Kate Sent on 09/15/2019

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So happy we found this company

As my engagement ring was a square shape, most jewelry stores didn't have any wedding bands to fit quite right. Finally one jeweler suggested TwoBirch for a custom piece. We sent in the measurements and they gave us several options to work with. We found what we wanted AND it was half the price of traditional stores. Awesome experience all the way around!

Sean Sent on 12/07/2018

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Very Hqppy

I can't say enough positive things about TwoBirch. I had an idea of what I wanted to buy for my wife as a gift and Vianca was incredible at answering my questions. She walked me through all of the steps helped me select the perfect gift. The ring is even more beautiful in person and my wife loves it. I highly recommend TwoBirch.

Annie Sent on 09/27/2018

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I'm skeptical of perfect score reviews but TwoBirch deserves it.

I wanted to help my fiance pick out my wedding band so I did the leg work for him. He gave me my budget and I went searching. After searching a few websites, going to a few chain stores and even going back to the jeweler who made my engagement ring I settled on TwoBirch. I went with one of their ring guards. I spoke with someone through their chat services about the size of the ring and how it would look with my engagement ring. It was suggested that I purchase the virtual fitting.

I received the virtual fitting kit in the mail. I completed the process and sent my pictures in. The next day I received an email from Vianca, who is amazing by the way, with a virtual imprint of my ring in several of the ring guards I selected. This was helpful because I was able to tell which ring guard would fit perfectly with my engagement ring. I was told when my fiance was ready to purchase my ring to email the order number and tell them I previously purchased the virtual fitting.

A few months later my fiance purchased my ring. I'm so excited! I open the package and put it on by itself. It fits perfectly! Then I put it on with my engagement ring and it doesn't go all the way down on my finger. It seems the part of the ring where the two rings are welded together is a little small and my engagement ring doesn't sit properly in the space. I contacted Vianca at TwoBirch and explained the issue. She said no problem just return the ring and to send pictures of the problem (UPS lost my ring for a day but that's a story for another day) and she will have the jeweler correct it. I sent the ring back and Vianca notified me that they received it.

Two weeks later my ring came back and it's perfect! The process was so easy. The ring was under my budget and it was what I wanted. Something that rarely happens with me! I will definitely be a repeat customer.

Mary Sent on 07/21/2017

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I ordered the 3 Stone Anniversary Ring Wrap and the Perfect fit kit after speaking with Jessica virtually about my solitaire and what the best stone option would be for the wrap on 6/12/2017. I received the perfect fit kit shortly afterward and returned it immediately. I received an email on 6/22/2017 with pictures of the mold which looked awesome. I gave my approval and on 6/29/2017 I received an email with pictures of the completed ring and gave my final approval. I received the ring on 7/5/2017 and it looked absolutely amazing with my solitaire. During this process I also spoke with Andrew who was very helpful and professional. The day I received the ring I realized I hadn't requested an appraisal for insurance purposes. I sent an email and within 4 hours I received the appraisal from Vianca. My dealings with all 3 people were what I would consider over the top. I took the ring to my jeweler because I wanted my solitaire professionally cleaned and he confirmed the color and clarity were spot on. Satisfaction doesn't even come close to describing my beautiful ring, the representatives I dealt with and the timeliness of the entire process. I wouldn't hesitate to recommend Two Birch to anyone looking to enhance their current ring. Thank you.

Emily Sent on 12/30/2016

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I had a custom ring guard made for my engagement ring and I am in love with it! I used their perfect fit mold to start with and I am so glad I did! They showed me lots of beautiful options with my ring, some that I had picked and some they recommended, and I actually ended up ordering one of their recommendations. The quality of this ring matches those that are hundreds of dollars more expensive. The customer service was top notch too. When I had decided what I wanted I let them know and they made the ring guard custom to my engagement ring from the mold. It compliments my ring so well and fits perfectly. Couldn't be happier!

Aaron Sent on 03/22/2016

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Wow the customer service is enough to overshadow my amazing ring. They were really quick getting back wit me via email so could catch a sale with a custom order. They split a ring guard design in half so I could get the style I wanted on a single ring. When the order shipped, I received the full ring guard by mistake. As soon I contacted them they got back with me and overnighted the right ring! Both the wrong ring and the right ring were beautiful and great quality. I sent the wrong one back though haha. It fits really close to my ring, but will need to be adjusted slightly which I expected because the wax mold i sent in was kinda messy. I did a bad job but it's no concern to me because I LOVE my little ring. Looking forward to wearing it daily!

User2553980 Sent on 03/15/2016

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Here's one for the grooms looking for a good ring for a good price out there:

I bought my fiance a non-traditional engagement band, so I knew that finding a good wedding band to go with it might be a challenge. She fell in love with the idea of a wrap band, so after a little research I found Twobirch. I first ordered their Perfect Fit mold and they used it to make a model of her ring. They made the mold then sent us pictures of their recommended enhancers to go with it. Vianca was very helpful and kept in touch to make sure things were going smoothly. We chose the wrap we liked the most and I made the order (and lucky me, they were running a 15% off special that day!). It took about three weeks for them to make our custom band and for it to get here, but the wait was worth it. The ring fit really snugly, and looks perfect with her engagament ring. We couldn't be happier with the end result. The ring is very pretty and the diamonds have a nice luster.

User2543471 Sent on 02/27/2016

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I absolutely love my ring guard. It was made to fit my unique engagement and it came out beautiful. The customer service was second to none. I highly recommend them, there rings are beautiful!

