River City Cake Co Reviews
Reviews
3.7 out of 5 rating
3.7
3.7 out of 5 rating
25 Reviews
75% recommend it
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Quality of service 3.6 out of 5 rating3.6
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Average response time 3.8 out of 5 rating3.8
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Professionalism 3.8 out of 5 rating3.8
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Value 3.7 out of 5 rating3.7
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Flexibility 3.8 out of 5 rating3.8
Awards
25
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![Charlotte]()
Charlotte Sent on 01/10/20125 out of 5 rating5.0-
Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Our cake was part of our wedding package with the Vizcaya. We totally lucked out with this place! Our cake was not only super cute, it was delish! I sent a picture of a cake I had seen in a magazine and River City Cakes replicated it perfectly. Our cake was 3 tiers with the bottom tier in "Banana's Foster" and the top two tiers in chocolate with chocolate mouse. Soooooo YUMMY!Our cake was part of our wedding package with the Vizcaya. We totally lucked out with this place! Our cake was not only super cute, it was delish! I sent a picture of a cake I had seen in a magazine and River City Cakes replicated it perfectly. Our cake was 3 tiers with the bottom tier in "Banana's Foster" and the top two tiers in chocolate with chocolate mouse. Soooooo YUMMY! -
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Enza Sent on 12/22/20105 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Best cake! I have known River City forever. We always went there for our cakes and sweets for parties and such and so we werent surprised when our wedding cake ended up being delicious and gorgeous.Best cake! I have known River City forever. We always went there for our cakes and sweets for parties and such and so we werent surprised when our wedding cake ended up being delicious and gorgeous. -
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Kim Sent on 11/08/20105 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
My husband and I were married on October 16, 2010. We were very pleased with our cake. It was simply and elegant, just how we wanted it to be. We visited a couple of places while searchig for a wedding cake vendor and when we landed on River City, we were more pleased than ever. The cake was so delicious! I truly believe it is hard to find a tasty wedding cake and River City was the best. Next up... baby cakes!My husband and I were married on October 16, 2010. We were very pleased with our cake. It was simply and elegant, just how we wanted it to be. We visited a couple of places while searchig for a wedding cake vendor and when we landed on River City, we were more pleased than ever. The cake was so delicious! I truly believe it is hard to find a tasty wedding cake and River City was the best. Next up... baby cakes! -
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Nancy Sent on 09/07/20105 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Tanye did such an amazing job with our cake. I had a vision and she exceeded that vision!
The cake was delicious. Super moist and tasty!
Her prices are so reasonable! She was even flexible with making us an additional sheet cake to save us money-not many people offer that up front.
We communicated mainly through email-she was always prompt and courteous.
I highly recommend River City Cake Co!!!Tanye did such an amazing job with our cake. I had a vision and she exceeded that vision!
The cake was delicious. Super moist and tasty!
Her prices are so reasonable! She was even flexible with making us an additional sheet cake to save us money-not many people offer that up front.
We communicated mainly through email-she was always prompt and courteous.
I highly recommend River City Cake Co!!! -
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Linda Sent on 08/31/20105 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
They made the cake for my daughters wedding. Turned out exactly how we wanted, was beautiful and tasted amazing.
Thank you!!!!They made the cake for my daughters wedding. Turned out exactly how we wanted, was beautiful and tasted amazing.
Thank you!!!!River City Cake Co's reply:
You are very welcome :) Thank you for letting us know you were happy with our work. Kind regards, RCC -
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Mishaela Sent on 08/03/20105 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Tanya is very creative. She took all the stress away from getting and designing a cake. Price is very competitive for the quality!Tanya is very creative. She took all the stress away from getting and designing a cake. Price is very competitive for the quality!River City Cake Co's reply:
Thank you for the kind words, I had such a blast designing your cake. Thank you for trusting me and embracing my ideas. Kindest regards, Tanya -
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Cheyenne Sent on 08/04/20105 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
I loooooooved our cake!! Yummy and gorgeous!!I loooooooved our cake!! Yummy and gorgeous!!River City Cake Co's reply:
We are so happy to hear that you loved your cake :) Thank you for taking the time to let us know we did a good job. Kindest regards, Tanya River City Cake Co -
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Robin Sent on 08/01/20095 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
The cake was perfect--beautiful and delicious! We had a free tasting a few months before the wedding; we tasted five different cakes and all of them were wonderful. The flavors were clean and distinct, and the cake was incredibly moist. We decided then and there to book them, and they were great working with us despite our simple design (3 square ties offset, plain white with dots and edging). We had two layers of fruit basked, one layer of chocolate (with mocha cream and chocolate ganache), and one chocolate sheet cake. Everything was done perfectly and delivered on time.The cake was perfect--beautiful and delicious! We had a free tasting a few months before the wedding; we tasted five different cakes and all of them were wonderful. The flavors were clean and distinct, and the cake was incredibly moist. We decided then and there to book them, and they were great working with us despite our simple design (3 square ties offset, plain white with dots and edging). We had two layers of fruit basked, one layer of chocolate (with mocha cream and chocolate ganache), and one chocolate sheet cake. Everything was done perfectly and delivered on time. -
Quality of service
