VIP Rides- Party Bus Services Reviews
Reviews
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4.9 out of 5 rating
4.9
Excellent
42 reviews
Recommended by 98% of couples
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Quality of service 4.9 out of 5 rating4.9
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Average response time 4.9 out of 5 rating4.9
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Professionalism 4.9 out of 5 rating4.9
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Value 4.9 out of 5 rating4.9
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Flexibility 4.9 out of 5 rating4.9
Awards
42
+5
User photos
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Featured
Shelton Sent on 01/23/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best service
I usually have problems with places responding to messages and call backs the Customer service here is outstanding and the party bus I got for my birthday was very clean and the driver made sure we had a great time will definitely book in the future -
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Monica Sent on 12/15/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Another great time
Looking forward to our next trip! I have booked our annual Christmas Bar crawl with VIP RIDES for more than 5 years with great memories. The weather this year was a true winter wonderland. I was a bit concerned. Cornelius safely got us to all our planned stops and was terrified when we were ready to move on. Everyone at VIP RIDES is a pleasure to work with!
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Michael Sent on 10/10/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience.
Great customer service. Easy transaction start to finish. Tyrone is a great driver. Felt like a VIP! -
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Kevin Sent on 10/10/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Always a great experience with VIP
Andy and his crew always take good care of us. The busses are always nice and comfy and everyone is great to deal with. Couldn’t recommend them more. -
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Michelle Sent on 10/09/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
VIP rides gives VIP service
Amazing company. 10/10 - the drivers were professional and punctual. Along with cleanliness! Hands down the best experience. -
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Sam Sent on 10/09/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Sam Kuprianov - wide with VIP
Very professional. Busses and very spacious, a lot of fun, and are in great shape. Great customer service. -
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A Cooper Sent on 10/09/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best!!
VIP rides is the best I could have got! They were punctual, accommodating and communicative. They made sure everything was great! -
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Taylor Sent on 10/09/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing experience!
Great communication , driver was friendly, quality bus. Would definitely book again! -
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Austin Sent on 10/09/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A+ Class and Service
This company was top notch from our first phone call to the final drop off. We used them for our wedding in September. The bus was clean and the owner was easy to communicate with, and our driver, Tyrone, was impeccable. Not only did they make extra stops free of charge, but the owner, Andrew, left of a bottle of 1942 as a wedding gift for me and my wife. First class all the way. Thank you for making our special day so great! -
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Josh Sent on 10/09/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Jones Wedding
Excellent experience! The bus was clean, comfortable, and right on time. Our group rode from a wedding in Akron to Cleveland and everything went perfectly. Highly recommend this service for any event transportation! -
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Vince Sent on 10/09/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
VIP Rides 10/10
VIP Rides is by far the best and only option for your special day! They cater to your every need and surpass the level of professionalism you’re looking for. I continue to use them for other events to this day! -
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Alyssa Sent on 10/09/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best!
VIP Rides goes above and beyond every single time. Their professionalism and hospitality is unmatched, and I would recommend them to anyone looking for a party bus rental!! -
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Alexandra Sent on 10/09/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
best party buses evs!
best party buses evs! would recommend to fam and friends 💯…. very responsive to questions and the party bus was so clean/let us stay on an extra hour with no charge…. The sound system was great. -
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Rory Sent on 10/09/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The greatest bus service ever
Incredible experience very spacious and phenomenal driver. Would recommend to everyone -
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Elizabeth Sent on 10/09/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Outstanding Service
Our experience with VIP Rides was unforgettable! From start to finish, everything was seamless and first-class. The bus was spotless, luxurious, and decked out with vibrant lighting, great sound, and plenty of space for everyone to relax and dance.
Our driver was professional, punctual, and incredibly friendly — he made sure we had an amazing time while keeping everything safe and smooth. Communication and booking were effortless, and the entire VIP Rides team went above and beyond to make our night special.
