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Weddings

Capital City Event Center Reviews

Capital City Event Center

Capital City Event Center

Boise, ID
4.3 out of 5 rating, 13 Reviews
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Reviews

4.3 out of 5 rating
13 Reviews
  • Quality of service
    4.3 out of 5 rating
  • Average response time
    4.1 out of 5 rating
  • Professionalism
    4.3 out of 5 rating
  • Value
    4.3 out of 5 rating
  • Flexibility
    4.6 out of 5 rating
92% Recommended by couples

Awards

13
WeddingWire Couples' Choice Awards 2015 Winner
  • M
    Cara Sent on 03/12/2012
    5 out of 5 rating
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    I had both my ceremony and reception at the Adelmann, they were also my caterer. Everything was wonderful and ran smoothly. The food was delicious and they were flexible with my requests.
  • User1608754 Sent on 05/05/2014
    5 out of 5 rating
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    Emily was absolutely fantastic!!! Everything went off without a hitch!!
  • User1127333 Sent on 04/06/2013
    5 out of 5 rating
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    Absolutely perfect! Beautiful venue, excellent catering, staff very friendly and accommodating. I didn't have to worry about anything.
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  • User1208919 Sent on 06/20/2013
    5 out of 5 rating
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    Adelmann was an absolutely gorgeous venue, the staff were incredible helpful. Couldn't have asked for a better experience.
  • C
    Caylene Sent on 06/21/2012
    5 out of 5 rating
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    Rachelle was great, fun to work with, and easy going. We were invited to several food tastings/vender shows, and were able to get a good feel for what we could expect on our wedding day. The Adelmann is a beautiful venue in the heart of downtown Boise! All of our guests thought it was the perfect place for our wedding!
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    Caroline Sent on 08/23/2014
    4.9 out of 5 rating
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    The Adelmann is simply a gorgeous venue and was our first choice when we were looking. The building has its own charm and you can't beat their awesome bar! The staff is very helpful and accommodating. We really enjoyed working with Emily and she took the time to ensure our wedding went off without a hitch. Despite a few hiccups, The Adelmann quickly rectified the issue, but it definitely did not distract from our awesome wedding. The catering is incredible and our guests are still raving about the food! We also really appreciated that The Adelmann hosts frequent tasting events so you're able to try a variety of their food & wine before you prepare your own wedding menu. Overall, we would definitely recommend this venue. Thank you so much!
  • Laura
    Laura Sent on 04/28/2014
    4.8 out of 5 rating
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    The Adelmann helped to make my wedding perfect! Emily was a JOY to work with. She did everything she could to take away the stress of the day. There was no event the night before our wedding, so she let us come in the day before to set up as much as we could early. She had some excellent recommendations for how to help the evening transition smoothly. We had only our reception at the Adelmann, so we used the same room for dinner and dancing. After everyone ate and the toasts were given, her crew seamlessly broke down some tables as our guests refreshed their drinks and got ready for dancing.
    The food was INCREDIBLE! We were so thankful that we actually got a chance to eat!
    I never felt like the Adelmann was trying to "nickel and dime" me or upsell our decisions. I highly recommend this venue.
  • K
    Kim Sent on 12/20/2014
    4.7 out of 5 rating
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    We loved this venue for our wedding and had a great time. They delivered on everything promised and were very helpful with some of the special needs we had. Everything was delivered as promised and we had countless compliments on what a great venue it was. The only thing was that at times it was hard to get prompt communication, although we also understand it is the holiday season and thus a busier time of year. If we have cause in the future we will absolutely use this venue again.

