What's the Occasion Linens & Decor Reviews

What's the Occasion Linens & Decor

Stafford, TX

4.7 out of 5 rating, 79 reviews

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4.7 out of 5 rating

4.7

Very good

79 reviews

Recommended by 94% of couples

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4.7 out of 5 rating
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4.7 out of 5 rating
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4.7 out of 5 rating
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Ursula Sent on 06/21/2021

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Amazing!!!!!

What’s the occasion has been amazing and super accommodating! We originally were scheduled for April 2020 but had to postpone due to covid. They were super flexible, even when we changed the date a few more times. They are honest, with great work ethic. Paid attention to every detail and made suggestions I would not have thought of. We finally had our wedding june 19, 2021 and everything turned out amazing!!!! Thank you so much, I would recommend you to anyone who wants a beautiful and stress less wedding or event experience :).
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Flavia Sent on 06/26/2025

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It's all about vision

what can I say... It was perfect. Fairrus and her team executed my vision perfectly. every little detail: Flowers, linen, candles, décor, chairs.. everything was beautiful. Professional and precise. Our wedding was at 12pm so everything needed to be on time and YES it was .. perfect!!!
Tamarah Sent on 11/06/2023

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Wedding Planner

The whole entire team at What's the Occasion is amazing. They are responsive, friendly, and have an amazing online system that provides accurate pricing. There rentals are always clean, linens are pressed to perfection, and they have modern/trendy rental selections. If you are planning an event make sure to use them for all your rental needs!

Are you interested?

Melinda Sent on 11/14/2022

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Bride - Wedding

Exceeded my expectations! The floral arrangements and bouquets were absolutely beautiful. Janessa was wonderful to work with and very professional.
Emem Sent on 04/21/2021

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Birthday drive-by Celebration

I was very pleased with the responsiveness and the ease to place my order for my drive by event. I used the silver shimmer wall which added just that pop I needed which I used as a photo back drop. Love love loved it!!
Erika Sent on 04/18/2021

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Wedding Planner

I recently needed a last minute order for linen for an upcoming Bridal Shower. I called and WTO was more than happy to assist. The quality of the linen and other items were in excellent condition and matches perfectly with my decor. Always a pleasure working with this company.
Natasha Sent on 04/13/2021

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Fantastic Team and Service!

Fairrus and her team are always friendly, efficient and professional!!
Kabrina Sent on 02/03/2021

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Exceptional Service

At the first meeting, Fairrus was delightful and just had pure excitement about going through linens and chargers. I appreciate her always answering emails promptly, and the fact that I could meet with her in person when needed.

If you plans change, she works with you and never makes it feel like a chore that changes have to be made. It's clear that she loves what she does and wants her customers to be happy with their experience from start to finish. I would definitely use her again!
Tyler Sent on 06/24/2020

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Highly Recommended!

Very nice space with great rental inventory. They made my fiancé happy, so I’m happy!
Renee Sent on 06/17/2020

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Seamless and enjoyable

This is our third time to use WTO and they have always given top notch service, even during this pandemic.
Fairrus was very patient while helping me find all the right items for our event. Also, their floral department is amazing. Our centerpieces stole the show.
You will love them!
Steffanie Sent on 01/28/2020

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Great Vendor

Fairrus and Milli are the sweetest! We rented out 270 white chiavari chairs, a half moon table, and a 48" table. We booked with them 6 months before and throughout the 6 months, their communication was spectacular. Every time I had a question, I'd receive a prompt response. As a bride, I really appreciated that. I requested to have everything delivered on the Friday before the wedding since we were going to set up our venue then, and they worked with me to get them there that day. The delivery and set up team was also very friendly and hard-working. Overall, working with What's the Occasion was a pleasure.
Eugene Sent on 10/17/2019

