I bought my wedding dress at Pronuptia as well as my bridesmaids' dresses....each dress was beautiful, arrived in a timely manner (plenty of time to alter beforehand but later than estimated), and I was easily able to set up appointments for alterations. I had a wonderful experience with Nancy picking out my wedding gown. The only incident that happened to lower my rating on professionalism is that when my bridesmaid called the shop to check on the status of the the dresses, the woman who answered the phone was very rude to her. Otherwise, the experiences I had with Pronuptia was great and I would recommend it to others looking for their gowns. Beautiful selections, good prices.

I absolutely LOVED my dress. Pronuptia was extremely helpful when picking our my dress as I had no idea what I was looking for. The alterations department was also wonderful and did an amazing job.

Good service for fittings

They have beautiful dresses and they are amazing to work with!

I went to several dress shopes and this was by far the best. I found one dress that I liked from all the other stores and was surprised to find so many that I like here. They were willing to open early for me one day as I was pressed for time (and stay open during the snow).

Pronuptia was awesome for my bridal gown and the girls bridesmaid dresses. I have been going to them for years for prom and pageant gowns and it was only natural to use them for my wedding gown.

When I first started looking for gowns I was pretty disheartened because I am not a size 6 but the consultant at Pronuptia just kept pulling whatever she could and encouraged me to try them on. She did not pressure me at all, just gave suggestions. When she came with the dress I ended up purchasing I was pretty hesitant but the minute I put it on my friend started crying and we knew it was the one!

We bought the dress 2 sizes smaller than what fit at the time and while the sales woman did advise against it she was not rude or pushy about it and I assured her "I will do it!" Well I did! When I tried on my dress it fit! They had to do a few alterations on the dress including bringing in the sides under my arms and closing the bust line a bit to appease my father. The dress looked Gorgeous and all for under $500. I also purchased my veil and headpiece from them.

Also, the alterations woman was so friendly and professional. They really made my entire experience a great one. They always kept me informed as to status of my dress and my girls dresses. I highly recommend them!

I tried on dresses at Pronuptia 3 times, as well as at several other shops. When I finally found a dress at another shop, Pronuptia was able to order it for me. All of my fittings went smoothly, and the staff were great to work with.

I had a great experience with Pronuptia. It was the first bridal shop I visited. I ended up going to a few others after, but wound up buying my dress from them. They are the only bridal store around that carries Essense of Australia, which is a company that makes beautiful dresses. Everyone there was extremely helpful and welcoming. I live in NY but am originally from MA so they were very accommodating with my schedule. They have a lot of beautiful dresses and are very affordable.

A friend and I went to Pronuptia Bridals to check out bridesmaids dresses. We did not have an appointment, but we did not know we needed one just to browse for style ideas (our mistake). We looked around for 10 minutes before we were rudely greeted by the salesclerk asking if we had an appointment. When we said no, she rolled her eyes and rudely told us that she can't guarantee that we can try anything on, because they are so busy. Please note, there was only one bride in the whole store and the salesclerks were just hanging out behind the counter. No one else was there. I understand that we needed an appointment, but I would have appreciated a friendlier attitude overall. If that were the case, then I may have been inclined to make a future appointment. Thank you, Crystal, for giving me your card to make a future appointment but I won't be going back to your store. Ever. Nor will I recommend your store to my friends, family, or community. What a shame, because the dresses are beautiful (from what we saw in the first 10 minutes). Hope other women have a better experience than I did!

I had a great experience at this bridal shop, especially after having a few not so good experiences at other bridal shops in the area. They had the dresses I wanted, and were very flexible about getting all the girls in a their our times to get measured. The staff was great. I was even able to have my bridal gown ( from another bridal shop) steamed and pressed there. They really made things much easier for me!

The reason I chose Pronuptia Bridal for my bridal gown is because of the excellent and competative price for the gown. However, I was not happy with the services once I received my dress. They were able to squeeze me in on a tight schedule and get my fittings done in time for the wedding, but during my first fitting I was surprised to see the wrinkled mess of a dress that they had me put on. I was concerned that 1) the wrinkles would be more difficult to get out after being in for so long and 2) that the fitting and alterations would be affected due to the way the wrinkled dress fell on me. At my second fitting, again the dress was wrinkled. I came to find that, unlike some other stores I had been to, they only press the dress once before you pick it up. Now, I will say that in the end the dress was just as beautiful as when I had first tried it on, wrinkle-free, but there was some worrying that went on during the interim months. Also, when I called for my fitting, they told me to bring shoes, and rather than try to sell me shoes that they had (they made it seem as though they didn't carry shoes because when I told them I didn't have any they told me "You'd better get some before your fitting"), I had to run around all day the day before looking for shoes.

I got my dream dress here - it came in wrong at first but they fixed it immediately. They weren't willing to negotiate price but their customer service is top notch which is worth it!

I loved my dress!! the staff was helpful! Thank you!

A friend warned me about this store but I read a lot of great reviews and decided to check it out anyway. I had an appointment but when we showed up we received looks from the 3 sales associates like we walked in off the street and didn't belong. The associate that "helped" us asked my budget and when I told her she responded with "well that certainly limits things." (No other store asked my budget nor did they seem concerned that I might have one.) I tried on a few dresses but I was so unhappy with the attitude we received that I couldn't even appreciate any of the dresses. I did NOT buy my dress here, nor would I suggest this store to others. A message to vendors: just because the bride has a price in mind doesn't mean its set in stone. I paid several hundred dollars more than I wanted for my dress because A) I loved it and B) I loved my sales associate. Treat your customers with respect and you'll be rewarded.

I had my dress fitted here and they did a great job. I lost weight in the week before my wedding and they fit me in to refit the dress two days before my wedding and it was perfect. They are definately concerned with customer service and did all they could to be sure I was happy with the way my dress fit.

I just bought the dress of my dreams there for the price of my dreams! I love this dress and the store was not pushy which is nice I hate feeling like you have to buy everything. I also didn't buy on the first try on, and there was no disappointment from the staff, they were patient and tried to be as accommodating as possible. The place is small but once I gave them my budget they let me go through the dresses to select dress I was comfortable trying it on. I haven't gotten it in yet but so far so good.