Wardrobe Shop Reviews
Reviews
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3.8 out of 5 rating
3.8
28 reviews
Recommended by 76% of couples
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Quality of service 3.8 out of 5 rating3.8
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Average response time 3.7 out of 5 rating3.7
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Professionalism 3.9 out of 5 rating3.9
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Value 3.8 out of 5 rating3.8
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Flexibility 3.6 out of 5 rating3.6
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Evelyn Sent on 08/07/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
It’s just the look I was going for!
Purchased the Downton Abbey Tea Party Gown in Ivory by Nataya, and It’s just the look I was going for! I’m going to wear cowboy boots under it, wear my momma’s pearls and my mother-in-law’s old straw hat. All of our parents have passed, both mommas last year, so this way I get to have them there with us! Sorry, no picture yet! -
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Carol Sent on 07/21/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ecstatic Customer Here!!
Ordered the Downton Abbey Tea Party Gown in Ivory by Nataya on Sunday and received on Wednesday. Perfect fit! I'm only 5'1 but no alterations needed. Very happy with the dress. This is the second dress I have ordered from the Wardrobe Shop for a 1920s play I am in. I know it's not for a wedding, but this dress is very much a wedding dress, and Wardrobe Shop is a great company to deal with! -
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Kim Sent on 07/15/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Review of Alice Vintage Style Dress in Gold from Wardrobe Shop
I bought The Alice Vintage Style Dress in Gold by Nataya to wear in my sons casual wedding during these unique times. I wear a 1X, and was happy that the dress doesn't make me look huge with all the layers. I will be wearing my fathers cowboy boots with it, and dress is a perfect color to match that stitching. So, it looks just as good with cowboy boots as it does in the photos with fancy sandals. -
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Gina Sent on 01/05/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Dress, Great Company
This Great Gatsby Party Dress is amazing and totally surpassed my expectations! I am 5'5" and 135lbs. I ordered a medium. It fits great. I adjusted the straps in the back to fit my shape a bit. The material is so soft and flowy. The rose in the front has colored peachy tips and is beautiful. I will wear this dress for my wedding coming up this spring. It's my second marriage after my first passed away. This will make me feel special and like a beautiful bride without going over the top. I found the perfect pumps to go with it that keep it looking authentic vintage and feminine. The dress is so comfortable and made very well. I will be able to wear it for other occasions too. It was originally on back order but, came in faster then they predicted. When I contacted customer service for updates, they were very prompt and professional. I am so happy with this dress and can't wait for my big day to wear it! -
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Heather Sent on 11/13/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect Beach Wedding Dress
I received my wedding dress - the New Vintage Titanic Dress from Wardrobe Shop! It is exactly what I pictured for our wedding on Santa Monica beach. It came the day after I ordered it. The quality is great but it is sheerer than expected, I already ordered a slip. I feel beautiful and can’t wait to exchange our vows. Thank you! -
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Sue Sent on 10/04/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Second time around bride in Australia
Second time around bride in Australia. I bought the Downton Abbey Tea Party Gown for my second wedding. As a 50 something woman, I wanted pretty and feminine without the full white wedding look. The dress arrived very promptly and while the color was a coffee cream and it was beautiful. The fit was perfect and did not require any adjustment. I was very comfortable all day. I received a lot of lovely comments about the dress.