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Kelly Sent on 08/06/20095 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Everything was wonderful. From the first time I called to schedule a tasting, (they were booked but squeezed me in since I was coming from out of town to plan most of the wedding in 3 days) to the last minute change in the size of the cake. The cake was beautiful, but most importantly, the cake was delicous. We got a ton of compliments on it from guests. The best decision we made was to eat the top for breakfast in our suite at the hotel. Best breakfast ever!Everything was wonderful. From the first time I called to schedule a tasting, (they were booked but squeezed me in since I was coming from out of town to plan most of the wedding in 3 days) to the last minute change in the size of the cake. The cake was beautiful, but most importantly, the cake was delicous. We got a ton of compliments on it from guests. The best decision we made was to eat the top for breakfast in our suite at the hotel. Best breakfast ever! -
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Lynette Sent on 07/21/20095 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Our cake was beautiful and delicious! I would HIGHLY recommend them!!Our cake was beautiful and delicious! I would HIGHLY recommend them!! -
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Cindy Sent on 05/28/20095 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
River City Cake Co did a fantastic job for our daughter's wedding cake! It looked even better than we imagined! It was just so beautiful and unique! It was four tiers of white fondant with pink polka dots and huge white bows on each tier. It looked even better than the picture we had give them. Our daughter dropped off a color swatch of the shade of pink she wanted and it matched perfectly! We could not have hoped for anything better. The cake was delicious and every layer was different just as she asked for!!! They were so friendly and helpful and everything was just perfect! We would highly recommend them to anyone that wants a perfect wedding cake!!!!!!!River City Cake Co did a fantastic job for our daughter's wedding cake! It looked even better than we imagined! It was just so beautiful and unique! It was four tiers of white fondant with pink polka dots and huge white bows on each tier. It looked even better than the picture we had give them. Our daughter dropped off a color swatch of the shade of pink she wanted and it matched perfectly! We could not have hoped for anything better. The cake was delicious and every layer was different just as she asked for!!! They were so friendly and helpful and everything was just perfect! We would highly recommend them to anyone that wants a perfect wedding cake!!!!!!!River City Cake Co's reply:
Thank you so much for taking the time to let us know we did a good job. I will pass your compliment on to my staff. And don't forget about the complimentary cake we provide for their first anniversary. Best regards, Tanya Owner River City Cake Co. -
Quality of service
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Gail Sent on 11/01/20114.9 out of 5 rating4.9
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Quality of service 5.0 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
I would highly recommend this bakery for any bride looking for a delicious wedding cake at a great cost. They were very professional, arrived before there time and the cake looked absolutely beautiful.I would highly recommend this bakery for any bride looking for a delicious wedding cake at a great cost. They were very professional, arrived before there time and the cake looked absolutely beautiful. -
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![Lauren]()
Lauren Sent on 06/14/20114.8 out of 5 rating4.8-
Quality of service 4.5 out of 5 rating4.5
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5.0 out of 5 rating5.0
We loved River City Cake co! The cake flavors on our tasting were much tastier than our actual cake, but we chose to get the fondant which makes the outside of the cake look much better to us, and even though we didn't love the fondant flavor, it was wonderful. We were able to personalize our own vineyard wedding cake with vines and bunches of grapes on it. The sheet cake provided was also very good. We even were able to put different flavors on each layer of the cake. Lots of options to choose from too!We loved River City Cake co! The cake flavors on our tasting were much tastier than our actual cake, but we chose to get the fondant which makes the outside of the cake look much better to us, and even though we didn't love the fondant flavor, it was wonderful. We were able to personalize our own vineyard wedding cake with vines and bunches of grapes on it. The sheet cake provided was also very good. We even were able to put different flavors on each layer of the cake. Lots of options to choose from too! -
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Tasha Sent on 06/17/20114.7 out of 5 rating4.7
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Quality of service 5.0 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 5.0 out of 5 rating5.0
My fiance and I didn't even have an appointment, but they weren't busy so they allowed us to have a tasting and pick our cake that day. We didn't have a design in mind at all so they let us look through books and point out styles we liked and styles we didn't. They worked within our budget and helped us select a cake that is simple & elegant. (They let us take a fondant cake and make it buttercream to save money, and they allowed us to make sugar flowers into buttercream to save money.)
The taste-test cake was moist, the frosting was light and fluffy, and the flavors were unique. The gal who helped us suggested certain combinations, and we took her advice.
We made some changes to our cake after the initial order, and they captured everything correctly. Our wedding cake looked exactly the way it was supposed to, it arrived on time, and it must have been delicious because there was not a single slice left. We had a minor glitch a month or so before the wedding (we called and emailed to change something and we didn't hear back for a week) but they were responsive every other time we contacted them so I know they were just in a very busy time. Each time I called or emailed, they got back to me quickly.
The only bummer, and this is not their fault so it doesn't affect their rating, is that we didn't get a chance to eat our cake :( We tasted the frosting (delicious!) when we cut the cake and we were eager to taste the top and middle layers (those two layers were our favorite choices). Unfortunately, there was a mixup at our venue and we never got a chance to eat our cake.
