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Kingsley's Dimensional Desserts
WE TURN YOUR IDEAS INTO CAKE
Yelm, WA 98597 (map)
Dietary options: Gluten Free, Vegan
Desserts: Cupcakes, Groom's Cake
Health license: Not required by state
Additional services: Consultations, On-site Delivery, On-site Setup...
 
 
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4.6 out of 5.0
4.6
out of 5.0
Quality of Service:
 (4.6/5.0)
Responsiveness:
 (4.5/5.0)
Professionalism:
 (4.5/5.0)
Value:
 (4.6/5.0)
Flexibility:
 (4.6/5.0)
 
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FutureMrs.Watling
Wedding:
10/15/2011
5 Reviews
2.0
out of 5.0
Quality of Service:2.0 out of 5.0(2.0/5.0)
Responsiveness:1.0 out of 5.0(1.0/5.0)
Professionalism:2.0 out of 5.0(2.0/5.0)
Value:3.0 out of 5.0(3.0/5.0)
Flexibility:2.0 out of 5.0(2.0/5.0)
Services Used:
Wedding Cake
 
Wendy is such a talented baker and her cakes are delicious. However i had to give her a lower rating then i wanted to! Our cake tasting went as planned and the cakes were moist and had lots of flavor! However the day of the wedding I received a phone call from Wendy saying she had bad news about my cake! It tipped over! After reading fellow posts i realized that this wasn't a one time thing, and it is such a burden to their company with not having the proper equipment to deliver cakes or a safe driver. Our cake was scheduled to be delivered at 3pm and didn't get delivered till about 7pm which was past the 6pm deadline i told her to have the cake delivered and fixed. We had to postpone the cake cutting and rearrange most of our reception. The cake tasted really good, however the picture of the cake i wanted looked nothing like the cake i received. I wanted a flower design and instead it was a weird triangle shaped design. I assume the cake before they smashed it might have looked like the picture, but due to all the above i believe cake flavor alone should give them a high rating.

Kimberly & Greg
Kingsley's Dimensional Desserts responded with the following comments:
In my defense, delivering cakes has never been a burden to my company, we have delivered over 800 cakes with only 3-4 problems in 3 1/2 years. We had 5 cakes to deliver that day and yours was the only one we had a problem with.

I honestly have no idea what happened to your cake. We had just dropped off the second cake in Buckley and were on our way over to your site. When I pulled up to the stop light, looked in the rear view mirror and everything was fine, the next second the bottom tier just collapsed, and the cake tipped over. I don't know why. (We did not "smash the cake") That is when I called you to let you know there had been a problem with the cake and that I needed to take it back to the shop.

Once I got back to the shop, I had to take everything apart. I had to re-bake two of the tiers, cut, fill, ice, re-fondant and redecorate the entire cake all in 1 1/2 hours. I then redelivered it back to your site which was another 1 1/2 hours away. Unfortunately in that amount of time I cannot redo everything, I was able to do the quilted design you asked for but was unable to redo a fancy flower design on the other 2 tiers of the cake. But if I remember correctly, I let you know 2 weeks before the wedding that I didn't have the exact flower design in the photo you sent and you told me that was fine to just use what I had on hand. I'm sorry you didn't care for the design that was used the second time around but it was just not possible to redo the flower design in such a short amount of time.

The only other thing I take issue with was when I called you to let you know about the cake, I asked you what time you would be doing the cake cutting? You told me 6:30, and we agreed that I would shoot for that time, we ended up getting there and having the cake on the table and set up by 6:35, but in your review you stated we showed up after 7:00, long after the 6:00 deadline. When in reality we were there pretty much on time for what we had agreed on when I spoke to you.

I know it was very stressful for you to have to worry about having a wedding cake there at your reception and I did my best to provide you with the cake you paid for, I am just sorry we were unable to have the origional cake there without a problem. But in the end we did deliver you a beautiful, fresh, great tasting wedding cake to display, cut, and serve to your guest.

