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Quality of service
5.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
5.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
I hate to leave this bad review, because I love their photos, but after my experience trying to book them, I feel others should be warned how they do business...
They will ONLY shoot your wedding if they can do things their way, even if you are willing to do things differently to accommodate them, as I was. Lisa basically just lied to me on the phone when I asked her why they were unwilling to shoot our wedding. She said that we are putting the money out for a luxury wedding (we are not), and that they cater to people who really can't afford a photographer.
One of their locations that shot (photo evidence on their blog) is in Los Gatos, at a gorgeous venue that is way out of our price range, so I don't know why she felt the need to tell me that lie.
They have a list of things they want to get for their photos, and said they won't budge on price or time (even if we are willing to pay for it) to allow them to shoot at both our ceremony location and our reception. So I said that was fine, and we're fine allowing them to shoot at our ceremony only. I don't care about having photos of our reception, but she still refused. She told me that I will want photos of all of that. Untrue, and what business does she have telling me what I do or don't want for our wedding?
As I said, they have a list of things they want shot, and that's it. My guess: they sell your photos.
I've never been treated by a vendor like this. Beware.
Edited to Add: Our ceremony is at Monarch Cove Inn. They have photos on Yelp of Monarch Cove Inn. Why the lies?
I hate to leave this bad review, because I love their photos, but after my experience trying to book them, I feel others should be warned how they do business...
They will ONLY shoot your wedding if they can do things their way, even if you are willing to do things differently to accommodate them, as I was. Lisa basically just lied to me on the phone when I asked her why they were unwilling to shoot our wedding. She said that we are putting the money out for a luxury wedding (we are not), and that they cater to people who really can't afford a photographer.
One of their locations that shot (photo evidence on their blog) is in Los Gatos, at a gorgeous venue that is way out of our price range, so I don't know why she felt the need to tell me that lie.
They have a list of things they want to get for their photos, and said they won't budge on price or time (even if we are willing to pay for it) to allow them to shoot at both our ceremony location and our reception. So I said that was fine, and we're fine allowing them to shoot at our ceremony only. I don't care about having photos of our reception, but she still refused. She told me that I will want photos of all of that. Untrue, and what business does she have telling me what I do or don't want for our wedding?
As I said, they have a list of things they want shot, and that's it. My guess: they sell your photos.
I've never been treated by a vendor like this. Beware.
Edited to Add: Our ceremony is at Monarch Cove Inn. They have photos on Yelp of Monarch Cove Inn. Why the lies?
