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Nelson Coleman Jewelers Reviews

Nelson Coleman Jewelers

Nelson Coleman Jewelers

Towson, MD
4.9 out of 5 rating, 46 Reviews
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4.9 out of 5 rating
4.9 out of 5 rating
46 Reviews
97% recommend it
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  • Nicole
    Nicole C. Sent on 12/15/2019
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    Wow, wow, wow, wow!

    I'm not much a jewelry person, so I was a little nervous when my fiance's family gifted us with some diamonds from his great grandmother's ring. We knew we wanted to incorporate the stones in my wedding ring, but didn't really have a clear vision of what that would look like. Jaci was AMAZING from start to finish. She stayed within our budget with zero judgement or pressure, and custom designed the most amazing ring....which unfortunately was too wide for my tiny finger ;_: I was heartbroken, and nervous with less than a month to our wedding, but Jaci came up with several more designs almost instantly. The turnaround time for the final ring was amazing. My husband also got a ring through Nelson Coleman - when it came in a little different than expected, Jaci quickly contacted the company and had it fixed within a day. Nelson Coleman definitely got two new lifelong customers!
  • Stephanie
    Stephanie W. Sent on 04/18/2020
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    Best jewelry store in town!

    I cannot recommend Nelson Coleman Jewelers enough! The staff that work there are incredible and they have helped us with all of our jewelry needs. From engagement ring to wedding bands to day of wedding gifts. Nelson Coleman will continue to be the place we go to for years to come. Special shout-out to Marie and Cara for helping us every step of the way! You both are lifesavers!!
  • Karen
    Karen Sent on 06/22/2019
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    Fantastic Ring Buying Process

    You cannot match the personalized service and level of care that is found at Nelson Coleman. If you can dream it, they can make it!
  • Janet
    Janet Sent on 06/11/2019
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    Highly recommend!`

    Nelson Coleman has been amazing to work with - I bring my ring in every 6 months due to my insurance plan for it to be checked, tightened, and cleaned. They are thoughtful, quick, and easy to work with! My rings are gorgeous and so is my husbands!
  • Jenna
    Jenna Sent on 06/27/2019
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    Wonderful jeweler!

    My husband got my engagement ring custom made from Nelson Coleman. We decided to buy wedding rings from them as well as we were happy with how the ring turned out. It was nice being able to support a family run business. We have worked with Susie every time we go and she is always wonderful. He also had diamond earrings made for me as a wedding gift. We will definitely continue to go there even though we have since moved out of state.
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    Hue Sent on 08/09/2017
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    Lauren helped my fiance and I create the perfect engagement ring. She was so responsive with her emails and told me everything that was going on during the process! I love my ring!
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    Cayla Sent on 10/31/2018
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    The best jeweler

