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Twist + Co. Reviews

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Reviews

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Awards

58
WeddingWire Couples' Choice Awards 2015 Winner
WeddingWire Couples' Choice Awards 2013 Winner
WeddingWire Couples' Choice Awards 2012 Winner
  • Brianna
    Brianna Sent on 02/04/2026
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    Beautiful Work and Great Energy

    Lorie & Audy did the morning of the wedding. The makeup and hair looked beautiful on everyone, making our photos timeless, and the artists' calm, empowering presence that morning was exactly the energy we all needed.
  • Madeline
    Madeline Sent on 11/20/2024
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    10/10 recommend!

    I am so grateful for the amazing work our hair (Georgia) and makeup artist (Brooke) did on my wedding day! From the trial to the big day, they made me feel completely comfortable and truly listened to my vision and inspiration photos. The communication through the whole process was easy and super easy and fast! Georgia took the time to talk to me about what I needed for my hair extensions and how to prep them before my trial day to confirm I had what I needed. She even helped cut them to the perfect style. On the morning of the wedding, they were calm, professional, and so fun to work with. They perfectly executed both my hair and makeup, making me feel like the best version of myself without feeling overdone especially since I never wear makeup beyond light eyeliner and mascara, and it was my first time using hair extensions. I felt absolutely gorgeous all day! and my look stayed flawless from the ceremony to the reception despite the massive heat wave. I received so many compliments and couldn’t be happier with how everything turned out! Highly recommend Twist co for anyone looking for a talented and reliable artists for their special day!

    Twist + Co.'s reply:

    Madeline!
    It was our absolute pleasure to be a part of your wedding day! We are so glad that you had such an amazing experience; that is our mission and that you feel the most beautiful on your wedding day. Have the best Holiday Season ahead!

    Sincerely,
    Twist + Co Team
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  • Nikky
    Nikky Sent on 10/24/2024
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    September '24 wedding

    I can't say enough about the incredible team at Twist + Co! From start to finish, they were professional and truly passionate about their craft. They captured my vision perfectly for both me and my bridal party. Lorie worked her magic on my makeup, embodying exactly what I had in mind. As for my bridesmaids, even though they weren't sure what they wanted for their hair, Audy created the perfect looks that suited each of them beautifully. I wholeheartedly recommend Twist + Co to anyone looking for the best in wedding makeup and hair. They made my special day even more memorable!

    Twist + Co.'s reply:

    Nikky!
    Thank you so much for your kind words, it was amazing to be a part of your wedding day. You are beautiful inside & out!

    Our absolute pleasure!

    Sincerely,

    Twist + Co Team
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    Brooke Sent on 08/03/2024
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    wedding hair and makeup

    Haley and Robin did an amazing job with my hair and makeup for my wedding for myself and my bridesmaids. Everyone was super happy with their looks and they were timely, professional, friendly and flexible. Would definitely recommend!

    Twist + Co.'s reply:

    Brooke!

    Thank you SO much for having us as your beauty team. Haley and Robin were elated to be a part of your wedding day!

    Sincerely,

    Twist + Co Team
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    Faith Sent on 01/01/2024
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    Thank you Twist!

    Working with Twist was so wonderful! Georgia ensured that my makeup and hair was done exactly how I wanted it and truly made the day so special. Georgia and Audy both assisted in doing hair and makeup for all of my bridesmaids, my mother, and my mother-in-law, and made everyone feel so special and beautiful. Thank you Twist!

    Twist + Co.'s reply:

    Hi Faith!
    Thank YOU for having Twist as your beauty team. It was so special to be a part of your wedding day.

    Sincerely,
    Twist + Co Team
  • Beth
    Beth Sent on 06/26/2023
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    Dreamy hair and makeup!

    I had Georgia, Brooke, and Andi as my team of hair and makeup for my wedding day. Georgia gave me the hair of my dreams and I got SO many compliments on it throughout the night. Andi did a great job on my bridesmaids and my flower girl was obsessed with her sweet hairstyle. Brooke absolutely killed it with makeup. Everyone told me I looked like I was glowing! I felt so confident on my wedding day and I owe it all to them!

    Twist + Co.'s reply:

    Hi Beth!
    You absolutely were GLOWING. Inside and out. Thank you so much for having Twist as your beauty team. Such an amazing day!

