Kiera Sent on 12/27/2018

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happy with store and service

Found my dress here while on a trip to visit my auntie. They were nice and I really liked my dress so much.

Latecia Sent on 12/07/2018

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Best Black Friday Shopping Ever!

I was nervous due to older reviews however Amber was great, accommodating and knew her stuff. I had an amazing experience!

Colene Sent on 03/20/2017

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I absolutely loved my dress. Lindsay helped us from start to finish and she was amazing. When we initially went in and I tried it on, I hadn't visited any other bridal shops yet. Lindsay wasn't pushy or overbearing at all. She told me to take my time and make sure I found the dress that was right for me. When we later came back she honored the same sale that was going on when we were in there the first time.

She checked in with me throughout the design of my dress. She even sent me a congratulatory text the day after our wedding and asked to see pictures. My experience there was wonderful and my dress was unbelievable. Lindsay was the best!

User2431305 Sent on 10/24/2015

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I found my dream dress at Winnie Couture and I couldn't be happier! I was able to customize a dress by combining the top of one gown with the bottom of another gown which made it truly unique. I came in with a vision and Winnie Couture made it a reality. The service was top notch and the dress came in ahead of schedule. It fit perfectly and didn't require any alterations! I was amazed! I would recommend this salon to anyone as it was truly a princess experience!!

User2137576 Sent on 05/18/2015

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FABULOUS service. The initial visit was what you want for bridal shopping with premier service, champagne, photos, and lots of laughs. These ladies know what they're doing. I had to last minute expedite my dress and they gladly accomodated. Thank you again!

User1970300 Sent on 12/15/2014

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My dress was so beautiful! Totally worth the price tag! The staff was so polite and friendly and they really made you feel special. They listen very well to what you are looking for. The only thing I wish they did was give me champagne to toast after you have found your dress! I saw them do it for another bride, but not me.

Lauren Sent on 06/09/2014

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I purchased the Annabelle dress, and couldn't have been happier with it! I had to place a rush on my order, and the dress came in with plenty of time for tailoring. The staff was friendly and knowledgeable about advising me on which size to order. My experience at Winnie Couture was excellent!

User6832858 Sent on 05/26/2014

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Her dresses are amazing, i walked into the store and instantly fell in love with my dress, even though i wasn't engaged yet, they were so nice with having me trying it on. a week later I came in and bought the dress. her dresses are elegant and extravagant at the same.

Carmen Sent on 02/23/2014

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Nothing short of being spectacular!!!
They were very attentive and loved the experience

Jessica Sent on 11/13/2013

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Great shop! Gorgeous dresses, had no appointment and they took me in and found me a dress after a horrible experience at Ventura's.

Candyce Sent on 10/22/2013

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Bought dress during black friday sale. Very private setting. Will not book multiple brides at the same time. Highly recommended.

Chloe Sent on 08/25/2013

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Loved Winnie Couture the I went to almost every wedding dress store in Houston and the by far exceeded my expectations and created exactly what I visioned

Leilani Sent on 08/21/2013

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Not a typical Bride...
In the sense that I was really not looking forward to looking for my wedding dress. I heard way too many horror stories.

Winnie Couture Associates were great at handling myself and my family that came with me when I selected my wedding gown. Made great suggestions, did not pressure me into anything that I did not like or want, was very conscience about my budget and did not waiver from it. They really helped me find the dress that I felt good about and would love.

I ended up with a dress that was unique, gorgeous and they even let me add some embellishments to the wedding gown.

My wedding was a destination wedding and they assisted me with shipping it to the location and even helped me ship my flower girls dresses as well. They have great customer service and really cared about all the details I needed for the special day.

User1093784 Sent on 02/14/2013

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Loved going here! Found my dream dress. The service was great!

Caroline Sent on 02/07/2013

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I went to Winnie Couture thinking that there was no way I could afford one of their dresses. I got lucky and came on a day when they had their sample dress sale. I got a BEAUTIFUL dress for an amazing price. I felt so glamorous on the wedding day! For a girl that is normally very low key, this was my chance to get dolled up and wear something out of my comfort zone. The dress itself was form fitting with lots of crystals and these great rosettes. The staff were so nice and helpful. You would think that they might be a bit snooty, but they are not. Love this store!

Itzel Sent on 11/08/2012

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Working in the wedding industry, I knew I wanted to wear a Winnie Couture gown on my wedding day before I was even engaged! As soon as I had that rock on my finger I went to Winnie to try on wedding dresses for the first time. All I knew was that I wanted something different and sophisticated. I coordinate 8-10 weddings a month and it seems like I see the same dress on my brides every weekend! It takes a lot to take my breath away and with the 4th dress I tried on I was sold. Krisha was very helpful and knowledgable about all the gowns in the store. She gave me the space when I needed it and didn't rush me. I ordered my gown in May of 2011 during one of their big sales and saved 30%. They said that the dress could take up to 9 months, but it was ready to be picked up 4 months later. I later went back and ordered my cathedral veil. They would match the color exactly and even customized it to my liking, and the additional customization cost was very reasonable. In response to another review, all the sample sizes are 10, so they do not cater to petite brides. I am not petite and I found the dresses samples great. They also keep their sample gowns in prestine condition so they were not dirty or wrinkled like many other shops. I am proud to say I am a Winnie Couture Bride!!

