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Weddings

Hyatt Regency St. Louis at The Arch Reviews

Hyatt Regency St. Louis at The Arch

Hyatt Regency St. Louis at The Arch

Saint Louis, MO
4.5 out of 5 rating, 18 Reviews
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Reviews

4.5 out of 5 rating
18 Reviews
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    4.5 out of 5 rating
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83% Recommended by couples

Awards

18
  • Steven
    Steven T. Sent on 06/19/2019
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    Lovely Hotel in Downtown St. Louis

    We used the Hyatt Regency by the Arch as our hotel block for our wedding. They had very competitive pricing, especially for being in the center of downtown, directly next to the arch! We thought it would be a nice treat for our out-of-town guests to stay in the heart of the city. Everyone loved the location, as it was walkable to almost any of the downtown attractions. The hotel is beautifully decorated and had friendly staff. We booked an executive suite, which the bridal party used for hair and makeup in the morning before the wedding. When we returned after the reception, we had cookies and ice cream and champagne waiting for us in our room! We also used the Brewhouse bar in the lobby for a casual social event the night before the wedding. I would recommend the Hyatt as a great location for a wedding block, or for any other occasion.
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    Erin Sent on 09/10/2018
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    Lisa Sabin and team consistently go above and beyond. The knowledge and professionalism they bring to their events make the Hyatt Regency an easy choice for your event. I have held two events at the Hyatt and attended many more. Each one has met and exceeded my expectations. From their innovative food options to the attention to detail when it comes to food allergies you will not be disappointed!
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    Jaime Sent on 07/02/2016
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    Ruth Chris SteakHouse for the Rehearsal Dinner...The Bomb! Food was fantastic, servers were professional, we did a slideshow and video presentation, and the back room fit 60 guests.

    Keith - Manager...The Bomb! He was so helpful and speedy. He knew just what we needed and when we needed it. Can't wait to go back and be greeted by him for our anniversary!

    Room rate was reasonable for our guests, and the location is perfect.
  • illustration stars

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  • S
    Shauna Sent on 05/17/2015
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    My husband and I booked the Hyatt at the Arch for our reception after literally spending days visiting spaces all around St. Louis and not feeling that any of the other places were "the one". After seeing the terrace on the 18th floor with the view of the Arch and the light up dance floor, we knew it was "the one". I cannot say enough positive things about our experience with the Hyatt during the 1.5 years from the time we booked it to the actual wedding day. On the actual wedding day, they went above and beyond to make our day everything I had dreamed, hoped, cried, and stressed that it would be --- even my vendors commented on how fabulous the staff was. I have to say that Jene Hofer, Courtney Oliver, Kat, David, Keith & "Chef" not only made the dream & vision that I had come to life, but every single one of my guests and my family members commented how it was the best food they had ever had at a wedding, the best service they have ever had at a wedding, and the funnest wedding they have ever been to.

    We certainly had the best venue and the best team ever! Thank you to the Hyatt, Jene, Courtney, Kat, David, Keith & "Chef" for making our day so fabulous!
  • cheryl
    Cheryl Sent on 02/13/2015
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    I apologize in the delay of this review. The entire experience was absolutely wonderful. Thank you so much Rachel McCarty you were AMAZING !!! You brought all of our ideas and dreams a reality. You will understand when I say you brought my pages to life!!! Brianna and Devon's day was just perfect! As the mother of the Bride all I had to do was be pampered by the wonderful staff and truly ENJOY my daughter's wedding! It was breathtaking ...beautiful...and family/friends still comment on such a wonderful day! So THANK YOU...Laura Randick....Sabina Ademoirc....Walid Alladin.....and Jessica Schuette you all helped make this such a wonderful experience!! Keith.....from the moment we arrived you welcomed Brianna and I with open arms.....literally... it was like family!!! You made us feel like we were Royalty! Wouldn't change a thing...Perfect from day one of planning. Our guests absolutely loved the food and commented that everything was Amazing! So thank you all....I definitely brag on you and recommend the Hyatt to everyone!!!
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    Patty Sent on 10/24/2013
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    We have our sons wedding at the Hyatt and they did an excellent job. I would recommend them to anyone who is wanting a reception with class. It was just beautiful!
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    Linda Sent on 07/07/2013
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    Excellent staff & service - attentive to every guest - very professional
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    Christine Sent on 07/23/2013
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    The Hyatt was absolutely AMAZING!!! They went above and beyond to make my wedding absolutely PERFECT!!!! Brooke IS AWESOME!!!! She made my day and all the days leading up to it go SO smoothly!!!! She is SO good at what she does!!! Keith is fantastic TOO!!! He was there for us the entire weekend and catering to our every need!! He made the stay at the Hyatt so great!!! Whitney was a HUGE help as well!!! She is so great at what she does and so helpful!! LOVED THE HYATT!!!!
  • K
    Kristen Sent on 10/12/2012
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    The wedding coordinator and staff at the Hyatt were very responsive and proactive when it started raining on the rooftop to move the dance floor inside. The food was delicious!
  • candi
    Candi Sent on 09/17/2011
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    My wedding day was beautiful!! i could have not wanted anything more the hotel service was amazing! our catering manager was Amanda and shes fabulous she made sure everything was perfect for my big day. She was always availabe when i needed her to be! We was on the 18th floor Gateway Terrace and it was just absoulty beautiful. I highly recommend it if your interested in the hyatt for your special day.
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    Megan Sent on 10/07/2011
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    I was ABSOLUTELY in love with the Hyatt from the moment I found this venue online. I talked with family and everyone kept saying don't get your hopes up, it will either not be as nice as it looks or you won't be able to afford it, etc. Well, I scheduled a meeting with Navonna and discussed everything! I booked the Hyatt for my ceremony and reception and still was not broke! :) I think for the services we were provided, they were cheap! Navonna was the best wedding coordinator EVER. She is such a super nice lady who works with you through anything and everything. She was with me the entire day before, the whole morning of, and the evening of the wedding making sure everything was perfect. When I rained, I had a strawberry daquiri surprise me at my door! haha My wedding was amazing and I can thank the Hyatt for that. I already tell everyone to get married there and I will continue to do so!!
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    Kristel Sent on 06/13/2011
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    We only had our ceremony at the Hyatt on the 18 floor garden terrace. Our event coordinator Amanda was awesome. Throughout the entire process she always returned emails and phone calls in a timely manner. Even though it rained on our wedding day she still remained positive and kept us calm. She made all of our guest feel welcome. So many people were intrigued by the view, that they wanted the book the venue for their own events!!
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    Lisa Sent on 02/07/2011
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    I cannot begin to say enough awesome things about the staff at the Hyatt. Everyone was so helpful from the valet to the bellmen to the banquet staff to the catering manager. Everyone was so helpful and couldn't do enough for me.