    Sincerely,
    Twist + Co Team
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    Sara Sent on 10/23/2022
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    Amazing work!!

    Georgia and Macey were great to work with in getting my hair and make-up done for my wedding. They both captured the exact look and styles I had in mind, and also did an amazing job with the other people in my party. They were so friendly and professional and made sure I was happy with the final results - which I most definitely was! Would highly recommend.

    Twist + Co.'s reply:

    Hi Sara!
    That is the best compliment. Our goal is to always achieve the bride's vision for both hair and makeup. Such a pleasure to be a part of your special day.
    Your happiness is our happiness!

    Sincerely,
    Twist + Co Team
  • Brittany
    Brittany Sent on 05/31/2022
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    Beautiful Hair and Makeup

    Danielle did my hair and makeup for my wedding and it came out better than I could have ever imagined. I had sent some pictures for inspiration, but was overall undecided on exactly what I wanted and Danielle was incredibly patient in helping me figure out what I actually wanted. On top of that she was really fun to talk to, which I think is important when you’re spending that much time getting your hair/makeup done. I am still in awe in how pretty my hair and makeup was for the wedding and would highly recommend Danielle and Twist Studies for hair/makeup for any special event.

    Twist + Co.'s reply:

    Hi Brittany!
    Danielle loved being a part of your wedding day, so much. You are STUNNING inside and out. Thank you for having Twist + Co as your bridal hair and makeup team.

    Sincerely,
    Twist + Co Team
  • Stephanie
    Stephanie Sent on 11/16/2019
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    Great customer service

    I had a great experience with Twist for my wedding makeup and hair. I got married in Cambria but lived several hours away in Los Angeles, and they juggled a lot of things around to squeeze in a trial for me the one weekend I was in town. When I wasn't crazy with my makeup trial, they offered to do another one the week of wedding with a different artist, and everything was a lot better. The hair stylist and assistant makeup artist were also top notch; everyone was professional, kind, skilled, on time, and very easy to work with. And the makeup and hair looked beautiful in photos!
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    Kaitlin Sent on 11/08/2019
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    Perfect in every way

    Lorie and her team at a Twist & Co. did an amazing job for my wedding. From the bride trial to the wedding day hair and make-up, it couldn’t have been any better! They are professional, flexible, and are willing to make everything about your day PERFECT. They also have a great way of creating the real life expectation of your vision. I would recommend them 10/10. They made me feel so beautiful on my very special day! Shoutout to Lorie and Sky. Couldn’t have picked a better team.
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    Christina Sent on 05/18/2018
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    Audy did hair for myself (the bride), my mom, and sister...she did an amazing job with all of us. Danielle did my make-up and my mother in law's make-up and she to did a fabulous job.
  • Justine
    Justine Sent on 08/06/2016
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    I had such an amazing experience with Twist Salon for my wedding hair and makeup. I came into the experience with some very specific ideas as to what I wanted to try. Danielle was hugely helpful both in catering to my requests, but also in guiding me as to what would and wouldn't work based on my complexion and hair type. In each case she proved to be absolutely right, and the end result was a look that was both exactly what I wanted and something that worked well for me. On top of that, I thoroughly enjoyed her calm and relaxed company on my wedding day, and would highly recommend her and Twist Salon.
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    Mary Sent on 05/11/2015
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    Very helpful ladies!!!

