5.0 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(5.0/5.0)

Excellent Service! Pallav Thakkar at Hot Bread was an awesome person to deal with! He adjusted for the dates of our event as we changed them. He was very accommodating even though we changed the design of the cake three times. They helped us come up with a very unique Henna design. We loved what they did for us!

0.0 out of 5.0	Quality of Service:		(0.0/5.0)
	Responsiveness:		(0.0/5.0)
	Professionalism:		(0.0/5.0)
	Value For Cost:		(0.0/5.0)
	Flexibility:		(0.0/5.0)

ON MARCH 4TH, 2009, A SPECIFIC WEDDING CAKE WAS ORDERED AND PAID FOR TO BE DELIVERED ON APRIL 5TH, 2009 FOR OUR WEDDING. WHEN DELIVERED, IT WAS NOT THE CAKE THAT HAD BEEN ORDERED, IT WAS A TOTALLY DIFFERENT CAKE THAN HAD BEEN AGREED ON. WHEN CONTACTING THE BAKERY THAT NIGHT (WEDDING NIGHT/APRIL 5TH) AND SPEAKING WITH THE PERSON IN CHARGE, THEY CLAIMED THAT THIS WAS THE CAKE THAT HAD BEEN ORDERED...... ON APRIL 7TH, 2009, WE VISITED THE BUSINESS AND SPOKE TO THE MANAGER WHO CLAIMED THAT THIS WAS THE CAKE THAT WAS ORDERED BY US WHEN IN FACT WE SHOWED HIM THE CAKE IN HIS WEDDING CAKE BOOKLET THAT HAD BEEN DISCUSSED ON THE ORDER DATE, MARCH 4TH, AND IT WAS CLEAR THAT HE HAD WRITTEN THE WRONG PAGE NUMBER ON THE CONTRACT. WE TRIED TO EXPLAIN THE ISSUE AND HE SAID IT WAS OUR FAULT, THOUGH HE WAS THE ONE WHO FILLED OUT THE ORDER PORTION OF THE FORM. THE MANAGER WAS UNWILLING TO REFUND ANY PORTION OF THE CAKE AND OFFERED US NO REASONABLE RESOLUTION. WE ARE COMPLETELY DISSAPPOINTED THAT WE NOT ONLY RECEIVED WHAT LOOKED LIKE A BIRTHDAY CAKE FOR OUR WEDDING, BUT THAT THERE WAS NO ATTEMPT TO RESOLVE THE ISSUE BOTH ON THE WEDDING NIGHT OR IN PERSON A FEW DAYS LATER.