Top Hat Tuxedo Reviews
Reviews
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Leena Sent on 12/29/2022
Wedding Weekend
My kids were in a family wedding. The service was unbelievable and everyone was so nice. The day of fitting, they were so helpful. Got everything fitted the proper way. Thank you too everyone at Top Hat Tuxedo Fox Chapel!!!! -
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![Theodore]()
Theodore Sent on 01/14/2020Greatabulous!
Well I must admit... I was planning my wedding in less a months time, I needed suits and a tux for my groomsman, ring bearer and I on a short notice and required nothing short of prisitine excellence. I'm only getting married once after all and really wanted to nail it. Guess who delivered...? Yup, it was Top Hat Tuxedo in Waterworks!
I mean from great deals on the suits to the fits that were next to perfect. The icing on the cake was that everyone got to keep their suit... Ikr!
Now the job on my jacket was absolutely fantastic! I was very impressed at the level of skill that was put into sizing it just for me and everyone loved it and of course my bride did the most. So much so that I originally rented it but ended up buying cause it looked so good on me. And I would be remiss if I didn't mention the high quality of customer service my family and I received from Andrea mostly. She really made us feel like we were an extension of the Top Hat Tux family! Thank you so much Top Hat Tuxedo on Freeport Rd. for assisting me in making my wedding day one of the greatest days of my life!!! -
![Tara]()
Tara Sent on 09/28/2019Loved working with this tuxedo store!!
Met the owner at a bridal show & he gave such an amazing deal for the wedding suits/tux. All the groomsman & my father bought their suits for the wedding & I couldn’t be happier with the end results. My husband looked so handsome in his tux for our wedding!! Thanks so much for making the guys look so great!! -
![Juliana]()
Juliana Sent on 12/11/2018Excellent!!!!
They have an amazing selection of suits to look through. Any color you are looking for they have. -
Krystal Sent on 09/01/2020
Do. Not. Go. Here.
My husband was set on purchasing suits here for our wedding because his group of friends have always purchased their suits here. My husband was in 3 precious weddings where suits were purchased or rented from this place and there was ALWAYS a problem, but he insisted so we came here anyways.
We first met with Andrea (the owner’s wife) for our first consultation. We explained to her that we picked an odd color for the bridesmaids dresses and she ensured us that she would go to the warehouse and pick everything that would come close for our next appointment. We made our next appointment to come in and try on suits for that weekend.
When we came in for our second appointment, we met with Johnny one of the workers here at THT. I felt absolutely terrible for him because Andrea had promised us the world with colors and he had no idea and nothing was there for us to look at. My husband tried on a suit and we signed their contract and left.
I ended up having to pay over $400 for ties that would match from my bridal store because they didn’t have anything even close.
We had 6 groomsman, 1 ring bearer, my father and grandfather all purchasing suits (other than the ring bearer he was renting).
All of the groomsman, my ring bearer, father, grandfather and husband were sized in the store for their suit. We were told we could pick them up 21 days prior to our wedding date which was scheduled for 06/12.
When I called in May to let them know my wedding was postponed, they told me that according to my contract, I couldn’t pick up the suits until 21 days prior to my new wedding date. I understand that things were slowed down because of Covid, but I didnt think it was fair that we had to wait an additional 2 1/2 months to get the suits.
Fast forward to picking up the suits - my dad, grandfather and husband went to go pick up the suits and tried them on in the store. I had called a week ahead to schedule an appointment for pick up and to let them know we would be there. The Owner said it would be okay. When we arrived they couldn’t find any of the suits. They finally found my dad’s and pap’s after looking for a half hour and had them try it on. My husband’s suit was not there along with any of the groomsman so the Owner had to run to the warehouse. As he was going to the warehouse, my pap and dad tried on their suits and literally NOTHING fit. They blamed it on Covid and continued to make every excuse in the book. When the Owner finally got back after making us wait for easily over two hours, he came out and used the excuse “read every other suit place reviews - we all have the same problems.” I was livid. How is not having the groom’s suit or the groomsman after having an extra 2 months to pull them together my problem? They took responsibility for nothing and we ended up wasting an entire day here and had to come back again to pick up the suits since we had to switch sizes. They also took a suit from another wedding’s pile for our wedding so one of my groomsman never really got his actual suit with the proper measurements he got someone else’s.