User2511476 Sent on 01/19/2016

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Just spoke to and worked with Greg and he is PHENOMENAL. We were experiencing a few glitches with the internet and he was extremely accommodating through all of it. This is the place to go for your wedding band. They have so many options and very affordable. I haven't received the band yet as I am awaiting my perfect mold kit but I wanted to leave a review about their exceptional review.

Irene Sent on 10/31/2015

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I bought a sterling silver engagement ring and band from my husband for Christmas. This past month I bought an anniversary band to go with it. I absolutely love my set!!! It's gorgeous. I was looking for something to replace my old band, but couldn't afford to spent a lot. The sterling set fit my budget and it beautiful set with black and clear cz. Customer service has been nothing but exceptional. I have had many phone calls and emails back and forth to get just what I wanted!!! Thank you to Maria, Vianca and the whole Twobirch team. Found them by doing search online and saw several reviews on wedding wire...

Kimberly Sent on 06/22/2015

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My original order was received and happened to be the wrong size. Although I was delighted at the level of professionalism and extra supplies to take care of my ring guard and ring, it was the wrong size. I contacted Maria (who was wonderful) and she provided me with a pre-paid return label to send the ring back to exchange it which I did. Within a short amount of time, I received the most gorgeous ring packaged as professionally as the first to include new care supplies. I purchased this ring (sterling silver) as an alternate to my wedding ring when traveling and its cut, clarity, and workmanship are just gorgeous and its presence on my wedding finger is beyond astonishing!! I absolutely love it. So if you have an initial problem with your first order, make sure to give TwoBirch a chance to correct it. They did so promptly and I'm glad I went through with it instead of simply returning the ring for a refund. I will continue to purchase from TwoBirch as the quality of the ring and ring guard I received are delightful. Thank you Maria!! You guys are awesome!!

Elaine Sent on 06/03/2015

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I am so happy I ordered from this company! Maria helped me all the way with my purchase , she is professional extremely patient and very flexible ! I ordered a ring guard which did not fit at first (my mistake for choosing wrong sizing ) Maria sent me a free mold kit to make another one and send to them! I received my ring super fast. Maria is just outstanding and wonderful to work with. She answered all my emails promptly! By far the best customer service experience I have ever had ! Highly higly recommend this company .. And the best thing ....?? I ABSOLUTELY looooooved my ring ! It is Everything I expected it to be .. Affordable prices. GREAT quality.. I'm really no exaggerating !!! Thank you TwoBirch!

Taylor Sent on 03/19/2015

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Maria V was EXCEPTIONAL. I was so worried I would not be able to find a setting to fit my fiancé's vision of what he wanted my ring to look like. TwoBirch had it. The exact setting. And Maria helped me step by step through the entire process. I could not be happier with my decision to order my custom ring through TwoBirch :)

User2070149 Sent on 03/18/2015

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Two Birch has so many beautiful choices that I am really happy I did the sure-fit mold. They sent me pictures of several options and quickly got my choice to me. I had ordered a ring guard that once I had it on just wasn't my style, and my exchange was handled promptly and professionally. Maria sent new images for me to choose from of some simpler styles, and today I received the perfect ring for me. I had an excellent experience and highly recommend their product. I wasn't spending a lot of money, but Maria treated me like their most important client. Kudos!

Nancy Sent on 03/04/2015

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I accidentally found TwoBirch and I am so glad I did. We purchased my engagement ring back in 2011 and I could not find a band I liked with it but LONGED for a guard anyways so I kept searching. I do nothing with out research and reviews so I went on the hunt after finding them. After finding out I could return it if it didn't work out and so on and so forth I made the leap. I emailed them to ask them questions I was curious about and after receiving an immediate response and great customer service (this is HUGE to me because I work in customer service) I really knew I wanted to use them. So I ordered the mold and sent it off. Not to long after I got pics and my husband picked a band and when I tell you that I was excited after seeing it in person...that's an understatement. It matched perfectly, fit perfectly, and was more than I could dream of. Due to our budget we went with a sterling silver and CZ Combination Cathedral and Classic Ring Guard and it is a perfect match for my 14k white gold with almost a full carat of diamonds e-ring... I WILL be ordering the same guard but in 14k white gold with blue sapphires running up the cathedral, which I have already contacted and they have assured me they could do. In the meantime I feel no rush because this one is stunning.

Angie Sent on 03/02/2015

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LOVD MY RING!! I get complements on it every time I'm out because it's such a stunner!! Maria was WONDERFUL to work with!! I could not be more pleased!! THANK YOU!!!!

Samantha Sent on 02/09/2015

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I had a 1.5 carat solitaire and this wrap enhanced it beautifully! I had questions which they promptly addressed (even on the weekend). I would recommend 100%!

User2202144 Sent on 01/31/2015

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We just received my wedding band the other day and it is absolutely perfect!!! We ordered the 1ctw Vintage Filigree & Milgrained Wedding Band with the perfect mold kit and it exceeded our expectations! I was able to communicate with Maria throughout the entire process and she was absolutely wonderful. I would highly recommend this jeweler.

User1871853 Sent on 10/19/2014

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I stumbled upon TwoBirch when I was trying to find a unique wedding band. We had gone to jewelers but couldn't find anything I really liked. I ordered a ring guard (which was beautiful) but when I received it, it just didn't quite fit right with my engagement ring so I returned it. TwoBirch sent me a ring mold for my engagement ring and once they received it I was actually able to work with them to find a ring that would custom fit mine. Once I received the new one it was absolutely perfect. Exactly what I was looking for. They were so easy to work with and incredibly affordable, especially when you consider the custom work they are doing.Highly recommend!

