Grace Limousine LLC 4.5 out of 5.0 4.5/5.0
Po Box 3510, Manchester, NH 03103
800-328-4544
  Profile   Reviews (24)   Website    
Overall Rating
Quality of Service:
   4.4 out of 5.0 (4.4/5.0)
Responsiveness:
   4.5 out of 5.0 (4.5/5.0)
Professionalism:
   4.5 out of 5.0 (4.6/5.0)
Value For Cost:
   4.5 out of 5.0 (4.6/5.0)
Flexibility:
   4.4 out of 5.0 (4.5/5.0)

 
<<12>>
Sort By:
smitz123
Wedding: 10/17/2009
Reviews: 5
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

I can not even say how happy we are with Grace Limo in general but especially our driver who was SO helpful and such a great guy. He made our wedding just that much easier. He even showed up early! We were so happy with Grace Limousine would highly recommend them to anyone!

Reviewed On:
11/13/2009

Services Used:
Transportation

shorty56
Wedding: 09/19/2009
Reviews: 1
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

We were very impressed with the professionalism of all the staff. Anese was so very helpful and always available to answer any questions I had. Our chaffeur Richard was such a gentlemen was there to help us throughout the time with us.
I would highly recommend Grace Limousine for any special occasion because they definitely make your special occasion more special.

Reviewed On:
10/09/2009

Services Used:
Transportation

quickiewedding
Wedding: 08/01/2009
Reviews: 1
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

We called Grace Limo on very short notice (4 days before our daughter's wedding to an Army soldier who got last minute leave). We weren't expecting much on such short notice but the limo was larger than we requested at no extra charge and we were given a military discount of 10% off. Our driver, Richard, was outstanding or gracious in his service. He treated our daughter like she was Cinderella going to the grandball! We could not have asked for better service. Our chaffeur was a very memorable part of our familys special day. We'd highly recommend Grace Limo. Ask for Richard! He's a gem!

Reviewed On:
10/08/2009

Services Used:
Transportation

Amy
Wedding: 06/06/2009
Reviews: 1
4.8
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

We had a very good experience with Grace Limousine. They met our every need and the driver especially went out of his way to make our wedding very memorable. We would certainly recommend them to anyone.

Reviewed On:
10/08/2009

Services Used:
Transportation

candelario
Wedding: 04/18/2009
Reviews: 1
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

Grace limousine is such a wonderful limo company they provided us with wonderful care from the time i picked up that phone, till my last wave goodbye to the limo driver. I was so happy with every thing my driver was so respectful to all my family . thank you so much i will be calling again to use your services in the future. From Mrs. Candelario

Reviewed On:
10/21/2009

Services Used:
Transportation

Jennifer
Wedding: 11/02/2008
Reviews: 4
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

We rented a white antique Bentley for the girls and I. It was a beautiful car. The driver was very kind and funny. He talked to us the whole way there and made us laugh. He helped the girls in and out of the car, fixed our dresses for us, and gave us a very comfortable ride.

The guys took a white limousine. Again it was a great ride, and worth every cent we paid.

Reviewed On:
02/19/2009

Services Used:
Transportation

Stephanie
Wedding: 10/25/2008
Reviews: 6
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

We were so greatful to book a limo in such a short time. The drivers were great and we all got home safe!

Reviewed On:
10/27/2008

Services Used:
Transportation

Lindsay
Wedding: 10/25/2008
Reviews: 10
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

We had the absolute best driver! He was funny, sweet and very helpful. He treated us like royalty! He was very accomodating and definitely knew the ropes as far as weddings are concerned. Grace is the way to go!

Reviewed On:
11/02/2008

Services Used:
Transportation

acslammer
Wedding: 09/14/2008
Reviews: 9
4.0
out of 5.0
Quality of Service: 4.0 out of 5.0(4.0/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:4.0 out of 5.0(4.0/5.0)
Value For Cost:4.0 out of 5.0(4.0/5.0)
Flexibility:4.0 out of 5.0(4.0/5.0)

After a little miscommunication about there being 2 limos instead of 1 but it worked out in the end with a cool stretch Lincoln Navigator & Rick was a good driver - just needed better directions

Reviewed On:
10/07/2008

Services Used:
Transportation

daydreamer33
Wedding: 08/31/2008
Reviews: 7
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

This Limo service comes highly recommended.

I know from other experiences the company itself can be great but it also depends on the driver and our driver was just so professional and really made us feel quite special on our day. He was great with everyone and even toasted us on behalf of himself and the company as we entered the limo from our ceremony. If ever we will need a limousine again we will be going with Grace and requesting the same driver!

