The Charles Mack Citizen Center Reviews

The Charles Mack Citizen Center

Mooresville, NC

4.8 out of 5 rating, 44 reviews

View more information

Reviews

We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.

4.8 out of 5 rating

4.8

Excellent

44 reviews

Recommended by 96% of couples

Write a review

Quality of service
4.8 out of 5 rating
Average response time
4.9 out of 5 rating
Professionalism
4.9 out of 5 rating
Value
4.8 out of 5 rating
Flexibility
4.7 out of 5 rating

Write a review

Sort by:

Aaron Sent on 12/14/2018

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Great experience

The staff was incredibly helpful, and has definitely made our vision come into fruition. Response time is quick, and we booked within three days. We can’t wait until our big day.
Dianna Sent on 06/26/2018

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
I had to plan my wedding with little time and from another state and relied solely on reviews. From the first call Vickie Morrow mafe me feel at ease and responded to my multiple inquiries. I am a little OCD and always felt at ease working with Vickie. God smiled heavily upon us and the weather was perfect for our outdoor ceremony in Alice's Garden. Our reception was in the Burlingtin/Moore ballrooms and ithe rooms were set up exactly as planned...everyime raved about the venue and the food from Nine in the Nines got 5 stars...if you want a taste of Downtown Mooresville and a perfect event space, The Charles Mack Center is the perfect fit.
Ashley Sent on 04/06/2018

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
We just hosted our Wedding and Reception on CMCC. The place and staff were out of this world amazing to work with. I had a lot of very specific visions for our day that required CMCC to be pretty creative and flexible. Kevin, Vickie and Stephanie really went above and beyond to meet our vision. Can not say enough great things about this venue. If you’re considering CMCC for your wedding you can’t go wrong. Another perk was all of the prices were up front, there were no surprises. Thank you

Cindy Sent on 11/07/2017

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The staff at The Charles Mack Center could not have been nicer or more accommodating for our daughter's wedding and reception. We had plenty of space, facilities were clean and we had everything we needed for our event.
Stephanie Sent on 09/20/2017

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
I had my wedding/reception at the Charles Mack Citizen Center on March 18,2017. I chose the venue because it was beautiful AND much more affordable than several others. The staff was extremly helpful and friendly during the entire process of planning our wedding. A huge shout out to venue's Coordinator, Vickie Morrow! She assisted my mother and caterer when picking out the best linens, chairs, decor for our ceremony and reception. She was open to all of our ideas and also gave us great suggestions. The day of the wedding was perfect, and the staff at Charles Mack was on their A-Game. We had our ceremony in Alice Garden (one of the two courtyards at Charles Mack) and our cocktail hour was in Kellys Courtyard. Despite a little rain before our ceremony, it cleared up, the sun came out, and the courtyard was an amazing setting. With the spring flowers beginning to bloom to the fountain in the courtyard, it was truly magical. Our reception was held indoors in the Moore/Burlington/Lowrance rooms. The space was perfect for our 200 guests. I would also recommend using the Chivari chairs that the venues rents out (very fancy looking) and the drapes/fairy lights for the ceiling. They really make the space feel even more romantic and warm. I am so thankful to have had my wedding here and I would highly recommend this place to all brides!!!
Karen Sent on 08/14/2017

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The staff at Charles Mack Citizen Center made our wedding a perfect day. We had our ceremony in Alice's Garden and it was just an absolutely beautiful setting. Our reception followed in the Burlington/Moore room. It was the perfect space and exactly what we were looking for to celebrate with our family and friends. Thanks to everyone there!
Tina Sent on 09/01/2016

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Stephanie was awesome to work with!
Brittaney Sent on 07/05/2016