Kristine Sent on 10/18/2014

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Absolutely Wonderful! Received my Claddagh wrap today and its perfect! All communication with your company was prompt and courteous. Would recommend to anyone!

Amber Sent on 09/20/2014

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With rings of the same quality and workmanship costing triple the price here in Australia I thought I was destined to end up with a mass produced, ill-fitting wedding band on my big day. Until my fiancé came across Two Birch!
I can't thank Maria enough - the entire service was seemless and well above and beyond my expectations. Maria's communication was fantastic - I was kept in the loop at every stage of the process in creating my ring guard, it was produced and shipped across the world quickly and it turned out perfectly! I would recommend Two Birch to anyone, anywhere in the world!

Britney Sent on 08/28/2014

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I knew from the day I got engaged that I wanted a ring guard/Jacket. I found Two Bitch online and loved the selection but was initially hesitant to order online. After shopping around at different stores for a year and getting sub quality selection and service I finally emailed Maria at Two Birch. She did some mock ups and sent out the ring mold kit. Once that was back to her she was able to really help me see the vision with my odd shaped ring. Ring jackets aren't just for solitaires! I even shared a picture of one of the guards I found in a store and she had one just like it if not better. I was able to choose my metal, and stone type and color and really create my dream. I had been searching for this band for two years and i'm so glad she had exactly the band I wanted to wear for many wonderful years.
Thank you!

User1778248 Sent on 08/24/2014

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I was probably their worst customer, I had a hard time deciding which beautiful design I wanted with my wedding ring. I purchased several, and with every exchange/return Maria was always friendly and helpful. I am totally in love with my ring guard. I received so many compliments on it and it just reconfirms my choice to shop TwoBirch. They have very quality products, prompt service and I have recommended them to all my friends. Thanks again for all your help.

User1772372 Sent on 08/19/2014

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I had an excellent experience with TwoBirch. I love how they can customize wraps and guards using a mold of your ring to get a perfect fit. I actually did that with two different rings: my engagement ring and a fake cubic zirconium one and they both were a custom match.

I do recommend that you find out your ring size even if you are sending in a mold. The ring I did before I knew my ring size was actually too small. But once I found out my ring size (I went to Target and had it done for free), the next ring fit perfectly.

Maria is great, she responds in a very timely manner and makes sure that you like everything you are getting, even if it is a matter of personal taste. The other thing that I really like is that you can order their rings in a variety of metals and stones.

I highly recommend TwoBirch and am sure that I will be purchasing from them again at anniversaries to update my ring.

User1743306 Sent on 08/01/2014

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Twobirch is an absolute pleasure to work with. Maria in customer service is top notch. She responded to emails timely and at the same time, very professional. Excellent product quality and craftsmanship. I ordered the Traditonal Tiffany style e-ring as my vacation ring, and it is gorgeous! The quality of the ring and cz stone that they use is top grade. I will definitely be recommending Twobirch to friends and family.

User1670623 Sent on 06/20/2014

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I live in Northern Ireland and was worried about ordering from a company in the States, but I need not have worried at all. I was sent a moulding kit, which I used and sent off to Maria. I received my ring guard, and it was too small! I was really disappointed. However, I contacted Maria who assured me that it would be sorted out. We decided that a curved ring would suit my one of a kind engagement ring better, and with the help of my mould, (which they keep on file for the next order) she sent me pictures of the curved rings with the mould and I was able to pick the one that I liked best! It arrived today and I love it! Beautiful and fits great! Maria was fantastic, and I wouldn't hesitate to recommend this company!

Leann Sent on 05/30/2014

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TwoBirch Jewelers is THE place to go for that special gift! I bought a special wedding band for my husband in celebration of our 25th Wedding Anniversary, and the ring is SO nice-very good quality. And Maria has EXCELLENT, genuine customer service. She made sure the ring was just right and even shipped it FedEx express to make sure I had it in time for our special day. Is that AWESOME or what?!? I highly recommend this family-owned business--you will not be disappointed!!

Jocelyn Sent on 05/29/2014

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If you're on the fence about ordering your ring guard online like I was, let me assure you: with TwoBirch, you have absolutely nothing to worry about. I can't tell you how happy & thoroughly pleased I am that my final decision was to purchase this guard from this company.

I was fortunate enough to find Maria who answered all of my questions thoroughly (and with incredible patience!), responded to every email within minutes- not hours or days, but literally, within minutes of them being sent, and walked me through the entire process step-by-step. I felt like I was right beside her the whole time! Additionally, I purchased the mold kit so the guard could be customized precisely to my ring. When my first mold attempt didn't work (through my own error), Maria sent me a second one free of charge. Where do you get service like that anymore?!

As far as the product, it's absolutely stunning! The guard works for stones up to 2 carats before customization. I have a 4.75 round cut solitaire with side stones running down the shoulders of the shank so I had to have mine customized (hence the mold kit) and it fits perfectly! It's light and comfortable and, with black & white stones, sets my engagement ring off spectacularly without overpowering it. It's an amazing work of art that I cannot stop staring at! Though my molds didn't create usable waxes of my ring, I sent Maria a boatload of photos of it, and from those, she was able to create a perfect fit guard.