User839090 Sent on 06/24/2012

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I am SOOOO thrilled with my Winnie Couture dress. It was the first thing I purchased and one of my favorite aspects of our wedding. Every Winnie dress comes with a built-in bra, so you don't have to worry about finding appropriate undergarments for your dress. The salesgirls were really nice, and their store is beautiful. If you're looking for a glamorous, well constructed gown that looks different from all the rest, definitely check out Winnie Couture.

Em Sent on 06/04/2012

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I got my dress from Winnie Couture after going to 2 bridal shops. The minute I saw the dress I knew it was the one. The stylists that work with you are very personable and are easy to contact for any changes in your order. The dresses are made specifically for you and have a built in corset/bra which made it so comfortable. The material used is incredibley soft and beautiful and unlike any other wedding dresses. I have already made several recomendations to friends who have also found their dresses there. I would recommend Winnie Couture for any one wanting the perfect wedding dress for their big day.

Jessica Sent on 02/23/2012

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I fell in love with the boutique in Houston. It is so beautiful inside and everyone was so patient with me. My dress was all I could have hoped for and I wish I could wear it again! Everyone was so professional and willing to see me on a moment's notice.

Myriam Sent on 01/19/2012

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I, like many brides, was obsessed with watching say yes to the dress but unfortunately did not have the time or money to travel to NY and buy a dress. I visited several bridal shops and could not find anything close to the amazing dresses I saw on the show. While at a bridal show I came across the Winnie couture booth and loved the dresses plus the material was exceptional! I made an appointment the following weekend and was amazed at the quality, beauty, and the amazing customer service. Needless to say I purchased my dress that very day and had no problems. I received my custom dress in the time they said and I couldn't be happier with my dress and service. You will NOT find any other place with dresses this beautiful at a great price! I HIGHLY recommend it!

Brandie Sent on 01/19/2012

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I am beyond excited for my wedding day! I just picked up my gown from Winnie Couture and it looks fabulous! I need no alterations it fits like a glove, I can’t believe I don’t need a thing done but very happy for that. Thank you Winnie Couture and your amazing staff for blessing me with such a perfect beautiful gown. I am super thrilled.

Jennifer Sent on 01/10/2012

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My most unforgettable experience was at Winnie Couture…I had the best time there! such great service, you really feel the love from their staff. I just want to say THANK YOU for helping me find my perfect wedding dress!

Claudia Sent on 12/28/2011

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I absolutely loved my dress! I saw it online and said "that's my dress!" I went in and tried it on, it was better than I expected. They have so many beautiful dresses. I definitely recommend Winnie Couture to all brides. Everyone still ask me where I got my dress, and my bestfriend wants me to save mine for when she gets married!! Thank you Winnie!!

Grace Sent on 12/22/2011

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Delivers quick and a good value for what we wanted.

Brittney Sent on 11/25/2011

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I was welcomed into Winnie Couture with such love, I didn’t get snobby stares and horrible attitudes like I have at other stores. You could see that the girls that work there actually love their job. They were also very knowledgeable, my stylist gave me a tour and explained everything so well that I didn’t even need to ask questions, I was pleasantly surprised. I tried on several gowns over and over and over I couldn’t seem to narrow it down, they were all amazing. My stylist had me point out what I least liked about each dress and she narrowed it down for me but then I was torn between 2 dresses I couldn’t decide. They were both very similar but one was a little more casual then the other. I couldn’t make up my mind that day so I walked out a little sad. The next day I wake up and just decide to go back and purchase them both. I loved them both so much that I had to have them. I just figured I’d wear the more casual one for my reception and the other to the ceremony. Not only did I walk out with purchasing the 2 dresses but I also found a beautiful veil, a nice pair of heels and some pretty amazing earring and necklace. Winnie Couture has everything for a bride. Don’t look elsewhere Winnie Couture is it, you’d be making a mistake if you don’t stop by and take a look.

Breanna Sent on 11/10/2011

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Wedding dress was shopping was a fun magical experience, I went to several different bridal boutiques and they were all great but not as great as Winnie Couture. Winnie Couture is probably the most beautiful boutique I have been in, the décor is phenomenal. There are chandeliers and pretty colors of pink and gold that make it look glamorous. It’s absolutely breath taking. Now their dresses are even more glamorous, just stunning. I knew this was going to be the place. It was a beautiful location, their dresses are fabulous and my stylist was the sweetest. I had many dresses in my fitting room, it seemed like I had the entire boutique in there, I fell in love with almost all of them but I could only get one. It was definitely a hard decision, but my stylist was very helpful, she was 100% honest and told me if a dress didn’t look all that great on my figure. It made it a little easier by trying on my top 3 with heels and a veil so I could get a better feel and it worked. I knocked 2 out and found the one. The dress I picked is beyond beautiful, it’s definitely a princess dress and what I really loved is that I was able to customize it to make it more my own and unique. I literally found everything at Winnie Couture, from my dress, to shoes and a gorgeous veil.