If you’re looking for a fun, classy, and stress-free way to celebrate, VIP Rides is the way to go! I can’t recommend them enough — 10/10 experience! 🎉🚌 -
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Skye Sent on 10/09/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Cannot recommend enough
Can’t recommend enough! 10/10 experience. always my favorite part of the night! -
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Bill Sent on 10/09/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Easy ride no stress
No stress even if drinking. Stay safe and comfortable. Professional driver and clean bus -
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Meredith Sent on 10/09/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Book them!
We booked a VIP party bus for our wedding and it was perfect! The bus was super clean, had really cool lighting, and we were able to play our own music the whole time which made it so much fun. The driver was professional, on time, and made everything run smoothly. Definitely a great choice for wedding transportation!
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![Austin]()
Austin Sent on 10/09/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great wedding bus experience
Staff/everyone was super welcoming and nice, experience was very good and would recommend to everyone -
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Ross Sent on 01/19/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great service
Great limo service. Highly recommend to anyone looking for a limo service that’s fun and easy! -
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Dragan Sent on 12/01/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Wedding Experience
The party bus was perfect for my wedding! It was clean, spacious, and had awesome lights and music that made the ride so much fun. The driver was super friendly and made sure everything went smoothly. It was a great way to keep the celebration going and add something extra to our special day. Definitely recommend it if you're looking for a fun, unforgettable experience for any big event! -
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Arthur Sent on 11/22/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent and professional
Driver was very professional and did everything he could to make it a wonderful night -
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Shalett Sent on 11/20/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had a great experience with this charter company. The Driver was professional, prompt, and very engaging. Love the cleanliness of the vehicle. It wa
Great time. The driver was prompt, professional and engaging. The party bus was clean, had all the bells and whistles. DEFINITELY A VIBE!!! -
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Mary Sent on 11/13/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Christmas lights
Lights , fun, drinks, no worries. Safe driver not drinking. Family and friends are always the way to celebrate. -
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Angie Sent on 11/13/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best DD in town!
Booked VIP Rides for my sister’s bachelorette party scavenger hunt. The driver was friendly and attentive. He was willing to take our group wherever we wanted to go, no matter how strange the request.
The bus was clean and comfy, and the lights and music on board helped set the tone for our incredible night.
Booking with VIP Rides was super easy and reasonably priced. We couldn’t have asked for a better company to work with. We’ll definitely be booking again. -
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![Elizabeth]()
Elizabeth Sent on 11/13/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Incredible Service
We booked with VIP Party Bus for our wedding on 7/24/2022, and it was hands down one of the best decisions we made for our special day! The experience was flawless from beginning to end. The bus was spacious enough to fit our whole wedding party easily, making it a perfect way to keep everyone together and relaxed between our venues.
The sound system was great, allowing us to play our favorite songs and keep the celebration going while on the road. Our driver was punctual, professional, and courteous, handling everything seamlessly so we could enjoy ourselves.
Having the VIP Party Bus added an extra layer of fun and convenience to our wedding day. It allowed us to travel in style, keep the energy up, and created memories we will cherish forever. If you are looking to add a unique, fun touch to your wedding day, we highly recommend VIP Party Bus! Thank you for making our day unforgettable! -
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Michelle Sent on 11/13/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fun & Professional
Great company to use for your big day or any special occasion. The ride was clean, the drivers were friendly and accommodating. Andrew hospitality was amazing. Highly recommend. -
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Gia R. Sent on 10/02/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful each year!
"I've been using VIP Party Bus for my birthday celebrations for several years now, and they never disappoint! Every year, they provide exceptional service, making sure my friends and I have the best ride possible. The buses are always clean, spacious, and well-equipped with everything we need to keep the party going. The drivers are professional, friendly, and go above and beyond to ensure a smooth and fun experience. Whether it's the sound system, the lights, or the overall vibe, VIP Party Bus always makes my birthday feel special. Highly recommend them for any event!" -
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Ryan Sent on 12/01/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
So much fun!
Always a great time with this company. They are friendly flexible and fun! Will always call them when we need a party bus ride service! -
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![Gia]()
Gia R. Sent on 11/16/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful Expereince!
VIP was a smooth company to work with. They had a nice and accommodating team. The bus was clean. They were easy to coordinate with and the driver was super kind. I would 10/10 recommend using them for your transportation services.