As Type-A as I am, I can confidently say that with good communication and your willingness to do your part if you choose to customize the guard, you will not be disappointed with the results. Ask for Maria- she's the best consultant I've ever worked with!

Cheryl Sent on 04/05/2014

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I have a very unique sapphire and diamond engagement ring. I shopped for a long time for a ring guard to fit the ring since no traditional band would fit the halo. I ordered a white gold and diamond guard that was fitted with a mold I had made if my ring. Maria is amazing. She treated me like I was her most high priority customer. She communicated often. She answered all questions and the ring was shipped promptly. It is very beautiful! I now have a beautiful diamond and sapphire set that is one of a kind literally!! I had to have minor sizing adjustments done so as soon as I get the set back I will post pics. Another BIG plus is they have military discounts and as the wife of a retired soldier that is great!!

Suzanne Sent on 03/17/2014

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I CAN'T SAY ENOUGH! MARIA WAS SO HELPFUL IN THE PROCESS OF CREATING THE RING GUARD JUST FOR ME. SHE WAS PROFESSIONAL, KNOWLEDGEABLE AND SO VERY HELPFUL. WE UTILIZED THE PERFECT FIT KIT, AND HAD SEVERAL PICTURES OF MY SOLITAIRE WITH THE GUARDS OF MY CHOICE TO VIEW. WE MADE JUST THE RIGHT CHOICE, AND THE JEWELERS MODIFIED THE GUARD JUST FOR ME. WE PROMPTLY RECEIVED THIS GORGEOUS CREATION AND COULD NOT BE MORE PLEASED! I RECEIVED COMPLIMENTS IMMEDIATELY! IT'S SIMPLY GORGEOUS AND I WOULD USE TWOBIRCH AGAIN AND AGAIN! THANK YOU, MARIA!!!

User1624563 Sent on 03/16/2014

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I cannot say enough of good things about TwoBirch. I had originally ordered a ring guard to go with my e-ring but it ended up being to small. I spoke with customer service who told me it would be best if make a mold of my e-ring with the enclosed kit they sent me and send it back so jeweler could adjust the (new bigger sized ring) to my e-ring. When I did the first mold, it hardened to quickly and I couldn't get a proper mold made. I contacted customer service and they sent me another molding set (no charge) within a few days. I re-did the new mold, sent it out and within a few days I received pictures of my wax ring model with the adjusted enhancer. They answered all my questions within HOURS and were so super helpful. My new enhancer came in less than 2 days and it fits like a glove. I am SOOOO happy! It looks absolutely STUNNING! I could not be happier. TwoBirch has the BEST customer service I have ever dealt with. AMAZING PRODUCTS, AMAZING SERVICE, AMAZING WORK! I will recommend TwoBirch to EVERYBODY. JUST PERFECT! Thank you sooo much! :)

User1538553 Sent on 02/18/2014

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5 stars is not enough. This is easily one of the BEST customer service experiences I've ever had, I only wish the photos could do more justice. I corresponded with Maria via email. She made sure EVERY detail was PERFECT to fit my ring. She responds so quickly, and so professionally. AMAZING service and really beautiful pieces. I may upgrade sooner than I thought with people like this out there to work with! I received my piece faster than promised, and honestly, with that level of service you'd think I was spending 100 times more than I was. This service is first class ALL the way.

Dana Sent on 02/12/2014

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From my first email to the final product, TwoBirch was amazing!! They sent me a FREE mold so they could better fit my wedding band! I was able to choose my top 3 "looks" and they sent me pictures with my mold! I chose a CZ curved band and it is stunning!! The customer service is top notch, getting back to every email in record time!! I kinda waited until last minute to get my band and they made sure I had it in time! Not once was I nervous I wouldn't have it!! I recommend any one looking for beautiful jewelry to give TwoBirch a try - you won't be disappointed!!

Melissa Sent on 01/29/2014

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I bought a guard and it didn't fit with my solitaire well. I emailed Maria at Two birch and she immediately took care of it. They had to remake my ring twice. She made it as special to me as I had dreamed. I can't explain the customer service, kindness and sense of urgency this company has. My dreams have came true with getting the most incredible ring I've ever wished for. Thank you Maria and Two birch ..just amazing..

Jeanette Sent on 01/21/2014

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My rings are amazing, if you have a ring that rolls around your finger
TwoBirch is the place to go, no resizing, no welding, & if you want to
Wear your ring separately you can, buying a ring guard it's like buying
a new ring it's a fabulous way to up grade the ring you have without the
high cost you can save a lot of money, also I'd like to thank you Maria
Your an amazing Lady, I'll be back thank you again from one very
Happy customer Cheers Jeanette ;)

Kristin Sent on 01/18/2014

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TwoBirch is awesome and I would totally buy from them again. The quality if my ring guard is fantastic and the price was great! From a large jewelry store in the mall, the same product would have been well over $1000 more. I'm so happy with my purchase and recommend TwoBirch to anyone looking for a nice piece of jewelry at a great price! Maria is also great and answered all my questions super quickly. It felt like she really cared about my experience and I'm grateful to have found TwoBirch!

Vicki Sent on 01/17/2014

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5 out of 5 rating
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5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

The most beautiful ring! I got 10k white gold and chose cubic zirconia. It looks real. I needed it by Friday and got it on Thursday! Sent my measurements and the ring fit perfect. Best service ever! Definitely recommend using them!!!!!