Sarah Sent on 06/28/2011

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I had a wonderful experience with Winnie Couture. I bought the perfect dress from their Houston store last year, a few days before Labor Day Weekend. They were having a 25% off EVERYTHING sale and honored that even though I was early. I saved a ton of money on a brand new design.
Every gown in their store is gorgeous, which can actually be a bit overwhelming. I didn't think I'd be able to choose, but I ended up finding the perfect dress for me.
The thing about Winnie Couture is that they don't have the same dresses you always see on your friends or in magazines. Their dresses are unique and you won't have the same dress as anyone else you know. I actually have not seen anything like my dress and got more compliments on it than anything else in my wedding.
After purchasing the dress, it took less than two months for it to come in. They ordered my dress custom HtoH, meaning the length of the dress was custom made for me, plus my heel height. This was a great decision, and I recommend others do the same.
I had a wonderful experience with Winnie Couture and have no complaints about their service, quality, and professionalism.
Also, I really liked the alterations shop they send their customers to. They are quick and know what they are doing.

Tina Sent on 06/08/2011

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Winnie Couture had great quality and the best selection in a good price range in town... They were very helpful in the selection process.... They had fun with you and make the experience, being one of the most important ones very enjoyable.

My daughter's dress was beyond beautiful we were very pleased.

Vanessa Sent on 05/17/2011

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I had just moved to Houston newly engaged, and my future sister in law mentions Winnie Couture, she said she drove by it a few times and that it seems like they would have really pretty dresses. So I call make an appointment and they were so sweet, gave me so much information that helped me out so much considering this was my first time looking for a wedding dress. I go for a fitting and the dresses weren’t pretty they were beautiful! I was so excited to start trying them on but I had to get a tour first which was lovely my stylist talked about the different collections and of course I loved every collection. I didn’t exactly know what I was looking for so I had a list of different styles I thought would work best for me. My stylist was so helpful that she helped narrow it down and even pulled some dresses I never thought would good on me but they looked great, showed my curves off nicely. I was in heaven at Winnie Couture, not only were their dresses amazing but so was the actual store. It was so gorgeous! It was super girly and the chandeliers were a prefect touch. Their customer service was excellent, they constantly offered us some water, kept my family involved with my appointment. I loved my experience at Winnie and I definitely love the gown I purchased, I’m so thankful for Winnie. I looked stunning at my wedding everyone kept saying how much they loved my dress. Thanks Winnie Couture!!!

Luby Sent on 01/21/2011

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I had SO many compliments on my dress!! Thank you ladies, for the suggestions on customization. I had SO many compliments on my dress!! Everyone was remarking at the exquisite detail in the dress and commenting that they’d never seen anything so beautiful. I overheard things like “…she sparkled all the way down the aisle” and “…ohh, that was all done by hand.”

Tara Sent on 11/02/2010

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I can't go into how great Winnie Couture is. They had the most helpful staff for the entire process! They were able to give me a 20% discount because I paid in full which helped a lot. I also did the custom sizing, so my alterations were free. My complaint is not with Winnie Couture, but with the lady that they hire to do alterations. I had my alterations done and they looked great; however, I did not like how the bussle looked, so she was SUPPOSED to make some changes, but she never did! I got to my ceremony location and there were still safety pins in my dress! I would have noticed earlier, had Winnie had me try on the dress before I took it home, but they said they were too busy and it had fit so great the time I tried it on after alterations. I do not fault Winnie Couture with this. My dress still looked stunning and I got over it.

My bridal consultant at Winnie Couture probably had me try on every dress. I think it was great how she had me do it. We would try one dress on. Then ttry the next one. Then decide between those two. I chose and we got rid of the other one. Then I would try on a new dress and then try on the dress from my "favorite" and then chose again. I think this helped becasue I didn't have 5 favorites. I only had 2. It was a lot easier to remember what 2 dresses looked like as I tried on dresses @ other salons.

Jessica Sent on 06/06/2010

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I loved winnie couture and they created my dream wedding dress!! everyone loved it and my experience there was amazing!!

Mrs Sent on 10/20/2007

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Very good to work with! Great at communicating. My dress came the exact day they said it would!

Libby Sent on 11/22/2011

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Very helpful in helping me find my perfect dress. I got an amazing discount since I bought it on my first visit. Unfortunately, in the four months it took for the dress to come in, I lost 45 pounds so I had to get it altered drastically. I had it altered at John's Alterations nearby the salon, and they did such an amazing job! They did the entire dress in about 2 weeks and it was absolutely perfect!

Angel Sent on 08/07/2019

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Very very patient.

Amber was so pAtient with helping me find my dream dress and I did.

Alison Sent on 07/29/2013

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Simply gorgeous... Was incredibly impressed with the hospitality and attention Nicole provided during all fittings. Her follow up and attention to detail was much appreciated. The dresses are BEAUTIFUL!!! On the pricey side compared to several, however the quality in all of their dresses is unmatched. Highly recommended!!

