Swept Away Rentals Reviews

Reviews

• Clarise Sent on 08/29/2012
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  My husband has almost no furniture left over from when we merged households. Every thing he had was either blown up with air or bought at a fire sale. No joke.
  
  So he was not excited about spending money on furniture that we couldn't take home after the wedding. He kept saying, "I have a couch at home! We can use it."
  
  When we met with Swept Away, he changed his tune. He really liked the handmade furniture and modern glassware. I loved the chandeliers and accents. When we saw the cigar bar and dessert stations we signed up right then. This review is a small token of appreciation for Swept Away for making our wedding day *luxurious*.

  My husband has almost no furniture left over from when we merged households. Every thing he had was either blown up with air or bought at a fire sale. No joke.
  
  So he was not excited about spending money on furniture that we couldn't take home after the wedding. He kept saying, "I have a couch at home! We can use it."
  
  When we met with Swept Away, he changed his tune. He really liked the handmade furniture and modern glassware. I loved the chandeliers and accents. When we saw the cigar bar and dessert stations we signed up right then. This review is a small token of appreciation for Swept Away for making our wedding day *luxurious*.
• 
  User1495632 Sent on 01/05/2014
  • Quality of service
    0.0 out of 5 rating
    0.0
  • Average response time
    0.0 out of 5 rating
    0.0
  • Professionalism
    0.0 out of 5 rating
    0.0
  • Value
    0.0 out of 5 rating
    0.0
  • Flexibility
    0.0 out of 5 rating
    0.0

  Please don't use this company. After paying half of my invoice in January I was contacted in July to be told that my seating choice had been double booked. I was more then cooperative about the situation and changed my seating choice to another option they had to help out, but through out this process the company was very unprofessional with how they handled it. They attempted to charge me more money for less seating then I had originally booked. Then I feel because I wasn't willing to pay more they stated that the original delivery times were no longer going to work because of a policy change that the outside decor could no longer be outside if it rains. Then why would you label these items as an outside option? I feel they were just trying to get me to cancel with them at this point. Then here's the really unfortunate situation. 2 weeks before my wedding I was unfortunately in a horrible car accident. I had to cancel my original wedding plans and reschedule for over a year later because I couldn't walk for months. When we rescheduled our wedding plans we no longer needed the seating that we had originally rented because our outdoor venue wasn't going to work in November so we had to rent an indoor venue. When I called to ask about a refund, this company refused to refund me. They said I could utilize my over $500 credit for anything in their inventory, but that they wouldn't refund me a penny. I already have wedding decorations and no longer needed their seating options, how am I supposed to use this "credit"? I am planning a small lower budget wedding and due to my awful car accident I already will be paying more then my original budget. I understand that cancellation policies are in place to save a company from brides canceling last minute but this was not something we could have avoided. I would have rather been at my wedding then recovering in the hospital for months. Please chose your vendors wisely and avoid this company if you can.

  Please don't use this company. After paying half of my invoice in January I was contacted in July to be told that my seating choice had been double booked. I was more then cooperative about the situation and changed my seating choice to another option they had to help out, but through out this process the company was very unprofessional with how they handled it. They attempted to charge me more money for less seating then I had originally booked. Then I feel because I wasn't willing to pay more they stated that the original delivery times were no longer going to work because of a policy change that the outside decor could no longer be outside if it rains. Then why would you label these items as an outside option? I feel they were just trying to get me to cancel with them at this point. Then here's the really unfortunate situation. 2 weeks before my wedding I was unfortunately in a horrible car accident. I had to cancel my original wedding plans and reschedule for over a year later because I couldn't walk for months. When we rescheduled our wedding plans we no longer needed the seating that we had originally rented because our outdoor venue wasn't going to work in November so we had to rent an indoor venue. When I called to ask about a refund, this company refused to refund me. They said I could utilize my over $500 credit for anything in their inventory, but that they wouldn't refund me a penny. I already have wedding decorations and no longer needed their seating options, how am I supposed to use this "credit"? I am planning a small lower budget wedding and due to my awful car accident I already will be paying more then my original budget. I understand that cancellation policies are in place to save a company from brides canceling last minute but this was not something we could have avoided. I would have rather been at my wedding then recovering in the hospital for months. Please chose your vendors wisely and avoid this company if you can.

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