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Fantastic wedding vendor

We utilized What’s The Occasion (WTO) for our wedding on 10/13 since they were a preferred vendor and our experience with Fairrus and her team was nothing short of stellar. Everything from the initial consultation to the quote process to the execution on the day of was done with punctuality, class and a lovely touch. Fairrus is trustworthy, consistently professional, has a keen eye for detail and a quick grasp of the overall style you’re going for. She also thrives under pressure. WTO helped us with color schemes, furniture rental and even helped decorate our altar/backdrop which stood behind us during the ceremony. On top of that, we used their in-house florist to complete the décor for our wedding in unison with the color / palate scheme of our linens and table settings. We couldn’t be more pleased with our experience and would highly recommend WTO for any large-scale event, particularly weddings. Do yourself a favor and seek them out if you’re getting married – on top of everything else their prices are very competitive. Thanks again guys. Bravo!
Stacia Sent on 09/21/2019

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Wonderful experience

We worked with WTO for our wedding in September. When I scheduled my first consultation, Fairrus asked me what my colors were. I told her and she went into the showroom. She had already put together a look for me that I loved. You can't tell from the outside, but there are so many options (colors, fabrics, decor items) to choose from. I also met with Gena of Floristry, and told her what I was looking for in a bouquet. I made some adjustments to the original items, and as soon as I spoke to Fairrus and Mili about those adjustments, they adjusted my quote and sent it to me. After I finalized my totals, we had a few last minute changes. I called, spoke to Mili and she made the requested changes. I really appreciate the fact that WTO does not "hard sell'. They are willing to work with you and within your budget, so you can be as extravagant or as simple as you choose. They were always available to answer questions and responded quickly to messages. I wold certainly use them again and would recommend WTO to anyone needing decor/floral for an event.
Andrea Sent on 08/13/2019

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Hire them now!!!

I got married 8/11/19 at 5226 Elm. What’s the Occasion is one of their preferred vendors but I would booked them again and again. They’re very responsive with emails, they’re always there to answer any questions or concerns. I booked them for rentals and decor and oh my! Everything was perfect. Fairrus and Mili are super easy to work with, and they were very patient with us and helped us throughout all these months. I got so many compliments on my wedding decor!! And every detail was perfect, just how I imagined it. I’d hired them again in a heartbeat. Thank you to the Wto crew, Mili and Fairrus ❤️
Elaine Sent on 05/26/2019

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Excellent Service

"What's the Occasion" was able to accommodate my needs on short notice which was greatly appreciated. They did an excellent job. All of the items ordered were just as expected. Very pleased!
Stephany Sent on 12/18/2018

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What’s the Occasion Saved the Day!

My original vendor for a boxwood backdrop went MIA the night before my wedding and never showed up. I called about 5 different vendors the MORNING of my wedding to find anyone who could rent me a boxwood backdrop. Mili from What’s the Occasion answered the phone and solved all of my problems. She got the quote to me in record time and it was delivered within hours that same day. The boxwood backdrop was beautiful and my guests had so many compliments. Thank you to Mili and What’s the Occasion!
Kimberly Sent on 11/13/2018

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Great to work with

Working with Fairrus and her team for my wedding was amazing. They are super organized and detail oriented so that there was no confusion about any of the rentals on my wedding day.
Nkechi Sent on 11/07/2018

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great expirience

wonderful experience, very knowledgeable, made our wedding perfect .
Carla Sent on 11/06/2018

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Wonderful experience.

Very professional and reliable. They also have a real artistic vision and helped create a beautiful setting for our wedding. We loved everything about it! Would highly recommend.
Tiffany Sent on 11/04/2018

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They saved our wedding!!

What’s the Occasion saved our wedding!! Our original linen company (Monrreal & Co - do NOT use him) ghosted us starting the Tuesday before our wedding. Thursday we went on a man hunt and figured out that he most likely would not be showing up (which he did not). What’s the Occasion swooped in at a moments notice and got us linens that would work for our tables, showed us how to lay the round table clothes they had available in our original linen choice on rectangular tables, and calmed me down as I was very distressed when we arrived without an appointment!! They even had most of the linens available for us to take that day! If you need linens, these are the people you should use! They are very helpful and you can tell they love playing their role in making an event perfect!
Lauren Sent on 10/23/2018

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Fantastic vendor

Awesome variety of decor, linens and other event rentals. Always a pleasure to work with you! We look forward to doing business again soon.
Lauren Sent on 08/23/2018

