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![]() 4.9
out of 5.0
Quality of Service: (5.0/5.0)
Responsiveness: (4.5/5.0)
Professionalism: (5.0/5.0)
Value: (5.0/5.0)
Flexibility: (5.0/5.0)
Services Used:
Ceremony & Reception Venue
We chose the Legal Sea Foods at Burlington Mall in Burlington, MA, which was the closest place to our wedding location. It has a private dining room that holds about 25 people, so our guests would not be rattling around in a huge space. And although it is in a mall, there is an entrance separate from the mall, so we did not have to wander through a mall in our wedding gowns.
We attempted initially to use the "Request More Information" link on the site to inquire about reserving a private dining room. When we received no response, we called the location. We then got a call back from Elaine Hebert, the Sales & Event Manager. She made the reservation, and e-mailed us a contract, which we signed, scanned, and returned by e-mail. We had to supply a credit card number, but it was not actually charged, just used as a guarantee. For the dozen guests we had, the private dining room was able to be set up with one large table, so that we could all chat. Although described as "glass enclosed," the private dining room has curtains that can be drawn to make it a cozy space for a private party. The staff was happy to deal with our special requests, such as using the dinner menu for a late lunch. We selected a fixed price option with several entree choices. The Legal Sea Foods created a personalized menu, with our wedding in the heading on the top, from which our guests could order on the spot instead of having to make selections in advance. When our guests made special requests, such as having the lobster removed from its shell, the staff complied cheerfully and efficiently. We got great service from the staff at our luncheon. Service was efficient but unobtrusive. The staff members were clearly excited about the wedding, and friendly with us. Even when two of the guests (who were old enough to know better!) got involved in a whipped cream fight, they just brought wet towels for clean-up, and appeared amused by the whole thing.
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