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The Desmond Malvern, a DoubleTree by Hilton Reviews

The Desmond Malvern, a DoubleTree by Hilton

The Desmond Malvern, a DoubleTree by Hilton

Malvern, PA
4.9 out of 5 rating, 110 Reviews
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Reviews

4.9 out of 5 rating
110 Reviews
  • Quality of service
    4.9 out of 5 rating
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    4.9 out of 5 rating
  • Professionalism
    4.9 out of 5 rating
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    4.9 out of 5 rating
94% Recommended by couples

Awards

110
WeddingWire Couples' Choice Awards 2024 Winner
WeddingWire Couples' Choice Awards 2023 Winner
WeddingWire Couples' Choice Awards 2022 Winner
WeddingWire Couples' Choice Awards 2020 Winner
WeddingWire Couples' Choice Awards 2019 Winner
WeddingWire Couples' Choice Awards 2018 Winner
WeddingWire Couples' Choice Awards 2017 Winner
WeddingWire Couples' Choice Awards 2016 Winner
WeddingWire Couples' Choice Awards 2013 Winner
  • R
    Rosemary&Mike C. Sent on 01/04/2024
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    The best full experience wedding venue

    The Desmond was an AMAZING venue!!! We were so fortunate to have stumbled upon this location and the spaces inside. The conservatory space makes it look like you are somewhere far away from Malvern, PA and is perfect for photos. Every staff member was so warm and welcoming and truly helped curate a great environment. Kevin, our primary contact and planner, was fun and personable and made the process so easy! This venue includes flowers and wedding cake which takes out a lot of stress. It was a dream to have the ceremony, reception, and after party all in one spot with great food, great vibes, and a beautiful space. I would recommend The Desmond to anyone.
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    Steven Sent on 11/28/2023
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    10 out of 10 Experience!

    We hosted a 170-person wedding here, and the event couldn't have been better if we tried. From our first instance at the venue, the Catering Sales Manager, Karen, was attentive, knowledgeable, and personable! She walked us through every aspect of the event, and continued that support through the year of planning. The room block was perfect, the atmosphere was fun and inviting while maintaining a level of elegance, and the food was PERFECT. Prince, the Banquet Manager, was wonderful to work with about food and signature cocktails, and the entire staff were sweet and professional. Special shoutouts to Carol and Dottie for helping keep us fed and never without a drink. We would recommend this venue to anyone looking for a one-stop-shop of ease and class for their special day!
  • Would
    Would Y. Sent on 11/08/2023
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    So glad we chose The Desmond

    The venue is beautiful, food and service excellent. The staff very attentive. It all made the day magical.
  • illustration stars

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  • A
    Alissa C. Sent on 09/24/2023
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    Amazing Experience at the Desmond Hotel!

    We only have positive things to say about our experience getting married at the Desmond Hotel! Everything, from the service, to the food, to the beautiful venue itself, was perfect. We worked specifically with Kevin Kessler, who was the absolute best. He was helpful, responsive, and accommodating; Kevin made our wedding planning experience positive and enjoyable, from beginning to end. In the hectic days leading up to the wedding, and the day of, the entire staff went above and beyond to make everything perfect. We would highly recommend choosing the Desmond to host any event, big or small. You will not be disappointed!
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    Josh S. Sent on 07/21/2023
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    Lovely Hotel

    Absolutely lovely hotel for our rehearsal dinner and wedding party/guests accommodations. The hotel staff are extremely attentive and kind. Cynthia was a thoughtful and detailed event coordinator and we could not be more happy with our stay at the Desmond!
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    Danielle V. Sent on 07/25/2023
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    Stress free wedding

    We picked the greater Malvern area for our wedding as it was convenient for both of our families. A search of WeddingWire gave us a list of potential venues. The Desmond was the last one we visited and the conservatory immediately caught our attention on the tour. As we were having a smaller wedding (~50 ppl) we were able to book the conservatory as the location for our wedding ceremony. By choosing the Desmond, we were able to have the ceremony, cocktail hour, and reception in the same location where our guests could stay overnight.

    Kevin, the Director of Sales, was our main point of contact, and all we could have hoped for. He helped us arrange our food tasting, cake tasting with the Master's Baker (our cake was included in our package), answered any and all questions we came up with, and to finalize all of the logistics for the actual wedding. He was flexible with helping us deal with last-minute substitutions for allergies and made sure our space was able to accommodate guests with wheelchairs. Our wedding on May 5, 2023, was exactly what I imagined and I still get glowing comments from our guests about the event.

