The Condado Plaza Hilton
Weddings... Perfect in every sense
    9 Reviews
999 Ashford Avenue
San Juan, PR 00907  | map
Services: Bridal Shower, Ceremony, Reception
Catering: Offered in-house
Maximum capacity: 1000
 
 
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4.3 out of 5.0
4.3
out of 5.0
Quality of Service:
 (4.7/5.0)
Responsiveness:
 (4.2/5.0)
Professionalism:
 (4.3/5.0)
Value:
 (4.2/5.0)
Flexibility:
 (4.1/5.0)
 
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5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Leslie Garcia, Senior Catering Manager, was great!!! She helped a lot throughout the wedding planning process and made sure everything was perfect on the wedding night.

Also, the food is AMAZING! And the Condado Lagoon view from the Royal Ballroom is beautiful.

Highly recommended.

P.S. If you are planning on making welcome bags, I recommend to let them give the bags to your guests at the front desk when they check-in. It was a little of a hassle to get them to deliver the bags on time to each room.
Wedding: 12/27/2013
Services Used: Ceremony & Reception Venue
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
The view of my ceremony was perfect it was breathtaking. The reception room and food was great! Rosanilda was always available for and she was extremely helpful! Thank you!
Wedding: 10/19/2013
Services Used: Ceremony & Reception Venue
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0

Private User 5 Reviews
Lo mejor de mi boda, aparte de mi esposo! El servicio, la comida y la puntualidad fue excelente!!!
Wedding: 1+ year ago
Services Used: Ceremony & Reception Venue
4.7 out of 5.0
4.7/5.0
  • Quality of Service:  5.0
  • Responsiveness:  4.5
  • Professionalism:  5.0
  • Value:  4.5
  • Flexibility:  4.5
I have always loved the Conrad, back when it used to be Condado Plaza. Most of my business trips where spent at the hotel and I when I decided to get married I knew right away I would love to do it at the Conrad. I can't say enough good things about it because it realky was my dream wedding, the food was very good and once we arrived at the hotel for the wedding weekend we had great treatment all the way through.
Wedding: 07/24/2011
Services Used: Ceremony & Reception Venue
4.2 out of 5.0
4.2/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  4.0
  • Value:  3.0
  • Flexibility:  4.0
Our respresentative, Janice Figueroa was great. She was able to keep everything on schedule and ensure the party went as planned.
Wedding: 08/10/2012
Services Used: Ceremony & Reception Venue
4.2 out of 5.0
4.2/5.0
  • Quality of Service:  5.0
  • Responsiveness:  3.5
  • Professionalism:  3.5
  • Value:  5.0
  • Flexibility:  4.0

Private User 5 Reviews
This is a great place to have a wedding and reception. They were flexible with menu options, space, concessions and room blocks. It is also a great location for a destination wedding, because it is close to Old San Juan and provides guests with plenty of options.

We had one major concern with the hotel and that was the transition of our catering contact after working with her for 5 months, she left, and we were not immediately informed. However, we were blessed with Maritza who was fantastic and ensured we a had a seamless transition. She did everything to give us a wonderful wedding day and experience while at the hotel.

The hotel staff we worked with were all friendly and bent over backwards to make us and our guests feel special.

If you are having an event of about 70-80 people I recommend asking for Las Brisas Meeting Room. It over looks the water and has an attached terrace. Absolutely beautiful!
Wedding: 2+ years ago
Services Used: Ceremony & Reception Venue
4.0 out of 5.0
4.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  3.0
  • Professionalism:  3.0
  • Value:  4.0
  • Flexibility:  5.0
Love, love love the Condado. Had a beautiful wedding- with delicious food and all our guests had a great time. We had very good dealings with Janice Figeroa (hotel room block manager), but had some issues at the very last minute with Giovanna Buono (catering and events manager).

However despite some things going wrong- no one was any the wiser. Wedding was seamless and everyone had a great time. The hotel's decor, location, and food can't be beat for the price.
Wedding: 10/15/2010
Services Used: Wedding Cake, Catering, Wedding Planning, Event Rentals & Photobooths, Ceremony & Reception Venue
3.8 out of 5.0
3.8/5.0
  • Quality of Service:  4.5
  • Responsiveness:  3.5
  • Professionalism:  3.5
  • Value:  3.5
  • Flexibility:  4.0
had a blast! beautiful hotel. My photographer was able to gel a lot of beautiful images!
Wedding: 02/19/2011
Services Used: Ceremony & Reception Venue
2.9 out of 5.0
2.9/5.0
  • Quality of Service:  3.0
  • Responsiveness:  3.5
  • Professionalism:  5.0
  • Value:  3.0
  • Flexibility:  0.0

Cory 2 Reviews
I was unhappy with there follow through
Wedding: 12/06/2013
Services Used: Ceremony & Reception Venue
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ext. 2050
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4.3 out of 5.0
4.3
out of 5.0