    My stylist and makeup artist...made myself and my girls look and feel beautiful!!!
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    Kristen Sent on 12/08/2014
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    The Twist team is truly sent from heaven! They were there for my whole journey - from the first date to wedding day - and made sure I was flawless every moment along the way! Twist has a variety of services to prep your skin, hair, and sanity (not on the list, but truly they are there for your chatter-box days and days of relaxing quite) as you prepare for your big day. I highly recommend all their services... microderms with Bev, lashes with Lori, hair with Becky, and the list goes on and on. I could write a novel but Lori and her team are able to read what you need every time you come in for any service. Lori and Becky were wonderful at listening and offering suggestions during my make-up and hair trial! They are flexible and understanding. On my wedding day, they traveled to SLO and were absolutely solid. I've never felt so beautiful! I highly, highly recommend Twist!
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    Kelly Sent on 10/28/2014
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    Jessica did an amazing job on my bridal make up. She made me look and feel beautiful!! The Twist was the perfect place to go.
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    User1882792 Sent on 10/23/2014
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    Twist took care of my whole wedding party and made it such a fun experience! They had coffee mimosas and snacks for is while we were getting ready. It was a great way to start my day with feeling beautiful, pampered, and relaxed with my girls before the wedding. The coordinator was very helpful with all my many changes throughout the booking process. Even with me adding people the week of the wedding she was able to fit them all in! If you are looking for full service twist is the place to go, I couldn't think of any bride who would not enjoy this kind of treatment.
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    Cara Sent on 10/23/2014
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    I had my makeup and hair done at twist. I began with a facial and light peel to relax me on a very stressful day, and that did the trick! I then had my hair and makeup done - they took my suggestions regarding my hair and knocked it out of the park. For my makeup, all I can say is wow. This salon is definitely a must for brides who are getting married in Paso.
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    Karrie Sent on 10/19/2014
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    Lori and Chelsea are just as talented as they are sweet!! I wish there were 10 stars to give them on their work and professionalism! It was a joy having them get me and my bridesmaids ready for my wedding day! Highly recommend these ladies for hair and makeup as well as Twist Studio:)
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    Jessica Sent on 07/16/2014
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    Lorie and Becky were wonderful! We were very pleased with all of our hair and make-up the day of our wedding. We did a trail hair with Becky, but did not do a trail for make-up. Becky spent so much time making sure we were happy with our hair the day of the trail (and even did a killer fishtail braid after the trail, which I'm still trying to recreate). And the day of the wedding, Becky really understood what we wanted and completely re-created the look we wanted. Lorie was also great and took time for touch-ups and even re-did a few things that weren't some of the girl’s style. They were both so accommodating and we are so lucky they were a part of our special day! Thanks for all the hard work! Our pictures are gorgeous!!
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    Mishelle Sent on 08/02/2013
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    I. WAS. AMAZED!!!! I used Twist at the last minute for my hair and make-up for my wedding day (and rehearsal dinner). I am not from the area, and I had already done a hair and make-up trial with another business in the area and was not pleased at all. SO, I went with Twist on a whim (with my fingers crossed!) and I COULD NOT HAVE BEEN HAPPIER!!

    I am extremely picky, and I have issues with my skin, to which all people I spoke with at Twist were accommodating, patient, and skilled. I did a trial, which I loved, and then tweaked it a bit for the rehearsal and wedding day. I have to say, Lorie (make-up) and Becky (hair) made me look BEAUTIFUL. I have never felt so confident and lovely in my entire life.

    The make-up and hair was the only thing that I was stressed about with my wedding, and they could have not been more perfect!!

    If you are LUCKY enough to have Lorie and Becky make you into the most beautiful version of yourself for your special day, you will be the happiest bride ever! I certainly was!