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
I had my wedding at the Charles Mack Citizen center and everything was wonderful. Vickie Meadows and the rest of the team were very responsive. I knew if I sent an email I would hear back the same day. We were planning to have an outdoor wedding but because it was so hot that week we changed it to an indoor wedding. Vickie immediately gave me some back up ideas. This venue is very affordable and have a lot of different options. They also hold a bridal fair, which I found very helpful since I was not too familiar with the area. I would definitely recommend this venue to anyone who is having an event.
Darshica Sent on 04/05/2016

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The staff was absolutely amazing! Stephanie and her team were a pleasure to work with.
Pam Sent on 10/08/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Vickie is awesome - she helped from beginning to end and she knows her stuff!
The outdoor courtyard is BEAUTIFUL - Unfortunately, it rained on my wedding day so we had to go inside (Which is a huge advantage - you have the flexibility to use indoor space if it rains and there is space available.) CMCC is very affordable, and you have a lot more flexibility than most wedding venues, which you will find typically make you use THEIR vendors (in other words, $$$$$$$$$$$$$$$$$!!!!) The only thing to keep in mind with CMCC is that it is a DIY type of venue - all they set up is tables/chairs. If you use their linens, they will set that up as well, but everything else is up to you. (Centerpieces, gift tables, cake table, etc.) I was fortunate to have my dad, father-in-law, sister and dad's friend to help with the set up! If you have a lot to set up, make sure you have people who you can enlist for help! I saved money by buying plastic tablecloths ($1 each) instead of renting their linens and they didn't look bad at all! The people working there on the day of for set up were awesome and very helpful and accommodating. My husband and I had a budget of $5,000 for the entire wedding - it was beautiful and we made it work!! If you are trying to keep it cheap, but still have a BEAUTIFUL wedding, Charles Mack Citizen Center should DEFINITELY be on your list!
User2314108 Sent on 09/13/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
This is a lovely venue for a wedding and reception. Mooresville is a quaint little town. The Moore and Burlington rooms have beautiful lighting. The gardens on site are perfect for photographs. There is parking close by and plenty of facilities nearby for guests to utilize. We were very pleased with the venue and the friendly staff members.
User2250892 Sent on 07/31/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The Charles Mack Center is a GREAT place for a reception. They also have a beautiful garden for the ceremony but we were married in a church instead. The Reception hall was PERFECT - we had a cute garden guests could mingle in for the cocktail hour the reception was 3 large rooms with TALL ceilings - we had white draperies hanging across the ceiling with white lights in them - it looked wonderful! They also have 3 projection screens that can come down from the ceiling which we used to show a video/slideshow during the father/daughter and mother/son dances - it was so special and professional looking!The people are VERY helpful and accommodating. The value is amazing as well compared to ALL other places we looked at. we are so thankful for the Charles Mack Center and all the people there that made our reception so wonderful! we had so many compliments and the space was just perfect!
Brittany Sent on 11/13/2014

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The citizens center was the perfect venue for our wedding! All of the staff was so easy to work with! All of the information is right there on the website! It was nice thAt I didn't have to go searching for answers or try to recall tiny details! I used the Burlington, Moore and Lowrance rooms with the ball room windows! It turned out do beautiful! I would recommend spending the extra money on the ceiling drapery! It is worth it! Everyone commented on what a unique and elegant touch it was! The only draw back to booking these rooms is the cap on guest count. With the round tables, 225 is max. This was a pretty tight fit too! Everything turned out great! Couldn't be happier with my choice!
Robert Sent on 09/28/2014

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
You won't believe your eyes when you see this place. It is beautiful, well layed out and conducive to any size event. The facility director Stephanie Crisco was amazing to work with. She was so accommodating and so was her staff. We looked all over the Lake Norman area and none was better but all were more expensive. You can't go wrong with this place for any event.
Ashleigh Sent on 01/29/2014

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The staff at Charles Mack was very friendly and easy to work with. Vickie was helpful keeping in contact with me, and helping me order linens, and showing me how to set the room up. The room looked amazing with the tables set up and the chair covers made it look amazing. The courtyard was perfect for the ceremony and there was plenty of room for big weddings! Beautiful venue, and it was so great to find a beautiful place to have a ceremony and reception at the same place!
Amanda Sent on 01/27/2014

