Your Event Party Rental Reviews
Reviews
4.1 out of 5 rating
4.1 out of 5 rating
25 Reviews
82% recommend it
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![Austin]()
Austin Sent on 04/25/2019Completely seamless
Your Event Party Rental did an amazing job for my wife and I’s wedding! We had a 150 guest winter reception at The Whiskey Factory in Detroit, and they made the process completely seamless. We rented chairs, tables, associated items (linens, etc) and coat racks. Eileen couldn't have been easier to deal with, and was very quick to respond with new price quotes when we had to make changes. They were so easy to deal with, even a husband could do it!
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![TheeOne2Love]()
Tyra Sent on 01/15/2018The setup for my wedding was wonderful! By the time I arrived at the venue everything was in place. They reached out with questions and were very professional. They were very responsive during the planning process as well. Will definitely recommend. -
![Chrissy]()
Christine Sent on 08/02/2015They are very professional on the phone and easy to work with. I never met anyone in-person. I simply emailed a diagram of how I wanted the chairs set up for the ceremony and they nailed it. After set-up, no one was on-site to ensure that the set-up was correct so the texted me a picture for my approval. I ordered 200 white wedding chairs for my outdoor garden ceremony to be arranged in a half-circle and I was very pleased with my service. -
User1630436 Sent on 05/23/2014So easy to work with. Had a very good experience. -
![Jessika Cartwright <3]()
Jessika Sent on 10/05/2014We used Your Event Rental for our backyard wedding. Everything turned out perfect! We rented a tent, tables, chairs, a bar and dance floor. The prices are reasonable and everything was in good shape. I recommend this vendor to anyone! -
![Janell]()
Janell Sent on 03/07/2017Overall, I would recommend Your Event Party Rental. The price and quality are competitive, and Eileen was very helpful with the booking process. We order linens and cocktail tables which we picked up/dropped off ourselves. They have flexible hours and are responsive with answering questions which is a huge plus in my book!
My advice would be to ask more questions and check the sizes before you leave. We had two long tables. One was 22' and the other was 20'. We didn't realize that the edges of the long linens were rounded, so there were gaps near the floor where the linens didn't overlap. We didn't ask. She didn't offer the info. So, I couldn't be upset. I was just disappointed. However, the linens for our cocktail tables were short, and I know for certain we ordered the extended length because I planned on using greenery ties around the base. When I notified them of the issue, they refunded money back to my card. They wronged their right which left me a happy customer. -
![Lindsey]()
Lindsey Sent on 10/03/2011This was by far the biggest mistake I made when planning my wedding. They seemed nice enough and the prices were fair on most items but it seemed like every time I went in, I talked to some one new and no one knew what was going on. I had ordered chargers, mirrors, table cloths, sashes, cocktail tables, and a few of their large martini glasses. They originally told me that I would be able to pick up my rental items either the Monday or Tuesday before my wedding (on Friday).
Monday came and they told us things wouldn't be ready until Tuesday, which was fine. Tuesday came and my husband went down there (a half hour drive from home) and was told not everything was ready. He took what was ready (the chargers and the mirrors only) and they told him the rest would be ready the next day. Wednesday, he went down there again, and he was told everything was still not ready. He took the sashes, cocktail tables, martini glasses, and a few of the tablecloths (not the ones used on the guest tables).
Thursday morning, I called them and they said the tablecloths would be ready sometime that day and they would call me when I could pick them up. By that time, however, my reception hall had already set the guest tables because when they had talked to Your Event, the reception hall said the table cloths had to be there by Tuesday at the latest because they wouldn't have the staff to set up the rest of the week.
Needless to say, I never got a call from Your Event. On my way to the rehearsal dinner (around 3:30), I called them and told them that they had to get some one down there to set up the tablecloths because I didn't have time and the reception hall didn't have the staff. I was put on hold for fifteen minutes for whomever I was talking to make another call only to be told that Your Event didn't have the staff either. They offered to deliver them to the the reception hall but the reception hall would have to set them up (and call in extra help to do so). This is also when I found out that the tablecloths I ordered had been delivered late Tuesday but some one ordered the wrong size so they had to send them back again which is why I didn't get them until the day before my wedding.
Overall, I am very displeased. I had to pay the reception hall $100 for Your Event's mistake. The mirrors they delivered were covered in wax, had fingerprints all over, were scratched, and there wasn't even all of them that I ordered. They never communicated to me what was going on with the linens until the day before and weren't very willing to help rectify the situation.
I would recommend my friends to go anywhere else but here. -
User1255498 Sent on 07/24/2013Will Never work with this company again. By far the worst customer service I've experienced. Our company rented a tent for an event. The tent was only anchored with 2 small cinder blocks. A storm blew the tent over through the night and all merchandise was ruined. To make matters worse, this tent company made our employees drive back out to the event site at MIDNIGHT to break down and move the tent themselves. They refused to pick it up until the next day. No apologies or compensation was offered by "Your Event Party Rental", just a manager that quotes the liability disclaimer and blames the client.Your Event Party Rental's reply:
We are very sorry about any inconvenience regarding your tent. I just happened to come across your review on the wedding wire and was surprised you posted about the festival on a wedding site. We really pride ourselves on our customer service, and we really do try to fix any kind of problem, even in the middle of the night. I do recall your event. It was at the Founder's Festival and we had several tents there that was put up for that weekend. We never got a call from anyone else regarding the tent blowing over during a storm, and we also didn't know about yours blowing away until the day after you wanted the tent picked up, so we could not respond if we didn't know. Regarding the late night pick up...we do charge a fee for that, but you had never requested to have it picked up that night, so it was scheduled to be picked up the next morning with the rest of the tents. We are very sorry again that your event turned out bad. I believe we would have fixed things if we knew about them in time.
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