Michelle Sent on 01/10/2014

5 out of 5 rating

Quality of service
5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating

By far, THE BEST jeweler I have ever dealt with. First class customer service, and they bend over backwards to make sure you are happy.

I got a ring wrap, and its gorgeous, looks completely real and sparkles!!!
The fact that they custom make to fit your engagement, I don't know anyone on the internet that does this, and for free.

If you're liking for a nice, reasonably priced cubic zirconia ring guard, this place is the one!

Cheryl Sent on 10/21/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating

I received my order today in the mail. Extremely fast shipping and the rings are absolutely perfect and amazingly beautiful!!! I will be sure to recommend your site to all of my friends and family and I will surely be a repeat customer. Thank you for your care and effort into ensuring by order was complete, accurate and totally gorgeous!
Sincerely,
Cheryl Trevino

User1336686 Sent on 09/18/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating

I've dealt with a ton of online stores, from Amazon through eBay stores, to everything in between. There are always hangups that you have to deal with, whether it be slow responses from the company, shipping prices out of wack with reality, or some other niggling thing that keeps it less smooth than going to a brick and mortar and just picking up your product.

With TwoBirch, I was receiving feedback within minutes, even as late as Friday night! My purchase wasn't even one of their big items, but they still treated me with so much respect that I was blown away the entire time.

I'm still in the process of working with them (they offer no problem refunds or returns and unfortunately my taste is not the same as I thought my wife's was) and every step has been an absolute delight.

There's a reason they have 100% on ResellerRatings.com.

User1324757 Sent on 09/11/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating

I had issues in the beginning and they worked non stop personally to resolve my issue, I was very pleased with the personal care I received and by the end of it all we are now on First name basis by phone...they are very courteous, friendly and fast! THANK YOU TWO BIRCH YOU MADE MY DREAM RING COME TRUE!

User1278355 Sent on 08/08/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating

Two Birch is wonderful. I had a unique engagement ring that did not come with a wedding band. I ordered three rings that I thought would work and ended up having to return two of them. They issued the refund for the two rings right away and sent me a nice email letting me know that they did receive my return. All of the rings that I received were very excellent quality and very beautiful.

Maria at Two Birch is wonderful, very nice and personable and pleasure to do business with. I recommend Two Birch highly.

Lisa Sent on 07/15/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating

I love my ring wrap. It's everything I wanted and could ever ask for. It's so beautiful!!!!

User1215000 Sent on 06/25/2013

5 out of 5 rating

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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating

Professional and knowledgeable customer service
Beautiful design
Love, love the wedding bands

User1204969 Sent on 06/18/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating

I had a great experience purchasing my ring from TwoBirch. We started to just "browse" the site for ideas, but ended up purchasing. We figured with free delivery and returns, why not try. We got the mounting and were thrilled! We shopped several stores in our area and nothing compared. When we had a question, we were able to quickly and clearly resolve it with TwoBirch. Would recommend.

User1203897 Sent on 06/17/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating

The ring I bought my wife was beautiful and even better than described. I Am very happy!!!

User1196616 Sent on 06/11/2013

5 out of 5 rating

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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating

Customer service was excellent. I had questions about a color/material combination and all my questions were answered -and then some. The ring quality was excellent. It was shipped and arrived before the estimated ship date. I will buy from twobirch again.

User1196110 Sent on 06/11/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating

Beautiful product, fantastic customer service, will definitely be using them for all of my needs in the future!

User1195990 Sent on 06/11/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating

Your website is lovely but it does not do your jewelry justice.
I just received my Ring Guard and let me say I can't wait to buy from you again and again.
It is even more stunning in person.

Two Birch responded to all of my emails right away.
Not only are they reliable and on point with the descriptions of there jewelry
but the quality is simply amazing. They will work with you to get you your order as
soon as possible. Friendly customer service great communication I wish I could give them
more then a 5 star rating. THANK YOU SO MUCH. I AM SO LUCKY I FOUND YOU Two Birch ;-)

Amanda Sent on 10/12/2013

4.9 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
4.5 out of 5 rating
Flexibility
5 out of 5 rating

Two birch was incredibley helpful at creating a custom wedding band for me. My ring was beautiful And arrived before the stated shipping date. Thank you so much!

User1821895 Sent on 07/31/2014

4.8 out of 5 rating

Quality of service
5 out of 5 rating
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5 out of 5 rating
Professionalism
5 out of 5 rating
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4 out of 5 rating
Flexibility
5 out of 5 rating

Amazing customer service experience! Maria was excellent, so willing to help, very quick to respond to my many many MANY questions about various bands. She was so patient, extremely helpful and went above and beyond to help me find what I wanted.

Cristina Sent on 06/25/2013

4.8 out of 5 rating

Quality of service
5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
Flexibility
4 out of 5 rating

Beautiful ring... came just in time! I received a lot of compliments on it so my hubbie did good!

Neal Sent on 06/12/2013

4.8 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
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5 out of 5 rating
Value
4.5 out of 5 rating
Flexibility
4.5 out of 5 rating

Product array was impressive. Wide price range. Responsiveness and service were impeccable. Will not hesitate to do business with this vendor in the future and will recommend to family and friends.

User1195902 Sent on 06/11/2013

4.8 out of 5 rating

Quality of service
5 out of 5 rating
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5 out of 5 rating
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4.5 out of 5 rating
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5 out of 5 rating
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4.5 out of 5 rating

An absolute pleasure to work with!