    I love Nelson Coleman! Jaci was the one who helped my husband pick out the engagement ring and she helped us with our wedding bands. Everytime I walk in there everyone is so happy and helpful and really makes you feel comfortable. The staff is so much more welcoming than any other jeweler I've been in before especially the big name ones
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    Suzanne Sent on 09/08/2017
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    My experience getting an engagement for my fiancé at Nelson Coleman was nothing short of fantastic. I wanted to use a small, non-chain jeweler to create a special ring for the big day. Nelson Coleman had excellent reviews, so I stopped in to give them a chance, it is a decision I have not regretted. From my first meeting the staff was nothing but professional. I had a few diamonds from family rings that I wanted to use in constructing a custom engagement ring. I was never made to feel bad for wanting to use family stones, in fact quite the opposite. Working with Nelson Coleman and their designers, I created a truly stunning, unique, meaningful ring for my fiancé. I saw computerized mock ups of the ring, and was able to make changes as we went along. The jeweler I worked with was extremely responsive, and I never felt pressured to spend outside my allotted budget. The quality of the ring is I received was incredible, such a beautiful piece of jewelry to give my bride to be. As a bonus, the jeweler gives you a store credit equal for the cost of the insurance package, which I thought was really neat, and we used towards our wedding bands. These folks are awesome, I cannot recommend them enough, and will continue to work with them in the future.
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    Kelly Sent on 05/08/2017
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    I found Nelson Coleman through a friend. I am beyond excited with the final product and I look forward to wearing my ring and enjoying it for the rest of my life. Susie was so patient and diligent when it came to the challenge of finding me exactly what I was looking for within my budget. Great job and thank you!
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    Cara Sent on 10/31/2016
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    We worked with Lauren at Nelson Coleman in selecting our wedding bands, and we had such a good experience with her. She took our budget and our tastes into account with no judgment, and we loved the final result, which pairs perfectly with my engagement ring (NOT purchased from Nelson Coleman - they've also been wonderful about cleaning and inspecting it for me!). We look forward to many other purchases from Nelson Coleman over the years!
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    Courtney Sent on 01/05/2016
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    My boyfriend (now fiancé) and I walked into Nelson Coleman without an appointment one Saturday to take a look at engagement rings and get an idea of what my style was. Michelle helped us right away and our service was exquisite. First, we talked about what I was looking for in a ring, then I was sent "away" (I just went straight to the fresh cookies!) while they talked budget. When I was brought back, she brought us some stones they had in stock and showed me some in each cut that I thought I was interested in. Once I picked a stone, the fun started! I tried on more settings than I can count, and then narrowed it down to just a few. I was then sent away again so my boyfriend could pick the setting he'd like to give me, he did his business with Michelle, and we were out! Well, that was a few months ago and he just proposed on NYE...they could not have put together a more beautiful ring for me! I'm obsessed and would recommend ANYONE to go to Nelson Coleman for their jewelry needs. I can't wait to go back for our wedding bands!
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    Elisabeth Sent on 09/12/2016
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    We worked with Michelle throughout the entire process. Last September, we went in just to "look" at engagement rings. She helped guide and educate us on the process of picking out diamonds, what to look for, etc... She was professional, easy to work with, and super knowledgeable in her work. Three months later, we got engaged! We just recently got married in August but Michelle has helped us from the beginning. I'm glad we worked with her from Day 1, she got to know us and really helped us find an engagement ring and wedding bands that fit our budget. You really get that one on one type customer service when you walk into Nelson Coleman and that's what I love most about this place! Highly recommended!
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    Faith Sent on 07/26/2016
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    My husband purchased my engagement ring at Nelson Coleman, and I am so glad he did, as I think it was the beginning of a lifelong relationship with a wonderful local business. My ring needed to be resized twice (not their fault - it’s an unusual setting and it turns out I have the hands of a child) and they were so helpful in communicating with the designer to get what we needed. We worked with Jacqui who is extremely professional, knowledgable, and helpful - and just very sweet and kind! Any time we stopped in, we were always given a very warm welcome, and she would insist on giving my ring a polish so it could always look its best. We also decided to get custom wedding bands made, and she spent a long time with us ensuring that all the measurements and details would be perfect. This place is lovely and I would recommend it to any couple - or any person planning to propose.
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    Jade Sent on 04/30/2014
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    Omg loved Suzie at Nelson's Coleman! Very patient and knowledgeable. She is so sweet and helped me and my fiance a lot. Finding my style was very overwhelming lol. Suzie was quick to respond to emails and calls.