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Fairrus and her team are true gems! She knows her stuff and it shows, just look at her showroom! Which by the way she keeps updating with the latest trends!!! I love coming to her showroom! It’s like dress up for grown ups! As an Event Planner it’s nice to go somewhere to mix and match and bounce your ideas off a professional before you present to the client. I highly recommend her company for any and all your decor needs!!
Morgan Sent on 10/18/2017

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Loved this team of designers! They executed my dream and made my wedding day more than I could’ve asked for. So flexible and patient and helpful with everything!!
Renae Sent on 10/10/2017

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I have nothing but great things to say about Fairrus and her business! She was recommended to be me by my wedding planner and from day one, she was extremely helpful and kind during my wedding planning process. I met with her multiple times to review our selections for our big day and she was willing and eager every time! Even when I was making last minute additions, everything was in place! My now husband and I wanted to do a first look of our ballroom before guest entered....it was a fairy tale! She transformed the ballroom with all the linens and decor! I can't thank her enough for making our day extra special and beautiful! She is a true gem!
Kelly Sent on 10/04/2017

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We rented furniture from What's the Occasion for my best friend's Bridal Shower and it was a huge hit! Everything was perfect from beginning to end.
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Javani Sent on 09/02/2017

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Love the beautiful linens great service great price point.
Alexis Sent on 08/21/2017

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I love their furniture and linens. Whitney made my vision come alive and I'm so grateful for her and her creative eye and attention to detail. I will definitely be using them again in the future.
Adrianna Sent on 03/21/2017

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Very professional, responsive, and flexible!
Greg Sent on 03/21/2017

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Advice I would give to any couple going to WTO, BRING EVERY QUESTION POSSIBLE! The owner makes things soooo easy and she answers everything with such patience and class. She never got annoyed with my silly questions or even my late night emails. The entire staff is helpful and willing to work with you and the venue. So worth the money and energy! I love them!!
Courtney Sent on 02/22/2017

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I've enjoyed working with Fairrus and her team, it was a one stop shop for me and what she didn't have on hand she found a way to make it happen. I didn't have to worry about anything which made the planning go even smoother. Thank you What's the occasion :)
Judy Sent on 02/13/2017

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Whats The Occasion is such an amazing company. I have worked with them numerous times and every time has been wonderful! They have a great selection of linens that is unmatched. They keep expanding their selection too and always have new and trendy items. I don't even live in Houston but I travel to Houston just to use Whats The Occasion. Fairrus is absolutely wonderful to work with as well! Thanks for the great service and great items!
Angela Sent on 02/06/2017

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My experience with What's the Occasion was amazing! Fairrus the owner has a brilliant eye for decor she literally turned my plain venue into an unforgettable gorgeous evening! Everything was beautiful and I would highly recommend her to anyone!
Charles Sent on 08/16/2016

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There's only one word I can say for the services that where provided, fantastic! Everything looked great. My guess we're visually surprised, as was I when I walked in the room! Great staff, great service, great price what more can you ask for. I highly recommend them!
Charles Sent on 08/11/2016

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What can I say but FANTASTIC!! Services where awesome!!
Ijeoma Sent on 05/17/2016

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I love Fair Fairrus,
She has definitely been a God send for me and my clients! If used her services for a number of events since 2015 and she has not let me down yet! She is a sweetheart and very professional, accommodating, very knowledgeable in everthing linen, she has an amazing eye! I love the fact that her company is family oriented and her husband and her son are there with her to assist with some of her jobs! I would definitely recommend What's the Occasion to all my clients and to anyone looking for high quality top of the line linens and decor!
User2602292 Sent on 05/09/2016

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Thank you so very much! I will surely recommend them to family
User2565468 Sent on 03/31/2016

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What's The Occasion is amazing! We love working with Fairrus and her team. They are always professional and attentive to their clients needs. WTO will always be my perferred vendor off choice for event rental. Thanks Fairrus!
User2451198 Sent on 12/02/2015