Fast forward again to when we came back (again I’m talking two weeks before a wedding stress I didn’t need) we brought my ring bearer to be fitted. He is my nephew and is 8 years old - suits aren’t really his thing. They gave him a suit that went up to his elbows and the pants wouldn’t even zipper. Again, they blamed their measurements on Covid and we ended up spending I kid you not 6 hours at this location with my nephew trying to find a suit. Finally I had to leave so my sister came and they told her that we picked a slim fit suit and it’s not their fault it’s not fitting. NONE of my groomsman or husband or dad or grandfather got a slim fit suit. I think they didn’t have the right suit in house so they used that as an excuse.
Two days prior to the wedding we were allowed to pick up the rentals, we were missing half of the shoes. When I delivered my pap his shoes they gave him not only the wrong size, but 2 left shoes. Almost all of the shirts had stains on them which we didn’t realize until the morning of the guys getting ready and it was too late at that point to do anything.
The Owner and his wife will promise you THE WORLD, but do not buy it. They are out to make a dollar and that’s it. Then they send their poor employee Johnny out to deal with angry customers while they hide in the back. As a business owner, I would never allow my employee to have to cover up my mistakes.
Save yourself the trouble and look elsewhere for men’s attire for your wedding. This place may have a good deal, but it’s not worth the headache and stress dealing with them and their excuses. -
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![Evan]()
Evan Sent on 07/29/2025Unfortunate Decline
I've rented from this shop a few times over the years, and unfortunately, the quality and service have steadily declined. For a recent wedding, several of us experienced issues: some received incorrect vests, suspenders broke the day of, and the tuxedos themselves felt poorly tailored and cheap. Most of us went in for our final fittings only to find that adjustments still hadn't been made--we essentially had to have everything re-tailored on the spot. I really wanted this place to work out (I'm the one who recommended them to the groom), but it's clear that attention to detail and customer care have taken a back seat to mass production/greed. Hoping they turn things around, but I can't recommend them based on my recent experiences. -
![Melodi]()
Melodi Sent on 09/01/2021horrible experience
As the owner, you should be OUTRAGED and EMBARRASED at how horrible your service was!!!!!!!!!
Below is a list of what i could remember that was wrong with the wedding party tuxes....
Let's start with the fact that everyone was measured in MAY and when we came to pick up we spent OVER FOUR HOURS at your shop.
The groom: His pants were a size 46, entirely too big, his shirt was too big. his suspenders didnt clamp, we had to TAPE them to get through the ceremony.
My son Paul: first pair of pants, 4 inches too short, it took 3 shirts to find something acceptable to fit him. his second pair of pants literally had a BM stain in them!!!!!!!!!! i was promised his pants that were being sent to the venue would fit, and they didnt. SKIN TIGHT SKINNY LEG pants that he couldnt move in, AND were too short. and he got no cuff links.
Paul, father of the bride, got shoes that were dry rotted, dirty and frayed bow tie, and again, NO cuff links.
