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Jeremy was so helpful in describing the attire and also helping on what size I should order. Great customer service Jermey.
Thank you Phyliss for writing a review and your positive feedback. Much appreciated! Jeremy, DiscountDressShop.com
I was a grandmother of the groom. dress came on time, in wonderful condition, price was reasonable, and perfect for the occasion. received so many nice compliments. thank you.
Thanks Kathleen for the feedback and positive review! It's very much appreciated!
I needed a Matron of Honor, specific color dress. It was hard to go by the color that you see online. I asked Jeremy to match a swatch to the dresses I liked. He went far and beyond and took pictures of the dresses with the swatch up against them. This helped me, a lot. Unfortunately, the dress that matched the color was not a style that would look good on me. Even though I didn't order from DiscountDressShop, I will definitely recommend them to family and friends. Exceptional customer service.
Note: I have managed customer service reps and been in the customer service industry for the past 35 years and expect more than most. Can't say enough about the service I received.
Thanks Penny for writing a review and your positive feedback.
The dress came in record time and Jeremy was great in keeping me informed !! I have not had our event as yet !! The dress is perfect!! It is beautiful !!! My husband likes it too!! Thank-you !!!
Thanks Connie for the wonderful feedback! It's very much appreciated!
the dress is beautiful and fits wonderfully. Thank you. Recommended you on my facebook page. The order may have been under Kenneth Unruh.
Thank you Glenda for writing a review and your positive feedback.
We received the dress and the staff was right it fits her like a glove. My daughter absolutely loves it. It is so beautiful!! I am glad we went with the turquoise instead of the royal blue!! Jeremy was so helpful. I have referred several people to shop here.
I recently ordered a bridesmaid dress from this place. It came with a large white patch on the front, under the bust that literally looked like semen. Needless to say, I was a bit disappointed.
I contacted the Vendor and let them know that they sent me a dirty dress. They told me to please send it back to them. Unfortately I had to take an hour off of work to return the dress to the post office as the post office is only open from 10-5. They also emailed me return postage that did not cover the cost to send it back so I once again had to lose out on money due to their not checking their product before shipping it out.
I asked them to reimburse me for the time that I had to take off of work seeing as this was their mistake and all they did was send me a 20% off coupon.
Needless to say, that is useless to me as I will never order from them again and have already convinced my friends to order elsewhere. Gross situation.
In response to this particular customer's complaint, we sincerely wanted to rectify the issue by sending her another dress at no expense to her. We emailed her a return shipping label. It's unknown as to why she had to pay more for postage, which was an additional $1.21, since our shipping software calculated the return postage. Unfortunately, it is not common practice to pay someone for their time should they take off work. We did offer her a 20% off coupon or $25.00 off a future purchase as a way of showing our gratitude for her business.
I ordered a dress from DiscountDressShop.com on a Monday afternoon & prior to ordering the dress I tried to contact them via the phone & got a voicemail recording, so I left a message. I never received a return call, so I took a leap of faith and ordered the dress hoping with the expedited shipping my dress would arrive on time. The website clearly states that all dresses are shipped out on Monday, Wednesday & Fridays. It is now Thursday & I have left 2 messages (tried to leave a 3rd, but the mailbox was full) and an email. To date, I have not received any communication with them personally! My email confirmation shows the order was placed, but no tracking information. I did not receive an email as stated on their website within 24 hours that this particular dress/size was not available, so I am assuming it is available. I have never left a bad review anywhere, but the lack of responsiveness by this company has left me no choice. My sister's wedding is May 2nd and need to receive the dress to have time to alter it if needed.
I have gotten so many complements on the dress I purchased and wore to my daughter's wedding. It fit great, except, I am not 6 feet tall. This is a common problem with plus sized clothing. Just because a woman is plus sized does not mean she is tall. I am 5'3" and the dress was a good 9 inches too long! We had no problem hemming the underskirt, but could not hem the overlay--we ended up just cutting it as evenly as possible and leaving it. I loved the dress, but this did add a little stress to an already stressful time.
Janice, so glad you enjoyed the dress you received from us! Thank you for writing a review and your positive feedback.
The dress is beautiful, very light and comfortable to dance in. True to size chart. I would go through them for my bridesmaids dresses.
We really do appreciate the positive feedback! It means a lot! Kindly, DiscountDressShop.com Team
execellent customer service; beautiful dress selections, well worth the money paid and on time delivery! Without a doubt recommend for any occasion!
Vera, thank you for the positive review!!!
I will recommend discount dress shop to all my friends. I called and Jeremy helped me get the right size, my dress came in time and I was so happy with the dress and price
Carol, thank you for the review! It's very much appreciated! Jeremy, DiscountDressShop.com
Jeremy was a great help... The dress fit perfectly
Glad to be of service to you Latasha! Jeremy - DiscountDressShop.com
I ordered one dress it was so fabulous i ended up ordering 2 more. I was a total princess at my wedding thanks to discount dresses. Plan on ordering all my event dresses from here.
Jessica, you are one of our favorite customers and we're so glad you loved the dresses you received. Also, thank you for the wonderful feedback. It means a lot to us!
We had a large order with dresses of varying sizes. We ended up short on time and needing serious customer support just to get the order placed. Jeremy was a huge help. At the last minute we ended up with two dresses that needed to be returned, and one that needed exchanged. Jeremy sent the replacement as soon as we informed him, all via email, and the dress arrived unexpectedly on our doorstep (we hadn't even put the returns or the exchange dress in the mail yet). It was a huge relief! I can confidently say the customer service and attention to detail was outstanding. We would recommend DiscountDressShop.com to anyone, and we will use them again!
Thank you so much Jeff for the wonderful review and positive feedback! It is very much appreciated! Kindly, DiscountDressShop.com Team
I knew what I wanted and scoured the internet. Second marriage, wedding in a little Vegas cahpel but I wanted to feel elegant without looking like either an older woman trying to look like a Disney princess nor an old matron. I found exactly what I wanted at discountdresssop.com and was blown away by the price! When I got the dress, I thought it was even ORE beautiful than it appeared on the website. It also fit like it was tailored. Needless to say I was thrilled. When I wrote to the company, they responded to me it less than 12 hours! I honestly don't know why anyone wouldn't go here first for formal dresses for themselves and their daughters. The prices, selection and quality are unbeatable. I know I will use them the next time I need a formal dress.
Thank you Aileen for the wonderful feedback. We are always here for our customers and try to provide quick and courteous replies.