Sassy's Cafe & Bakery Reviews
Reviews
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4.0 out of 5 rating
4.0 out of 5 rating
11 Reviews
79% recommend it
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User2220449 Sent on 07/10/2015We worked with Melody. She helped to design our wedding cake and she made some of the cookies for our cookie table. We chose red velvet for the cake and it was absolutely to die for. So moist and delicious. And they also made 180 sugar cookies with the frosting being in our wedding colors of lime green and navy blue!! So cool! Their sugar cookies are amazing and if you're ever in the area......stop by and get some. I believe they make them daily! -
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Joanna Sent on 12/27/2014I had the most beautiful cup cake tower and rosette covered top cake for my wedding. It was such a hit at our wedding...we almost did not make it alive after the cutting due to the very impatient children at our wedding. I did not give a perfect score for 2 reasons. First, the cup cakes I tried were filled with cream and picked them due to that fact. However, the cup cakes that were delivered were not filled with cream per our guests. Second, my wedding was on Sunday and they are not open on Sunday so they delivered the cakes on Saturday. Luckly my venue was happy to store the cakes for free. In Sassy's defense, I tried a lot of cup cakes bakers and I was impressed by Sassy's professionalism and friendliness that I wanted to work with them despite this fact. -
User2656489 Sent on 06/21/2016I wish I could say that I loved Sassy's as a vendor, but unfortunately, they won the award for our absolute worst wedding vendor. We went to a bridal show and fell in love with their cake, so this is not a bad review on their product. The final product wer well-done, but their overall service was TERRIBLE. I met with them a few months after the bridal show and the cake slice cost/person had significantly increased, but I figured it was my fault for not coming in sooner. Then they tried to sell me a bunch more desserts for my dessert table than I needed. In the end, they convinced my mom to alter my order form to buy the extras without me present and those extras ended up uneaten and thrown away - waste of money. However, the biggest issue I had with Sassy's was communication. They refused to get back to me after our 1st meeting (with the owner). I called, I e-mailed, I drove 45 minutes in-person to finally schedule something since they wouldn't schedule me, then when I finally arrived for my 2nd meeting to pay our down-payment and give our order, the baker complained that I was there on an inconvenient day for her, gave me different and higher amounts for everything than the owner, and said she would have to e-mail me an invoice. Okay...so I waited for the total cost..and emailed again. NOTHING. This process lasted from November to March. Finally, 3.5 weeks before my wedding, I postmarked and snail-mailed something just to make sure they didn't back out of our wedding day and to find out the cost, and had to have my mom go in because I couldn't make their hours. They sent me an invoice the WEEK of my wedding with a due date for payment a month later. When my grandpa arrived on my wedding day to pick up desserts, they made him pay the balance even though THEIR INVOICE said it was due in one month. I understand paying at pick-up, but make sure YOUR INVOICE reflects that, especially since it was sent the same week. Overall, WOULD NOT RECOMMEND! Already too much stress!
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User1535502 Sent on 02/15/2014I ordered both my wedding cake and groom's cakes from Sassy's Cafe & Bakery in Mesa based upon the tasting and bridal show. When I ordered the wedding cake, the price was higher than I was quoted at the bridal show but it had been a couple months so I figured that was OK. The wedding cake didn't taste as good as the one we had at the show and it had the wrong frosting n it but overall, it was OK. Not what you want for a wedding cake but oh well.
The groom's cake was a nightmare. It took me over a month to get a price quote and order the cake because of the lack of response from Sassy's Cafe & Bakery's owners. I called several times to set up a consultation appointment and the staff would say they were too busy, call back later. If they would take a message, it wouldn't be returned by the owner. I called or email (emails bounce back because the website email address is wrong) about six times before getting to speak with the pastry manager who finally got the order placed for us - the week before the wedding!
The groom's cake was damaged on the way to the wedding and only two of the three layers could be displayed. They offered to do a full refund but I had to follow up with the owners (who wouldn't take or return my call) in order to get it. I did finally receive the refund but it was absolutely not worth the stress of dealing with this vendor. You want your wedding cake to be amazing - not a stressful situation. Don't use Sassy's Cafe & Bakery in Mesa. Just don't.