It was a pleasure working with you,
Wendy
 
FutureMrs.Watling
Wedding:
10/10/2011
1 Reviews
4.8
out of 5.0
Quality of Service:4.5 out of 5.0(4.5/5.0)
Responsiveness:4.5 out of 5.0(4.5/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
Wendy is a amazingly nice person! The prices are unbeatable! I haven't yet seen my cake(my wedding is October 15th), however the cake tasting was so much fun. The cakes are delicious and so many flavors to chose from, it made it difficult for us to pick our favorite because we loved them all! When our start time for the ceremony changed she had no problem at all, she just said she understands and no problem! Wendy always responses to my emails very fast, and is always a pleasure to talk to. She made me a very happy bride and im so excited to see my cake!

Kimberly & Greg
 
Kailey
Wedding:
Recently Married
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
Kingsley Dimensional Desserts made our three-tier wedding cake, groom’s cake and a gluten-free cake. I had some many people ask me where my cake was from. Not only were the cakes beautiful, but they actually tasted great. I was very impressed with Kingsley Dimensional Desserts; they allowed me to do two cake tastings because my husband was not able to go to the first cake tasting. They made a replica Starbucks Cup for my husband’s groom cake. She even personalized it by writing his name on the back of the cup. All of my guests were taking pictures of the cake because they couldn’t believe that someone could make such a beautiful cake and not to mention it tasted like a peanut butter cup. We decided to eat the top of our cake because we plan on ordering a replica of the groom’s cake for our one year anniversary.
Kingsley Dimensional Desserts are very easy to contact. My emails were answered within the same day, if not the same hour I wrote it email. You can either pay online with a credit card or you can send in a check. The prices are about half the prices of anywhere in town and you have the option for fun flavors like: cookies and cream, peanut butter cup, chocolate chip cookie, and pink champagne (with real champagne!!!!).
If you have an idea for a cake and are worried that no one can make it for you, call or email Wendy at Dimensional Desserts. She will be able to make anything you can dream up.
 
Chrissa
Wedding:
09/03/2011
6 Reviews
4.6
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:3.5 out of 5.0(3.5/5.0)
Professionalism:4.5 out of 5.0(4.5/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
Wendy does amazing work at an extremely low and reasonable price! I am still getting compliments on my cake to this day! It was so moist and flavorful!
 
KiraRosenberg
Wedding:
01/16/2011
1 Reviews
0.0
out of 5.0
Quality of Service:0.0 out of 5.0(0.0/5.0)
Responsiveness:0.0 out of 5.0(0.0/5.0)
Professionalism:0.0 out of 5.0(0.0/5.0)
Value:0.0 out of 5.0(0.0/5.0)
Flexibility:0.0 out of 5.0(0.0/5.0)
Services Used:
Wedding Cake
 
We contacted Wendy at KDD to bake our wedding cake based off of her impressive website and overall good reviews. In the end, I wish we would have paid more attention to the negative reviews.

Our wedding cake did turn out beautiful but it was impossible to cut into. We were unable to cut the bottom tier because the bottom and middle tier were so close in size. We decided to start at the top tier which caused the entire cake to collaspe. We had to force the cake knife into the marshmellow fondant, which we weren't aware that she was using. The marshmellow fondant was like cutting into rubber. It ruined our wedding photos and none of our guests wanted to try the cake after they saw how difficult it was for us to cut into. I decided to contact Wendy after the wedding to compliment the design of the cake but voice our disappointment. We were not expecting anything in return. We just wanted to prevent this from happening to another bride and groom later on down the road. Wendy responded to our e-mail with complete disrespect to our intelligence! She blamed us for not knowing how to cut the cake, claiming that we didn't use the right kind of cake knife and said that we should have asked her for suggestions/tips to cut a fondant cake. According to Wendy, it is only her responsibility to bake the cake and not to give us special instructions. She also said we could have removed the fondant to serve the cake. In my opinion, that is completely ridiculous and the last thing that a bride and groom should be worrying about on their wedding day.

We let Wendy know that we were going to file a complaint with the BBB for her horrid customer service skills. She immediately changed her tone and offered to bake us a complientary top tier for our one year anniversary. We thought everything was fine until a few days later when we received an even nastier e-mail from Wendy. I'm assuimg that the BBB contacted her. Wendy claims that she bent over backwards for us. I don't feel that us expecting her to bake our small 3 tier wedding cake, when she was paid in full prior to pick up, is bending over backwards for us. That is her job and what is always expected of her.

She ended her most recent e-mail stating that "After working with you, I can honestly say it is customer's like you who will make me think twice about helping out last minute brides in the future". We met with Wendy 6 weeks prior to our wedding for a cake tasting. We informed her of our wedding date at this time . In my opinion if that time frame was too short , Wendy should have informed us at that time, not a week after our wedding.

