4.6 out of 5.0	Quality of Service:		(4.0/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(4.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(5.0/5.0)

I just bought my viel here. I wasn't planning on wearing a viel, but last minute i decided i wanted to look more like a bride and really wanted to buy a viel. At the mall all the viels were over a hundred dollars, i got a small, simple beadeded viel for only 30 dollars here!

4.0 out of 5.0	Quality of Service:		(4.0/5.0)
	Responsiveness:		(4.0/5.0)
	Professionalism:		(4.0/5.0)
	Value For Cost:		(4.0/5.0)
	Flexibility:		(4.0/5.0)

I got the dress I wanted for a price that was very reasonable. I had a great alterationist who made all the difference for my dress. I got my dress on time and the rush fee was waved. There were no problems, everything went smoothly.

4.6 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(4.0/5.0)
	Professionalism:		(4.5/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(4.5/5.0)

I wanted a cape for my wedding because it was a winter wedding. Everywhere I went wanted upwards of $200 and would not give me the option to rent it. I looked at Sweetheart Bridal and they had the exact Bridal Cape/Cloak that I wanted and rented it for only $25.00 a weekend. She also said that she would let me buy it for $50.00 so I figured, why not? I purchased it and she had it dry cleaned for me and available to pick up within 3 days.

3.6 out of 5.0	Quality of Service:		(3.0/5.0)
	Responsiveness:		(3.0/5.0)
	Professionalism:		(3.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(4.0/5.0)

I didn't have a super experience with the quality of service or responsiveness of the workers, but I LOVED the dress and how much I paid for it! I found similar dresses at other stores for $300 more and less quality. They were also really flexible with my crazy wedding schedule. I was out of the country for three months, then had to have them send the dress to me, and pick up a slip and on and on.... in the end it all worked out. I like SB because they include a free gift with your purchase of a dress. So when you buy a dress there, you can get free shoes, or a free vale, or a free slip, or free steaming. It's nice to have one less thing to buy!

4.1 out of 5.0	Quality of Service:		(4.0/5.0)
	Responsiveness:		(3.5/5.0)
	Professionalism:		(4.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(4.0/5.0)

Although this store is in an obscure location, I felt that it had the best selection of dresses for the best price. I am personally quite picky and at most stores I only tried on about four dresses; at Sweetheart I tried on about twenty. They will either order you a brand new model of your dress from the designer or if it's no longer available they will clean the floor model and check it for imperfections. They will also give you the business card for alteration ladies who you can meet with in store or at their homes. The prices for alterations are very reasonable.This is where I ended up getting my dress and my veil. That's another great thing, depending on how much you spend on your dress you get one or two free gifts: a veil, tiara, shoes, purse, slip, etc. It's wonderful! The lady who runs it is sweet too.

4.5 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(3.5/5.0)
	Professionalism:		(4.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(5.0/5.0)

I thought it that this place is provo's best kept secret. My cousin recommended I try here after I was really frustrated with the selection of modest choices elsewhere. I had success here that fit my budget perfectly!

4.6 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(4.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(4.0/5.0)

This shop reminded me of a mom and pop store. They have an amazing selection and are kind of hidden away in location. They give a free item with the purchase of a dress (veil, tiara, shoes, or pressing). An amazing bargain!

4.1 out of 5.0	Quality of Service:		(3.5/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(4.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(3.0/5.0)

The dresses are great and are really decently priced, but the service is possibly a little less than splendid. Still worth getting your dress there, they will also hook you up with a great alteration service.

4.2 out of 5.0	Quality of Service:		(4.0/5.0)
	Responsiveness:		(4.0/5.0)
	Professionalism:		(3.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(5.0/5.0)

Great dresses for very low prices. Friendly workers. Gave all sorts of great deals. I got my veil and sash totally free.

4.2 out of 5.0	Quality of Service:		(4.0/5.0)
	Responsiveness:		(4.0/5.0)
	Professionalism:		(3.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(5.0/5.0)

I found the perfect, modest dress for a price you wouldn't believe if I told you. I got my veil for free because I bought there and they custom made it for me just the way I wanted. The slip rental was only $10 which is INCREDIBLE. If you are looking for a good price without sacrificing quality, this is it!!!!! On the other hand, the lady that runs the shop had her own ideas about what I should be wearing on my special day and kept trying to talk me out of my dress choice and my veil choice, etc. She got quite rude about the veil I special ordered. I stuck to my guns and got what I wanted though, and I looked PERFECT for my day. If you can't stick to your opinion, don't shop here; you'll end up with what the lady likes. If you don't have a problem sticking to your opinion, DEFINITELY go there!!!

4.0 out of 5.0	Quality of Service:		(4.0/5.0)
	Responsiveness:		(3.0/5.0)
	Professionalism:		(4.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(4.0/5.0)

Sweetheart Bridal is perfect for a bride on a budget, like I was. They offer a great selection of dresses. I did notice the majority of their dresses are sizes 4-8. There were 2 sales associates I worked with there, and they were not as helpful as at some other places I went to. However, they were really nice. Since my dress was over 300 dollars I got 2 free items so I picked a poofy underslip and a pretty headpiece. I was frustrated they did not have slips with the poofy-ness I wanted in a small enough size for me--I think some of the free items have a bit limited selection at certain times of year. Some of their dresses also take a long time to ship. They have strange hours too, but the overall experience was great--I found my dream dress for a great price, and got 2 free items too. Definitely recommend.

3.4 out of 5.0	Quality of Service:		(3.0/5.0)
	Responsiveness:		(3.0/5.0)
	Professionalism:		(3.0/5.0)
	Value For Cost:		(4.0/5.0)
	Flexibility:		(4.0/5.0)

Excellent prices and free gifts added with dress purchase (I picked a free tiara, about a $50 value). They also have very beautiful dresses.

3.2 out of 5.0	Quality of Service:		(3.0/5.0)
	Responsiveness:		(2.5/5.0)
	Professionalism:		(2.5/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(3.0/5.0)

The service wasn't the best, however, the cleaning and pressing of the gown is complimentary which was a definate plus! Also, they did a bead check and replaced any missing beads for free as well. I found my dress on the clearance rack so I got a super-good deal, however all of the dress in the store are a good deal. So, if you don't mind not having an assistant to help you and follow you around, then this place isn't so bad.

1.0 out of 5.0	Quality of Service:		(1.5/5.0)
	Responsiveness:		(0.5/5.0)
	Professionalism:		(2.0/5.0)
	Value For Cost:		(0.5/5.0)
	Flexibility:		(0.5/5.0)

There was no one there to help me and the dresses were overpriced. I would not recommend this vendor.

4.1 out of 5.0	Quality of Service:		(4.0/5.0)
	Responsiveness:		(4.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(4.0/5.0)
	Flexibility:		(3.5/5.0)

They were good to work with. They let me come try on the dress a few times and then put it on layaway to lose the weight I wanted then get a different size the last minute. They were great with letting me work out payment options since my family lives far away. I thought it was a great value and they threw in the free shoes!