    Andy, the banquet manager, was also a dream to work with. On the day of our wedding, he helped with making sure our decor was on point, and his staff was wonderful throughout the whole night. Dottie, the bartender, was an absolute treat - she was funny, personable, and kept the drinks coming!

    Overall, I am so glad my husband and I chose the Desmond to make our wedding a reality.

    - Danielle and Jonathan Mann
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    Bridget Sent on 06/24/2023
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    Beautiful venue, amazing food, great staff

    We cannot say enough good things about our experience with The Desmond. It was the first venue we looked at, and after looking at a few others we quickly realized nothing compared to the people, venue, package, costs and experience of working with The Desmond. Our sales coordinator Kevin ensured every detail of our wedding was exactly what we wanted. He was there to answer all of our questions and make helpful suggestions along the way.
    Our cocktail hour and reception went so smoothly. As a bride and groom, it was such a relief to not have to worry about anything - our night of coordinator (also named Kevin) was always there to make sure everything went as planned and that we and all of our guests were happy. The entire team at The Desmond went above and beyond to make it an enjoyable night for everyone, and not only were they great at their job, but they were all so nice.
    After the tasting, we struggled to choose the menu only because every single thing we tried was delicious. Our guests are still raving about the food. They also appreciated the convenience of having a reliable and clean hotel right on site.
    We could not be happier with our entire experience at The Desmond. If you want a stress-free reception, amazing food, beautiful location, and an experienced and professional staff, you should definitely book The Desmond.
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    Jennifer Sent on 07/09/2023
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    Desmond is the BEST of the BEST!

    The Desmond made our wedding day absolutely amazing and stress-free! Everything came together perfectly! The food was delicious and our guests had more than enough to eat all evening. The bartenders were wonderful, and the banquet manager Andy and our event planner Karen were a pleasure to work with. We knew they would handle all the details on wedding day, and they led us seamlessly through our event with care and joy! We never had to worry for a moment, and we were able to enjoy everything! They worked great with our vendors as well, and handled cake delivery/floral delivery/DJ details/etc. with ease. Many of our guests remarked that this was the best wedding they had ever been too. We can’t recommend the Desmond enough!
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    Alexandra M. Sent on 10/11/2022
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    Absolutely Amazing.

    Everything was top-notch! Karen helped us plan our wedding and fielded many questions. During the wedding, the event staff made sure the bride, groom and their parents were taken care of the entire night! They held items for us overnight. Definitely plan to stay there! Incredible service, perfect steaks, and hot yummy food for all guests!
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    Danielle G. Sent on 09/09/2023
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    Fabulous!!!

    Beautiful venue along with attentive, friendly, experienced, and detailed guidance for planning an outstanding once-in-a-lifetime experience! Also important, we received tremendous value at a very reasonable cost. I highly recommend the Desmond and working with Kevin Kessler and his exceptional team!!! You’ll enjoy the planning process, your special day, and all the wonderful memories!!!
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    Amethyst C. Sent on 02/13/2022
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    The best!

    Choosing this venue was one of the best wedding decisions I made. At every step the staff was kind, professional and accommodating. We had to postpone our wedding due to Covid and the Desmond were wonderful about working with us to find a new date. Every detail was taken care of and the food was amazing. There were actually multiple weddings the same weekend as ours but I would never have known because they made us feel like the most important people in the world.
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    Lauren Sent on 09/29/2022
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    Amazing love the Desmond

    I couldn't have asked for more
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    Shannon W. Sent on 09/29/2022
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    Wonderful and professional

    Karen was amazing. Courteous and professional. The entire staff was accommodating and the wedding turned out beautifully
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    Avanti H. Sent on 10/07/2022
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    Wedding 9/10/22

    Cynthia did such a great job and was so helpful! I would highly recommend! Everyone told us how amazing the food was and what a great time they had.
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    Susan W. Sent on 08/09/2021
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    Excellent Wedding Hotel

    We used The Desmond Hotel as our full service hotel for my daughter's wedding at French Creek Golf Club. They handled all of the transportation needs for us, as well as the room block, welcome and after parties, and a delicious brunch. I cannot say enough good things about this hotel. They all work together like a family to make everything so easy for anyone hosting a wedding. Meredith was amazing with our room block and advice. She is so friendly and helpful. Cynthia did a fantastic job with all of our catering needs, and Steve handled all the transportation for us. This was a rescheduled Covid wedding and I was in contact with Meredith for almost two years and can't thank her enough for all of her assistance during that time. If you are able to book the Presidential Parlor, it was the perfect suite for the bride and her maids to get ready in on wedding day. With the adjoining guest rooms, it made a perfect family apartment for us during our 5 days in the hotel. I highly recommend The Desmond Hotel team and look forward to returning there any time I am in the area!