Luckily, River City Cakes offers a free small cake on our 1 year anniversary, so you don't have to save it in your freezer for a year and then deal with a freezer-burned mess. As you can imagine, my husband and I are counting down the days until our anniversary so we can FINALLY taste our wedding cake. Every single piece was eaten (and we ordered a cake for more people than attended) and folks told us it was delicious. If only we had tasted that for ourselves.... my hubby is pretty bummed nearly 2 weeks later.My fiance and I didn't even have an appointment, but they weren't busy so they allowed us to have a tasting and pick our cake that day. We didn't have a design in mind at all so they let us look through books and point out styles we liked and styles we didn't. They worked within our budget and helped us select a cake that is simple & elegant. (They let us take a fondant cake and make it buttercream to save money, and they allowed us to make sugar flowers into buttercream to save money.)
The taste-test cake was moist, the frosting was light and fluffy, and the flavors were unique. The gal who helped us suggested certain combinations, and we took her advice.
We made some changes to our cake after the initial order, and they captured everything correctly. Our wedding cake looked exactly the way it was supposed to, it arrived on time, and it must have been delicious because there was not a single slice left. We had a minor glitch a month or so before the wedding (we called and emailed to change something and we didn't hear back for a week) but they were responsive every other time we contacted them so I know they were just in a very busy time. Each time I called or emailed, they got back to me quickly.
The only bummer, and this is not their fault so it doesn't affect their rating, is that we didn't get a chance to eat our cake :( We tasted the frosting (delicious!) when we cut the cake and we were eager to taste the top and middle layers (those two layers were our favorite choices). Unfortunately, there was a mixup at our venue and we never got a chance to eat our cake.
Luckily, River City Cakes offers a free small cake on our 1 year anniversary, so you don't have to save it in your freezer for a year and then deal with a freezer-burned mess. As you can imagine, my husband and I are counting down the days until our anniversary so we can FINALLY taste our wedding cake. Every single piece was eaten (and we ordered a cake for more people than attended) and folks told us it was delicious. If only we had tasted that for ourselves.... my hubby is pretty bummed nearly 2 weeks later. -
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Nicole Sent on 10/17/20104.6 out of 5 rating4.6
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 5.0 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
Delicious cake! Tanya was great to work with when choosing what flavors we wanted and what design. Everyone enjoyed the cake at the wedding and ate it all, we had no leftovers. We will definitely use them again.Delicious cake! Tanya was great to work with when choosing what flavors we wanted and what design. Everyone enjoyed the cake at the wedding and ate it all, we had no leftovers. We will definitely use them again. -
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Britton Sent on 06/23/20114.4 out of 5 rating4.4
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Quality of service 3.5 out of 5 rating3.5
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Average response time 4.0 out of 5 rating4.0
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Professionalism 5.0 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5.0 out of 5 rating5.0
My wedding cake was pretty customized with many architectural detailing. The decoration of my cake turned out a little bit more sloppy than I had envisioned, but overall it still looked fairly good.
We had asked for buttercream and NO fondant, but in the end they used fondant without contacting us to tell us, so I took a star from responsiveness for that.
That all said, the cake was absolutely delicious. The mocha, lemon and peanut butter flavors that we ordered for the various tiers just tasted so darn good!
Overall, I would recommend River City Cake Co. They were easy to work with, took my designs and turned it into a pretty and delicious cake.My wedding cake was pretty customized with many architectural detailing. The decoration of my cake turned out a little bit more sloppy than I had envisioned, but overall it still looked fairly good.
We had asked for buttercream and NO fondant, but in the end they used fondant without contacting us to tell us, so I took a star from responsiveness for that.
That all said, the cake was absolutely delicious. The mocha, lemon and peanut butter flavors that we ordered for the various tiers just tasted so darn good!