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Jane Sent on 10/04/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Soft and flowy dress for a second time bride
I bought the ivory Great Gatsby Part Dress from Wardrobe Shop for my wedding dress, and it was a dream to wear. Very feminine and floaty, with beautiful lacing-up at the back. I did eventually wear a medium, although I am normally somewhere between a small and a medium. I could have worn either, but it draped so well that the medium was great and felt more comfortable when dancing. I thought the price was amazingly good for such a beautiful dress -
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Sandy Sent on 09/23/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
1920s themed wedding dress
I bought the Alexa 1920s Flapper Style Dress from Wardrobe Shop. I’m wearing this to my daughters 1920s themed wedding in October. It’s everything I imagined. Sizing was spot on, I couldn’t be happier. Service was impeccable, delivery was quick, overall an excellent experience -
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Sandra Sent on 09/20/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful selection and amazing service
I purchased this dress for my Australian Bush Style wedding, it was beautiful and fitted perfect and arrived within 8 days. I got compliments all day and still people are asking me where did I get my dress, and the boots I also purchased just finished the dress off, again everyone was asking where did I get them...even though the boots did not get here until the Thursday (due to warehouse mix up) before the Saturday (wedding day) I was impressed with staff of Romantic Vintage Style Fashion for having them sent by express free of charge..made my day and would recommend purchasing these lovely dresses for any special occasion. -
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Geraldine Sent on 04/09/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
a Spiritual Ceremony in a Chapel
Yes, my dress arrived 💖I was soooo excited that I rushed out of work to get a glimpse of it. Wow was I thrilled is an understatement 😍😁😍. Once I saw it I had to try it on ..... shoes and all. I’m so happy with it. I knew I wouldn’t look as model like as your photos showed BUT for a 60+ Lady ready to marry her ‘First Love’, on 20th June, I felt like a Princess 💕.
We courted whilst teens of 15 & 16 for almost 5 years, got engaged at 18 and I ended the romance after2 years in 1976😭. We both went our separate ways, married others had family. But we NEVER forgot each other. 11 years ago Jake found me on the website Friendsreunited when he joined our old school page. He emailed me, we were both unattached by then, we met a month later at the Airport, so romantic ha ha ha .... this was the very first time to see each other and speak in person after 32 years 😝. Within a few days it felt like we’d never been apart, only in reality it had been a whole lifetime. Jake was living in London and I in Ireland, and our rekindled Love started up again. Jake moved to be next to me 7 years ago, so now after 11 blissful years we are going to ‘tie the knot’.
Thank you for such a wonderful service, the Dress arrived much quicker than expected and I just can’t wait to wear it on our Wedding Day, with a Spiritual Ceremony in the Little Chapel, in our town. I know I’m going to look and feel so beautiful 😍.
Sorry for babbling on but your Dress is the icing on the cake for me, for such a special day. -
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Susan Sent on 04/11/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I am thrilled with this gown! Your dimensions are spot on - did not even have to adjust them, but was very pleased to see it could easily be hemmed in a way that doesn’t affect the beautiful details. Soft, comfortable and well constructed. Flattering and fits like a glove. Two-piece makes it easier to Don. So please to a found your company in this amazing dress! -
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Lisa Sent on 09/10/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
LOVE Victorian mid-calf leather wedding boot. I called on Tues and explained I needed it delivered by Fri for a Sat party. I was looking for a shoe that would work with my Steam Pump victorian outfit that I would still be caught out in public with. I was little afraid that the distressed look would be more like the close-up single photo with white background- with a lot more orange crackling. But it looked just like the other photos. I am a size 8 and I usually go up a minimum full size for boots. Uggs I am a SIZE 10! So when they called to tell me they mistakenly thought they had a 9 in stock and I had to decide between 8.5 or 9.5.... I chose 8.5. They said it was a good quality leather and I figured I could get it stretched a little. When it arrived on Friday, it fit like a soft leather glove. The 9.5. would have been too big. The whole inside is like smooth kidd leather. Easy on and off (with shoe string adjustments) for a boot that by the nature of the design is NOT easy to get on and off. The lower heel made for a comfortable night standing but still looked like a high heel. I can't wait to wear them again come winter- I'm in Florida and it's flip-flops till late October. If you are going to wear a sock, go the full size up from your usual shoe (not boot) size. The pointy toe design did not cramp my toes as I was thinking it might do. Plenty of room. I wore them around the house for about an hour on Friday night and they stretched on their own a bit, forming to my feet it seemed. I would get the brown ones if I had a bit more money in the bank. Totally worth the investment. They will be sticking around for sometime to come. I really don't see them going out of fashion, ever. They were popular 100 years ago, why not 100 years from now?
