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Quality of service
5.0 out of 5 rating
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Average response time
5.0 out of 5 rating
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Professionalism
5.0 out of 5 rating
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Value
5.0 out of 5 rating
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Flexibility
5.0 out of 5 rating
After visiting several venues during a trip to OR for my destination wedding, I found the Balch Hotel through an online search. My husband and I live out of state, and so we weren't able to visit the Balch in person prior booking, but after speaking with Samantha over the phone, I knew this was where we would be married. From that moment forward, I obviously had many exchanges with Samantha, as I was planning from out of state. Each time I needed to speak with her, she was quick to reapond, polite, kind, and incredibly thoughtful. By the time my wedding day arrived, I felt as though I was having my wedding at a dear friends venue. Samantha was there to wish me well, give me a hug, and make certain that we had everything we needed.
In addition to the excellent service I received, the venue itself is absolutely stunning. From the gorgoeus chandeliers in the lobby, to the view of Mt. Hood, and the immaculately manicured lawn to the charming guest rooms, this venue is amazing. My guests were blown away by the beauty of Hotel, and it made for the most unforgettable, personal, and magical day I will never forget. Thank you Samantha and Mari-Beth for an outstanding day, I look forward to visiting you both in the future.
After visiting several venues during a trip to OR for my destination wedding, I found the Balch Hotel through an online search. My husband and I live out of state, and so we weren't able to visit the Balch in person prior booking, but after speaking with Samantha over the phone, I knew this was where we would be married. From that moment forward, I obviously had many exchanges with Samantha, as I was planning from out of state. Each time I needed to speak with her, she was quick to reapond, polite, kind, and incredibly thoughtful. By the time my wedding day arrived, I felt as though I was having my wedding at a dear friends venue. Samantha was there to wish me well, give me a hug, and make certain that we had everything we needed.
In addition to the excellent service I received, the venue itself is absolutely stunning. From the gorgoeus chandeliers in the lobby, to the view of Mt. Hood, and the immaculately manicured lawn to the charming guest rooms, this venue is amazing. My guests were blown away by the beauty of Hotel, and it made for the most unforgettable, personal, and magical day I will never forget. Thank you Samantha and Mari-Beth for an outstanding day, I look forward to visiting you both in the future.