Overall, I would recommend River City Cake Co. They were easy to work with, took my designs and turned it into a pretty and delicious cake. -
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Nina Sent on 03/11/20104.4 out of 5 rating4.4
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Quality of service 4.0 out of 5 rating4.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 3.5 out of 5 rating3.5
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Flexibility 5.0 out of 5 rating5.0
We used their services for our cake. This was a company recommended to us by some local friends and family who had also used their services. The business was very close by to where we live, so we found that to be an enticing option. They were good but I wouldn't say they were the best cake I had ever had. I enjoyed eating their cake at my wedding, but I wished it had tasted a bit better. I liked their cake because of the cost (it was within our budget and not too expensive) and because of their great customer care. We had bought the cake for our wedding and when we arrived to come pick it up, the man who was helping us to carry it dropped it! (one of the not-so-great moments of getting ready for our impending wedding) But the manager was so considerate and she looked us in the eye and vowed to make us a brand new cake free of charge and she would throw in an extra "surprise". She really did look like she felt bad about the cake dropping incident so we said "ok" plus we just really need a cake ASAP. She brought us the cake in less than 6 hours, she told us she had fired the man who dropped our cake, gave us a free batch of cupcakes (they don't make those for their business, they only make cakes, she had made them special) and she refunded us $5.We used their services for our cake. This was a company recommended to us by some local friends and family who had also used their services. The business was very close by to where we live, so we found that to be an enticing option. They were good but I wouldn't say they were the best cake I had ever had. I enjoyed eating their cake at my wedding, but I wished it had tasted a bit better. I liked their cake because of the cost (it was within our budget and not too expensive) and because of their great customer care. We had bought the cake for our wedding and when we arrived to come pick it up, the man who was helping us to carry it dropped it! (one of the not-so-great moments of getting ready for our impending wedding) But the manager was so considerate and she looked us in the eye and vowed to make us a brand new cake free of charge and she would throw in an extra "surprise". She really did look like she felt bad about the cake dropping incident so we said "ok" plus we just really need a cake ASAP. She brought us the cake in less than 6 hours, she told us she had fired the man who dropped our cake, gave us a free batch of cupcakes (they don't make those for their business, they only make cakes, she had made them special) and she refunded us $5. -
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Leah Sent on 12/21/20104 out of 5 rating4.0
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Quality of service 4.0 out of 5 rating4.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 4.0 out of 5 rating4.0
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Value 4.0 out of 5 rating4.0
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Flexibility 4.5 out of 5 rating4.5
I've used River City Cakes twice! I had an all women's wedding in October and an official wedding with family from around the country on December 4th. The cake that I bought from RCC's in October was very disappointing. I sent photos of what I wanted the cake to look like and while it was sort of similar, it didn't look all that well done and there were chocolate crumbs on the top of the cake and around in white butter cream frosting. The neopolitan cake had NO raspberry filling so I don't feel that I got the most for my money there. I had already signed the contract for a wedding cake in December but after receiving RSVPs knew that I didn't need 90 servings and settled on just a cake shaped like a car for hubby. I was sooo nervous about it because of the quality of my first cake but went along with it anyway because I'd already given a deposit. When I walked into my wedding site and saw the cake, I let out one huge sigh of relief!! The cake was gorgeous and looked so much like my hubby's favourite car! It was such a nice surprise and it tasted delicious as well (though the blue colouring for the fondant does dye your fingers, teeth, lips and everything else basically). They definitely made up for the first cake and I would love to use them again... baby shower?? Give me a few years!! ahahI've used River City Cakes twice! I had an all women's wedding in October and an official wedding with family from around the country on December 4th. The cake that I bought from RCC's in October was very disappointing. I sent photos of what I wanted the cake to look like and while it was sort of similar, it didn't look all that well done and there were chocolate crumbs on the top of the cake and around in white butter cream frosting. The neopolitan cake had NO raspberry filling so I don't feel that I got the most for my money there. I had already signed the contract for a wedding cake in December but after receiving RSVPs knew that I didn't need 90 servings and settled on just a cake shaped like a car for hubby. I was sooo nervous about it because of the quality of my first cake but went along with it anyway because I'd already given a deposit. When I walked into my wedding site and saw the cake, I let out one huge sigh of relief!! The cake was gorgeous and looked so much like my hubby's favourite car! It was such a nice surprise and it tasted delicious as well (though the blue colouring for the fondant does dye your fingers, teeth, lips and everything else basically). They definitely made up for the first cake and I would love to use them again... baby shower?? Give me a few years!! ahah -
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Natasha Sent on 09/14/20103.9 out of 5 rating3.9
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Quality of service 3.0 out of 5 rating3.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 3.5 out of 5 rating3.5
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Value 5.0 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
River City Cake Co did a great job on our cake and it tasted fabulous!! Thank you for making such a beautiful cake!River City Cake Co did a great job on our cake and it tasted fabulous!! Thank you for making such a beautiful cake! -
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![courtney&jonealellison@yahoo.com]()
Joneal Sent on 01/06/20111.4 out of 5 rating1.4-
Quality of service 0.5 out of 5 rating0.5
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Average response time 2.5 out of 5 rating2.5
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Professionalism 2.0 out of 5 rating2.0
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Value 1.0 out of 5 rating1.0
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Flexibility 1.0 out of 5 rating1.0
We hired River City Cakes to make our wedding cake. Our wedding cake was nothing like we envisioned it and did not match the color of the picture that we gave them at all. My husband and I were really disappointed to see the cake on our big day. We paid almost $1,000 for our wedding cake and when I contacted the owner she was not very supportive or accomodating. I would not recommend this company. Not because of our cake but because of their service, especially because we paid so much money for our cake and they did nothing to try to make the situation better.We hired River City Cakes to make our wedding cake. Our wedding cake was nothing like we envisioned it and did not match the color of the picture that we gave them at all. My husband and I were really disappointed to see the cake on our big day. We paid almost $1,000 for our wedding cake and when I contacted the owner she was not very supportive or accomodating. I would not recommend this company. Not because of our cake but because of their service, especially because we paid so much money for our cake and they did nothing to try to make the situation better. -
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Tina Sent on 09/21/20111 out of 5 rating1.0
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Quality of service 0.0 out of 5 rating0.0
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Average response time 3.0 out of 5 rating3.0
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Professionalism 1.0 out of 5 rating1.0
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Value 0.5 out of 5 rating0.5
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Flexibility 0.5 out of 5 rating0.5
From the time my then fiancé and I had our consultation at River City to a few days before our wedding,
we were treated with respect. Most of the staff members there were nice and courteous. However, it only
took one staff member with an attitude to ruin the experience.