Dealing with Wendy has been an absolute nightmare. My husband and I would not recommend her services to anyone due to her complete lack of respect for her customers.
Kingsley's Dimensional Desserts responded with the following comments:
After the wedding the bride sent photos of herself actually cutting the cake. The first photo showed her laying a knife across the top tier of the cake and shoving down. Trying to shove the knife through the fondant and the fabric ribbon on the cake all at once. Which smashed the top tier of the cake.

The second photo showed where they had dug about 1/4 of the top tier out over the fabric ribbon on the cake. She said she wanted "a nice chunk" of cake. Marshmallow fondant is soft and plyable and when you shove a knife into it, it is just like cutting a marshmallow, it squishes it. You have to actually puncture the surface in order to cut it.

When I replied to her complaint with tips that could have been used, she informed me that she did not feel she needed to ask for tips on how to do something as easy as cut a wedding cake and that even offering them was a insult to her intelligence. Ok?

Unfortunately Kingsley's cannot be held responsible for damage resulting form how you or anyone else in your party cuts your cake.
 
Kristina
Wedding:
1+ year ago
1 Reviews
0.2
out of 5.0
Quality of Service:0.0 out of 5.0(0.0/5.0)
Responsiveness:0.0 out of 5.0(0.0/5.0)
Professionalism:0.0 out of 5.0(0.0/5.0)
Value:1.0 out of 5.0(1.0/5.0)
Flexibility:0.0 out of 5.0(0.0/5.0)
Services Used:
Wedding Cake
 
Upon review of Wendy's portfolio and after tasting her delicious cakes, it was apparent she would have no problem duplicating the simple design we provided for her. Unfortunately, our Wedding Cake dreams turned into a nightmare when the cake she delivered looked like it was constructed by a two year old. A wooden dowel was sticking up 1/2 inch from the top, the square layers were rounded, the entire cake leaned 15 degrees to the right, the fondant was sliding off the cake and puddling at the base, the bottom two layers were buckling under the weight of the upper two layers, and the third and fourth layers had separated by 1/2 inch in the bottom left corner. No apology was made, nor were there any attempts made to repair the cake's appearance. We were forced to cancel the traditional cake cutting as the cake was in no shape to be publicly presented. We were, however, able to serve the cake from the kitchen, and it tasted as delicious as we'd hoped. Three days after our wedding, when no effort had been made by Wendy to contact us, we emailed her photos of the cake and asked for fair compensation. Wendy states the damage to the cake occurred when the driver was forced to slam on his brakes to avoid hitting another car and offered only $100 off the $400 purchase price, stating the damage was due to "an act of God" rather than failure of the driver to maintain a safe distance between himself and the car in front of him. Negotiations continue to be pending, and Wendy has only gotten nastier, accusing me of wishing her husband (the delivery driver) had gotten into an accident "and then there would be no cake". In short, if you don't mind taking a gamble, don't care if your cake makes it to the venue in one piece, and don't mind vendors who have no problem making their problems your own, go for it. If not, do yourselves a favor and book a vendor with more experience and the chops to professionally deal with problems as they occur.
Kingsley's Dimensional Desserts responded with the following comments:
I have tried to resolve this matter with you but you choose to ignore the fact that you signed a contract that includes delivery problems including accidents and since you did decide to go ahead and serve the cake on your wedding day, you are not entitled to a full refund on the purchase price. I have offered you a 50% refund on the cake. I believe this amount is a fair compensation due to the fact that the cake was not displayed at the reception site, because of the damage. Once I found out the amount of damage there was to the cake, I told you I would refund you the difference between what you paid for the cake and the amount you would have paid if you had only ordered sheet cakes. But instead of accepting my offer, you have decided to slam my company in public. Unfortunately the law does not allow you to have your cake and eat it to then not have to pay. Unfortunately nothing is life is free. I am amazed that you were so happy with my work when you came to the cake tasting, and then again when I made your shower cake, and you actually did admit to enjoying the cake on your wedding day, but you do not hesitate to slam my company when there was a unforeseen accident and things don't go as expected.
 