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Very very affordable and convent location. Staff were very helpful in helping plan our dream wedding within our budget. Facility was very clean and updated.
Kathi Sent on 12/27/2013

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The Charles Mack Citizen Center was the perfect venue to host our daughter's wedding reception. I knew from my first meeting with Vickie that we were in very good hands. The entire staff worked hard to make sure everything was just as we envisioned. I would highly recommend this venue to anyone!
Heather Sent on 11/04/2013

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
They we wonderful to work with and made our wedding beautiful and memorable!
Audrey Sent on 10/24/2013

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The staff at the Charles Mack Citizen Center went well above my expectations to make our special day most memorable.
User1400198 Sent on 10/24/2013

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
We recently had our wedding and reception at this location. I must say everything was amazing from the professional staff to the clean and spacious venue. From the time I booked this venue to the day of our event, the coordinator and administrative staff were more than helpful. The prices are great and you would receive top notch service. If you don't believe me take a look at the photo gallery on the site of check more on Facebook. I promise you, you will not be disappointed.
Millie Sent on 08/01/2013

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
My husband and I are extremely pleased with the Charles Mack Citizen Center. Both the location and staff were wonderful! We worked with Stephanie C. and Vickie M. from start to finish in our wedding plan process. They helped us a great deal, answered all of our questions, took a lot of the stress out of planning our wedding, and took care of us down to the last detail on the day of our wedding. We used the Alice Garden Courtyard for our ceremony and it was absolutely beautiful. We also used the Cedars and Peddlers ballrooms for our reception space and had plenty of room and they looked great. CMCC is an absolute gem for both service and quality and not to mention affordability. We would absolutely recommend CMCC to anyone needing a venue space. Thank you Stephanie, Vickie, and all CMCC staff for a wonderful wedding and all of your help!
Shinora Sent on 07/23/2013

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
I was very satisfied and thoroughly impressed with my service from the Charles Mack Citizens Center. I am a very hard person to please, but Stephanie and Vickie, really the whole staff made my wedding planning process vey easy. I planned my wedding from another state and they were flexible with last minute changes as well as open to giving me suggestions, being that I was not from the area. The Charles Mack is a hidden gem. Thanks for everything and making my wedding perfect.
Melissa Sent on 10/12/2012

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
I highly recommend Charles Mack Citizen Center for you next event. My husband and I searched and searched for the right, affordable place. We had to accommodate a few elderly grandparents while not being too far from the church we were getting married at. With the elevators, and wheel chair ramps, this made it very possible. It may be a senior citizen center, but my guests would have not known any different. The prices and rates didn't make you feel like you were being taken advantage of.
The staff and service you get is immeccable. From working with Stephanie Crisco to planning and booking to Vicki Morrow viewing the room prior to the day and envisioning the way I want it. She offered suggestions and went far and beyond. I couldn’t have asked for a better staff to work with. My wedding day went perfect and Charles Mack Citizen Center helped make that possible.
Meredith Sent on 08/29/2012

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
All staff very helpful and organized. They made this event planning easier for me and ensured everything ran smoothly!
Suzie Sent on 07/05/2012

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
My daughter's reception was held at the Charles Mack Citizen Center on April 21, 2012. Vickie Morrow and Stephanie Crisco as well as the entire staff were very helpful. Everything was set up and waiting on me when I arrived around 9:00. We couldn't have asked for a better place to hold the reception.
Vijay Sent on 06/19/2012

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
We pretty much liked everything.. No Concerns...
People working after hours were so helpful and kind enough to help us out, was really a great party as well the Venue.
Will definetly recommend to our friends, infact one of our friend already booked the Lowrance Hall for the Birthday Party.
Sharon Sent on 08/23/2011

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Stephanie Crisco and all the staff at the Charles Mack Center were great to plan and work with during my daughter's wedding preparations and at the actual reception! The caterers she recommended were fabulous! The tables and chairs were decorated beautifullly with the covers and sashes, and the room appearance was very elegant! Maintenance even helped with some of the clean up! Great experience, and I highly recommend choosing the Charles Mack Center for any event!
Thank you for making the event a wonderful night to remember!