Before our wedding, we told them that we wanted ribbons wrapped around each tier and something to
support the ornament which we would put on top as a cake topper. I even showed the consultant sample pictures
of the cake on my laptop and the actual ornament. She told us that they would be able to fulfill our
requests. We just need to drop off the ribbon and leave the ornament on the cake table on the wedding
day for someone to put it on top of the cake. We were delighted with their accommodations.
On the Wednesday before our wedding, I dropped off the ribbon. An older lady pulled my paperwork out
and wrote my name on the spool. She was very nice. I showed her the actual ornament again to confirm
that it was ok to be placed on the top of the cake. She asked a man to talk to me, who reassured me that
they would place a dowel on the top for the ornament. My mistake was assuming that they had written all
this down on the paperwork.
Come Saturday, the cake was at the venue, but there was no ribbon or dowel. With some back-up plan,
we were still able to decorate the cake.
The next Friday, I returned to the bakery and asked for my ribbon back and to speak to the manager.
The manager was not there and the worker could not find my ribbon. I told her that I would call back.
When I called yesterday, I received poor customer service. The woman told me they usually are good
about putting ribbons on cakes and she didn’t know what happened to mine. She continued on, saying
that it wasn’t in their notes to put the dowel on the top. She repeatedly told me in a very rude tone that
they didn’t do anything wrong. I understand that they perhaps didn’t do anything wrong by following the
instructions on the day of our wedding, but somewhere in the process, someone forget to write the notes
down about our requests, when we were reassured twice that our requests would be met.
I would've been perfectly fine if they apologized and told me that they accidentally used the ribbon
for something else or the ribbon wouldn't stay on, but they couldn't even find the ribbon. A genuine
sorry would've been ok too, but instead it was emphasized that they didn't do anything wrong. I am
disappointed, because customer service is just as important as the end-product, of which they showed
little.
It was my mistake for not asking for a copy of their notes. I've learned my lesson. If you are going to order
from River City, please make sure to ask for a copy of their notes and go through every single detail.From the time my then fiancé and I had our consultation at River City to a few days before our wedding,
we were treated with respect. Most of the staff members there were nice and courteous. However, it only
took one staff member with an attitude to ruin the experience.
Before our wedding, we told them that we wanted ribbons wrapped around each tier and something to
support the ornament which we would put on top as a cake topper. I even showed the consultant sample pictures
of the cake on my laptop and the actual ornament. She told us that they would be able to fulfill our
requests. We just need to drop off the ribbon and leave the ornament on the cake table on the wedding
day for someone to put it on top of the cake. We were delighted with their accommodations.
On the Wednesday before our wedding, I dropped off the ribbon. An older lady pulled my paperwork out
and wrote my name on the spool. She was very nice. I showed her the actual ornament again to confirm
that it was ok to be placed on the top of the cake. She asked a man to talk to me, who reassured me that
they would place a dowel on the top for the ornament. My mistake was assuming that they had written all
this down on the paperwork.
Come Saturday, the cake was at the venue, but there was no ribbon or dowel. With some back-up plan,
we were still able to decorate the cake.
The next Friday, I returned to the bakery and asked for my ribbon back and to speak to the manager.
The manager was not there and the worker could not find my ribbon. I told her that I would call back.
When I called yesterday, I received poor customer service. The woman told me they usually are good
about putting ribbons on cakes and she didn’t know what happened to mine. She continued on, saying
that it wasn’t in their notes to put the dowel on the top. She repeatedly told me in a very rude tone that
they didn’t do anything wrong. I understand that they perhaps didn’t do anything wrong by following the
instructions on the day of our wedding, but somewhere in the process, someone forget to write the notes
down about our requests, when we were reassured twice that our requests would be met.
I would've been perfectly fine if they apologized and told me that they accidentally used the ribbon
for something else or the ribbon wouldn't stay on, but they couldn't even find the ribbon. A genuine
sorry would've been ok too, but instead it was emphasized that they didn't do anything wrong. I am
disappointed, because customer service is just as important as the end-product, of which they showed
little.