    I just can't say enough...LOVE, LOVE, LOVE!!! I wish I could figure out how to post a picture!
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    Kristine Sent on 09/06/2012
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    Lorie (make up artist) and Becca (hair stylist) did a phenomenal job! They were both very professional and they listened to what exactly what I wanted and they went above and beyond to make sure I was happy and satisfied. I would highly recommend both of them!
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    Alyssa Sent on 08/14/2012
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    Twist made the moring of my wedding so easy. They had plenty of people there to help and make sure all of the wedding party was ready on time. All the girls hair looked amazing and I completely LOVED my hair. They also worked really good making sure everyone's hair was done just like they liked it and made sure it was perfect. My makeup was done great as well. They made it exactly what i pictured and she really made sure I was completely happy with it before i left. We also had breakfast served and the food was really good. I highly recommend Twist salon for your big day. The staff is really nice and there completely for you and the facilites are nice and spacious!!
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    Kelly Sent on 08/14/2012
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    Going anywhere else to get my hair and makeup done for my wedding day would have been a mistake!! This salon and the staff are the best!! I was done on time and I was completely relaxed while getting ready. My hair style was complicated and I'm picky about my makeup but they were up for the challenge! They also prepared lunch for me and my wedding party and it was delicious!
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    Mariah Sent on 02/07/2012
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    I have super short hair and was a little worried about making it look good for our wedding. Penny did an amazing job! The make up was perfect too!
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    Erica Sent on 01/03/2012
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    Living in LA and choosing a salon in Paso was something that I worried about. I didn't have my hair trial until 2 days before the wedding and left knowing things would turn our fantastic. Rebecca did my hair and executed to perfection a side bun with extensions to enhance fullness. She was such a pleasure to sit with and do my hair and is a perfectionist and wanted to make sure everything looked perfect- even the placement of my birdcage veil. I also had my makeup done by Lori- she did an excellent job along with eyelash extensions. It looked so natural and showed up beautiful in pictures. I spent a lot of time at the salon with mani, pedi and a last minute facial that they worked in. I was pleased with all my services and would recommend booking your appt early so you get the person you want to do your hair or makeup. I booked my appt back in April and was married in August. They book up fast and are the best salon in Paso that I found.
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    Sarah Sent on 12/16/2011
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    Everyone at twist was great! Becca did my hair and make-up and was absolutely fabulous. She was so sweet, and made certain that I was 100% happy with everything. She listened to my suggestions and did such an amazing job - I was so happy. The rest of the crew there - including Lorie (owner), Chelsea and Penny did a great job making the rest of the wedding party gorgeous as well. To be honest, a lot of salons can do a nice job on hair/make-up, but there are a few things that stood out as remarkable. From the start, they were so good about working with my schedule for the day and making sure they could accommodate the wedding party. When we had to make some changes to the timeline they handled it no problem. On my wedding day the second I walked in the door I just felt pampered, and on your wedding day isn't that what you want? The option to order food/drink while we there was great. They even offered us the chance to pre-order so it would be waiting for us! Although we didn't take them up on that option, we did get lunch while there and the food was absolutely delicious! Also, the fact they offer so many services and could be so flexible was great. At the last minute we wanted to add a little spray tan to a bridesmaid, and it was handled with ease!

    If I was going to do it all over again, I can say without a doubt that I would absolutely go back to twist!!
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    Katherine Sent on 12/14/2011
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    I am so happy I decided to have my hair and makeup done at Twist StudioSpa for my wedding. Both stylists were professional and friendly which allowed me to relax and focus on other wedding tasks. I would highly recommend Twist to anyone, for any occasion.
  • Cassie
    Cassie Sent on 05/18/2011
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    Twist spa was great. They made me feel taken care of while I was there. My stylist listened to what I wanted and made my hair beautiful! I would recommend her to anyone!
  • Mindy
    Mindy Sent on 10/26/2010
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    Twist StudioSpa took amazing care of me, my bridesmaids and family members. They are offer big-city services and ambiance in our small wine country town of Paso Robles. All details were thought of for me, so the experience was extremely stress free.

    Lorie, being the amazing professional that she is, insisted on doing a trial make up session ahead of time, which eased my mind tremendously. Upon the trial session she was able to assess other treatments I needed to ensure that my skin would be ready for the big day and be picture perfect.

    They have this awesome bridal suite above the salon which we were able to rent for the two days allowing my out of town bridesmaid a place to stay and the bridal party a place to get ready. We were able to relax, not worry about our belongings, enjoy our Champagne and treats, and then send girls down when it was their turn for any service.

    Kaylee, the wedding party coordinator, made great suggestions like making sure my girls had food and beverages from Piazza Bistro while we were getting done up. They set me up with a mini-chair massage the moment I arrived, which was awesome and totally alleviated any pre-wedding tension I had.

    The entire staff made sure all of my girls, little and big, were taken care of and happy with their styling and make-up. We were graciously allowed to take pictures inside the salon also, which totally helped with out photography schedule.

    Basically, I cannot say enough about how happy I was with every staff member and service Twist StudioSpa provided for my wedding and how they helped create lasting memories.
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    Lauren Sent on 10/19/2010
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    Twist Studio Spa provided Hair and make-up for myself, my six bridesmaids, three flower girls & all the mom's! They catered to our every need in a friendly relaxing environment.
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    Teale Sent on 10/12/2010
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    Twist StudioSpa was incredible to work with. Everyone was very friendly and helpful. All of my appointments and trials leading up to the big day were fun and relaxing. I had a huge bridal party of 11 and Twist was great about communicating with me and all of them and getting everything organized. And on the day of the wedding everyone was, not only very prompt and on time, but they were layed back and fun to be around, giving me and my whole bridal party the perfect beginning to my perfect day. Twist StudioSpa was really great!!! I absolutely loved them all!!!
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    Jennifer Sent on 08/03/2010
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    The ladies at Twist are fantastic! We used them to style hair and make up for my wedding, including bride, 4 bridesmaids and two moms. They did a great job at the "test" day and on my actual wedding day they were even better! We rented the apartment above the salon to finish getting ready which was wonderful to retreat to and relax in and take some pre-ceremony photos.