  • User1610397 Sent on 05/07/2014
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    My fiance bought my engagement ring at Nelson Coleman. After proposing, he raved about the wonderful service he received while shopping for the ring. The man that helped him even took him outside so he could see my ring in the sunlight! My ring ended up being too big, so the day after we were engaged we stopped in Nelson Coleman to see if we could get it resized. It was toward the end of the day on a Saturday, but the woman was SO helpful! She helped me find the correct size and used her knowledge to reccomend going with the smaller size. Despite being an hour before closing they were able to get it resized the same day! Now my ring fits perfectly!
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    Rebecca Sent on 10/20/2014
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    Nelson Coleman carried a beautiful variety of engagement rings and wedding bands and at no point was Jaci, the sales associate who helped my husband pick out my engagement ring, pushy. She was incredibly patient and helpful and just super happy for us the whole time.
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    Nicole Sent on 10/20/2014
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    We purchased the Engagement Ring, Wedding Bands, and Wedding Earings from Nelson Coleman and have been very happy with their customer service. We worked with Susie and she is great! Every time we come in they clean our rings and give us hershey kisses :) During the wedding, my earring broke, so I took it into Nelson Coleman the following week and they are repairing it free of cost. Highly reccomended!
  • User1802501 Sent on 09/09/2014
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    The staff at Nelson Coleman Jewelers are so nice and friendly. I worked directly with Mark, Amanda and Sarah. I could tell they were truly happy for my fiancé and I to get married. My wedding ring set is so beautiful, I can't stop staring at my finger! They were quick to answer all my emails, and they are great with sizing rings and ordering rings in a timely manner. I couldn't thank them enough!
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    Elizabeth Sent on 12/01/2013
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    Nelson Coleman made my engagement ring, wedding band, wedding present and I had them make an old ring of my grandmothers into a bracelet to wear on my wedding day. They did an amazing job with everything and I will cherish all of my pieces forever
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    Lindsay Sent on 08/01/2013
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    Susie at Nelson Coleman is the absolute best! She made the process so easy. She helped my fiance put together an incredibly beautiful engagement ring and helped us pick out the most perfect bands. We recommend her and Nelson Coleman to everyone and will be going back for all of our jewelry purchases in the future!
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    Rebecca Sent on 11/08/2012
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    We shopped for engagement rings at four area stores and Nelson Coleman by far had the best and most beautiful selections. Staff was very polite and helpful each visit. I really enjoyed being able to "reach in" their jewelry cases and casually shop without the pressure!
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    Kelly Sent on 10/18/2012
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    My now-husband and I had actually found the ring of my dreams at another store (one of Nelson Coleman’s competitors), but really did not enjoy the experience at this other store – we felt pressured to buy on the spot, but at the same time there was no follow-up made and no availability of the sales staff to answer our questions once they realized that we probably wouldn’t be purchasing the ring that day. Disheartened, we searched for other stores in Maryland that carried the ring that I had fallen in love with...there was only one other store: Nelson Coleman.

    From our very first appointment with Susie, we could tell things were different at this store. We made it to the store just before closing time, and Susie actually stayed after the store was officially closed to sit and talk with us and let us try on different styles. While everyone we encountered at this store was courteous, helpful, friendly, and knowledgeable, it was Susie’s friendliness, dedication, and attention (she would even answer us via email after hours) that led to us to choose this store for all of our jewelry needs.

    I highly recommend Nelson Coleman, and really cannot say enough good things about everyone who works there. My experience was an overwhelmingly positive one, and they did an amazing job in helping to make our wedding everything we ever dreamed it could be! My husband and I both adore our rings, and we could not be happier with how everything turned out. Thank you again for everything!
  • User923375 Sent on 09/05/2012
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    I worked with Jaci for both engagement ring and my wedding band. The shopping experience i had at Nelson Coleman was far more relaxed and more pleasurable than at some other local stores. So despite finding a band at another store that Nelson Coleman didn't carry, Jaci helped me and my husband to order it, setting it with an old family stone. Because the stone was old and therefore, was not perfectly cut, there were some problems getting it to sit properly in the setting, but Jaci and the team at NC, designed an elegant solution.

    Jaci is also super creative and helped me to design a band that works perfectly with my engagement ring. I would definitely recommend going to Nelson Coleman!
  • User856776 Sent on 07/09/2012
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    Every time we visited to buy rings and have them resized the staff was very helpful and knowledgeable. They did everything they could to accommodate our requests. I will use them for jewelry purchases in the future
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    Julia Sent on 05/31/2012
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    Wonderful selection and a great staff.