Ian, grooms men, his pants were too big, his suspenders didnt clamp at all and had to be tied around his belt loop, no cuff links
Josh, groomsman, child size suspenders that were not even close to fitting, they were different than everyone elses, they were not adjustable. luckily someone had a belt he could wear.
the GRANDFATHER OF THE BRIDE WHO WALKED HER PART OF THE WAY HAD TO PURCHASE AN ENTIRE SUIT AT KOHLS WHICH HE SHOULD BE REIMBURSED FOR. HIS PANTS, SHIRT AND VEST DIDNT FIT, AND HIS SUSPENDERS WERE DISGUSTINGLY DIRTY.
like i said, this is only what i can remember being wrong...
i also called on saturday and left a message, and havent heard from anyone.
we want our money back...let me know what your plans are to fix this, or we will all be writing reviews and we will be warning everyone to not use your business. -
![Tricia]()
Tricia Sent on 05/23/2021Awful awful do not go here
Awful, awful, awful. At first these people were super nice, helpful and knowledgeable. Me and my now husband went in there to set up an appointment to get fitted for suits for our wedding, we made an appointment to come back with the groomsmen and my MOH a month later in January, we were excited to be working with people who were nice and understood, that like many couples who are getting married, that were confused about the suit renting process. Fast forward to January, we get there with the groomsmen and my MOH, all excited, come to find out they had NO idea who we were, we were told that it was going to take an hour to get all the information for the colors and suits that we wanted and we "really should have made an appointment" well after a very confusing conversation with Andrea (who I might add is VERY condescending and RUDE), she admitted her mistake and all was well, I just brushed it off. Everyone gets fitted for suits and we made an appointment to come in the Thursday before the wedding to get those who rented their suits fitted and altered if need be, and those who bought suits (the groom, father of the bride, father of the groom, step dad of the groom and best man and my sister who was my MOH) could pick up their suits 3 weeks before the wedding and they would alter them if they needed it. Fine, we were sent on out marry way.
Well here is where it gets just awful, weeks before my wedding. Three weeks before the wedding comes, step dad of the groom goes to pick his suit up, and the pants are 4 SIZES TOO BIG. Andrea of course says "well, sorry nothing we can do... we don't alter suits" that is NOT what she told us. She was arguing with us about it and finally we just gave up it wasn't getting us anywhere. The father of the bride lives in Ohio and he was making a special trip out to PA to get his suit, he had an emergency that put him in the hospital and couldn't make it, I really needed him to try his suit on before the wedding just in case it needed altered so I was going to go pick it up for him and bring it to Ohio. Wrong, I had to FIGHT with Andrea to even get her to let me take my fathers suit, mind you, I am the bride and the suit was 100% paid for. She kept telling me "well we like to see it on them before they take it out just incase" so I brought up the fact that they don't alter suits so what's the point? And the fact that my father in laws suit pants were 4 sizes too big and they didn't do anything for him?? So she changes her tone and says "Well for $15 we can ship it to him" NO I WANT TO TAKE IT, so I had to play the hospital card, she wasn't happy but she ended up letting me take it, this was like a 15 minute argument.
Finally, wedding week, I am so happy to not to be dealing with these people ever again. The groomsmen, jr groomsmen, groom and my sister, my maid of honor, go and get their suits (if they rented), suspenders, tie, shirt and shoes. First off, my nephew (jr groomsmen) pants don't fit, they give him another and there is rip up the butt on those ones, so they had to rush order a pair for Friday for him, they tried giving them TAN VESTS to wear with a GREY SUIT, when we ordered suspenders anyways. The most important thing that MAKES MY BLOOD BOIL EVERY TIME I THINK ABOUT IT IS THEY WROTE ON MY SISTERS RECEIPT TAG UNDER REMARKS (female)? **picture included** I have NEVER EVER EVER felt more fury and disrespect in my entire life. It took everything in me to not go down there the next morning.
Day of the wedding DISASTERS. The jr groomsmen brand-new pants that they ordered in wont button, almost every single pair of suspenders were broken, some of the guys pocket square pocket wasn't cut open so they couldn't wear those, bow ties were fraying, the grooms pants were fraying and a hem on the pants came loose. What a NIGHTMARE. I will NEVER EVER EVER EVER recommend this place to ANYONE. I even told my photographer, wedding coordinator and DJ to never recommend this place to any of their clients. Pay the extra money and go to Mens Warehouse. So rude and disrespectful. -
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