User2566790 Sent on 04/02/2016

4.7 out of 5 rating

Quality of service
3.5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I ordered a custom ring guard using their mould system. The process took a long time, mostly because I am in Canada but also because of a clerical error. Still, I was very happy with the service, and ended up purchasing a different ring than I first intended to after seeing the jeweller's recommendations. Now that I have my ring, it's beautiful and was an excellent value for custom work. I would for sure recommend TwoBirch.

User1771720 Sent on 08/19/2014

4.6 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
4 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I had looked for 10 years to find a ring to replace a very important family ring that had been lost in a care facility where the ring was stolen off my mother's hand. I finally found TwoBirch and there was the exact design. Couldn't afford diamonds, but the CZ that were used are more realistic looking than any I've bought before. The ring is extremely comfortable and resizing was done quickly and perfectly. Very pleased.

Renee Sent on 06/08/2013

4.6 out of 5 rating

Quality of service
4.5 out of 5 rating
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4.5 out of 5 rating
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4.5 out of 5 rating
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5 out of 5 rating
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4.5 out of 5 rating

this vendor is awesome they go out of their way to provide you with the best customer service and they are wonderful to deal with would definetly reccomnd them to friends and family maria is great

User2470247 Sent on 12/16/2015

4.5 out of 5 rating

Quality of service
5 out of 5 rating
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3.5 out of 5 rating
Professionalism
4 out of 5 rating
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5 out of 5 rating
Flexibility
5 out of 5 rating

I found TwoBirch on Etsy and was so happy I did. Their rings were reasonably priced and gorgeous! I appreciated that they had so many different options as far as stone and metal combinations that I was able to find something that was both exactly what I wanted and within my price range. Once I placed my order, the ring came within a few days (5-7) much faster than I anticipated during the holidays. The ring is beautiful and even the smallest detail looks so well thought out. I would definitely purchase from them again.

Adrianna Sent on 07/31/2014

4.5 out of 5 rating

Quality of service
3.5 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I ordered my wedding ring off of Amazon, and I ordered the wrong one (minor mistake, I ordered CZ, not diamonds accidentally). I spoke to Maria, she let me send it back, and sent the right one. I went to have it resized to fit my ring perfectly. The place I took it, peoples, asked if it was white gold, which it is supposed to be. She let me know that the "Two Birch" stamp was there, but there was no 14K gold stamp, so I had to sign a paper saying there was a discrepancy. I contacted them, and Maria, once again, has asked me to send it back, which is pretty inconvenient, considering I'm in Canada, and they're in the USA. I loved the convenience of ordering online, but between my mistake and their mistake, it's safe to say I'm a little annoyed with the situation!

User2524110 Sent on 02/01/2016

4.1 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
3.5 out of 5 rating
Professionalism
3.5 out of 5 rating
Value
5 out of 5 rating
Flexibility
3.5 out of 5 rating

This is an amended review. I wrote the first one after being hugely disappointed with the company and how they handled some customer service issues; to a point where I cancelled the order. After speaking with Maria, the GM for Two Birch, she immediately offered a sincere apology, and a fantastic solution for me. I will gladly use Two Birch again, provided Maria is still there.

Taylor Sent on 02/16/2026

4 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
3 out of 5 rating
Value
5 out of 5 rating
Flexibility
3 out of 5 rating

Worth the wait

Tl;dr: ordered a ring and it took about a month and a half for it to arrive but it was worth the wait for the quality of the ring at the price I paid.

I had originally purchased a white gold ring for my fiance from a different jeweler, only for to find out she has an allergy to nickel which is present in white gold. So I started looking for platinum engagement rings and they were all incredibly expensive for the most simple and small rings. That's when I stumbled across TwoBirch, they had a thick band platinum diamond ring with a 1ct stone for a much better price than competitors. I ordered the ring on dec 23rd, and we were so excited. January 16th rolls around and there's still no ring delivered, I emailed customer support and Vianca answered promptly, and said it would be another two weeks before it could ship due to unforseen circumstances. I was worried about ordering from an online vendor and that I could be getting scammed. Another two weeks go by and still no ring. I email again and I get the same response and that it would be another two weeks. I was thinking maybe I got too good of a deal and they were going to lose money so maybe they were pushing it off until I cancelled my order, but it was such a good price for such a beautiful and quality ring I decided to wait. About 5 days later I finally received a text from FedEx and TwoBirch paid to have it overnight shipped to me. When it arrived it was just as it was described, a beautiful 1ct vs1 and f grade diamond, with a thick platinum have with other diamonds everywhere. It came with all the paperwork from the 3rd party gem inspector authenticating every aspect of the ring. All in all I am satisfied and me and my fiance absolutely love the ring and would do it all again if we had to.

User1261457 Sent on 04/20/2016

3.7 out of 5 rating

Quality of service
3 out of 5 rating
Average response time
4.5 out of 5 rating
Professionalism
4 out of 5 rating
Value
3 out of 5 rating
Flexibility
4 out of 5 rating

The ring guards are pretty. But, my stone has fallen out multiple times. You only get 6 months warranty unless you pay for insurance. My stone has fallen out about 7 times now, and I am tired of having to send it back. I would not recommend this jewlery company.

Breanna Sent on 02/22/2017

2.6 out of 5 rating

Quality of service
3 out of 5 rating
Average response time
2 out of 5 rating
Professionalism
3 out of 5 rating
Value
2 out of 5 rating
Flexibility
3 out of 5 rating

My ring is not the quality I expected to be. A diamond settled into the ring after just a few months. There return policy doesn't cover my ring anymore. I would recommend to buy the insurance. However, I feel the quality is not great considering I have only had my ring a short period of time. I would not buy from them again.

