Uptown Limousine Luxury Car Service Reviews
Reviews
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3.9 out of 5 rating
3.9 out of 5 rating
6 Reviews
78% recommend it
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![Robynetta]()
Robynetta Sent on 09/30/2019Beautiful, clean, professional, we had great time we were on time couldn’t ask for anything more special .
Mr Charles took us in after the formal limo driver car broke down. We called two weeks before the event. He was on time, nice, and very professional. -
User2242130 Sent on 07/25/2015Having Uptown Limousine as my wedding party's transportation was a gift for my husband and I, to which we were extremely grateful for but we honestly were and are displeased in every way possible and would have rather not had the headache. Please know that I am not a picky or hard to please person, in fact the opposite, however, I feel compelled to share my experiences. Here is what happened: our limo driver was over 20 minutes late picking my wedding party up which forced half of my wedding party to take a bus to the venue despite my wedding coordinator sending a detailed and color coded schedule for them. When the driver finally arrived, we only had enough time for one trip, and that was not smooth sailing to say the least. The driver showed up looking extremely unprofessional and did not know how to turn the A/C on in the back so it was extremely hot and stifling, she spent another 10 minutes trying to figure it out and even said it was her first time driving the vehicle. The driver got us lost and made us late to my ceremony. Granted the owner did not charge for the pick up in an effort to make up for the disaster earlier on...it was still an unpleasant way to start the festivities. I personally would not use this company again nor would I recommend it to anyone else. Prices were good, although I did not shop around for different prices...Uptown Limousine Luxury Car Service's reply:
My response. my black Chrysler 300 which is a beautiful car was on its way to pick up the wedding party unforthantly on this very hot day it decided to run hot coming from another job in Lincolnton nc. I had to find another car, called a friend who had a black Lincoln avail but wasn't at his lot which was 30 mins way so we did the best we could.. after that I don't know what happened, all what she stated could be correct with the driver... what I do know is I was speaking to about 4 different people from the beginning which was very confusing every one wanted to be in charge,, I personally decided to pick this party up myself with my white chrysler 300 at supposedly 11pm. which i normally don't break up hrs and charge this price, but I did.... they came out 11:35pm I was there 35 mins waiting. drop them off at there hotel and took $75 off there bill.... things happen sometimes, I always do my very best on every job I do...... the limo was not from uptown limousine. and the little hole we found in the resovoir has been repaired... also wedding wire where is the section where we can file a complain about the customer ? I have probably done thousands of jobs where are the good reviews... they do not take the time to write them.. if everything had went perfect would they have wrote a favorable review NO. not supprised they filed this they were unprofessional from the start had 4 different people calling including the bride with all different info. drunk and loud driving them back.. and guess what the bride was so grateful. showed no anger at that time,,, what about this past weekend wedding,, they where 30 mins late getting in.. 20 mins late coming out for the return and to top it off the Bride threw up in the limo.... goes both ways..............
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