Christine Sent on 07/25/2014

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I was ALMOST very disappointed with Winnie Couture but Breanna saved the day for me. I had booked an appointment at a bridal event and the lady said she would personally be taking care of me. I called the day of my appointment just to make sure I had the time right and I was told that I wasn't even on the schedule. That I would need to come in the next week. That wasn't an option since my family had come in from out of town to be there with me. Breanna told me that if I didn't mind the noise from vacuum cleaners, I could come in while the cleaning service was there, which I assume was probably her lunch break as well. Everything was perfect. She was so friendly and sweet. She went out of her way to make us comfortable and she was very professional. I ended up buying the first dress I tried on. It turned out to be a great experience thanks to Breanna.

Lacey Sent on 03/20/2013

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I LOVE my dress but it was a bit more expensive than I wanted to spend. But it's a once-in-lifetime thing, so I did it. I definitely don't regret it. But no one pressured me, which was very nice - I just fell in love with an expensive dress!

Reyna Sent on 09/22/2014

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I love this place! When I called to make the appointment they girl who answered said "I think you are going to find your dress here" and I totally bought my dress that day!

Lauren Sent on 06/20/2016

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I loved this store. Besides the fact that they didn't call me back, they were still great to work with. The dress that I chose was beautiful and great quality. I have no complaints. If you're looking for a beautiful dress, you'll probably find it here!

Michelle Sent on 12/08/2015

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I loved my Winnie dress!! The store itself is beautiful, by far the best experience in Houston. Their gowns are top notch, and you can't help but feel anything less than gorgeous when wearing one!

Stacy Sent on 07/29/2008

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I wish I could wear my dress everyday! I searched so many stores, and I either could not find something I liked, or it was way too expensive. Winnie Couture provided me with everything I was looking for. I could change the dress to my liking, color, shape, design...and the assistant was very helpful! I only wish I had more than one bussel(sp?) hook. It was constanly coming undone until it finally broke! But it was still what I wanted, and beautiful. You will not find this quality and differnt style for this price anywhere else!! Thanks!!

User1616565 Sent on 05/12/2014

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Winnie Couture was fabulous, they have great dresses to fit any style. I have visited about 7 different bridal salons and was unable to make a decision. I was referred to Winnie Couture and suddenly it was a hard decision between two favorites. I found THE dress on my first visit here. My only regret is that I didn't find this place sooner! This is also the most professional bridal salon I have been to; even my bridesmaids commented on how special the ladies make you feel and how excellent the service and selection was.

Meghan Sent on 11/30/2010

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My dress was utter perfection. The only complaint I have about my experience was dealing with a sash that was all wrong when the dress came in. It was a bit of a hassle to get anyone to call me back. Messages were not returned and the manager seemed to be 'out of town' a lot when I called. They had to reorder the sash, but since no one actually called me and spoke to me about exactly what was wrong, the reordered sash came in wrong as well. I had to call and track down the sash, which I was supposed to be notified about when it came in. When I called the first time (a month later) it wasn't there yet. Next time I called, I was told that it "should" be there because there is a box of sashes that just arrived. No offer to go LOOK for the sash....just that it is probably there.
So I went in and at this point, the manager was there and she talked to me about what I wanted. The sash was ordered a third time, and this time it was right.

I agree with a previous reviewer that once you buy the dress, the customer service quality drops dramatically.

When all was said and done, my dress looked amazing and I FELT amazing in it. Every single woman at the wedding was going gaga over the dress. It suited me and my body type so well!

Maqueshia Sent on 01/18/2016

4.2 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
3 out of 5 rating
Flexibility
3 out of 5 rating

I got my dress from here and i love it. However i did feel like i waa forced to buy my dress that day. I wanted to go home and think about it but they was like the 20% off is only of u purchase it now. Then i felt the pressure i bought it but came back 3 time after to try it on abd called over 5 Times

User2096652 Sent on 04/14/2015

4.1 out of 5 rating

Quality of service
4.5 out of 5 rating
Average response time
4.5 out of 5 rating
Professionalism
4 out of 5 rating
Value
3.5 out of 5 rating
Flexibility
4 out of 5 rating

I only came here because I made an appointment at the Houston Bridal Expo, but this happened to be the place that I found THE dress. After trying on hundreds of dresses, I must say that Winnie's dresses are made with the best materials. I loved how soft the tulle on my dress was and how it was designed to look like the dress was floating across the floor when I walked. I loved my dress, but I was extremely shocked by the price tag. Also, buyer beware that if you are shopping for a dress for a date in less than 6 months, you WILL have to pay the expedited shipping fee that Winnie requires. Another price to tack on was custom sizing. They did pressure me to buy in my first visit with the "first visit discount" that they offered. This left me feeling uneasy. Any bride knows that buying a dress is no easy decision, so it would be nice to not have to worry about extra fees and possibly missing out on a one time discount if you didn't decide RIGHT AWAY.