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I was up in the air about having specialty linens but after having a consultation with a competing linens house I found that I did want them, however price was a concern. After seeing some specials on Instagram from What's the Occasion, I requested pricing on one or two things I was interested in. I got an email back the same night with pricing that was nearly half of what I had been quoted from someone else. I was impressed. I made a consultation appointment and I'm glad I did! Farrius is an absolute professional and made great suggestions that made my wedding stand out. It was absolutely gorgeous and executed flawlessly!
Jourdan Sent on 08/25/2015

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Fairrus was fantastic! We met through a bride-to-be Facebook page and I ended up terminating the contract with the person doing my decor to use What's the Occasion? She was very welcoming and hands on; her showroom has a great selection of rentals to chose from. Her wedding was 2 days after mine and she still did her job perfectly! I was able to reach her if I had a question or had to change something which was a huge deal because our previous vendor was almost impossible to get in touch with. My wedding looked amazing! The colors and items we chose looked perfectly in the venue and went great with our theme. The guests were stunned after the room flip and the throne chairs were a huge hit! I'll be using What's the Occasion? for all my major event decor needs in the future. Thanks for being so awesome Fairrus!
Courtle Sent on 08/19/2015

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I really enjoyed working with Fairrus Whitney at What's the Occasion Linens and Decor. She was very personable and easy to talk to. She quickly responded to all my emails, and texts, and even stopped by my bridal suite on my big day to say congratulations!! She listened to all my ideas, and offered suggestions on how to make my wedding day extra special! We used her for our linen, King and Queen Chairs, frames, and bling chargers! Everyone raved on how beautiful everything looked. Her prices are unbeatable in the industry as well. If your looking for class, style, and exceptional service, look no further than What's the Occasion Linens & Decor, you will not be disappointed. She made my wedding a dream come true!! I really felt like a princess at my own ball!!!
Elizabeth Sent on 10/11/2014

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You were accomodating, responsive and very communicative. Thank you for making our night amazing.
Renata Sent on 10/06/2014

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I used WTO for all of my linens. I shopped around 10 other vendors and they were the friendliest with the best value. Fairrus listened to my needs and helped me chose linens that fit my vision and budget. I am very pleased with the linens at my wedding!
User1683594 Sent on 06/29/2014

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The young lady was very helpful in helping my wedding planner with finding the right chairs for my event. The linens and chargers added a very luxurious feel to my wedding reception. All the items were in great condition, clean, and regal yet the rentals were all affordable. Delivery and dry setup was done without a fuss. I was able to make payments without difficulty through a secure system. I even had payment reminders sent to me email along with invoice and balance which is great for a busy bride. Would highly recommend and use again.
Hayley Sent on 06/16/2014

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Wow! Just such a wonderful vendor. She nailed it. Her suggestions were amazing and totally in line with my vision. I'd totally recommend this vendor a million times over.
Lauren Sent on 06/09/2014

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Working with What's the Occasion Linens & Decor was a wonderful experience! I had visited a couple of other linen showrooms, but WTO had the best selection by far! The owner, Fairrus, is friendly and easy to work with. She was also willing to give tips and recommendations in order to get the rentals within my budget. The reception turned out beautifully, highly due to all of the sequined linens and colorful napkins through WTO. I would highly recommend working with What's the Occasion!
User1623036 Sent on 05/18/2014

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Fairrus was very friendly and gave great design tips. Extremely responsive and dedicated to doing a good job. Great variety in linen choices. Would definitely use What's the Occasion for any future needs.
Brittney Sent on 05/01/2014

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I am so glad my need for glitter gold linens brought me to Fairrus at What's the Occasion! Fairrus was amazing to work with and had great communication through the whole process! A week before my wedding I had to scramble to find chivari chairs due to my venue sticking me with a very high bill for chair rentals (not even in the color I requested) a week before my wedding. In a panic I called Fairrus and without hesitation she reached out and not only got me the gold chairs that I wanted but for much cheaper than my venue quoted me! I cannot thank her enough for going out of her way and helping make my wedding perfect! Future brides look no further you have found your linen and décor vendor!!!!
Laura Sent on 04/23/2014