-Gia -
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Caren Sent on 10/11/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best transport service!
The best transport service!!! I used them for my wedding and now I am using them for both my sisters weddings. Very affordable and reasonable too!! They came early and got us where we needed to be on time and efficient. The bus was so cool and clean! best service by far. My friends will be using them for events. 10/10 recommend this company!!! -
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![Ashley]()
Ashley Sent on 07/12/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly Recommend!
Highly recommend VIP rides! I used them for my previous two birthday parties, they were very professional and accommodated my party of 15 greatly! -
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Jean Sent on 06/21/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience!
We had a great experience with VIP. Our wedding day went without a hitch and will use them again in the future for other events. -
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![Adriana]()
Adriana Sent on 12/06/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Awesome experience!
We rented a party bus from them back in April and it was such a great experience. The driver was so friendly and accommodate it. When I called to get a quote they were professional and friendly. Because I love their prices and business, I am renting another party bus from them for the month of October 2023 and I am so excited! Best party bus rental service near me. :) -
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Victoria Sent on 09/23/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lit party bus
Super fun way to transport our wedding party between events! They were extremely accommodating of our rambunctious party and highly dependable. Would certainly recommend to our friends! -
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Travis Sent on 06/03/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Unprofessional and Unprepared
DO NOT HIRE THIS COMPANY
Disgusting service. They tried extorting money from everyone in the bridal party to cover the time lost because the DRIVER had no idea where she was going. LaShawn is a horrible human being who offered nothing but stress and a disgusting attitude. The whole service was completely unprofessional and their response was to deny any wrongdoing and charge the credit card on file for the money they wanted.
The stars are to make sure this review is the first one read to WARN OTHER COUPLES DO NOT USE THIS SERVICE UNLESS YOU WANT TO RUIN YOUR WEDDING DAYVIP Rides- Party Bus Services's reply:
Travis since this is a duplicate review I will post the same response given to your wife Stephanie.
Let me start by apologizing for any miscommunications. I thought I was clear when I told you during the booking process that I am the manager of VIP Party Bus LLC. The man's voice you spoke to was the owner. I also told you that you may bring any beverages and ice and they could be placed in the coolers prior to your departure, also that we do not provide any beverages but would be more than happy to stop at a gas station to get ice/beverages/snacks or the like if requested. Never have we had to remind a client to bring beverages aboard a coach, but I will be more cognizant in the future. During your reservation process I called you to verify addresses on 2 separate occasions, the Jackson field was never mentioned until after your ceremony. Your itinerary stated pictures in the Metro Parks Cannon Rd TBD due to the weather conditions! When I arrived at the hotel the preloaded music videos were playing and it is loaded with Sirrus Satellite radios top wedding hits, I apologize you didn't like them, however it could have been turned off at any time. When they guys got on the bus I asked them "Does anyone want to DJ" and they all said no. So I left the videos playing, I assure you there is no way for my phone to be connected to the Bluetooth while a DVD is playing on the televisions. Also, It is completely false that I had an "argument" with your photographer nor did I "scream" at anyone. I did advise him that you had 15 minutes left your reservation and that I needed to speak with whomever was in charge regards to you going over your time, I was completely ignored as you stated. Unfortunately any overage time is not free. Your reservation was from 1-5p you were dropped off a 5:28pm at which time I did ask you how you would like to settle. I was there at the hotel at 12:45pm and the bus was boarded a 1:15pm, I sat at the church the entire time, you came out ready for pictures at 4:08pm and the pictures were 15 minutes away from your church and another 15mins away from your reception venue. You snapped at me and said you would take care of your overage on Tuesday. I understand that you were having a stressful day, but that's not how we operate, Payments are due at the time of service. We keep your credit card on file and per the contract you received we will bill for any overages at the time of drop off, but we do give the opportunity to pay cash. I billed your card for a half an hour as a courtesy because customarily we charge by the hour. I never honked a horn whatsoever; there were several cars in the metro parks that may have done that but most certainly wasn't me. As far as the GPS goes, yes your sister did have a signal in the metro park, I did not on my Garmin or my cellphone, I don't know many people that have service that far in the valley, and I did appreciate her help, she was very nice. I apologize you feel I was unprofessional, I've never in 16 years as a motor coach operator been called that before. While speaking to you on Tuesday when you called to discuss your concerns, once you found out it was me you hung up the phone before we could come to a resolution. I wasn't being confrontational I was being transparent. However, when your husband called and said that he was going to dispute the charge through his bank while swearing at me I found that a bit distasteful. If you would like to call the office to discuss this situation with the owner or myself we would both be more than happy to assist you, I assure you he is very aware of the situation and would love to speak to you. 330-869-2745 Best Wishes LaShawn -
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Mary Sent on 04/04/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Annual event for us!