Amanda Sent on 01/28/2019

2.4 out of 5 rating

Quality of service
1 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
3 out of 5 rating
Value
1 out of 5 rating
Flexibility
3 out of 5 rating

Cheap product

We purchased a contour band for my engagement ring to complete the wedding set. There was no indication that we'd have any trouble. I take very good care of the ring, I don't even wear it every day and it never comes into contact with personal care products, hand soap, etc. The rose gold plating has worn off twice within a matter of weeks. My only options at this point is to spend send it in for a replacement every other month until the warranty runs out. At first the apologized because it's "not their usual standard of quality", now the second time it's "well your ring requires special care" (which it already gets). I hate my wedding band and that's a terrible feeling.

Christopher Sent on 12/22/2025

1.8 out of 5 rating

Quality of service
1 out of 5 rating
Average response time
3 out of 5 rating
Professionalism
3 out of 5 rating
Value
1 out of 5 rating
Flexibility
1 out of 5 rating

Christmas Cancelled

Bought two birthstone bracelets for my wife on Dec 5th. Paid for 6-8 business day shipping. Emailed them on the 19th asking for an update. Replied on 22nd saying they wouldn't be shipped until later this week (Christmas, so good luck with that) or next week at the earliest. So far all they've offered to make it right is refunding the expedited shipping they didn't honor.

Jael Sent on 07/19/2017

1.4 out of 5 rating

Quality of service
0.5 out of 5 rating
Average response time
2 out of 5 rating
Professionalism
1 out of 5 rating
Value
2.5 out of 5 rating
Flexibility
1 out of 5 rating

I purchased a wrap and I was sent the images of the ring and I said it looks like there's a large gap. They assured me it would fit nicely with my ring and it doesn't! I sent them a picture of my ring when I received it and they said there's nothing they can do and I approved the images. It is not custom! It's a ring mold just like any other place. It's a scam. And it doesn't matter if you aren't happy with the ring because there's nothing that can be done.

Alfredo Sent on 02/10/2026

1 out of 5 rating

Quality of service
1 out of 5 rating
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1 out of 5 rating
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1 out of 5 rating
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1 out of 5 rating
Flexibility
1 out of 5 rating

Delay after daley

I placed an order about two months ago when the price of platinum was around $600 less than it is now after multiple delays they decided to cancel my order and now the same ring I paid for is $400 more now I have to pay more for the same exact one when they knew they couldn’t deliver and I needed the ring on 10 February and they lied and said they would do next day shipping and guaranteed delivery by that day so if you have a deadline definitely don’t count on them to deliver

Robert Sent on 01/22/2026

1 out of 5 rating

Quality of service
1 out of 5 rating
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1 out of 5 rating
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1 out of 5 rating
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1 out of 5 rating
Flexibility
1 out of 5 rating

This is 100% a scam. Don’t buy under any circumstances.

This is 100% a SCAM. Stay away. They’ll lie about delivery dates and say that they are having a manufacturing delay when in fact they are just taking your money. Paid for expedited shipping and did not receive within the time period. Waited an extra 2 weeks and they requested another week. That’s 3 weeks total of wasted time. It would’ve been 4 or more.

DO NOT BUY UNDER ANY CIRCUMSTANCES.

Geralyn Sent on 05/24/2019

1 out of 5 rating

Quality of service
1 out of 5 rating
Average response time
1 out of 5 rating
Professionalism
1 out of 5 rating
Value
1 out of 5 rating
Flexibility
1 out of 5 rating

They don't respect their own shipping policy

Fiance and I ordered my ring about a month before our wedding date. Since we didn't want to get a ring that wouldn't fit (we bought an enhancer), we got the virtual fit kit, which I admit is pretty helpful. However, the kit came after almost 2 weeks of waiting, so we decided not to go by their process and just skip the prototype assessment and get the ring made so that we could have it by our wedding date. we got the kit on a Friday and sent back all photos and details they were asking for. In the email, I explained I didn't want to get the prototype assessment, but just have the ring made as our wedding would be in 2 weeks, which they acknowledged and confirmed it would begin production. Two weeks later (today is a Friday) they said they couldn't have the ring delivered by the promised date, but that it would come 4 days after my wedding. Their shipping policy means nothing to them, and you get no follow-up emails or any other communication to have an idea of what's going on with your order. I got a text a few minutes ago saying DHL will deliver my ring 4 days after my wedding. So apparently, even though they could just have it delivered with Fedex or UPS overnight, they just decide to save money on shipping on the expense of their customers. Do yourself a favor and look for another place that cares about their customers.

Damon Sent on 05/02/2019

1 out of 5 rating

Quality of service
1 out of 5 rating
Average response time
1 out of 5 rating
Professionalism
1 out of 5 rating
Value
1 out of 5 rating
Flexibility
1 out of 5 rating

3 weeks to deliver!

I ordered the ring on April 16th. The website state that manufacturing will take 3-10 business days....cool projected date at the latest is April 30. I ordered for overnight delivery so no big deal. Proposal is scheduled for May 4. May 1 THE RING HAS STILL NOT BEEN SHIPPED! May 2 the ring finally ships.....projected arrival....MAY 6!!! Wtf was the point of overnight delivery? Wtf is the point of 3-10 business days?