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Very professional, friendly and caring. Every thing was just the way we wanted, will definitely use this vendor for future events.
Brandon Sent on 04/16/2014

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The staff at What's The Occasion was extremely friendly, easy to work with, flexible beyond expectation, and undoubtedly committed to providing a high standard of service to their clients. My company, Posh & Private Event Design, rented their linens for one of our corporate clients and would certainly use them for future events. The selection of linens they have is outstanding and the showroom is a great place to mock up design options!
Rachael Sent on 04/16/2014

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Professional awesome vendor! ! Two thumbs way up
Olivia Sent on 03/29/2014

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Very helpful and made great suggestions to keep me in my budget.
Denise Sent on 03/28/2014

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The vendor was very professional and attentive to my needs.
Lasting Sent on 03/28/2014

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What's the occassion has an amazing selection of high quality linens and other products essential for any type of event.
Mindy Sent on 03/22/2014

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Fairrus was Amazing!! She was easy to get a hold off and was be able to help even after work hours she would respond to my emails and text messages!! Everything was beautiful!
Dinetta Sent on 01/05/2014

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It was such a pleasure working with What's the Occasion Linens & Decor. The linen that were provided for our holiday toy drive and private adopt a family dinner party were amazing! The colors & the fabrics complimented our vision very well. The ladies of Divine Events will definaty be using the services of this company again!! Thanks!!
Christlyn Sent on 01/05/2014

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Such a pleasure to work with!!
User1454513 Sent on 11/26/2013

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Walked us through all of the options we needed, showed up on time and arranged everything perfectly! Highly recommend.
Chris Sent on 10/23/2013

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We ended up getting napkins last minute for our wedding and Fairrus was very easy to work with and get a hold of. All napkins were delivered. She has a wide variety of napkins and linens available and the color looked perfect with our table decorations and flowers. She will work within your budget and get you exceptional quality. Thanks for everything!
Jekeisha Sent on 09/09/2013

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Wonderful service! Beautiful linens, will use again very soon!!
Chantelle Sent on 08/06/2013

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What's The Occasion is extremely creative and professional. From the beginning they worked with our vision and helped bring it to reality. They were flexible with each and every update or change we needed to incorporate and went the extra mile to ensure we got just what we wanted. They delivered the linens, set them up beautifully and came back for break down as well. I didn't have to lift a finger! I would definitely use them in the future and refer then to friends.
Z Sent on 07/26/2013

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WTO promplty responded to my email request and was able to service our wedding with literally five days to prepare! What a pleasure to work with WTO! We will definitely call WTO for our next event! Excellent service!
Mary Sent on 07/25/2013

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The lovely ladies that delivered the table cloths were incredible. Just like a part of our family. The rental made the transition from the wedding to the reception work out great.

THANKS for helping make our baby's event perfect!
Mary Fontenot
409-752-7070
Jamail Sent on 05/28/2013

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Never have I ever been so impressed with a company and the selfless-lessness of an owner! My wife and I were provided Presidential treatment and we only saw a very small percentage of what "What's the Occasion," Linen & Decor Rentals in Houston can do....IF YOU ARE LOOKING FOR SOMEONE TO ORCHESTRATE YOUR OCCASION...this company is Highly recommended!
Texasgal Sent on 05/20/2013

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About 2 weeks before the wedding my mom and I decided that chargers were in the budget and would make the tables even prettier. What's the Occasion were amazing. They were responsive and got us all we needed on time and for an EXCELLENT price. Truly the chargers were great. They were dropped off on time and picked up timely. Everything was perfect.
Ivy Sent on 05/16/2013

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My daughter's wedding was approaching and we had yet to decide on whether or not to rent a few items. On the Monday before the wedding, I searched the web to determine which company had our items of interest at a fair price. Fairrus was magnificent! She not only had the items at a great price, including delivery and pick up but made a few suggestions which were even better than what we had envisioned. She was warm and very reassuring which helped diminish my anxiety and stress level. Due to time constraints, I could not visit her showroom to pick out the items, so she photographed and emailed them to me so I could make a decision. The items arrived on time which allowed the Houstonian to set up the ballroom that afternoon.
Alexandria Sent on 03/30/2013