    The Desmond Malvern, a DoubleTree by Hilton's reply:

    Thank you Susan! You were such a pleasure to work with! We already miss you! Please stop in and see us again when visiting your family!
    Sincerely,
    The Desmond Team
  • K
    Kelly D. Sent on 07/10/2021
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    Best day EVER!!!

    1000 stars. I cannot emphasize enough how fantastic the Desmond was. We were a covid couple who decided to put things off from summer, 2020 to summer, 2021. I have told everyone I know planning a wedding to look especially at the covid shutdown era reviews, because that will tell you which venues/vendors will work with you when you are hit with the unpredictable. We were able to seamlessly postpone our wedding without a fuss or any extra fees: the policy was if the Desmond could not give us the wedding of our dreams within 8 weeks of the wedding, we could postpone without any stipulations. Kevin was fantastic. Throughout this process, he was reassuring, calming, positive, and would take time to talk to us on the phone about any questions we had. For our final planning meetings, we were always with Kevin for at least 2 hours: he made sure every little detail was what we wanted and took the time to connect with us on a personal level. The wedding day itself was seamless. We both live out of town but were holding the wedding in my hometown, so we had a lot of out-of-town guests. So many people raved to us about how helpful the staff was for any question they had. The food was outstanding and the cocktail hour area perfect. We had almost 200 people & there was plenty of space to move around without feeling crowded. Andy, Carol, and all the staff for our wedding were just incredible and they were there to help us before we even could ask the question. They brought us into the ballroom to see it & take some pictures before all the guests came in, & had our bridal party line up for our first dance after walking in which was an awesome touch. We did a Pittsburgh cookie table which can be a lot of work and the Desmond was all for it-and it looked amazing!!! The Desmond staff set up and broke down everything for us; we didn’t have to worry about a thing. They accommodated our group in the Fork & Bottle restaurant for the after party food/drinks which the out of towners all appreciated!! So many people told us this was the best wedding they’ve ever been to. I could go on and on. The Desmond was fantastic. We wanted a hotel wedding and they more than delivered. It was the day of our dreams!!
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    Sherry C. Sent on 06/30/2021
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    Great venue for wedding

    I highly recommend the Desmond for anyone hosting a large event. We had close to 60 wedding guests in 30 rooms for two days and nights and everyone had a wonderful time. The business manager, event planner and transportation coordinator made it easy for us although we had to reschedule three times due to COVID. The staff did their best to accommodate all our requests including early check- ins even though the hotel was sold out. Shuttle arrangements were handled for us including several last minute changes. The breakfast buffet we hosted was excellent. All in all excellent staff and a full service hotel in a great location.
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    Diana Sent on 07/01/2021
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    Phenomenal service

    Amazing service with high commitment to excellence.
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    Lucy K. Sent on 05/04/2021
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    Perfect Venue for After Wedding Breakfast

    We had a breakfast at the Desmond Malvern on the 1st floor Deck with Awning the morning after our daughter's wedding. It was the perfect ending to a perfect weekend. I worked with Shelly-Ann, who helped decide what type of menu to have for our guests (we used an a la carte breakfast menu) and provided the vouchers for the guests who attended. Vouchers were for guests at the Desmond Hotel and also for our friends and family who did not stay at the Desmond. She was so easy to work with and answered all my questions. The deck where breakfast was set up was wonderful! Nice breeze, there must be a waterfall close by, because there was the sound of flowing water beyond the deck ~ so relaxing! Our servers were friendly and very accommodating, and we were encouraged to stay as long as we wanted. I would recommend the Desmond to my family and friends, both for the cleanliness and adherence to COVID-19 standards, and to the excellent service they provided.
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    Caitlin P. Sent on 09/28/2020
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    Look no further!

    You can’t go wrong with the Desmond to host your wedding! We had to change our date three times due to Covid and Karen/Kevin we’re understanding, flexible, organized, and responsive. As a bride, I truly appreciated this. The food and outdoor deck were incredible! Several of our guests raved about it and said it was one of the best weddings they’ve attended. Look no further - you will be in great hands! I am so happy and grateful we chose the Desmond.
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    Reilly Sent on 10/19/2020
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    Say "I do" to The Desmond!