    Capital City Event Center's reply:

    Kim,
    Thank you for taking the time to appreciate and make reference to the effort, time and care that was given! It means a lot to us individually, and to us as a business!
    Warm regards,
    Karen
  • User1637932 Sent on 05/29/2014
    4.5 out of 5 rating
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    The venue was beautiful! Our wedding turned out exactly how we wanted. The venue has a great tuscan feel to it. The only issues that came up were we got stuck in between transition of managers so there were a few issues with being able to taste the food and being notified when the tastings were, but we were able to do a private tasting and everything worked out. The food was amazing and it was beautiful! The Adelmann is a beautiful place to do an event and the owner Karen is awesome!
  • User2174245 Sent on 06/11/2015
    4.4 out of 5 rating
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    We had our ceremony and reception at the Adelmann and very happy that we did. Among other venues in the valley it was a fairly competitive price. We had our ceremony on a Sunday and had a smaller crowd (~50 guests including wedding party). We were able to have a practice reception AT the Adelmann which was very convenient. This location does not have a very easy "get ready" room however that did not impede on our plans at all, most can do without and we did. We had numerous compliments from our guests about the venue's appearance and staff's positive attitudes. The colors and lighting of the Adelmann melded well with our colors of Champagne and Tiffany Blue. The lighting in the summer afternoon can be harsh on some pictures but we managed. The Bartender was great and the staff was wonderful in the transition and clean up of their stuff. I was able to get things done from staff members if I needed anything. We chose not to include the second room and very glad we made that decision. It would have spread out our few guests too much. We had an outside DJ and it would have made things difficult with the second room.

    My only look back and recommendations is to make yourselves more readily available, often times it took a day or two to reach out to the general manager and get a reply back. Also consider allowing outside catering for less of a fee. We enjoyed our dish that we had, and had good compliments on the taste but allowing outside catering would let couples choose more of their favorite dishes to have at their own wedding. I understand that's a large part of the income from having a chef on site but it diminishes couples choices on food that they may like as opposed to his cooking style as well as help with couple's budgets.

    I worked primarily with Emily and she is a wonderful coordinator and worked with us the entire time on budget and planning.
    Thank you

    Capital City Event Center's reply:

    Lovely and beautiful the day was! We thank you for trusting in us to make your day feel so special and complete.

    I am pleased and so grateful to hear the compliments toward Emily's assistance and helpfulness..There are so many behind the scenes preparation and organization that occurs from planning, staffing, coordination of food and execution of all the plans that are arranged 30 days prior. At times can go unnoticed! I will be sure to share this review with her and let her know how appreciated she was.
    Regarding the outside catering. Please know, if ever in the future you have a request for a different variety of food or ethnic choice, we have three highly trained culinary chefs that can prepare most anything you desire!
    Enjoy the journey into your new chapter. We wish you the very best.
    Karen
    owner
  • User1856449 Sent on 10/10/2014
    4 out of 5 rating
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    The Adelmann is a beautiful venue to get married in. Our ceremony and reception were at the venue and we had a wonderful time. The rooms are set up perfectly to transition from ceremony to dinner and then to the reception. I couldn't have asked for a better evening. The bar is a great hit as well since it's right next to the dance floor and they have couches for the guest when they need a break.

    I have to agree with the last review that they do charge you for every little thing, so expect to pay a little more. I didn't mind but my only beef was the credit card transaction. I paid my final invoice and AFTER they ran the credit card they mentioned that I would have to pay their 3% transaction fee. I asked them if I could cancel the credit card transaction and pay cash but I didn't hear back from them until a couple days before the wedding and it was total chaos at that point and I didn't want to deal with anything else so I let it go. So after the wedding invoice there is a nice little couple hundred dollar charge on it for the fee. If you want to save a couple hundred dollars, pay cash, apparently the thousands of dollars you pay them won't cover their 3% fee.

    Capital City Event Center's reply:

