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Quality of service
0.5 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
0.0 out of 5 rating
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Value
0.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
I read many great reviews about this vendor and was highly disappointed because I had to wait 20+ weeks to receive my wedding video. The excuse I received was that they had some technical difficulties and equipment issues. I didn't receive that email until October 2012 and my wedding was in June 2012. Of course, I had to reach out to them first. Mike recorded one hour of my wedding and my final video turned out to be less than 15 minutes. I wasn't impressed. I had asked for some sort of credit for the lack of communication and bad customer service I received. This is the response I got back.
Hi Kim,
How could we gauge a credit?
What service do we provide? Have you been told that your product is damaged?
Certainly you must have a few months left in your marriage :). The Movie if properly transferred through the years should outlast all of us.
I hope that you wouldn't want to take food or ballet lesson money away from my family.
We have performed a service and have been in communication. As noted before the movie files are safe and are in line to be finished. Circumstances beyond our control have pushed the entire pipeline of work back to levels we have never experienced. I don't make money when I'm replying emails of past events. Consequently I don't keep people waiting this long on purpose.
Super super sorry. You are right to want your movie. We say usually 8 weeks. Barring any technical issues, acts of god etc.
Just as an aside have a look at other wedding video companies time frame on the mainland. I know several who take 6 months to deliver the final edit.
There really hasn't been an egregious instance to warrant a credit.
I hope you enjoy the Movie without the veil of this exchange. I know you will cherish it for a long long time.
Many thanks and much good fortune!
Mike
I was deeply hurt by this type of attitude especially because this was the most important day of my life.
I read many great reviews about this vendor and was highly disappointed because I had to wait 20+ weeks to receive my wedding video. The excuse I received was that they had some technical difficulties and equipment issues. I didn't receive that email until October 2012 and my wedding was in June 2012. Of course, I had to reach out to them first. Mike recorded one hour of my wedding and my final video turned out to be less than 15 minutes. I wasn't impressed. I had asked for some sort of credit for the lack of communication and bad customer service I received. This is the response I got back.
Hi Kim,
How could we gauge a credit?
What service do we provide? Have you been told that your product is damaged?
Certainly you must have a few months left in your marriage :). The Movie if properly transferred through the years should outlast all of us.
I hope that you wouldn't want to take food or ballet lesson money away from my family.
We have performed a service and have been in communication. As noted before the movie files are safe and are in line to be finished. Circumstances beyond our control have pushed the entire pipeline of work back to levels we have never experienced. I don't make money when I'm replying emails of past events. Consequently I don't keep people waiting this long on purpose.
Super super sorry. You are right to want your movie. We say usually 8 weeks. Barring any technical issues, acts of god etc.
Just as an aside have a look at other wedding video companies time frame on the mainland. I know several who take 6 months to deliver the final edit.
There really hasn't been an egregious instance to warrant a credit.
I hope you enjoy the Movie without the veil of this exchange. I know you will cherish it for a long long time.
Many thanks and much good fortune!
Mike
I was deeply hurt by this type of attitude especially because this was the most important day of my life.
