Profile   Reviews (13)    
Overall Rating
Quality of Service:
   4.7 out of 5.0 (4.7/5.0)
Responsiveness:
   4.5 out of 5.0 (4.5/5.0)
Professionalism:
   4.5 out of 5.0 (4.6/5.0)
Value For Cost:
   4.0 out of 5.0 (4.0/5.0)
Flexibility:
   4.3 out of 5.0 (4.3/5.0)

 
Sort By:
Haleybub and Dominic
Wedding: 05/30/2009
Reviews: 2
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

Oh my gosh I love Susan!! Sweet Memories provided the food for our reception, all of our flowers and centerpieces, and our cakes. Everything was absolutely exquisite! The first thing I saw were the flowers when her assistant came and delivered our bouquets and I was absolutely speechless! They were gorgeous!!!! The bouquets and centerpieces were amazing! The next part was the food for our reception...two carving stations, mashed potato martini bar, green beans with bacon, rolls and butter. Everything was delicious and fresh...my guests were raving about the food! Last but certainly not least...the cakes! Our cakes were absolutely beautiful. My husband has his degrees in and loves the theatre and I asked if there was any way I could have the theatre masks on his cake and she made it happen! She made the masks from fondant by hand and let them harden then put them on the cake. Truly wonderful service, very personable (all of my appointments ending up lasting about two hours because we just got to talking!), and very professional. Everything was taken care of and I never even had to worry about anything. I would recommend her to anyone!

Reviewed On:
06/24/2009

Services Used:
Catering, Flowers & Decor, Wedding Cake

Alex
Wedding: 01/05/2009
Reviews: 4
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

The cake was amazing, I couldn't believe it. Best service around, highly recommend.

Reviewed On:
04/23/2009

Services Used:
Catering

misch
Wedding: 10/25/2008
Reviews: 5
4.4
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:4.0 out of 5.0(4.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:4.0 out of 5.0(4.0/5.0)

The cake was gorgeous and beautiful. We were very happy with Susan and the cake. We just wanted one cake, but really wanted chocolate. Susan came up with the idea of putting 2 different flavors in each layer which was perfect. We chose a chocolate and pink champagne flavor. Both were yummy. The cake was alot of cake. In fact, we had gotten an extra sheet cake from them (same flavors as the wedding cake) that we kept in the kitchen for extra servings. Didn't even get into it. My parents figured out that it freezes well - they've had cake for months. We were very happy with everything with the cake.

Reviewed On:
02/04/2009

Services Used:
Wedding Cake

awesome
Wedding: 08/30/2008
Reviews: 3
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

My husband picked ou the whole cake. Flavor, colors, design. It was beautiful. We have bought birthday cakes, party cakes, wedding shower cakes, baby shower, everything from them. I love them more amd more as we use them. They will make you what ever you want. Our cake was outside in texas in Aug. Looked and tasted great even after the heat! My son had had 3D cakes of a fire truck, train, transformers, and many other amazing cakes. go look at the picture albums they have.

Reviewed On:
08/27/2009

Services Used:
Wedding Cake

LuckyMan090780
Wedding: 08/30/2008
Reviews: 3
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

Oh my! We had white chocolate cake with strawberry filling. So delicious!

Reviewed On:
08/27/2009

Services Used:
Wedding Cake

April
Wedding: 05/30/2008
Reviews: 5
4.6
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:3.0 out of 5.0(3.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

Cake was out of this world beautiful and very tasty! Although, for the price, I think it was alittle small.

Reviewed On:
06/17/2008

Services Used:
Wedding Cake

figbhas81 and Brian
Wedding: 04/27/2008
Reviews: 5
3.5
out of 5.0
Quality of Service: 4.5 out of 5.0(4.5/5.0)
Responsiveness:3.5 out of 5.0(3.5/5.0)
Professionalism:3.5 out of 5.0(3.5/5.0)
Value For Cost:3.0 out of 5.0(3.0/5.0)
Flexibility:3.0 out of 5.0(3.0/5.0)

This place got a lot of hype and it "the cake place" in the Fort Worth area. It is definitely great cake, but very pricey. We had a much smalled cake than originally planned because of the cost. However, the cake was beautiful and so tasty! I would also warn that if you have a wedding on a Sunday, she charges double for delivery, which is totally against the grain for wedding vendors. Most give you a discount for Sunday weddings!

Reviewed On:
05/26/2008

Services Used:
Wedding Cake

Renee
Wedding: 03/29/2008
Reviews: 5
4.8
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:4.0 out of 5.0(4.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

We were very pleased with everything we got from Susan. She spent alot of time with us on our design session, explaining all our choices, and helping us come up with a design that we were happy with. We also got to spend some time with Susan just learning about her business and her goals, and that was important to us. There were no problems with delivery, the cakes looked, and more importantly, tasted wonderful!!

Reviewed On:
06/07/2008

Services Used:
Wedding Cake

marykaybride
Wedding: 11/03/2007
Reviews: 5
4.8
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:4.0 out of 5.0(4.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

Absolutely the best cakes I’ve ever tasted. Everyone loved them and asked for information about who made them. So moist and flavorful…yum! The design on the wedding cake exceeded my expectations. People are still raving about the cakes. We will continue to buy cakes from Sweet Memories for years to come. Very highly recommended!

