Zaxwear Reviews
Reviews
4.0 out of 5 rating
4.0 out of 5 rating
4 Reviews
80% recommend it
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![Colleen]()
Colleen S. Sent on 08/11/2021Unpleasant experience
WHATEVER YOU DO, DO NOT GET WEDDING DRESS ALTERATIONS DONE FROM ANDREA AT ZAXWEAR.
I went to this business after being given a list of local seamstresses in the area of the shop I bought my beautiful wedding dress from. Andrea had my dress from early February until mid June, and when it was all said and done I was charged over $370. I had her hem the length of the dress, adjust the shoulder straps, and cinch in the sides of the chest area so it would fit better.
This describes the "finished" alterations when she was done:
-Instead of letting out the straps from the fabric (there was extra fabric for the straps below the stitching) to adjust them, she cut the straps which shortened the length of them so when she moved them further down in the back as I had originally asked, it made the chest area ride up and sit awkwardly in the front.
-When she cinched in the sides she did not remove any fabric or boning, making it bulky and flare outward.
-She sewed the cups in so crookedly that when I got home with my dress I had to remove them.
-She didn't even cut a straight hemline. It literally looked like a child cut it and I had to fix this myself.
BUT WAIT, IT GETS WORSE!
When I contacted Andrea after getting home with my dress and noticing more and more details that were poorly done, I sent her a brief email describing some of things I was unhappy with. She sent me a response saying that if I wanted to bring the dress back in she would give me a new estimate! Shocked by her suggestion, I sent a follow up email which included photos, asking her if, given the length of time- almost 6 months- that she had my dress, it was truly her best work that she should now charge me more money for to fix. No response. I emailed her again after several days, stating how I was surprised I hadn't heard from her and how little time I had left. I asked her for a response. NOTHING. Seems to be a pattern of hers with other reviewers too.
Honestly I'm just lucky to have found someone else to fix my dress. I literally had 12 days left before my wedding, the most important day of my life, when Andrea ghosted me. I called around all over western mass and no other tailors or seamstresses were even willing to look at a garment which another person had worked on.
The amazing and wonderful person who was able to help me fix everything with less than two weeks until my wedding had to figure out a way to lengthen the straps with what was left after they were cut so short, remove boning in the bodice which flared out, undo the horribly sewn cinch job Andrea did and correct it, and put in new cups that were the correct type/size.
Bottom line is Andrea didn't have a good understanding of how the dress was meant to fit my body. She took a ridiculously long amount of time to do a seriously bad job with the alterations. Then she decided to attempt to charge me more money to fix it and stopped responding to me when I brought these issues to her attention. Ladies, save yourself a major headache and don't go here!!! -
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