    Lori who did my hair was amazing. I have stick straight hair and wanted it curly for the wedding and she used a pinroll technique that allowed the curls to set all day and they stayed put all night! The owner of the salon did our makeup and she was brilliant! She gave us all sorts of tips and samples to take away with us to freshen up throughout the evening. Everyone looked stunning, what more can you ask for? Definitely the best and most professional salon in Paso Robles!
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    Pamela Sent on 07/23/2010
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    Great Salon!!!! they Provided everything we needed from makeup to hair and even food while we were getting ready! I will recommend this salon to anyone!!!
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    Megan Sent on 06/29/2010
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    Just got back from my honeymoon!

    Lorie was amazing and made me, the bride, look amazing and as well as my mom and bridesmaids. I’m still trying to replicate my eyes that she did on me… it’s not the same as how she did them. I’m also using the color of lipsticks that she used on me. Who would have known?? I HIGHLY recommend Twist and Lorie for make-up.

    Thank you for making me damn sexy on my special day. I still can’t stop smiling when I think of what a wonderful time I had at my wedding and how confident I felt with the way I looked because of your amazing professionals at Twist.




  • B
    Brandy Sent on 04/05/2018
    4.8 out of 5 rating
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    Danielle did an amazing job on my make-up and brows for my wedding day! I had tons of compliments. She was also a delight to talk to.

    Robin did my spray tan and it was awesome! (and so is she)

    Thank you ladies! I’m am forever grateful for the amazing work you did!
  • U
    User1925020 Sent on 11/16/2014
    4.8 out of 5 rating
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    Loved working with Chelsea! She was flexible and made our day flow with ease!
  • K
    Kelly Sent on 07/13/2011
    4.8 out of 5 rating
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    The staff at Twist Salon did a wonderful job the day of my wedding! My makeup had a polished look, and my hair turned out beautifully. The salon is designed in a very pleasing way. It was a relaxing and fun experience!
  • H
    Haide Sent on 07/11/2011
    4.8 out of 5 rating
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    The makeup was fantastic. I could've curled my own hair at home, nothing extraordinary about hair style but nice.
  • H
    Haley Sent on 11/05/2015
    4.7 out of 5 rating
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    I am so glad I used Twist for my makeup on my wedding day. I have known Lorie for awhile and I am so happy she could be a part of my big day as my make-up artist. She helped me look and feel my best! She did my make up, my mom’s and all of my bridesmaids. She was able to make us all look great for the day and photos, while making our make up still look natural. My make up stayed on and looking great throughout the evening. Lorie came out to my venue, Vintage Ranch, and was flexible and super fun to have to help us get ready!
  • U
    User1757757 Sent on 08/10/2014
    4.7 out of 5 rating
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    The staff at Twist handled my wedding last weekend and they were awesome! There were 9 of us having hair and make-up done that morning for the event. We were all done on time and very satisfied with the results. We had a great time in the salon throughout the day and were sent back to the venue with plenty of tools/products to help us look our best for the rest of the day. Becky, Veronica, and Lorie are excellent at what they do and the bridal coordinator Kaylee did a great job of helping set-up appointments and organize the day. Thank you Twist
  • O
    Michelle Sent on 02/21/2010
    4.7 out of 5 rating
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    As soon as I got engaged, I knew that I was going to need to find a salon that not only could be there for me the day of the wedding, but would also help me get prepared in the six months prior. I went to Twist for everything from massages, facials, waxing, makeup, tanning, and hair. By the time the day actually arrived it was like I was getting ready with my family. Granted it was definitely a large investment, but I felt the most beautiful I ever have on my wedding day, so it was all worth it!
  • U
    User900843 Sent on 08/15/2012
    4.6 out of 5 rating
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    Twist Salon did a great job on both my hair and makeup, it was exactly what I wanted! The only odd thing is that I booked one stylist, but she left the salon in the interim and ended up with another stylist, but I still couldn't have been happier.
  • L
    Lucy Sent on 10/17/2010
    4.6 out of 5 rating
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    Great service , been going to this salon for years for makeup. Very friendly, comfortable, and professional. Artist gives you makeup to barrow for touchups. Also available for purchase!
  • Emily
    Emily Sent on 10/13/2010
    4.6 out of 5 rating
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    The girl's at TWIST were wonderful! My only complaint was that their timing was off and so some of the services were shortened significantly; however, the costs were adjusted accordingly. The services are pricey, but the quality of product and service are excellent. The salon is beautiful, and the staff is very sweet and knowledgeable.
  • S
    Sybil Sent on 05/25/2010
    4.6 out of 5 rating
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    My bridal party and I all got our hair done at Twist, and overall we were very happy with everything! I am a regular client there, so I knew Jessica would do an amazing job...and that she did! We ran short on time with my hair, so make sure you have plenty of time the morning of your wedding for your hair!!

