The Marker San Francisco Reviews
Reviews
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![Jessica]()
Jessica Sent on 01/30/2019The Marker is an incredible wedding venue!
I wanted a SF winter wedding, and was so excited to find this venue. It's more affordable than many others in the city, since you're mainly just paying food & beverage costs. The hotel is gorgeous & so unique, with multiple areas that can be used for ceremony, cocktail hour, reception, etc. Steven & the rest of the catering/events team are incredible - my guests have been raving about how good the food was, and we were treated very well from a service standpoint. I honestly can't recommend The Marker enough, I'm so happy we chose it! -
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User4803125 Sent on 10/14/2019Great venue and food
The Marker Hotel staff made sure my wedding was perfect. Steven Thrun and his staff were great. They were flexible with all our request. The food was amazing. My guests couldn’t get enough of the food. The hotel suites were beautiful. Perfect place to shot our wedding pics and video. I would highly recommended this place. -
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![Shafizah]()
Shafizah Sent on 07/17/2025Need to fix alot of issues. Food was really good though
I recently had my wedding at their hotel, lovely absolutely a gorgeous venue my wedding pictures came out so beautiful. BUT, in the time of planning my wedding I had the absolute terrible time trying to communicate with their staff and get them to help me out or explain things. When I had signed my contract the person i worked with was perfect very great at communicating, but she she left and no longer was working with the company no one from the venue informed me of this and i went almost 2 weeks without any communication from the venue, as a bride planning her wedding this was very worrisome and stressful and after that was sorted out and i got a new person to talk to they did not go over the conversations i had with the previous person nor did they go over the contract that i had sign so make sure they had all the information, they did not even try to schedule a meeting so everything and everyone would be on the same page. I don't normally write reviews but unfortunately the process of leading up to my wedding was very very stressful and maddening; everything that i was promised or that was stated to be include in my package was 1. me having to fight for it again and 2. not clearing stated as to what they were offering and agreeing to. and for payment, and their staff that is in charge of payment is not informed of was is paid and what is not, i was charged twice for a lot of things, they di refund me but only because i had to tell them they were in the wrong. There is just so much lack of communication and professionalism. Although the day of the wedding when the food came it was absolutely delicious, I did have to argue to get them to still do halal meat for my wedding; when it was agreed upon when i signed the contract. Angie, the manager there was actually very helpful and understanding during the process, which I really appreciated. -
![Yasmine]()
Yasmine Sent on 01/28/2025A Nightmare Experience Full of Broken Promises and Unprofessionalism
Our experience planning our wedding with The Marker Union Square started off with promise, but quickly turned into a nightmare after the Catering Sales Manager’s departure. What followed was a series of unprofessional, dismissive, and exploitative practices that made our wedding planning needlessly stressful and infuriating.
After signing our contract, the Catering Sales Manager left and we were passed between Jazmine, Kristan, and Angeline, none of whom seemed to respect the agreements that were already in place. Representations made by The Marker included key elements that were instrumental in our decision and made us excited about holding our wedding at the venue. However, these elements were later denied, causing confusion and frustration. Key issues included:
• Chiavari Chairs: Initially confirmed as part of our package, they later claimed the chairs were not included. Angeline Nouhoumon stated, “We don’t own them,” and insisted we would need to rent them at our own expense, despite clear documentation showing they were included with all ceremonies and discussed during our initial planning.
• Champagne Toast: Our wedding package included a “Champagne toast for all guests”. Despite this, Angeline refused to serve champagne at the tables, suggesting instead that we announce to guests that it was time for the toast and instruct them to walk to the bar to get their own champagne. She explained that if we wanted the champagne poured at the tables, We would have to pay an additional fee.
• Audio and Setup Items: Wedding packages include two microphones, two speakers, and easels, but were later told these items would not be provided. Angeline again used the excuse, “We don’t own them,” despite these items being listed as part of our package.
Even after we provided evidence of these commitments in writing, they refused to honor them, showing a blatant disregard for professionalism and accountability. The financial manipulation we experienced was unacceptable. Some of the most egregious practices included:
• Cake-Cutting Fee Increases: Initially set at $3.50 per person, they doubled it to $7 per person and later reduced it to $5.00 per person, leaving us feeling like policies were being made up as they went along.
• Change Fee Policy: Our original contract stated that a $250 change fee would only apply to changes made less than seven days prior to our event. However, Brian Fenwick, the Managing Director, insisted we sign an addendum that would impose the fee immediately for any changes, five months before our wedding, well before we would even have a final guest count. When we questioned these fees, it seemed like he was threatening us by implying that if we didn’t sign their punitive addendum, we would face price increases based on their future rates.
The Marker took their overreach to a new level by requiring us to turn over all communication to our month-of wedding planner a full five months before our wedding. This was absurd, as the venue only required us to hire a planner for month-of coordination. This unreasonable demand further highlighted their desire to avoid dealing directly with us by deflecting our concerns.
Angeline, the Director of Sales, dismissed our concerns at every turn, even when we provided irrefutable documentation of the agreements made with the Catering Sales Manager. In one week alone, Angeline suggested annulling our contract three times, despite the fact that our wedding was less than six months away. This behavior caused considerable stress and uncertainty, making it clear that our concerns were neither valued nor taken seriously.
We eventually felt forced to ask for our deposit back, leaving us without a venue just five months before our wedding. We feared that if we moved forward with having our wedding at The Marker, their staff would intentionally try to sabotage our special day.
Their unprofessionalism, lack of accountability, and refusal to honor agreements not only destroyed our planning process but also left us without a venue just five months before our wedding date.
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