It was my mistake for not asking for a copy of their notes. I've learned my lesson. If you are going to order
from River City, please make sure to ask for a copy of their notes and go through every single detail. -
Quality of service
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Sarah Sent on 06/20/20110.4 out of 5 rating0.4
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Quality of service 0.5 out of 5 rating0.5
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Average response time 0.5 out of 5 rating0.5
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Professionalism 0.0 out of 5 rating0.0
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Value 0.5 out of 5 rating0.5
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Flexibility 0.5 out of 5 rating0.5
I was a bridesmaid in a wedding recently that ordered cupcakes and cakepops from River City Cake. The bride was very impressed with the friendly and easy to deal with manner of the employees at the store (which was so important because she was planning the wedding from a long distance). Pictures were sent to the company to clarify what types of cakepops needed to be made (stick up or down, which makes all the difference in displaying the pops), what colors, the patterning on the small cake that the couple would keep to eat at their one year anniversary, etc. She also bought special cupcake liners that she wanted to be used for the cupcakes. When the order arrived, they were simply left on the table at the venue. Here are all the issues with the end product: 1) the cupcake liners were not used to bake the cupcakes, but were simply set "around" the cupcake which looked really awful 2)the cupcakes were lopsided. I am pretty sure that I could have done a better job icing these cupcakes...with my eyes closed 3)The cupcake pops were FALLING APART 4) The cupcake pops were not made in the way directed (stick up with a flat bottom which completely messed up the display we had planned) 5) The couple's cake was not patterned in the way that was instructed. The bride wanted damask and she got polka dots. After the bride took a look at the cake, cupcakes, and cakepops she was very upset. She called the company and they refused to help make up their mistakes to her. They wouldn’t bring more cupcakes to replace the cakepops that were falling apart, they would not give her any money back, and they kept saying sorry but there was nothing they could do. Without the cupcake pops, there was not enough cake for all those attending the wedding, so the bridesmaids and groomsmen did not eat cake. I would not recommend this company. They do not deliver the product promised and when they confronted about it, they are unprofessional.I was a bridesmaid in a wedding recently that ordered cupcakes and cakepops from River City Cake. The bride was very impressed with the friendly and easy to deal with manner of the employees at the store (which was so important because she was planning the wedding from a long distance). Pictures were sent to the company to clarify what types of cakepops needed to be made (stick up or down, which makes all the difference in displaying the pops), what colors, the patterning on the small cake that the couple would keep to eat at their one year anniversary, etc. She also bought special cupcake liners that she wanted to be used for the cupcakes. When the order arrived, they were simply left on the table at the venue. Here are all the issues with the end product: 1) the cupcake liners were not used to bake the cupcakes, but were simply set "around" the cupcake which looked really awful 2)the cupcakes were lopsided. I am pretty sure that I could have done a better job icing these cupcakes...with my eyes closed 3)The cupcake pops were FALLING APART 4) The cupcake pops were not made in the way directed (stick up with a flat bottom which completely messed up the display we had planned) 5) The couple's cake was not patterned in the way that was instructed. The bride wanted damask and she got polka dots. After the bride took a look at the cake, cupcakes, and cakepops she was very upset. She called the company and they refused to help make up their mistakes to her. They wouldn’t bring more cupcakes to replace the cakepops that were falling apart, they would not give her any money back, and they kept saying sorry but there was nothing they could do. Without the cupcake pops, there was not enough cake for all those attending the wedding, so the bridesmaids and groomsmen did not eat cake. I would not recommend this company. They do not deliver the product promised and when they confronted about it, they are unprofessional. -
Quality of service
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![Stephanie]()
Stephanie Sent on 06/22/20110.1 out of 5 rating0.1-
Quality of service 0.0 out of 5 rating0.0
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Average response time 0.5 out of 5 rating0.5
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Professionalism 0.0 out of 5 rating0.0
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Value 0.0 out of 5 rating0.0
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Flexibility 0.0 out of 5 rating0.0
FYI: I planned my wedding from Indianapolis, INDIANA. (I took a job out here 1 1/2 years ago.)
PLEASE ASK ME FOR PICTURES OF THE CUPCAKES AND CAKE-POPS!!!!
I want to start of by saying not only did the reviews for River City Cakes swayed me to contract with them for my wedding, but my in-laws have used River City Cakes for 2 major family events AND my mother-in-law is the Controller for large CPA Firm and she's used River City Cakes for multiple events for her firm.
River City Cakes practically ruined my wedding day. We had a small intimate wedding of 80. I ordered 4 dozen cupcake and 3 dozen cake pops. They were incredibly accommodating at first. They were not prompt at answer their business phone but they would return calls after 24 hours but less than 48. I emailed "CARRIE" tons of pictures of what I liked; all I wanted was red velvet w/cream cheese frosting and the rest, a combo of chocolate cake and vanilla cake, done HOWEVER they wanted. I knew I couldn't be picky because I was 2,100 MILES away.
We went in for our taste test the week of our wedding on a Tuesday (wedding was on Saturday June 11, 2011). We waited for about 10 minutes because the cake pop was still "setting". It looked terrible but it tasted DELICIOUS. The girl proceeded to explain to me that they had some kind of emergency or something came up and was SINCERELY apologetic; we felt comfortable and confident when we left that everything was going to be fine.
This is what went wrong:
1. They asked for a contact person at the venue so they knew who to drop it off to on the day of our wedding. THEY DROPPED IT OFF ON A CORNER TABLE AND LEFT WITHOUT LETTING ANY ONE KNOW.
2. By the time I came up to the clubhouse to see the reception site before I got dressed for my ceremony the cup cakes and cake-pops were SWEATY. The cupcake frosting was MELTING off of the cupcake.
3. The cake-pops were FALLING off of the stick. I wanted UPSIDE down cake-pops/stick side up and they did the the OPPOSITE of what I wanted.