Annual Christmas light adventures are so fun! My friends and family love the experience and look forward to going again this year. Bus is clean and driver is very experienced. Its nice to know your in good hands for a night out on the town.
See you again soon.VIP Rides- Party Bus Services's reply:
Mary,
I am so happy to hear that you enjoyed your tour. Hope to see you again this year!
LaShawn VIP Party Bus Manager -
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Stephanie Sent on 06/29/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Partied like Rock Stars w/ VIP
On Time and dressed to impress! Our driver showed up a little early which I was very happy about and it gave us time to go over bluetoothing for music and to bring aboard ice and other necessities. But I was more impressed that he was dressed in our wedding colors coincidently. We arrived safely and without worry. We partied like Rock Stars (tastefully). We were transported from the reception hall, where we left our vehicles, to the church and back. We stopped on MLK Blvd to take pics in the rain. Which did not put a damper on our day. I will use this service again in the future. Very pleased -
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Amanda Sent on 01/09/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience!!
I went through VIP Rides to book a party bus for my 21st birthday. We used the 25 passenger Bus and had plenty of room!! The driver was super professional and accommodating! Would definitely recommend them! -
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Brianna Sent on 08/27/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great customer service and awesome bus , I’ll def be booking with them again -
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Amy Sent on 11/27/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The party bus was on time, clean, and got us to where we were going on time. We were able to play our own music and drink... what more do you need in a party bus? They were responsive and easy to work with leading up to the wedding day. They were also the only company I could find that was willing to work with me on pricing because we only needed the bus for two hours while other companies had a 3-5 hour minimum that they were not willing to work with us on. -
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Michaela Sent on 07/12/20150.5 out of 5 rating0.5
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Quality of service 0.5 out of 5 rating0.5
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Average response time 0.5 out of 5 rating0.5
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Professionalism 0.5 out of 5 rating0.5
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Value 0.5 out of 5 rating0.5
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Flexibility 0.5 out of 5 rating0.5
I used VIP rides for my wedding on May 30. I received a call the day before or possibly the morning of my wedding to ask if I would prefer to have their newer bus. I said of course, that would be great. When the bus picked up us, I was disappointed with it. I was expecting something nice, but this was at best average. We tried to play music from our phone via the bluetooth capabilities, but it didn't work. The music would not come in either, so we basically just listened to static. The air conditioning on the bus did not work either. We complained to the driver, and he just kept saying it was on. It was not. I was so hot in my dress and the guys were miserable in their tuxes, but the driver was not trying to do anything to fix the situation. The next day, I spoke with Andrew and asked for a partial refund since the air was not working. He said he would have to look in to it to see if it was an issue with the busy or something the driver did. What I wanted to ask, why was does it matter? It didn't work. Needless to say, I have tried contacting them since and no one has ever responded. I would never recommend them.VIP Rides- Party Bus Services's reply:
Michaela, I'm so sorry to hear about such an experience on your wedding day. I looked up your name and can't find you in my system. My name is LaShawn I'm the new manager here. I would love to discuss this trip with you and make sure it was with us and not a company with a similar name. Would you call me in the office please, I would love to help you out with this situation. If it was us, I sincerely apologize and would love to make this right. I can be reached at 330-869-2847, I'm in the office everyday 10am-5pm. Thank you for taking the time to leave this review, I will look into this as soon as I hear from you. Kind Regards, VIP Rides -
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