Lindsay Sent on 07/26/2012

3.5 out of 5 rating

Quality of service
1.5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
3 out of 5 rating
Value
3 out of 5 rating
Flexibility
5 out of 5 rating

I loved my dress; however, when they measured me they said I needed a size bigger than I really did. When I talked to my alterations guy he said it happens all the time. Also the zipper was showing when I got my dress and I had to pay to fix that in alterations. Also the bustle was snaps that were visable on the outside of my dress which my alterations guy had to fix as well. Over all for what I paid I was upset so much had to be corrected by my alterations guy.

Sarai Sent on 04/22/2010

3.5 out of 5 rating

Quality of service
3.5 out of 5 rating
Average response time
3.5 out of 5 rating
Professionalism
3.5 out of 5 rating
Value
3.5 out of 5 rating
Flexibility
3.5 out of 5 rating

I did find my perfect dress here it is the Hermettah Winnie Couture dress. Fell in love with it. Service was great at the beginning. If you are willing to work around that they have beautiful dresses.

Elizabeth Sent on 04/09/2012

3.2 out of 5 rating

Quality of service
3 out of 5 rating
Average response time
2 out of 5 rating
Professionalism
3 out of 5 rating
Value
5 out of 5 rating
Flexibility
3 out of 5 rating

After searching online through hundreds of wedding dresses, I knew that Winnie Couture dresses matched my style the best. I decided to get the "Katarina" style dress. I went during their 4th of July sale so I got it for 20% off, which was about $500 off. I went for my first meeting and had Laura as my consultant. Everything was great that day. I am 5' tall so I had them custom make the length from the start and also paid $180 for the bustle. Laura said it would take 3-6months for it to come in. If you go here, plan for 6months or wtv the longest length of time is. I understand that it is "hand-made" but it frustrated me not to have an update. Everytime I called, Laura was never available so I would leave her a message to return my call, and 90% of the time, she didn't. I had to call with a bad attitude to tell the receptionist to have Laura call me, otherwise, I wouldn't get a call back. Then when they called to tell me my dress was going to be in on Jan 2nd (which I had the day off of work) they tell me I couldn't go in to try it on until the Wed after because Laura is "off" every Mon & Tues. I tried to explain that I didn't want to take a day off of work and they insisted that she was the only one with my "folder." I was extremely upset and told them I was going that day and trying on my dress and didn't care who grabbed it from the back since I had only dealt with Laura in person once and didn't need her. Luckily for them, it came in early, right after Christmas, and I had the entire week off. I needed to take my bridal portraits so I went, tried it on and the only problem was that the bustle wasn't done correctly, but it would work for the pictures. Afterwards, I called and told them I needed them to fix the bustle since I paid for a "correct" one and the receptionist said they didn't cover that, so once again I was upset and it took Laura 2 weeks to return my call. Finally, I told her they were going to cover it and fix it with wtv alterations place and that I already paid $180 for it. I was pretty rude at that point, but it seems that by phone, that's the only way they respond. I took it in and they did have it fixed and I didn't pay. Everytime I went into the store, I had a good experience, but on the phone it was awful. My dress was absoltely perfect and I wouldn't change it for the world, but I just wish I had a better experience with the store. I feel pretty lucky that I didn't need any alterations, I'm pretty sure that would have been a mess as well. I would recommend the store for teh actual dresses, not necesarily for the staff.

Leslie Sent on 03/23/2010

3 out of 5 rating

Quality of service
3 out of 5 rating
Average response time
1 out of 5 rating
Professionalism
3 out of 5 rating
Value
4 out of 5 rating
Flexibility
4 out of 5 rating

I absolutely LOVED my Winnie Couture dress and everyone was in awe of it the whole wedding day! I bought the Romona dress which I tell everybody that it makes me look like I'm walking on clouds. The dress is beautiful, but the service can be shotty. Customer service reins supreme BEFORE you purchase the dress. AFTER you purchase the dress, they don't treat you with the same respect.

My order was misplaced, delayed, lost, etc. I think I got every excuse that ever existed. From the time that Winnie Couture contacted me saying that my dress is ready to pick up, it was another 3 months before I actually took it home. RAWR! What made it worse is that the girls at the salon didn't seem to put any effort in locating the dress. It's very lucky that I bought the dress well in advance of my wedding date or else I don't even know if I would have received it on time.

So if you can handle poor customer service to get that drop-dead celebrity status wedding gown, Winnie Couture is right for you.