The only negative, the sole is carved with a beautiful design. It was almost a shame to walk on it! I made people look at the bottom of my shoe, like it was a red Christian Louboutin or something, embarrassing my hubby a bit. -
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User2978922 Sent on 02/17/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I bought the beautiful Downtown Abbey Tea Party Gown, and it was a perfect fit for my apple-shaped Body. The dress was true to size, fabric is sheer and hangs nicely. The underdressed is separate from the overlay, which Ilanas a very nice feature because wear the overlay separately with jeans, or the underdress as a standalone dress. Deliver time was fantastic - 4 days from US to Australia! -
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User2972782 Sent on 02/12/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ordered Tea Party Wine Dress from The Wardrobe Shop a week ago, and it arrived in New Zealand within 5 days. It's beautiful and fits perfectly. Thank you, it will look great at my son's wedding. -
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Rosemary Sent on 09/10/20174.9 out of 5 rating4.9
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wow my dress arrived today! So excited still can't believe l only ordered it last Friday!
Tried it on perfect, I'm wearing it in March for my son's wedding can't wait!
I recommend this site to anyone needing that special gown. Many thanks. -
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Karen Sent on 06/17/20214.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Amazing beautiful stunning dresses
I had lost all hope of finding the right wedding dress until I found this one. Its fantastic more beautiful than in the photo and it feels so great on, everything is perfect about it. The dress I bought is the Great Gatsby Party Dress in Ivory by Nataya and I would highly recommend this dress. If you really want to feel special you will not regret it Thank you so much wardrobe shop! -
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Ruth Sent on 02/07/20174.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
Second time around bride here! Purchased the Edwardian Tea Party Gown in a size XL. It was a little big in the bust, as Brenda on the site chat advised it might be, so I had it taken in a bit, which was super simple. The dress is so delicate and beautiful when on, it just brought me to tears. The only concern is the gown was a little sheer, which for me is perfect as it was my wedding dress, but I can see how some ladies out there might want to wear a slip underneath - no big deal at all! A very happy bride! -
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User2978801 Sent on 02/17/20174.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
What a wonderful store! I bought a pair of the Victorian leather and Lace Boots from Wardrobe Shop and while they took a little bit to get to me, they was so worth the wait! The boots are comfortable, the leather is supple, and has that wonderful new leather scent! The boots are as comfortable as can be and I have never been more please! -
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Lizanne Sent on 06/23/20214.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 5 out of 5 rating5.0
My Mother of the Bride Dress
I bought the Downton Abbey Tea Party Gown in Ruby by Nataya from the Wardrobe Shop and absolutely love it!!! My daughter is getting married at the end of September and having a beach wedding. I’m wearing this beautiful Flowey dress with Crystal rose gold flip-flops and retro jewelry. Can’t wait!!! -
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User2970911 Sent on 02/09/20174.4 out of 5 rating4.4
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 3 out of 5 rating3.0
I'm a an older bride, and finding a dress was not easy, because I have an eclectic taste, and didn't want to wear a white wedding dress, that was my first wedding. The dress I settled on is the new vintage titanic dress, which is so much more beautiful in person than in the pictures! It's light, flows and beautifully ethereal! I wasn't sure about the size I needed, so the folks at The Wardrobes shop suggested I go by the size chart, and specifically mentioned this dress uns true to size, which it does. I have slightly larger arms, which this dress accommodates perfectly. Thank you Wardrobe Shop! I have recommended you to all my friends and Family! -
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Patricia Sent on 04/13/20261.6 out of 5 rating1.6-
Quality of service 1 out of 5 rating1.0
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Average response time 2 out of 5 rating2.0
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Professionalism 1 out of 5 rating1.0
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Value 3 out of 5 rating3.0
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Flexibility 1 out of 5 rating1.0
You are taking a big chance with this company
The dresses are fairly nice quality. However, I exchanged the first as it was too big on top and I didn't love the color. Paid the shipping fee. Got exchange and it just didn't fit right either. Decided to return it even though I knew there was a %15 restocking fee. Not great, but ok, I had decided to take a chance for my wedding dress. BUT, THEY DO NOT ACCEPT RETURNS ON EXCHANGES, and they do not tell you this anywhere. What a loss! I say DON'T TAKE THE CHANCE. There are other companies out there without this crazy policy! And they strung me a long for weeks saying they were "reviewing my case" and then just an email saying no. DON'T DO IT! -