4. The cupcakes were not baked in the wrappers I gave them; the were baked in translucent white wrapper and then just tossed into MY wrapper. I bought ivory wrappers with deep purple damask pattern on it that were NOT used.
5. When I called back, "CARRIE" said, "Sorry there's nothing I can do." And that was it. NO REFUND, NO NOTHING!!!!!!!!!!!!!!!!!!!!!!! She did not sound apologetic. When I asked why they didn't tell anyone they were dropping it off, she said, "I don't know." When I asked her if she had any suggestions as to what I should do "CARRIE" said, "I don't know." She honestly sounded non-nonchalant, cold, and she just wanted to get out of the cake shop; this is right before they closed; she sounded like she wanted to start her weekend and didn't care what was happening.
The frosting on the cupcakes looked like they frosted them in the box instead of on a stand to make sure the frosting was even; all the cupcake frosting was terrible; it was lopsided, not any 2 cupcakes were remotely similar in size, shape, or height.
The cake-pops were what put me over the top!!! All I wanted was an orange ball of cake with dark purple polka dots... ALL the cake-pops were almost practically the size of a golf ball, not all, but most. Not any 2 cake-pops were the same in diameter; they were ALL different from one another, and they were ALL lopsided and 3/4 of the cake-pops had FALLEN OFF OF THE STICK by the time it was setup on the terrace...
I also ordered a 4" round topper for our cake display; this is the cake that we were going to freeze and then eat again for our one year anniversary. Well... It turned out beautiful... BUT NOT WHAT I ORDERED. I told the young girl that was helping us the day of our taste test that I want very simple damask patterns on the cake AND I pointed out a sample cake they had in their shop that I liked as an example... It was not at all what I wanted although they did do a good job of color match with the 2 color swatches that I provided them, but again, NOT what I ordered.
I really tried hard explaining to "CARRIE" what was going on; she was uninterested and she literally said, "Sorry, there's nothing left to say," about 3-4 times before I hung up.
It is such a SHAME! They have COUNTLESS rave reviews and they were a personal recommendation from my OWN family... What went wrong? The "owner" was suppose to call me back on Tuesday, June 15, 2011 but I have not heard anything from them. They offered NO solution when I was desperate, they offered NO refund, and there was NO phone call from the owner like I was promised.
We did not even have a cake cutting because the cupcakes and the cake-pops were so terrible looking on our desert table. I can honestly the cake was the only thing that went wrong at our wedding; Rebecca Kirtlan, Special Events Director, Morton Golf did a fantastic job at ensuring NOTHING went wrong but she could not control how the cupcakes and cake-pops turned out.
I am sorry I had such a terrible experience with River City Cake Company.FYI: I planned my wedding from Indianapolis, INDIANA. (I took a job out here 1 1/2 years ago.)
PLEASE ASK ME FOR PICTURES OF THE CUPCAKES AND CAKE-POPS!!!!
I want to start of by saying not only did the reviews for River City Cakes swayed me to contract with them for my wedding, but my in-laws have used River City Cakes for 2 major family events AND my mother-in-law is the Controller for large CPA Firm and she's used River City Cakes for multiple events for her firm.
River City Cakes practically ruined my wedding day. We had a small intimate wedding of 80. I ordered 4 dozen cupcake and 3 dozen cake pops. They were incredibly accommodating at first. They were not prompt at answer their business phone but they would return calls after 24 hours but less than 48. I emailed "CARRIE" tons of pictures of what I liked; all I wanted was red velvet w/cream cheese frosting and the rest, a combo of chocolate cake and vanilla cake, done HOWEVER they wanted. I knew I couldn't be picky because I was 2,100 MILES away.
We went in for our taste test the week of our wedding on a Tuesday (wedding was on Saturday June 11, 2011). We waited for about 10 minutes because the cake pop was still "setting". It looked terrible but it tasted DELICIOUS. The girl proceeded to explain to me that they had some kind of emergency or something came up and was SINCERELY apologetic; we felt comfortable and confident when we left that everything was going to be fine.
This is what went wrong:
1. They asked for a contact person at the venue so they knew who to drop it off to on the day of our wedding. THEY DROPPED IT OFF ON A CORNER TABLE AND LEFT WITHOUT LETTING ANY ONE KNOW.
2. By the time I came up to the clubhouse to see the reception site before I got dressed for my ceremony the cup cakes and cake-pops were SWEATY. The cupcake frosting was MELTING off of the cupcake.
3. The cake-pops were FALLING off of the stick. I wanted UPSIDE down cake-pops/stick side up and they did the the OPPOSITE of what I wanted.
4. The cupcakes were not baked in the wrappers I gave them; the were baked in translucent white wrapper and then just tossed into MY wrapper. I bought ivory wrappers with deep purple damask pattern on it that were NOT used.
5. When I called back, "CARRIE" said, "Sorry there's nothing I can do." And that was it. NO REFUND, NO NOTHING!!!!!!!!!!!!!!!!!!!!!!! She did not sound apologetic. When I asked why they didn't tell anyone they were dropping it off, she said, "I don't know." When I asked her if she had any suggestions as to what I should do "CARRIE" said, "I don't know." She honestly sounded non-nonchalant, cold, and she just wanted to get out of the cake shop; this is right before they closed; she sounded like she wanted to start her weekend and didn't care what was happening.