    If you have any plans on getting married, I beg you to look no further and sign with The Desmond.
    As a COVID bride, I would like to say that the incredible team at The Demond went above and beyond to ease every anxiety, fear, and problem I approached them with. The flexibility was unmatched. I've been hearing horror stories of other couples not being able to move their date or not being able to transfer deposits and let me tell you, The Desmond is there FOR YOU!
    I worked with Kevin and Andy and what a dynamic duo they are. The listened to every. single. detail. They were answering questions before I could ask them and they did it all with a smile under their mask (I could just tell, ya know? :) ). Our wedding day exceeding our expectations and the expectations of our guests because of every single staff member at The Desmond. We signed 2 years ago because the professionalism and experience was obvious and it's also a beautiful hotel, but I couldn't be happier learning how compassionate and accommodating the staff was. It was a truly beautiful wedding and it is just so wonderful experiencing your wedding coordinators treating you like their own family. I 100% recommend The Desmond, and quite honestly, I want to come up with some other event to hold there!
  • Kathleen
    Kathleen H. Sent on 10/17/2019
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    We were thrilled to have found the Desmond

    The Desmond was perfect! They have so many beautiful options for indoor/outdoor weddings. They handled every...and I mean EVERY detail and I was able to relax and enjoy my day!! It was PERFECT. The food was delicious and the venue was beautiful. Karen Eubanks was amazing!! They know how to do weddings!!

    The Desmond Malvern, a DoubleTree by Hilton's reply:

    Thank you Kathleen, for your kind review. It was so great to host your wedding this September. Karen & The Desmond Team are wishing you both a lifetime of love, good health and happiness! Hope to see you again. Take care.
  • Christina
    Christina Sent on 10/30/2019
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    Perfect start to our happily ever after!

    From the moment I found The Desmond, I knew it was a special place. As an out-of-state bride, I depended a lot on TheKnot reviews and found many outstanding reviews. Within hours of sending a message for information, I had heard from Karen, who would remain my point person for the next 18 months of wedding planning. Since all of our guests would be traveling for our wedding, it was very important to me that my guests were able to stay somewhere nice after a night of partying so finding a venue in a hotel was ideal. I had made a couple of trips to the area to visit venues, and fortunately, on that first trip, I did visit The Desmond. I was immediately taken back by the charm that the reception hall had. The cocktail area was beautiful and bright with many windows and would be ours for the night. The reception room itself was intimate and romantic with beautiful molding and chandeliers. Even better, The Desmond was undergoing renovations which to my happy surprise meant a new dance floor, beautiful and neutral carpeting, and a modern and updated bathroom. Aesthetically, I knew it would photograph well and I could picture myself dancing the night away there. Beyond that, the food was excellent! All of our guests left with full bellies. More than that, the pricing of our meals was also perfect. Finally, and this was a huge part of my huge satisfaction with The Desmond, Karen was such a blessing to work with. From the first moment we started speaking, she worked with my husband and I to make sure everything about our day was perfect. She made sure we had the desserts we wanted, the uplighting included, the meals to accommodate our friends and families with allergies and dietary restraints. She kept me updated with how many rooms were taken in our room blocks. She made sure that my dad and husband had their favorite beers. She worked with my parents to arrange breakfast the next morning for our many guests who stayed overnight. She met with us many times in the months leading up to the wedding and was always available to chat and was very prompt with emails. Even though she wasn't scheduled to be at work late on the Saturday we got married, she made sure to be there to see my husband and I just before we walked into the reception and to wish us well. We cannot say enough great things about The Desmond and would absolutely recommend paying them a visit if you're looking for venues in the area! Thank you Karen, Kevin, and everyone at The Desmond for making our wedding the most perfect day and the perfect start to our happily ever after!
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    Michelle Sent on 10/21/2019
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    Perfect Day

    We got married June 22nd 2019 at the Desmond Hotel. Our ceremony was at the gazebo and our reception was on the deck. We also had our rehearsal dinner on location as well. Beautiful location and easy “one-stop- shop.” The day couldn’t have been more perfect. Both Kevin’s were absolutely fabulous! They were both very attentive and relieved all of my stress that weekend. Everything was set up exactly how I imagined and the food was amazing. I would definitely recommend The Desmond for any event, especially weddings.
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    Megan B. Sent on 10/28/2019
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    We enjoyed my sister's wedding so much, we came back for ours

    The Desmond hosted both my sister's wedding and mine, so we are repeat customers! They are timely with responses, the venue is perfect, lodging is right there, the food is GREAT, and best of all, they basically set up everything for you. You bring your own DJ and photographer, although they can give you some recommendations. They do the food, but contract with a few bakers and a florists, so you don't need to hunt for one (we went with who was closest to us). Then everything else is taken care of. Everyone with whom we worked was very polite, gracious, and understanding of our time constraint (we had 6 weeks to plan), but it was everything we thought it would be and more!
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