Breanna Sent on 05/05/2017

1 out of 5 rating

Quality of service
1 out of 5 rating
Average response time
1 out of 5 rating
Professionalism
1 out of 5 rating
Value
1 out of 5 rating
Flexibility
1 out of 5 rating

Please do not buy this ring. I wore it for six months and all of the diamonds shifted and the ring looked dark and dull. They do not stand behind the quality of their rings. I wish I never bought from twobirch.

Olivia Sent on 11/18/2016

1 out of 5 rating

Quality of service
0.5 out of 5 rating
Average response time
1.5 out of 5 rating
Professionalism
1.5 out of 5 rating
Value
0.5 out of 5 rating
Flexibility
1 out of 5 rating

If i could give them a 0 i would. They have the lowest quality of rings i have EVER SEEN!!!! My fiancé bought my ring from them and it was BEAUTIFUL! I'll give them that. But after about 4 months the center stone FELL OUT! I sent it back and they replaced the stone inside. Then again after about 5 months the stone became loose again! I as furious. Again they fixed it and finally told me that i should upgrade to the 14k gold. I agreed, paid the difference and thought my ring looked more beautiful than before. Now today 11/18/16 my center stone is LOOSE AGAIN!!!!! I am completely furious. I called TwoBirch as i was fighting back tears. They told me to send it back again to which i responded with "to what? send it back again in another 4 or so months? She then recommend that i go to another jeweler to get an opinion. HOW ABOUT YOU JUST PROVIDE THE QUALITY RINGS YOU GUARANTEE! Being engaged was suppose to be that happiest time of my life, But thanks to two birch, it has been nothing short of miserable and constant fear my stone will pop out again. Go to an actual respected jeweler and get a real quality ring.

User2537632 Sent on 02/18/2016

0.8 out of 5 rating

Quality of service
2 out of 5 rating
Average response time
0 out of 5 rating
Professionalism
2 out of 5 rating
Value
0 out of 5 rating
Flexibility
0 out of 5 rating

I am working on ordering my wedding band, and since this is a large purchase, I have questions and have been doing a lot of research. I have tried using their chat setting on their website, and I always get Gregg. He has a short temper and is very unhelpful. If you want to have a better experience, don't talk to him at all. It will leave you upset with this company.

Brenda Sent on 03/13/2014

0.8 out of 5 rating

Quality of service
0.5 out of 5 rating
Average response time
1 out of 5 rating
Professionalism
1 out of 5 rating
Value
1 out of 5 rating
Flexibility
0.5 out of 5 rating

I am very unhappy with Two Birch. I ordered a ring guard and my solitaire ring did not fit in the guard. Maria suggested I sent them my ring and they would make it fit. Well I sent my ring to them in New Jersey with the guard. I waited and waited and called and called and I finally got an email saying my ring was shipped to TX and I signed for it!! WAIT I live in NV. Apparently they ship your personal ring to the Dominic Republic for some reason, then I was told my ring was sent to someone with the same name in TX. It was my grandmothers Yellow Sapphire Ring in the hands of a stranger. I only found out they shipped my sapphire out of the county when they made the error and I ran a tracer, called Fed Ex. Fed Ex verified the ring was picked up from the Dominic Republic and sent to TX. Marie lied to me about my ring going to the Dominic Republic and another lady in the office finally admitted they do sent rings out of the country!!!!! I would never send my grandmothers ring out of the country, ever. I got my ring back but of course no guard. I don't trust this company at all. If you have shipped them your ring take it to your jeweler and make sure its your stone because it has been out of the country!

Tricia Sent on 01/10/2018

0.5 out of 5 rating

Quality of service
0.5 out of 5 rating
Average response time
0.5 out of 5 rating
Professionalism
0.5 out of 5 rating
Value
0.5 out of 5 rating
Flexibility
0.5 out of 5 rating

I had fallen in love with a ring on their site. 7 weeks after ordering the ring, they hadn't even started to make it. We had called again to find out what was going on. At this point, they couldn't even guarantee it would be made given another month. Very disappointed and a lot of time waisted! Cancelled our order!

User2503355 Sent on 01/12/2016

0.2 out of 5 rating

Quality of service
0 out of 5 rating
Average response time
0.5 out of 5 rating
Professionalism
0.5 out of 5 rating
Value
0 out of 5 rating
Flexibility
0 out of 5 rating

The person I was speaking to became short with me... HOW DO YOU THINK I FEEL AFTER SPENDING MONEY WITH TWOBIRCH, FOLLOWING MY SELF FOR A WHOLE WEEK, IN ADDITION TO THE RING BEING DEFECTIVE AND THE WRONG ONE ALL TOGETHER. they offered me a 10% discount for the inconvenience but thats it.. I told them forget it and asked for a refund... they confirmed the refund, but didnt tell me that it would take 5-10 days to go back into the account, with my wedding 4 weeks away plus 4 weeks wasted during the exchange plus another 5-10 waiting for the money to be returned to my account, as we are in our means, leaves me very little time to search for another ring elsewhere.
This is the type of experience you want to completely avoid during a time what is supposed to be joyus and exciting.
I would suggest buying your ring in person so you know exactly what you're getting.
Horrible experience... I will never purchase from TwoBirch again. I bought my Fiances ring from sarraf.com. Gorgeous ring and beautiful quality, also affordable prices, I will be going back there to get my wedding band too considering I had no luck with TwoBirch.

TwoBirch Reviews

Reviews

TwoBirch