Laura Sent on 11/18/2015

2.8 out of 5 rating

Quality of service
3 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
2 out of 5 rating
Value
2 out of 5 rating
Flexibility
3 out of 5 rating

I went bridal dress shopping with my mom, sister and dad here a couple of weeks ago. I had just started and this was the first place I looked.
The experience started out really wonderful, but the end ruined it.
The Good:
-The boutique is beautiful
-Connie, my stylist, was warm and helpful and very knowledgeable
The Bad:
-The samples available for sale in my budget, though they were up to 60% off, were in awful condition. There were stains on the bottom of the dresses, make up and yellowing on the inside top of the dresses, rips in the lace, etc
-HIGH PRESSURE SALES TACTICS TO CLOSE THE DEAL: I found a dress I liked. They offer a 20% discount 1st visit incentive. The sample wasn't in great condition, and a new one could be ordered in silk or satin. I preferred silk, but satin was closer to my budget (even with a discount, it would still be +$1K over). I said it was a big purchase and I wasn't comfortable buying then not having shopped anywhere else. Connie understood, but another woman came over--maybe the manager? She asked why I didn't want to buy and offered to keep looking. I explained and said I preferred to come back after searching some more to be sure. Out came the high pressure sales techniques--What do you think you will find anywhere else? I don't know what you are waiting for. The 20% discount is only good today, etc. It got very very uncomfortable. Completely ruined the experience.
I am SO happy I didn't buy here. I went to 6 other beautiful shops, and no other place gave me that pressure. AND I found 2 other dresses in 2 shops VERY similar to the one in Winnie that I liked even better that were 1. within my budget 2. better made and higher quality (both were real silk, and one was hand crafted).
If you find your dress here, great! But if you go and have the experience I did, don't force it. It is too big a purchase and decision to feel bullied into it. There are other shops that make you feel as special and beautiful.

User895832 Sent on 08/08/2012

2.7 out of 5 rating

Quality of service
2.5 out of 5 rating
Average response time
2.5 out of 5 rating
Professionalism
3 out of 5 rating
Value
4 out of 5 rating
Flexibility
1.5 out of 5 rating

When I first went to look at dresses at Winnie Couture I had an awesome experience. I found a dress that I loved and I ended up ordering the dress. I had emailed the "stylist" that I was assigned to a few months after I ordered my dress to check up on it and a few days later I got an email from another "stylist" that said the first one I had got fired and that she would be my new one. I thought that was ok and if I needed to contact her I could....wrong. I tried emailing my new stylist and she never responded and worst of all...I called one day to set up an appointment and the lady who answered marked me down for a certain date only to find out that when I showed up to pick up my dress on that date, I didn't have an appointment and they didn't let me pick up my dress even though I had paid for it!!! I was livid. I don't understand why you would need a stylist to pick up your dress! I thought that was so silly and ridiculous. After arguing for an hour with them, I ended up having to make an appointment to come back to pick up my dress and to top it all off, I found out that day that I was assigned to a new stylist. Really?! I personally feel that when someone quits or gets fired, you should be called to be aware that you are assigned to a new person. I don't even really understand why you need a stylist in the first place, but whatever. Once I picked up my dress it was beautiful but to be honest, it doesn't look "hand made" at all like they said it would be once I bought it. It looks like a dress that is not hand made at all. If I could go back in time I would not have purchased my dress at Winnie Couture at all...It wasn't worth the money I spent.

User2011459 Sent on 01/15/2015

2.3 out of 5 rating

Quality of service
2 out of 5 rating
Average response time
3.5 out of 5 rating
Professionalism
2.5 out of 5 rating
Value
2 out of 5 rating
Flexibility
1.5 out of 5 rating

I loved my dress. It was the third dress I tried on. I wish I would have tried more on, but I felt like I was pushed to get it then. That the bridal extrav. discount was too great to pass up. After a 3 month rush fee which was a few hundred and a custom fitting that was a few hundred my dress came out to over $3,000. I figured a custom fitting would include the height since I told her the inches of my heals, apparently not. My family and bridesmaids weren't there when I bought my dress and when it finally came in, they all planned to be there. When I called back to tell them my available day, they said that the manager said no, that it was the Saturday of black Friday and a huge sale day. No one but my sister saw the dress. Which made me super sad. I wanted the support and confirmation that I was making the right choice. That didn't happen. The alterations place they suggested a few doors down had to take in my dress a lot. I did loose weight, but I thought they would be a little more reasonably priced. Winnie said they were amazing they were completely wrong. Another 700 dollars later it fit but the lace was destroyed. I mentioned I wanted to keep the extra lace and material they were cutting off (4 inches from the top and 8 off of the bottom) to add the a christening dress for my future daughters. They handed me 4 small pieces that fit in the palm of my hand- that I am pretty sure came off of someone else's dress; after the lady from the back was rude and told me that I never told them to save the material. Pretty much yelled at me. I told the man at every fitting I had and it was on the order form which I told her, but she didn't seem to care. I wish Winnie never referred me to them. They butchered my dress.

M Sent on 07/09/2009

2.2 out of 5 rating

Quality of service
3 out of 5 rating
Average response time
2 out of 5 rating
Professionalism
1 out of 5 rating
Value
3 out of 5 rating
Flexibility
2 out of 5 rating

My experience with Winnie was such a roller coaster ride. I found the dress of my dreams on my first visit, I ordered it custom fit since I'd have to have alterations made anyway. I was ecstatic. It arrived 5 months later and the measurements were all wrong. I was informed the girl that had originally helped me no longer worked there and I was the 6th bride this had happened to. It was a month before my wedding and my dress had to be sent back and remade. Another sales girl that had helped me had come and gone in this time, so when I went back to check on my dress again I was dealing with a third salesgirl who I had to repeat my story to again. I still had to go back for three more alterations and in the end we ended up having to add boning and a halter strap to my strapless dress. It was four days before my wedding before I was able to bring my dress home. I loved my dress and got TONS of compliments .. but I'm not sure I would go through the same thing again.