    It's hard to rate a place where there are three different stylists and seven girls getting their hair done, but overall it was a great experience. There was one stylist that didn't seem very familiar with updo's or formal hair, and didn't do the best job on my sister and one of my bridesmaids. We asked to have my sisters hair fixed after a half-attempted updo, and she left feeling "okay" about her hair. I would advise for you to be familiar with your stylist.

    Everyone at Twist was super friendly and fun to be around, and I was very happy with Jessica's work!
  • N
    Nicole Sent on 10/13/2010
    4.5 out of 5 rating
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    Everyone was a joy to work with. Audra is the nicest person and does FABULOUS work! She even gained a new client out of our experience! Lori is very experienced and professional. If you want your wedding day to go smoothly and be stress free, Twist is the place to go!
  • K
    Christy Sent on 08/03/2010
    4.4 out of 5 rating
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    This salon is just incredible from the moment you walk in the front door. It is unlike any salon I have every been in before and it offers everything you can imagine. The people are friendly and the service is great! I loved my hair and my bridesmaids hair looked amazing as well! Definitely a very very pricey salon but if you are looking for a salon that just feels great when you are in it and want lots of room to spread out then this is the place to be! I was nervous after my makeup trial how my wedding day makeup would turn out but the owner of the salon came and did it herself to make sure I had exactly what I wanted and it turned out great!
  • C
    Christina Sent on 10/22/2012
    4.3 out of 5 rating
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    The team at Twist was amazing! Kaylee was very flexible in working with my bridal party and working with our timeline. Make- up was amazing Lorie made us all look beautiful without looking made up. Becca and Becky did a wonderful job with our hair. I have short hair and Becca totally transformed my look! Would def. recommend Twist to anyone getting married in Paso!!!
  • H
    Krista Sent on 10/13/2010
    4 out of 5 rating
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    The staff was very friendly and professional. I had a great experience. The cost will most likely prevent me from seeking future treatment though.
  • M
    Macey Sent on 10/20/2017
    3.9 out of 5 rating
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    The artists are great. Both makeup and hair work great together and made us look amazing! I did not like the wedding coordinator she made me wait until less than a month before the wedding date to give me an answer on whether I was solidified and then was rude in an email. It’s really sad because the artists are so great!
  • J
    Janell Sent on 07/15/2013
    3.2 out of 5 rating
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    Kaylee who coordinates all the hair and make-up professionals out of the spa) took way too long to respond back to questions…I would wait at least 1 week before hearing from her. She was short in emails and made a pricing mistake. When she made the mistake, she tried to automatically charge our credit card without even asking us first to make up for her mistake, and we didn't let that happen. If she quoted us something, then that’s on her to fix, not us. Amy, however, (who is a salon professional who works at Twist) was actually my make-up artist and did my hair. Amy, was fantastic! I was sick unfortunately on my wedding day and she patiently barred with me during numerous trips to the bathroom and she is so talented it is unreal! She really knows how to make you look your best. I LOVED working with Amy during my trial and during the wedding. I would recommend Amy to a friend, but unfortunately, that means you also have to work with Kaylee. Thank you again, Amy!
  • L
    Lauren Sent on 03/27/2024
    2.8 out of 5 rating
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    Unfriendly Coordination Staff