karibear and Ryan
Wedding:
08/01/2010
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
Oh my goodness! If you are wanting something totally different or origianl this is the palce to get your wedding cake! They can do what ever you want,and oh my the taste of the dessert/cake is awesome! You can go to just a regular bakery and get a wedding cake made for about $400 or you can get the same totally customized to what you want/how you want it plus alot better tasting for either under normal bakery prices of about the same.We have been telling everyone about Kingsley's Dimensional Desserts! Never knew they where around untill we had been suggested to check her out through our wedding planner.She not only makes wedding cakes,but desserts/cakes for all different occasion.All we can say is AMAZING
 
HaikuSailor
Wedding:
08/01/2010
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
Our special order wedding cheesecakes from Kingsley's were over the moon, melt in your mouth delicious. Communication was excellent. No problems with changing my mind a few weeks before when I chose to simplify. Very helpful in helping us create that perfect centerpiece for our unique backyard picnic wedding. Delivered perfectly and on time. Arrived looking professional and obviously is proud of their creations, as they should be! A+++ Highly recommend!
 
swollnick
Wedding:
07/24/2010
6 Reviews
4.8
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:4.0 out of 5.0(4.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
I would recommend Wendy of Kingsley's Dimensional Desserts over & over again. She showed up to our cake tasting at Starbucks EARLY with FIFTEEN popular cake flavor samples--that were 1/4 of a cake. She brought a branded paper bag with them that they gave us the samples in and was organized and efficient with the booking process and keeping us on track with details she needed.

We choose a fairly simple cake design--5 tiers, 200 guests, rolled sugar texture, peonies between layers--and it came together flawlessly and also was the best cake we've ever tasted.

Favorite flavors: Pink Champagne, Pineapple, Apple Spice, White Chocolate Raspberry.

Highly recommend!
 
Hailey and Jeron
Wedding:
07/24/2010
5 Reviews
4.4
out of 5.0
Quality of Service:4.5 out of 5.0(4.5/5.0)
Responsiveness:4.5 out of 5.0(4.5/5.0)
Professionalism:4.0 out of 5.0(4.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:4.0 out of 5.0(4.0/5.0)
Services Used:
Wedding Cake
 
Our cake turned out beautiful and delicious. Fantastic cake for the price!
 
S&S
Wedding:
1+ year ago
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
Wendy is great! We met once, checked out her prices and tasted her delicious flavors of cake and we were sold! We had a 5 tier cake with chocolate chip, raspberry cake with white chocolate, raspberry cake with champagne, OMG! We emailed her a picture of how we wanted the cake to look and it turned out so beautiful! Also, we bought boxes so we can pack up any left over cake and take it home, but her cake was so delicious to our guests that we were only able to take the EMPTY cake boxes home! All the cake was gone! Her cost was incredible!
 
ellethecoconut
Wedding:
06/12/2010
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
My husband and I (as well as all our guests) just LOVED Kingsley's Dimensional Desserts.

Our cake was beautiful and tasty.

And to top it off, they didn't rob us. If anything, they gifted us with a beautiful cake with an unbelievable price. I'd recommend them over the overpriced Celebrity Cake Studio.
 
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
Wendy did an amazing job. Our cake was exactly what we envisioned and DELICIOUS TOO!.
 
Alexandra
Wedding:
04/17/2010
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
Yes such a beautiful wedding cake! I loved it and my guests thought the same way too, they complimented the cake over most other stuff. It tasted amazing too, and it was the perfect cake for our wedding.
 
Jenn
Wedding:
04/10/2010
5 Reviews
4.6
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:4.0 out of 5.0(4.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
My wedding cake was exactly what I had envisioned. I had a basic pictured which I provided and Wendy was able to take my deion and accomplish it. We wanted one of our fillings to be a combination of two of what she provided and she accomplished that as well -- which was well received by everyone. We received lots of compliments on the taste and look of the cake.

We were slightly concerned about the slowness of its arrival the day of the wedding, but it made it.

The only negative thing I have to say is that my MOH ordered a cake for my wedding shower and was unhappy with what was delivered. The deion for the wedding shower and what was delivered did not quite coincide; but I can't speak to precisely all of the correspondence that transpired on that matter.
 

Wedding:
03/20/2010
1 Reviews
4.9
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:4.5 out of 5.0(4.5/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
wonderful cake designers!!!
 
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4.6 out of 5.0
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