The frosting on the cupcakes looked like they frosted them in the box instead of on a stand to make sure the frosting was even; all the cupcake frosting was terrible; it was lopsided, not any 2 cupcakes were remotely similar in size, shape, or height.
The cake-pops were what put me over the top!!! All I wanted was an orange ball of cake with dark purple polka dots... ALL the cake-pops were almost practically the size of a golf ball, not all, but most. Not any 2 cake-pops were the same in diameter; they were ALL different from one another, and they were ALL lopsided and 3/4 of the cake-pops had FALLEN OFF OF THE STICK by the time it was setup on the terrace...
I also ordered a 4" round topper for our cake display; this is the cake that we were going to freeze and then eat again for our one year anniversary. Well... It turned out beautiful... BUT NOT WHAT I ORDERED. I told the young girl that was helping us the day of our taste test that I want very simple damask patterns on the cake AND I pointed out a sample cake they had in their shop that I liked as an example... It was not at all what I wanted although they did do a good job of color match with the 2 color swatches that I provided them, but again, NOT what I ordered.
I really tried hard explaining to "CARRIE" what was going on; she was uninterested and she literally said, "Sorry, there's nothing left to say," about 3-4 times before I hung up.
It is such a SHAME! They have COUNTLESS rave reviews and they were a personal recommendation from my OWN family... What went wrong? The "owner" was suppose to call me back on Tuesday, June 15, 2011 but I have not heard anything from them. They offered NO solution when I was desperate, they offered NO refund, and there was NO phone call from the owner like I was promised.
We did not even have a cake cutting because the cupcakes and the cake-pops were so terrible looking on our desert table. I can honestly the cake was the only thing that went wrong at our wedding; Rebecca Kirtlan, Special Events Director, Morton Golf did a fantastic job at ensuring NOTHING went wrong but she could not control how the cupcakes and cake-pops turned out.
I am sorry I had such a terrible experience with River City Cake Company. -
Quality of service
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Wade Sent on 10/18/2011
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Quality of service 0.0 out of 5 rating0.0
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Average response time 0.0 out of 5 rating0.0
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Professionalism 0.0 out of 5 rating0.0
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Value 0.0 out of 5 rating0.0
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Flexibility 0.0 out of 5 rating0.0
http://sacramento.cbslocal.com/video?autoStart=true&topVideoCatNo=default&clipId=6360236
these people dropped the ball on someones wedding day and wont fess up to their mistakes do not usehttp://sacramento.cbslocal.com/video?autoStart=true&topVideoCatNo=default&clipId=6360236
these people dropped the ball on someones wedding day and wont fess up to their mistakes do not use -
Quality of service
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![Jennifer]()
Jennifer Sent on 10/18/2011-
Quality of service 0.0 out of 5 rating0.0
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Average response time 0.0 out of 5 rating0.0
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Professionalism 0.0 out of 5 rating0.0
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Value 0.0 out of 5 rating0.0
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Flexibility 0.0 out of 5 rating0.0
I ordered a cake from here for my 200 guest wedding. When I got to the wedding location I immediatly asked to see my cake. "It's not here yet" were the words from my mother. I had my wedding planner call in regards to where the cake was... Just an answering machine! When we realized the cake wasn't coming the Father of the Bride went out and purchased birthday sheet cakes from a local super market.
2 days later I finally heard from the bakery (they are closed from Saturday - Tuesday) All they could tell me was that the cake was delivered.
So, with that I decided to do some of my own investigating! I found out that the cake was left at another event going on at the same wedding location!The people told thm it wasn't their cake but RCC just left it there! They had my contact information and there is an administration office they should have gone too! The delivery driver was careless and didn't go the mile nor the extra mile that should be taken when you are dealing with weddings.
Now they won't refund the money I paid for the cake and are putting all of the blame on us. All of our other vendors had the same address as RCC and no one else had any issues!
Bad Business Plain & Simple! There are plenty of other bakeries out there, explore your options brides!
I ordered a cake from here for my 200 guest wedding. When I got to the wedding location I immediatly asked to see my cake. "It's not here yet" were the words from my mother. I had my wedding planner call in regards to where the cake was... Just an answering machine! When we realized the cake wasn't coming the Father of the Bride went out and purchased birthday sheet cakes from a local super market.
2 days later I finally heard from the bakery (they are closed from Saturday - Tuesday) All they could tell me was that the cake was delivered.
So, with that I decided to do some of my own investigating! I found out that the cake was left at another event going on at the same wedding location!The people told thm it wasn't their cake but RCC just left it there! They had my contact information and there is an administration office they should have gone too! The delivery driver was careless and didn't go the mile nor the extra mile that should be taken when you are dealing with weddings.
Now they won't refund the money I paid for the cake and are putting all of the blame on us. All of our other vendors had the same address as RCC and no one else had any issues!
Bad Business Plain & Simple! There are plenty of other bakeries out there, explore your options brides!
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Quality of service
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