Sincerely,
Sharon Wilson
Rebecca Sent on 08/15/2011

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
It is so nice to find a place that is elegant, sophisticated, and clean as well as a staff that is helpful and caring of your event without making sure you PAY for it. CMCC is the best of everything! Their prices are one of the few reasonable left when it comes to event rental locations. I love the flexibility to bring in your own vendors, especially catering and food - it truly sets it apart from the rest. Thank you CMCC!!!
Susan Sent on 08/16/2017

4.9 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  4.5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The Charles Mack Citizen Center is a terrific venue for corporate groups wanting to meet offsite and away from Uptown Charlotte. The staff is very responsive and flexible and provides outstanding service. The in house caterer Bouk Management did a fantastic job providing refreshments and lunch for our group of 100 ppl. We look forward to hosting future events with both vendors.
Ashley Sent on 09/02/2015

4.9 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  4.5 out of 5 rating
I loved having my event here. It was beautiful and so spacious! Our ceremony was in the auditorium and reception was in the three largest rooms in the building. It was awesome
User1059647 Sent on 01/04/2013

4.9 out of 5 rating
- Quality of service
  4.5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The Charles Mack Citizen was a great venue for our wedding!
User1046750 Sent on 12/17/2012

4.9 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  4.5 out of 5 rating
The Mack center is a fantastic venue. I really enjoyed working with Stephanie. She is always willing to go above and beyond!
Edith Sent on 12/10/2012

4.9 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4.5 out of 5 rating
- Flexibility
  5 out of 5 rating
JUST WANTED TO SAY THANK YOU TO ALL THE STAFF @ THE CHARLES MACK CENTER! ESPECIALLY STEPHANIE AND VICKY. ALL OF YA WHERE AMAZING HELP AND MADE THIS QUINCEANERA UNBELIEVABLE AND UNFORGETTABLE. FROM THE PLANNING TO THE DECOR EVERYTHING WAS BEAUTIFUL AND STRESS FREE! I HIGHLY RECOMMEND "THE CHARLES MACK CENTER"! IM ALREADY PLANNING MY NEXT EVENT WITH THEM! THANKS GUYS FOR EVERYTHING!
Danielle Sent on 06/27/2012

4.9 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  4.5 out of 5 rating
This was exactly what I was looking. For the money this is a great place to get married. Their staff was a pleasure to work with and took care of all of my needs. I have already recommened a few of my close to have a wedding here :)
Janice Sent on 09/06/2022

4.8 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  4 out of 5 rating
Highly Recommend

Charles mack is a beautiful venue for a wedding. The staff is very friendly and easy to work with. I would highly recommend this venue for any of your needs
Erica Sent on 10/28/2014

4.8 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  5 out of 5 rating
Beautiful place for ceremony & reception! Mrs. Vickie Meadows is AWESOME to work with! The entire staff is very friendly and flexible.
Karyn Sent on 01/01/2014

4.8 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  5 out of 5 rating
Beautiful venue for weddings.
Ana Sent on 11/07/2012

4.8 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  5 out of 5 rating
This venue was absolutely beautiful and the price was very reasonable! The staff was helpful and responded quickly through emails. The only thing they are missing is a wedding coordinator/event planner. Overall, this venue is awesome! :)
User861957 Sent on 07/12/2012

4.8 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  4 out of 5 rating
Our wedding was perfect - the staff was very friendly and helpful and we had all our question answered throughout the process and the day of.
Stephanie Sent on 09/29/2015

4.7 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  3.5 out of 5 rating
The Charles Mack Citizen Center is a fantastic location to hold your wedding! Everyone in the office was very easy to work with, and always answered my questions in a timely manner. They are not the most flexible when it comes to last minute requests, but they do the absolute best they can to work with you for a compromise. Be sure you purchase all the time you need, or just go for the full day so you aren't over-extending yourself. They offer discounts on their full day packages as well.