    Thank you so much for your review and appreciation towards the Adelmann space and how everything was faciliitated. I know my staff will appreciate the kind words and thoughts.
    I do agree that paying with a check or cash will definitely avoid the 3% service fee. Although it is noted in the contract that this fee will be assessed, I will make more of a conscious effort to mention it as well so that choice can be made.
    Again, thanks for being a part of the Adelman family. I extend my very best to the new chapter of your lives!
    Take care, Karen
  • M
    Mallary Sent on 06/11/2012
    2.5 out of 5 rating
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    My wedding turned out beautiful and this venue is nothing short of breath taking. For the price we paid I was not impressed by the quality and service we received. Upon showing up for our final run through they looked puzzled at us when we walked in the door asking what we were doing there. They had forgotten our appointment. You also have to pay extra for basically everything. The price on the website is literally just for the rooms themselves. You have to pay to rent the linens, the sound system, the napkins, and you have to buy wedding insurance, can't take leftovers, bring any sort of food or drink in and a gallon of lemon aid is $25.00. The venue is beautiful and I guess worth it so they can be like this. When I got there to decorate for my wedding day the chairs were filthy with dust, the floors were not clean and the glass cups were ridiculously water spotted. My wedding turned out amazing and I have no complaints there, and none of this would have bothered me if I had not dropped thousands. If you are going to charge for an upscale venue I just feel you should act and treat your customers like it.

    Capital City Event Center's reply:

    The Venue is a fairly turn-key. Included as we note on the website is your choice of, and or both Ballrooms, your tables, chairs, your set and your take down. When catering with us, we also include your table and buffet linens, china, silverware,water and wine glasses. We do not charge for slicing of the cake and assist with our staff to help facilitate your needs.
    The following day of an event we have a scheduled maintenance crew that will clean ,mop and administer to the majority of the facility to prepare for the future upcoming event... When the morning of the event is upon us, the details of the space will be defined and cleaned in more detail to include chairs, fingerprints, restrooms, etc.
    The second gallon of lemonade was delayed and not brought out in a timely manner. My staff was very apologetic and an immediate credit was applied to their final reconciliation.
    Although mistakes are made, please know, that they are not intentional and we strive very hard and take a lot of pride in the facility, clients, and manner in which we execute.
    Thank you for taking the time to read this.
  • User2000261 Sent on 01/07/2015
    1.4 out of 5 rating
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    PRO: The building has fantastic charm and little decorating was required.
    CONS: The Adelmann staff and event planner that I worked with single handily destroyed my wedding day. How is that possible you say?
    • We paid extra to have the lower bar open and to be available from 5-9 pm to serve guests.
    • Our cocktail hour was from 5-6 pm. Our guests were turned away and told that they couldn’t serve them until 6.
    • Dinner was an hour late. We specifically stressed that dinner had to be on time at 6 pm because we had small children and people with health issues. It was so important to us that we told them to start dinner even if we were not there.
    • Dinner was served cold. We had both chicken and tri-tip steak. Chicken was supposedly good, the tri-tip steak was tough and cold.
    • Bar tenders where not properly trained in pouring wine. Not a big deal if you don’t care, however when you pay for expensive wine and you take into consideration that their other venue is a winery… you expect the bar tenders to know what they are doing.
    • Not enough staff was hired to work our event. We had 150 people and they hired two servers and two bar tenders. My DJ and photographer had to help bus tables and glasses to clear tables for dinner.
    • Bar tender was taking shots and partying with my guests. She was rude to the women and was hitting on the groomsmen. My husband doesn’t drink and watched her poor the vodka and take the shots. She tried to lie about taking the shots… but the Adelmann has cameras.
    • I had to pay extra for my DJ’s over time because dinner was late.
    • Trying to get any type of refund for my event was like pulling out teeth. We saved for 4 years and waited 8 years to get married. I don’t wish this experience upon anyone and highly recommend going somewhere else for your wedding event.

    Capital City Event Center's reply:

    With sincere regret!
    There is responsibility that needs to be taken for the some of the circumstances that occurred. No explanations, emergencies or other would seem sufficient to alter the complaints shared. I do understand and I am deeply sorry.
    I feel its important to know that there were behind the scene emergencies that did occurr..We handled them in the best and most efficient manner we could.
    After a couple meetings with the family a financial adjustment was made and agreed upon, and truly felt a good understanding was accomplished between both parties.
    I was happy to hear from various guests and staff that fun memories were made and that many laughs were shared into the latter part of the evening!
    All were dancing drinking and seemed to have moved on from some of the occurences.
    Thank you for taking the time to read this.