Sheva Sent on 05/11/2010

2 out of 5 rating

Quality of service
2 out of 5 rating
Average response time
1 out of 5 rating
Professionalism
2 out of 5 rating
Value
4 out of 5 rating
Flexibility
1 out of 5 rating

The dresses are nice and I loved my dress but the people that work at Winnie Couture do not know what they are doing. Of course when you walk in for your first visit everyone is super nice and attentive, but the minute you buy a dress the whole mind set changes in there. I had issues with my dress until one week before the wedding and I could not get in touch with the manager for a month. I called Corporate and wasted my time telling them what was going on and finally one week before the wedding the manager called me back. I think the people that work there need to get additional training and realize that this is not a typicall "Retail" store and is a place where brides go and spend thousands of dollars for a dress.

Brenda Sent on 04/20/2008

1.6 out of 5 rating

Quality of service
1 out of 5 rating
Average response time
2 out of 5 rating
Professionalism
1 out of 5 rating
Value
2 out of 5 rating
Flexibility
2 out of 5 rating

My dress was late & wrong, it had to be sent back and re-made. It was beautiful but not worth the headaches! And even though I was told that I could make appts with Winnie when it came in wrong and I asked to meet with her I was refused.

L Sent on 09/21/2009

1.4 out of 5 rating

Quality of service
1 out of 5 rating
Average response time
2 out of 5 rating
Professionalism
2 out of 5 rating
Value
1 out of 5 rating
Flexibility
1 out of 5 rating

HORRIBLE EXPERIENCE! I would NOT recommend Winnie Couture to any bride that is looking to buy a dress. My dress was not built correctly, was late on delivery (almost a month later than promised) and had to be altered extensively due to not being built correctly the first time.

I went to Winnie on a recommendation I received from a bride while at a competitor's store. I was running into an issue with the fact that I am taller than what wedding gowns are normally designed for. This bride suggested that I go to Winnie because they could customize a gown for my height. I went and had a wonderful experience initially with the consultant that I ordered my dress from. She said the gown would come in just as we had designed it and would need very little alterations once it was in. NOT THE CASE AT ALL!

I received a letter telling me that the consultant that I had ordered my dress from was no longer with the company and that I would have a new consultant. The new consultant was very nice but at this point this was a disaster and only getting worse. I was also informed at this time (about a month and a half before my wedding) that my dress was not going to be here by the date we had agreed on. My dress ended up arriving a MONTH LATE. And it was not built correctly at all! I spent two weeks (a total of 9 visits) going to the alterations person (that Winnie chose) to try and get the dress acceptable for my wedding. We finally ended up with a dress that was adequate for the wedding only one week before the ceremony. Because of this I didn't get to have bridal portraits done or have any bridal photos taken. Sad when the memories of my dress experience are a nightmare and then the dress still wasn't what you had wanted for the one time that you will be getting married. I DO NOT RECOMMEND THIS VENDOR.

User1981499 Sent on 12/22/2014

1.1 out of 5 rating

Quality of service
0.5 out of 5 rating
Average response time
2 out of 5 rating
Professionalism
0.5 out of 5 rating
Value
2 out of 5 rating
Flexibility
0.5 out of 5 rating

I was extremely disappointed on how the dress was made, the customer service, and truly the overall experience.

*the dress was extremely tight: my measurements were the exact same and did not change. The fault was from the person who either measured me or the person who made the dress. I was first told that I must have gained weight. Once I was measured they realized that had nothing to do with it.
*the straps were never sized and were leaving red marks on my shoulder because it was cutting my circulation. The sales rep had to take pictures.
*the sequin belt was completely crooked- they couldn't even get that right?
*the back was not even able to button because the lace will tear
*unable to sit down on the dress
*the zipper on the back was not even aligned in the middle

Even the alterations guy from winnie couture said the dress was poorly made. I demanded a discount or refund of some sort. The manager told me they don't do discounts/refunds but they can offer to pay for alterations to be done since I paid for the dress to be custom fitted (extra 1200). After I received the dress from alterations, it actually looked worse. The alterations guy told me its difficult to make a dress bigger than smaller.

After an email written to corporate, 5 separate conversations with the manager, and having to threaten the manager that we will contact her boss, I was allowed to exchange this dress for a "sample try on dress that smelled and was stained." The manager said they were doing a favor for me and didn't want to refund my customize fee (1200). After my mom yelling at the manager and crying, the manager finally gave in and refunded the 1200. The manager told my mom that this was none of her business and she can discuss everything with me (the bride). It had everything to do with my mother since she made the payment!! This was a month long process and 4 weeks out from my wedding day since they were initially late with the delivery.

Christoph Sent on 02/11/2011

1 out of 5 rating

Quality of service
1 out of 5 rating
Average response time
1 out of 5 rating
Professionalism
1 out of 5 rating
Value
1 out of 5 rating
Flexibility
1 out of 5 rating

This is my experience with a recent purchase of a $4000 tailor made dress - bought in 2011.