I would absolutely use them again and recommend them to my friends and family.
Amanda Sent on 10/03/2012

4.4 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  4 out of 5 rating
The Charles Mack made my wedding day go smoothly! It was terriffic. They helped me with a slide show, adding more tables, giving me all options for my event. Everything was perfect! We decorated the day of and there were several people at the Charles Mack working to help out. They had everything we needed and asked for. I would use them again for another big event!!
Robin Sent on 08/15/2011

4 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  3.5 out of 5 rating
- Value
  3.5 out of 5 rating
- Flexibility
  4 out of 5 rating
Everything turned out wonderful. The ladies at the office that I worked with were very nice and quick to get questions answered. The only thing I wished to be different was to have the ability to decorated the day or night before. We were rushed with a 2pm wedding on Saturday.
Sharon Sent on 07/25/2013

3.2 out of 5 rating
- Quality of service
  3.5 out of 5 rating
- Average response time
  3 out of 5 rating
- Professionalism
  3.5 out of 5 rating
- Value
  3 out of 5 rating
- Flexibility
  3 out of 5 rating
I was very pleased with the venue it was very nice and was able to accommodate all my guests. However some of the items we requested and paid for were not set up until I came by and advised what needed to be done. We were short one table, also that we paid for. I had to request the deposit be returned 4 times before I finally got it. Stephanie was very helpful and courteous to us. I don't think we were told upfront about some of the cost, but all in all it went well.
Bonnie Sent on 09/19/2017

1.8 out of 5 rating
- Quality of service
  0.5 out of 5 rating
- Average response time
  3 out of 5 rating
- Professionalism
  2 out of 5 rating
- Value
  3 out of 5 rating
- Flexibility
  0.5 out of 5 rating
Incredibly disappointed with my experience trying to plan a wedding here.

They recently changed their policy to allow only one exclusive caterer unless you are willing to pay the exorbitant $500 outsourcing fee. I was a bit apprehensive about this to begin with, but I was reassured that this caterer (Bouk) was the best, both in terms of food and customer service. I wish I could say the food was good, but in two months I was never even able to schedule a tasting with them. The communication was poor and it seemed like the only time I heard from the caterer with any concrete information was after I brought my complaints to the citizen's center.

I put my complaints in writing and forwarded them to the center and when I asked if we could rearrange the reservation so that we could still have our ceremony in the garden and have our reception elsewhere (so that I didn't have to cancel the whole thing), I was basically gently encouraged to cancel and "move forward with a different option." Essentially I was being told that everyone (including the supervisor) thought it would be best for me not to have any part of my wedding at the Mack Center.

I couldn't believe how unwelcoming that felt. It appears that the caterer's busy schedule took precendnt over a satisfied customer...a bride-to-be no less. Although they basically gave me no options on how to resolve the situation outside of cancelling, they still processed the cancellation with the 50% rent fee. I realize this is the contact I signed and their standard policy, they didn't even apologize. No effort made to help. Honestly, I'm sure the Mack Center would have been a great venue. The staff was great...at the beginning. But since they have changed their policy it seems like they may be willing to jeopardize their reputation with customers to preserve their new relationship with Bouk catering.

There are a lot of other wonderful venues in the Charlotte and Lake Norman areas that are affordable and give you

Message vendor

Message

First and last name

Phone number (Optional)

Location

Month

Year

Approx. Guest count

0-75 75-125 125-175 175+

By clicking "Send," you accept our Terms of use and agree to WeddingWire creating an account for you. Your messages may be monitored for quality, safety, and security according to our Acceptable Content Policy. See our Privacy Policy to learn how we handle your data.

Write a review