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Jacqui Sent on 08/21/20171.4 out of 5 rating1.4
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 3 out of 5 rating3.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Purchased boots in half size larger as recommended. They were too big so I paid $20.00 to ship them back for the correct size. When I ordered the correct size they charged me $18.00 shipping. What they don't tell you is the "free shipping" they advertise is for the first order only. If you want a refund there is a 15% restocking fee. You can purchase the boots directly from OakTreeFarms.com. They offer free shipping and free returns. I could have saved myself money and time. -
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Shannon Sent on 01/21/20261 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Very Dissapointed
I received the dress, didn't love the fabric, never tried it on and returned it the same day. After a month, I emailed about my refund. They said my refund was denied because the dress was missing stitching in a 1 inch spot on the seem. I explained that I didn't cause the missing stitching, etc. They stopped replying and I didn't get my $280.00 refund. Never shop here! -
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![Nick]()
Nick Sent on 11/10/20211 out of 5 rating1.0-
Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Horrible, and very sad
Horrible Horrible Horrible, stay as far away as possible. We ordered a dress for my daughterʻs wedding about a month in advance. Was never told it was back ordered. The wedding came and went and I had to buy another dress. So we told Wardrobe Shop to cancel but then they said the couldnʻt as it was being delivered. Wasnʻt delivered for another week. We sent it back the same day. They took the shipping fee and 30%!! We told them again, and again..
The dress was shipped in the flimsiest packaging possible.
This is a racket, they make 30% on returns, that is great profit even if that is all they get.
BEWARE Customer service sucks. -
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Samira Sent on 07/22/20180.9 out of 5 rating0.9
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 0.5 out of 5 rating0.5
I am so disappointed. I returned two dresses on 11th June and on 22nd July I am still waiting for my refund and I am getting no response to emails.
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Vicki Sent on 10/29/20170.8 out of 5 rating0.8
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 0.5 out of 5 rating0.5
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Flexibility 0.5 out of 5 rating0.5
Bought a dress for my wedding. $500 arrived too late scrunched up in a small plastic bag. I returned for refund they have it as a refund status but haven't refunded my money and are ignoring all my enquiries. I've wasted nearly $600 with postage costs. Very upset :((( -
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Sherri Sent on 06/19/20180.7 out of 5 rating0.7
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Quality of service 0.5 out of 5 rating0.5
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Average response time 0.5 out of 5 rating0.5
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Professionalism 0.5 out of 5 rating0.5
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Buyer beware!! YOU MUST ASK QUESTIONS ABOUT RETURN POLICY! They don't tell you there is a 15% restocking fee AND if they didn't charge you the shipping fee, THEY SUBTRACT THAT TOO even though you have to PAY to send it back to them!!! Took them over a week to even respond that they received my item back. And that was after phone calls and emails!!! You better want whatever it is you order!!!! -
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Ann Sent on 04/06/2016
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Quality of service 0 out of 5 rating0.0
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Average response time 0 out of 5 rating0.0
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Professionalism 0 out of 5 rating0.0
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Value 0 out of 5 rating0.0
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Flexibility 0 out of 5 rating0.0
Trying to purchase from the Wardrobe Shop has been a nightmare! Customer Service has an incredible LACK OF ATTENTION TO DETAILS. This is one SHADY MERCHANT! BUYER BEWARE -- Dont waste your valuable time.
The first dress was too tight in the bust. (I knew what the return policy was and It Is Expensive!) I ordered the second dress in a larger size. I received order confirmation and shipping confirmation. Two or three days later I was informed that because of "the Holiday" (Thanksgiving) they didn't have the dress in my size and I could get it in that size in April (December Wedding).
Today is April 6 and I still dont see the dress in my size AND THERE IS NO CREDIT VOUCER IN MY ACCOUNT! $251?
Email correspondence is strange -- almost as if the person responding doesn't understand the definition of the words they are using. -
Quality of service
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