Reviewed On:
04/20/2008

Services Used:
Wedding Cake

Salazar767
Wedding: 07/06/2007
Reviews: 5
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

My cake was absolutely beautiful. It was exactly what I wanted. I had found a picture of a cake I liked on the internet and sent them a copy. They were able to duplicate it. And the taste was to die for. We picked an amaretto flavored cake with a butter cream icing. At the last minute (the day of the wedding) they called saying the icing would not sick to the cake due to the hot, July, Texas heat, so they asked if fondant would be ok. I said yes not wanting to deal with any wedding cake disasters... and they gave me the up grade on the icing for free being that it was not what I ordered, and the situation was out of everyone's control. I never would have known the difference if they did not call.

Reviewed On:
06/17/2008

Services Used:
Wedding Cake

JENNIFER
Wedding: 03/10/2006
Reviews: 3
1.6
out of 5.0
Quality of Service: 2.0 out of 5.0(2.0/5.0)
Responsiveness:1.0 out of 5.0(1.0/5.0)
Professionalism:3.5 out of 5.0(3.5/5.0)
Value For Cost:1.0 out of 5.0(1.0/5.0)
Flexibility:0.5 out of 5.0(0.5/5.0)

PROS -
• Loved the staff
• Selection for cakes & food needs were excellent.
• Staff very curteous to all of our guests during reception.
• Cake tasting was EXCELLENT & would recommend them ONLY as a baker.
• Staff professionally dressed with matching bowties in colors to match the wedding.

CONS -
• No tastings for food selections other than cake.
• Repeated calls to get correct pricing.
• Never received returned phone messages.
• Constant pricing changes, did not uphold original contract prices.
• Disappointed in food selection and quality served (other than the cake) during reception. Only the cake was memorable.
• Miss count on the number of linens needed & used for the reception tables.
• Paid over $200 for disposable plates & utensils and received only forks as main utensil. No spoons or knives were presented.
• Paid for a carving station, did not receive.

OVERALL -
Susan & her staff were just wonderful to work with concerning our wedding cake (we also used them as our caterer, but see the catering review). I opted to go with two flavors, traditional white & italian cream with buttercream frosting. We had a false bottom layer in order to give the cake height. We also had both round & square tiers to give the cake a bit of dimension. Decoration was very simple, with decorated icing that resembled lace topped with a string of pearls. The taste was fabulous & just what I remembered from the tasting, moist & decandent. All of our guests had second & thirds including myself & we still had lots of cake left over the next day.

With the quality of cake that was served, I was expecting the same for the menu. We were both severely disappointed, especially since we paid over $3K for services. We would have received better quality food from Subway than what we paid for with Susan & her staff. During our initial meeting with them, they quoted us certain prices on each item of food & linens. I was under the assumption that they would honor those prices, however I was disappointed yet again. Each phone call and visit to finalize the menu and guest head count led to an increase in prices on everything (ie. sparkling cider toast, bottled water, coffee, a disposable dishes & utensils & most of all the food). It was frustrating in crunching the numbers and not coming up the same totaled amounts & having to deal with their crazy schedule (since their bread-n-butter is being a bakery & not a catering service). The linen count for the number of tables were off & we ended up paying the difference in over $200 in linens that we ended up not using. We paid over $200 in disposable plates & utensils (all utensils including: spoons, forks & knives), we only received the plates & forks, no knives were presented to our guests in order to properly cut their BBQ beef brisket. We were under the assumption that the brisket was to a carving station, as stated in their pricing packet, however the meat was pre-carved & served in thick portions for our guests to tear apart with their fingers. It was ghastly & we were HORRIFIED!

Sweet Memories Cakes and Catering responded with the following comments:

We never heard from this bride after her wedding to hear her concerns. She reviewed our services 2 years after her wedding. Why so long to share? We always meet with the bride 10 days prior to her wedding to make sure of all changes and that they are informed of what we will be providing for them. Changes in the order and headcount and any particulars are made during this time. We work very closely with each bride and client to give the best customer service and best quality cakes and food. All our food is prepared in house and hand selected to provide the best quality along with great presentation. All linens and centerpieces are provided to client as to the written order. We always ask if there is ever a problem, to please contact us. We want to always provide the best at each event and wedding that we provide. Quality Does Matter to Us.

Reviewed On:
05/29/2008

Services Used:
Catering, Wedding Cake

stxmom2girls
Wedding: 01/21/2006
Reviews: 5
4.5
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:4.5 out of 5.0(4.5/5.0)
Value For Cost:3.0 out of 5.0(3.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

The cakes we ordered for our wedding we exactly what we represented to us and were amazing. Everyone at the wedding was amazed at the creation of the cakes and how they turned out. We did spend a lot of money on these though, they were pretty pricy but in the end it turned out amazing.

Reviewed On:
05/15/2008

Services Used:
Wedding Cake

UniqueBride
Wedding: 07/12/2003
Reviews: 2
4.4
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:4.0 out of 5.0(4.0/5.0)
Value For Cost:4.0 out of 5.0(4.0/5.0)
Flexibility:4.0 out of 5.0(4.0/5.0)

I remember my cake being amazing. They even matched the design from my purse, onto the cake! I was so impressed, and my cake was a hit. They arranged everything, and I never had to worry about a thing. The grooms cake was great as well, the chocolate covered strawberries are always great.

Reviewed On:
07/14/2008

Services Used:
Wedding Cake