    My hairstylist, Georgia, was so sweet and did a beautiful job on my hair for my wedding day! She showed up early for the appointment time and had all of her tools set up, heated, and ready to go. The day-of went very smooth and my hair held for the entire day. She did go a little over the estimated time so make sure you plan for a buffer. Georgia deserves a 5-star rating.
    The reason for my low rating is that the administrative employee in charge of scheduling, booking and billing for the services was so unfriendly. There’s no direct communication with the stylists until the day of services so everything is channeled through this employee. She responded quickly to each email, which was appreciated, but she had a terrible attitude and made me feel like I was bothering her. A month after the wedding I emailed multiple times asking about when she would return my deposit with no response. I finally received a venmo notification that it was returned but she never responded to my email. She really took away from what should have been a fun experience and made it unenjoyable. I really don't recommend this business for this reason. 

    Twist + Co.'s reply:

    Hi Lauren,
    Georgia truly loved being a part of your wedding day. Each of our timelines is a good projection of how the getting ready process will go timewise, although we do suggest in each wedding timeline for there to be a buffer for any overage.

    Thank you so much for your feedback. Twist + Co strives to improve always. We apologize that this was your experience.

    Wishing you the most beautiful married life ahead!

    Sincerely,
    Twist + Co Team
  • C
    Charlene Sent on 01/03/2016
    2.7 out of 5 rating
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    My make up was so beautiful on my wedding day! Unfortunately I went through 2 run throughs with Twist to get it right and was left on my wedding day with getting touch ups on my hair or getting my lips done at all.

    This salon was so bizarre in the way they conducted themselves professionally. Double dipping mascara, unclean brushes, and what made it awkward is when I gently approached the owner to talk about it, I was told to bring in my own mascara. After buying a nice mascara to be used for all my bridesmaids with single use applicators (I was paying for 10+ ladies, including MOB & mother in law to get make up done), the artist double dipped the new mascara in the run through. Yuck!

    Teach your ladies how to be clean! Wash brushes!! Don't charge a "rush" fee and then show up over 30 min late and then disappear when the bride is changing into her dress. So bizarre and unprofessional!
  • Louis
    Louis Sent on 08/28/2024
    2.6 out of 5 rating
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    Disappointing service and experience

    We cannot recommend this vendor to any other couples. This was the single most frustrating vendor to book and get a contract for. The payment approaches are bizarre - they requested a deposit they “forgot” to send back until a later time. Scheduling a hair trial was a nightmare - Saturday’s are always busy and Sunday’s were never an option, making it very difficult to get a trial as an out of towner.

    The most troubling experience came during the trial itself a few days before the wedding. My wife arrived 30 minutes late after a five hour drive. Ultimately the lady who was supposed to do the trial was extremely rude and condescending to my wife and left without performing the service. Another stylist ultimately stepped up to do the trial, but it was an awful experience and no apology was every given nor was the bizarre behavior of the staff addressed at all.

    The day of the wedding, the team that did come did a good job, but I am deeply disappointed at how this business operates and treats brides on their wedding week.

    Twist + Co.'s reply:

    Louis,
    Thank you for your feedback, we value your insight as our team continues to evolve and create the most enjoyable experience at Twist + Co. We do our very best to accommodate varying schedules for previews, although our business primarily occurs Friday-Sunday as we are in the wedding industry and it is our focus to ensure the bride booked has our undivided attention. Therefore, we conduct our previews Monday-Thursday.

    We apologize for any misunderstanding about our preview process prior to the wedding day. In the beauty service industry anything past 15 minutes late requires us to reschedule most often, although we did our very best to accommodate the preview as you came from a far distance away.

    We have taken your review into consideration, and will be updating our system to be more thorough for the best client experience. It was an honor to be a part of your wedding day, we wish the two of you a beautiful married life ahead!

