that the return trip was going to be fine, that all the problems on our bus had been fixed. Imagine our horror when the bus arrived and absolutely nothing was different!

5) Problems continued on the way home. On the trip up to NYC, air conditioning was not needed. However, the weather was very different for our return trip on Sunday. The bus was very hot -- but the air conditioning barely worked. Two-and-a-half hours into the trip, at our reststop in Delaware, the driver went under the bus and turned off the hot water valves. This helped a little, but not nearly enough. It was a very uncomfortable trip home and everyone was complaining -- children and adults.

6) Last, but not least ... In the price quote, Paul told us that our price included a tip for the driver. However, our driver confirmed that he receives no tips from the company. It would have been very unfair for our driver not to receive a tip for this trip, so I tipped him $100 out of my own pocket.

All of these problems would have been bad enough, but they were compounded by the fact that I had specifically spelled out our requirements for a clean, working bathroom and a working DVD player in our contract -- and I had been repeatedly reassured that we had been assigned "VIP" status which meant we were GUARANTEED to receive a bus in excellent working condition. Well, if this was VIP treatment, I'd hate to see what kind of bus their other customers get!

When I contacted the company to discuss some kind of refund, they gave me the runaround for weeks. Then they offered me a measley 5% refund and a small credit toward a future trip -- as if I'd ever use them again! BE WARNED ... AVOID THIS BUS COMPANY LIKE THE PLAGUE!!!

Dear future brides!

We used this company to get our guests from the hotel to the church and then reception, and back again. When discussing the trip, we found out they do limousines as well. We were able to get a few xtra dollars off all by ordering both from one company so that was kinda neat.

Otherwise, they did a good job with everything on time. The driver John was very nice to our guests.

Worst company ever. They lied to us, didn't communicate and cost us 10k because we had to switch the start time of our wedding. In addition, 40+ people didn't make it to the ceremony because of them. They are just an awful company with some of the worst customer service ever.

We chartered a coach bus from US Coachways to transport our daughter's wedding guests from the hotel to the venue and back again. Communication with the project manager was difficult, but I was assured that transaction was complete. The bus NEVER SHOWED UP at the hotel and we were not notified. We were left with 56 guests scrambling for rides and taxis 30 minutes before the ceremony was to begin. We managed to get everyone there and with the help of Bux-Mont Transportation of Willow Grove, PA got everyone back to the hotel. What a terrible thing to happen on your wedding day!

The reason for this inexcusable problem was that the project manager had written the wrong cell number. I sent her many emails notifying her that the number was incorrect, but she never bothered to update her files. It could have been a less traumatic event if only she had been more efficient. The company refunded my money and offered me a discount on our next charter. I don't think there will be one.

Wow really wish I had read these reviews before booking! We booked a US Coachways shuttle for our wedding - they never showed and claimed it was because the shuttle broke down. But no one called to tell us that, we had to call them multiple times to get the full story (if it was even true). They didn't apologize and were extremely rude on the phone, and ultimately caused us to be late to our ceremony and miss out on time with our photographer. I will never use US Coachways for anything again ever.

User Rating: 1 out of 5 stars
by kerseyv 07/26/2011
Horrible, Horrible Experience with this company on 23 Jul 2011. Would never use them again or recommend them. No one has yet to return my calls about the shameful service provided. I basically hired 2 limos for a scavenger hunt. Things went wrong from the very beginning. First we asked for two Lincoln Continental limos and that is what we expected. Only one Lincoln was dispatched. The other limo was a Chrysler 300 (not requested). The scheduled pickup time was 1:30. The first driver arrived on the scene 20 minutes late. It also began quite apparent during the race that he was not familiar with the DC area as he appeared to have trouble maneuvering in and around the DC metro area. The other driver was 45 minutes late. Our scavenger hunt was to begin at 2:00pm. It began at 2:45 as a result of the late arrival at our destination, Old Ebbitt Grill (2:30 pm arrival). As a result, we had to cut the scavenger hunt (for which we paid $1200.00) by forty-five minutes because the time could not be made up. Both drivers stated the wrong address had been provided to them. They also stated that contact names and numbers were left off of their dispatch sheets, so they could not call us to get directions or warn us of the late arrival. Second, both limos had poor air condition circulation. Several vents in both limos did not blow out any air whatsoever (cold or hot), making the rides extremely hot and uncomfortable. Third, we asked that ice and ice buckets to be placed in each limo as we planned champagne toasts to celebrate our event. In addition, we knew temperatures were going to be hot and we wanted cold water on hand for party. There was little to no ice to chill our water which was extremely critical in the extraordinarily humid and hot weather. One driver asked us to drive him to the store to get ice. His request was totally unprofessional and demonstrated a lack of preparation. Only one limo had ice which was then shared between the two, so our drinks were not cold. I tried to call US Coachways several times on Saturday but was placed on hold, listening to several different options and pre-recordings (again extremely frustrating). We paid a total of $1380.00 for this debacle. We definitely did not get our monies worth. The service did not meet my expectations at all!! Buyers beware!!!

I wish I had read these reviews before my husband and I decided to use US Coachways for our wedding transportation. I don't know where to even begin... THEY ARE TERRIBLE with the worst customer service department I've ever interacted with.

We needed to use them for two evenings over our wedding weekend. The first evening was to get all of our out-of-town guests down to our rehearsal dinner sunset cruise. The bus driver was 45 minutes late which caused us to be over an hour late for the dinner. Since the dinner was on a boat, we had to pay for it regardless of whether we were on it or not. Luckily the boat captain was fine with staying out on the water for an hour longer than we had initially booked the cruise for (but, in turn, we had to pay for the boat an hour longer).

The second evening we needed transportation was to get all of our guests from the hotel they were staying at to our wedding site. Not only did the bus NOT SHOW UP AT ALL, no one called us to let us know that it wasn't coming!! Our guests had to scramble to try to find a way to get to the wedding. Everyone was 30 mins late. The country club and our DJ were fine with extending our reception but again, it ended up costing us more money.

When my husband called US Coachways after the wedding to let them know how much their mistakes affected us, he was told someone would be in touch with him to "handle the matter". THREE WEEKS LATER, they called to let us know that they were willing to extend us a 5% refund. This came out to about $90. We added up how much the extra time on the boat, the country club and the DJ cost us and it came to just under $2500. NO ONE SHOULD HAVE TO PAY OUT OF THEIR POCKET FOR A COMPANY'S MISTAKES. Not only was US Coachways unable to recognize that they'd made a HUGE mistake, they were unwilling to provide any kind of compensation for their blunder.

PLEASE NEVER USE THIS COMPANY. They outsource their work to unreliable transportation companies and do not take responsibility for any wrong doing. We will be reporting them to the Better Business Bureau.

For all of the other brides out there who had the misfortune of working with this company, I'm sorry. :( They sure know how to put a damper on such a special day.