    My MOH and I checked in the night before. We were given a lovely suite to relax in, snacks when we got there and snacks when we came back after the rehearsal dinner. The staff couldn't do enough for us. I felt like a princess.

    The reception was wonderful. All of our guests raved about the food and the service they were given. I highly recommend the Hyatt for any event or wedding...what a fabulous wedding day.
  • A
    Sarah Sent on 06/21/2008
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    Gorgeous place for a reception! Pricey but wonderful!!
  • E
    Elizabeth Sent on 12/17/2016
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    We could have picked a better venue than the Hyatt Regency at The Arch of Saint Louis to hold our wedding! They did just a great job helping to make our special day go smoothly even when an unseen storm came through but passed quickly. Jessica did such a great job along with their friendly staff that helped make our day enjoyable and less stressful. It was a great comfort as a bride not having to rely on my friends or family but truly a professional and friendly staff to make our day memorable. Our friends and family loved the 18th floor terrace where we held our wedding and reception. Our pictures loook amazing there as well! It just went by way too fast!
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    Nikki Sent on 09/20/2011
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    We used the Hyatt and LOVED it. Amy M. is who we worked with and she was fantastice. We absolutley picked the perfect location for our wedding reception
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    Charity C. Sent on 09/23/2023
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    Sneaky vendor

    Right up to the day of my event it was so stressful with coordinating team I ended up canceling , don’t book here they add on fees and unexpected charges
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    Heidi Sent on 11/10/2009
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    BRIDES BEWARE!!!

    I did not see this one coming and I'm one of the most obsessive-compulsive gals I know! :) We booked a large block of rooms for our out of town guests at the Hyatt Downtown Riverfront last month.

    The up side - gorgeous rooms, great amenities, competitive price per night, staff seemed professional and on the ball. Down side or my personal horror story...

    I asked for a Arch-view King suite for Friday night with my sister (my MOH) in the connecting suite so she & I could spend the night before my wedding together. I called ahead on Friday morning to ask if we could check in early and we could so we headed down to the hotel. I can't tell you how much I was looking forward to relaxing in my room alone for one hour before the rehearsal and all of the wedding events unfolded.

    We arrive 20 minutes before check in and my room is not ready. Fortunately, everyone else's was, but mine was not. I explained I was the bride and I was responsible for the block of rooms which got me nowhere. 20 minutes later - I'm finally taken up to my room. All to find out that one - there's a maintenance man working on the clothes rack in my closet, two, the room doesn't have a view of the Arch, three, it's not a suite and four, my sister's suite is not connected to my room. Keep in mind I booked all of these details 6+ months before hand and had followed up with Erin Collins two weeks before my wedding weekend.

    Fast forward another 20 minutes and I'm finally in my Arch-view suite, but suffice it to say, they cannot put my sister next door to me. The only reason this is a huge deal is because she's got a five year old and a five month old and I wanted to give her & her husband the convenience of being across the hall. In addition, there isn't a refrigerator in my room which I had requested and the ice maker is not working on my floor. So much for my much-needed hour to myself before the activities began.... I had 10 minutes to get ready for the rehearsal by the time my luggage arrived to my new room. Thanks Hyatt! Although I returned that night to chocolate covered strawberries and a bottle of wine, you would have thought they could have done better than that like taken care of the bill Friday night? You can't put a price on the stress of that afternoon and my nerves were shot!

    It gets better! We had made reservations under our daughters names for that Saturday evening and of course they checked in late since they were in the wedding. Of course Hyatt didn't note my credit card number on those rooms so our daughters were calling us at our reception to get our credit card number so they could go to sleep! Unbelievable! And if that weren?t enough, the icing on the cake for the weekend... drum roll please... when my husband and I returned from our reception to enjoy the rest of our evening, we find the room hasn't been cleaned, the sheets haven't been changed and the entire room smells of Panera Bread (the gals & I got ready in the suite prior to the wedding & ordered lunch)... despite the fact that I had requested housekeeping to come in and clean up everything before we returned that evening. Fortunately, my guests had no problems whatsoever, but this bride nearly had her wedding weekend ruined due to a lot of POOR oversights on the hotel's part. Needless to say, I would not trust this hotel to manage any event or block of rooms after our experience there. I will be bad-mouthing this hotel to everyone I know as long as I live in St. Louis.
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