    Sincerely,
    Twist + Co Team
  • Kristal
    Kristal Sent on 11/08/2019
    2 out of 5 rating
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    Did not meet expectations

    I am not a picky person, I almost didn't even schedule a trial because any salon that does professional makeup should be good, right? I am so glad I did though. I traveled from 3 hours away to this salon for my hair and makeup trial ( my wedding will be in Paso Robles, Im from LA) on the day of my engagement photo session. I sent the salon photos of my inspiration, and also let them know that I am open to their recommendations based off of my skin and hair. On the day of my appointment, it turns out the stylist I was scheduled with was sick with the flu, and an attempt to find a replacement wasn't made until I had already arrived. The replacement they found though, I don't think was experienced in wedding hair and makeup, or makeup in general. It took four hours ( was quoted 2) and the end result was not what something I would pay for. The makeup was almost non-existent, it did not show up on photos I took of myself, and my hair was a messy hairspray nest. I never write reviews, but I am so upset with the quality of what I received, compared to their own photos, I had to say something. I am incredibly disappointed with the end result and would not recommend this salon for hair or makeup.

    Twist + Co.'s reply:

    We are so sorry to hear you feel this way however I’d like to respond with a few things that were incorrect. The moment we heard your stylist was going to be out sick we got a replacement, she was just a few minutes late due to the adjustment and we do apologize for this inconvenience. That was out of our control. The stylist that was used for the replacement is a experienced senior stylist that has many rave reviews. It is alway our policy to offer a second complimentary trial with another stylist to find a better fit for you/your desired look, as we did. To be clear this is a trial you are reviewing, not a wedding day experience. This is exactly what trials are for, testing out looks and stylists to find the perfect fit and to ensure everyone is happy on the day of their wedding. We wish you a beautiful wedding and are sorry we are not the right fit for you. Best wishes - Twist Team
  • A
    Alison Sent on 07/31/2015
    1.3 out of 5 rating
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    UPDATED REVEIW:
    I came to Twist Salon on the recommendation of my wedding coordinator. I originally had an amazing review for twist salon, unfortunately my problems came after the wedding. When the "moms" and I had our makeup trial, I had an in-depth conversation with Lori about if I wanted the flower girls to have a little bit of make up and have a little bit of curls in her hair, if they would get charged because it was such minimal amount of work she told me "no" it's fine, we do it all the time (I didn't think much more of it). A few months after the wedding, I found out that my flower girls ended up getting charged $90 for the hair and make up and that went against everything Lori and I had talked about. So, I put in a phone call to talk with Kaylee, the wedding Coordinator for Twist, she was supposed to call me back, she never called. I left voicemails and I called three or four times and then I got a receptionist who said Lori would email me back well, I never got an email from Lori. I will tell you, twist made certain they contacted me when two of my bridesmaids had a bounced check and one never paid! They called me to make sure that I cover that bill, which I ended up doing because it was the right thing to do! Here's The problem that I have with twist. They screwed up and charged me when I shouldn't have been! They never bothered to call me back! It is unbelievable! It pisses me off that if you tell a client you're going to call them back and make right what was wrong and you never do it! That's a pathetic action and I will never go back to twist salon and give them my business nor will I recommend it to anyone else, unless they give me $90 back like they said they would but never did! I will say Lori & Roxie did an amazing job on the hair and make up I just do not appreciate the action that has been taken since then, it's not how you treat clients!
  • User364034 Sent on 06/25/2010
    1 out of 5 rating
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    The worst experience I have ever had. I had my hair done and the lady dreaded my hair. I had to cut half my hair off. On top of that, she asked for help and no one else in the salon would help her. DO NOT GO THERE EVER........ save your hair! Also I would hate for this to happen to anyone on there wedding day. They have a beautiful shop but looks are deceiving!!! They also state they are a new salon when they were another salon in town but I can't remember the name..... but needless to say there is a reason they closed!

    Twist + Co.'s reply:

    This is very unfortunate that this guest felt she had such a bad experience however I would like to clarify that she was not a bridal client of ours. twist studio spa has been in business for over ten years and is formally known as Studio 522 located at 522 Spring St, Paso Robles. The owner’s dream was always to create and design her own salon and spa to fit the needs of every guest. When a larger space was in demand Studio 522 had the opportunity to expand, improve and grow into twist studio spa at 1421 Spring St. Paso Robles where twist studio spa is currently located.

    twist studio spa’s policy is to ensure every guest is beyond satisfied with their experience. We call it the, “twist way”

    You can also find us on Facebook or visit our website at twistway.com
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