Tomball Party Rental Reviews
Reviews
3.8 out of 5 rating
3.8 out of 5 rating
6 Reviews
77% recommend it
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User968019 Sent on 10/10/2012I used Tomball party rental for my daughters sweet 16 Birthday party. I made a reservation on their website and the next day Brandi called me and talked me through the details. I was very impressed with how thorough she was, I didn't feel pressured at all. I will absolutly use them again in the future! -
User975235 Sent on 10/16/2012I would not use services from this company again. My emails did not get responded to in a timely manner. After waiting days and days sometimes a week I would call and was made to feel I was inconveniencing them. I did not feel like an important customer. The prices were good but they did not make up for the lack of customer service. -
User1551078 Sent on 03/05/2014I cannot tell you how disappointed I am in Tomball Party Rental. I searched high and low for white china with a silver accent and silver chargers. When my fiancé and I walked in and had our consultation with Brandy everything went smoothly. We had everything covered and I was happy. All the issues started once we paid them in full. First, the promised they would deliver and pickup. They then, after we paid in full, they informed us that because it was a Sunday they were unable to deliver and pick up the linens and china. Even though we had CONFIRMED with them before signing anything that they could deliver and pickup on Sunday. My fiancé advised that we should ask for a refund then and we SHOULD have. Second, they charged us to rent a trailer FROM them, because they were unable to deliver. This trailer turned into a NIGHTMARE! When my family went to go pick up the trailer there was an accident and they were caught in traffic. Tomball Party Rental called us multiple times to say they weren't going to stay open late. After some negotiating they stayed late. When my family got there to pick up the trailer, it was a LOW BOY! An open trailer, with everything tied down to it! Brandy had assured me it would be a small, enclosed trailer "like a small Uhaul" were her words exactly. Considering we picked up the day before the wedding, there was a change of rain that night, how were we going to secure all that merchandise (since we life out of town) over night?!?! So my parents loaded everything up in their vehicle and headed to the motel. The next day when we were setting everything up for the wedding, the silver chargers we warped, cracked and delaminating.Their napkins were also the thinnest thing possible so that you couldn't even fold them! (Which is something we had specified when we had the consultation.) Please learn from my mistake, do not EVER use this company for ANYTHING. I will never do business with them again.
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