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I actually met Fairrus back in 2010 when she was working with my wedding venue as a coordinator. I was elated when I heard she was now the owner of a linen rental company. As the go to person for my reception and wedding, she was always available to me, whether by phone conversation, email or text. The venue offered only basic linens, so Fairrus made the introduction between me and a linen vendor. She also went with me to the initial meeting to make sure I got exactly what I was looking for and for a great price. I will be referring everyone I know to What's the Occasion. I am so happy for you Fairrus!!!
Carmen Sent on 08/28/2015

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We love the service and quality provided at What's the Occasion Linens and Decor. Farrius is great with making our clients feel their vision become a reality. She offers quality linens, superb consultation's, and delivers top notch service for our events!
Auketria Sent on 07/29/2020

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Well Worth It!

What's the Occasion provided a streamlined process from start to finish which made doing business in the midst of a pandemic seamless. I was able to pay, sign my contract, and complete their client questionnaire digitally which was convenient and safe. Delivery and pick up was timely and staff was customer friendly. Not to mention, my family was thrilled at how I turned my garage into a cocktail bar for my birthday party with the table and bar stool rentals.

I'd use the service again for sure!
User4816507 Sent on 10/17/2019

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My experience was the best my wedding was amazing.

What's the occasion made my day the best day ever!!! Everything was just beautiful!!!!
Sharon Sent on 08/20/2014

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What's the occasion provided us with our linen and it was all very beautiful. We were very happy. They allowed us to make late changes to our color scheme and they were very flexible.
User1342224 Sent on 09/23/2013

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What's the Occasion was very easy to work with. Delivery and set up was well worth the fee charged. It made the entire set up go a lot smoother. I had multiple last minute changes, but they were no problem. One of the best vendors I met/worked with!
Kailey Sent on 10/06/2015

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Linens were absolutely beautiful, but they left one table cloth out without telling me I wouldn't need it. Do I freaked out thinking I lost one when in reality they shorted me one. Luckily the other two table cloths were long enough to cover the table. They did give me a refund.
Shana Sent on 11/21/2013

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What's The Occasion did a fabulous job supplying linens for my Wedding on 11/9. Fairrus was a joy to work with and was very responsive. She also had a lot of ideas and shows her knowledge for the business. I would recommend WTO to anyone looking for a reliable & professional company. I will use them again in the future for events and look forward to working with Farrius again :)
Ekiria Sent on 12/27/2015

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The vendor was able to execute a short notice request in a timely manner. They have the most up to date options to choose from. My guests complimented the rentals we received from this vendor.
Brittany Sent on 03/26/2022

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Most stressful and unprofessional experience with a vendor