On the surface they want to make you feel comfortable, comfortable enough to land the sale, then it all falls apart from there. Once a sale is closed, customer service all about dies. They treated me like a fourth class citizen, and the customer services was utterly clueless, after the purchase. I needed alternation that I paid for in advance to find out they would not even do them. Instead, sent me down the street without advance notification! This would not have been so bad if I had not flown all the way from New York City to Houston with my new mother-in-law. Even worse, the paid for alternations were never done!!! The dress as shipped in a box 10x10x13 inches!!!! In a plastic bag!!!

I am in the middle of starting a law suit against Winnie Couture for failure of delivering services, false advertising and damage of property.

YOU HAVE BEEN WARNED!!! THINK THREE TIMES BEFORE CLOSING A DEAL WITH THIS COMPANY FOR THE OF THE MOST IMPORTANT DAY OF YOUR LIFE!!!

I hope sharing my story prevent others from falling into the same trap!

Kristen Sent on 06/03/2013

0.4 out of 5 rating

Quality of service
0 out of 5 rating
Average response time
2 out of 5 rating
Professionalism
0 out of 5 rating
Value
0 out of 5 rating
Flexibility
0 out of 5 rating

HORRIBLE business practices. I was purchasing my dress at the Galleria location and was treated just fine, as you would expect, UNTIL I asked if I could have the afternoon to think about what I was spending and adding to my dress, etc. That is when the claws came out. I was told "If you leave without finalizing your purchase, we will have to charge you an additional 20%" in a very short and threatening tone. I WAS SHOCKED!! She was super nice up until the very moment I asked for a few hours to contemplate everything. That is when she became rude, insulting and unprofessional. I asked why I had to pay more and was told "Our computer system won't allow the discount if you leave. There is nothing I can do about it" I emailed the manager and asked for clarification and got the runaround. She replied with " I am not going to explain nor defend our policies. I hope you have a great wedding"!!! I asked for assistance and clarificatrion in 4 seperate emails and i received replys back that failed to adress the question i was asking whiuch was "Do you charge a potential customer more money if they fail to do business on their initial visit?" I was told "Yes we do but it sounds rude when you put it that way" on the phone but they would not deny it at all in writing. My dress was almost $3,000.00 and I was treated like a burden and absolutely insulted by this pressure tactic. VERY unprofessional from the top down. I found several dresses that I LOVED with other local stores and didn't have to tolerate their "take it or leave it, we don't care" attitude and I saved a ton of money in the process. Don't stand for this treatment ladies ... there are MANY other places to do business with that have dresses just as beautiful (if not more so) at much better prices!

User1381403 Sent on 10/15/2013

0.3 out of 5 rating

Quality of service
1 out of 5 rating
Average response time
0 out of 5 rating
Professionalism
0.5 out of 5 rating
Value
0 out of 5 rating
Flexibility
0 out of 5 rating

upon visiting the store, the stylist named Gina appeared extremely nice. telling us she has a rich husband and she basically didn't need the commission, she was doing it because she loved it. i was pressured by her to buy a dress on the spot because if i came back the next day the price would be higher. i pleaded with her to let me think it over, she again explained to me that i would be saving more money if i purchased on the spot. after making such a hasty decision, i realized that the changes i wanted made to the dress, i no longer needed them. i wanted the dress as is. i quickly called her less than 24hours later, she said although i no longer need the original mix/match i would still have to pay the fee for that, plus an additional $300 to for a different neckline. one would imagine that since i was no longer getting the changes made they would apply that credit towards the neckline. instead i was asked to pay more money. i have never in my life written a review about any company ever before in life! once they get your money they treat you with horrible customer service. i had to call her over 5times to even get her on the phone. i asked to speak with the regional manager whom i was initially told( by the girl who answered the phone) was in the store, but once she got back on the phone she claimed she left already. they have zero customer service(once they get your money) please, do NOT patronize them!!! beware!!! don't make the same mistake i made!! spend your money else where!! i am also writing to the BBB. no one deserves to treated like that!!

User895785 Sent on 08/11/2012

0.1 out of 5 rating

Quality of service
0 out of 5 rating
Average response time
0 out of 5 rating
Professionalism
0.5 out of 5 rating
Value
0 out of 5 rating
Flexibility
0 out of 5 rating

I met this vendor at the bridal extravaganza in houston. We made an appointment, but I never received a confirmation from them. I called them on the day of the appointment to confirm the time with them and they didn't even have an appointment on the books for me. They had availability, so they put me in for later in the day. Over the phone we discussed style and my size. I am a plus size, and I know that not every place accommodates that, but I was told both at the bridal extravaganza and on the phone that size was not an issue. I drove over an hour to get there, only to discover that they only had ONE dress that was a ball gown/a-line in a plus size. I wasted my time, but I most certainly will not waste my money with these people.

Winnie Couture Flagship Bridal Salon Houston Reviews

Reviews

Winnie Couture Flagship Bridal Salon Houston