Reviewed On:
09/29/2008

Services Used:
Transportation

olivia
Wedding: 08/23/2008
Reviews: 5
3.5
out of 5.0
Quality of Service: 3.0 out of 5.0(3.0/5.0)
Responsiveness:2.5 out of 5.0(2.5/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:4.0 out of 5.0(4.0/5.0)
Flexibility:3.0 out of 5.0(3.0/5.0)

This company is very professional and came highly reccomended to me. They were on time to drive all of us to the ceremony. Unfortunately, although we had booked a town car for the ride home, it never showed up. I was also still charged! So my new husband and I were left stranded without a ride and there were no other cars available for the night. So his parents thankfully gave up their town car for us to go home in and they hitched a ride with some friends. We hadn't planned on that. I was extremely disappointed with the lack of quality of service with Grace Limousine.

Grace Limousine LLC responded with the following comments:

Some way this reservations was miss on both parties. Yes the mother of the groom did give up her vehicle so the bride & groom could have a ride home. She also paid the driver cash for the trip that we later refunded. So this trip was never paid for!!!!!!!!!!!!!!!!!!!
I work very hard to make sure these mistakes do not happen. When they do I do try to rectify them!! I now make sure I ask every bride if there are any other reservations we need to confirm, this way this will never happen again.
I am sorry this had to happen and still wish you a happy life together!

Reviewed On:
10/16/2008

Services Used:
Transportation

Lula and Marc
Wedding: 08/16/2008
Reviews: 5
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

Excellent experience all the way. When I called to inquire about booking, Anise recommended booking them at a bridal show as we would receive a discount. All emails and calls were responded to promptly and professionally. The day before, I received a call confirming everything (they beat me to it - I was going to call them). They also reviewed who I should call if I needed to change anything - assuring me that it wouldn't be in issue if anything had to change. The limo was very clean and the driver professional at all times. As it rained a bit right before the ceremony, he even held an umbrella and escorted non-limo riders into the church as well. He helped with my dress, train, and bouquet. He was there when we needed him otherwise we didn't know he was around. He set up the champagne OUT of the limo, and even decorated the ice bucket with some fresh flowers he gathered. I didn't even try to call other limo companies as I knew they were reliable and would deliver an excellent experience. Overall, an excellent experience and a very stress-free way to start off the whole show!

Reviewed On:
09/03/2008

Services Used:
Transportation

Nicole and Ryan
Wedding: 08/09/2008
Reviews: 13
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

Great driver, nice limo........... you will not be disappointed with this company!

Reviewed On:
08/26/2008

Services Used:
Transportation

Leeann
Wedding: 08/03/2008
Reviews: 5
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

I cannot say enough good things about this company! I worked with Anise to book this and she was very helpful and prompt at returning messages. The chauffeur we had the day of (I believe his name was Byron) went above and beyond - he picked everyone up on time, when it rained he shuffled me and my wedding party inside and when it stopped he was wiping down the seats with the staff of the venue. If you are looking for exceptional service, Grace Limousine is the way to go!

Reviewed On:
09/01/2008

Services Used:
Transportation

Candace
Wedding: 06/21/2008
Reviews: 5
2.3
out of 5.0
Quality of Service: 0.5 out of 5.0(0.5/5.0)
Responsiveness:2.5 out of 5.0(2.5/5.0)
Professionalism:2.5 out of 5.0(2.5/5.0)
Value For Cost:2.0 out of 5.0(2.0/5.0)
Flexibility:4.0 out of 5.0(4.0/5.0)

My experience with Grace wasn't great. We got married on an 80 something degree day, and we rented the limo bus to accomadate all of our wedding party. The air conditioner was broken. Well, not only was it broken but it was blowing hot air out of the vents. There were no windows that we could open. One of my bridesmaids almost passed out due to how hot it was. When we called after the fact to mention what had happened, they gave us this long list of excuses. Not to mention the limo driver was great until he told us a joke and popped out his dentures(he thought it was funny, I thought it was unprofessional and gross. Yuck!

Grace Limousine LLC responded with the following comments:

I did receive a phone call from the mother of the bride to let me know about the heat problem. I did explain it could have been driver error, NO Excuses!! I also did ask if there was anything I could do to rectify the situation and was told they did not want a any refund. Which I would have given do to the situation.
I unfortunately I did not hear of the problem with the driver until I read the review. This is not acceptable under any circumstances I have spoken with the driver and have warned him against this ever happening again.

Reviewed On:
09/21/2008

Services Used:
Transportation

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