I went to Fairrus at What's The Occasion as a recommendation from my now husband when he met her at a wedding show. At first, the team was helpful and allowed me to add and remove items from my invoice to accommodate my wedding. One month before, I contacted the company to schedule an appointment for my final selections. At the meeting I removed several items as the venue was now providing. Fairrus was not happy that I was making these changes and said I could remove items, I could only add. I told her that had not been the case. She said it was in the contract. I asked to see a contract I had signed. I paid the deposit to secure services, but signed nothing. She said the invoice was the contract. I replied invoices are itemized lists and not contracts. She gaffed and replied she won't remove the items and my "poor attitude" is not helping the situation. Was I frustrated... yes, but not one time did I yell or curse. She walked away from the table and began talking to another individual. Ten minutes later, she returned with the edited invoice, sat at her desk, and said nothing else. She left me at the table with no closure and acted as if I wasn't sitting there. I got up and left.
Fast forward a week before my wedding. My husband said to keep the services and just finish out the wedding. I agreed. I reached out to them to confirm drop-off and pick-up times. My calls and texts were not responded to. My husband called with the same result. My coordinator called resulting in the same results. My day of went up to the building and waited to receive some sort of service. Speaking with my coordinator, Fairrus began to slander my name saying I was lying and not providing full truths. She said I lied about the size of the elevators (which I stated standard sized elevators) and tried to screw them over with the rentals. Nonetheless, coordinator confirmed delivery for 2p although Fairrus tried to manipulate drop-off to accommodate another event she scheduled. Day before, i signed the actual contract. No more than an hour later, she attempts to charge us an extra $300 because the front of the venue was blocked by the city of Houston. We already paid a delivery fee AND elevator fee for the delivery of the items. Coordinator speaks to the delivery team directly and all is worked out.
The day of the wedding, the rentals are dropped off at 4pm instead of 2pm. Which makes set up fall late and pushes everything late INCLUDING my wedding. My moving team is now unloading their truck to make the process move faster. Remember I paid for delivery and unloading from elevator which now my people are doing, five of the ten tables are missing, and at the end of the night they pick up 2.5 hours late. They were informed pick up needs to be at 12:15am and the venue closes at 1a. The contract stated 2 hour pick-up grace period, but Fairrus confirmed with my coordinator this would not be a problem. They did not show up until 2:45am leaving my coordinator and venue coordinator heated.
I have never experienced such an unprofessional and rude vendor as Fairrus at What's The Occasion. I state that as a client and a wedding planner. She apparently only values and respects you as a client if you are spending large amounts of money without changes. There are things you just don't say or do to the bride especially so close to a very important day.
As we all know, reviews come from either highly satisfied or highly upset customers. You take your own risk any time seeking a service, but I can without a doubt say never again. I'm highly disappointed and will not be referring any client, friend, or family solely because of Fairrus.
User1946745 Sent on 12/01/2014

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I was very excited to work with the owner and all of her wonderful ideas and beautiful products she has in store. Sadly, after I made my complete payment, she notified me that she was unable to get my linens that I paid for. With my wedding being 29 days out, I had no other choice but to purchase linens from another company. She would not accommodate to my needs and even cussed out my wedding planner. She did refund 25% of the bill for the linens she was unable to order, but it was very difficult to even get portion. I am still out over $500 for something she could not provide. I would not recommend this company to anyone for her unprofessionalism, lack of emotion and disrespect she displayed.
Jessica Sent on 11/22/2021

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Unprofessional Thief

I had a backyard wedding Nov 2020 and used Whats the ocassion as a vendor for rentals. The services were not only horrible, but the owner (Fariss) is a thief and scammer. Long story short, our business ended with me having to dispute unauthorized charges she made on my major credit card. She lied about the reason for the charges but I had evidence to negate it. She made my special day a complete nightmare from beginning to end but because it was a last minute decision (our destination wedding got canceled due to COVID) she was the only vendor available on such short notice.

But I caution anyone not to use WTO, especially not for something as important as your wedding!
Kristen Sent on 05/03/2016

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We met with and booked this vendor a year before the wedding on 3/12/2016. The staff (minus the owner) showed up to the venue late and was missing some of the linen. When the staff arrived late, the owner was called and she disputed with my mother in law that I (the bride) told her to arrive at a different time when there are email and text messages as evidence. We were on a time schedule and after calling the owner, she was very unprofessional and although she tried to fix the problem, she did not have the linen that was ordered and wanted to substitute. We had to contact another vendor to bring the linen and pay additional money out of pocket and we are still waiting to be reimbursed. The workers were extremely slow (the owner never showed up even when she was notified of all of the problems her company was causing) and they bought dirty, stained linen to put on the tables, but of course we sent it back and would not allow it to be put out on our tables. People in the wedding missed hair and makeup appointments and we had to help her staff get finished so they wouldn't run into time for the wedding party to arrive and take pictures. My husband and I were very disappointed in the services we received and would not recommend this vendor to anyone again. A big thanks to another vendor for coming with the missing linen on a very short notice. The owner Farrius should consult with other linen owners and maybe they can share their professionalism with her. I have worked with other linen companies and this is the worst one ever. My mother in law followed up with her via email (in regards to the poor customer service on our wedding day and being reimbursed for buying the last minute linen from another company) and she only replied AFTER a review was submitted about her business on another wedding website. The problem has yet to be resolved.
Lorraine Sent on 03/20/2018

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Horrible experience. Feel totally ripped off! Stay away from this company!

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