Thoroughbred Sedan, Van, & Bus Reviews
Reviews
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Quality of service 4.8 out of 5 rating4.8
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Average response time 4.9 out of 5 rating4.9
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Professionalism 4.9 out of 5 rating4.9
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Value 4.9 out of 5 rating4.9
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Flexibility 4.9 out of 5 rating4.9
Awards
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Featured
Deb C. Sent on 07/12/20214.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Great people to work with!
We hired Thoroughbred to provide 2 school buses for transportation to/from 2 hotels to our daughter's wedding venue. Sara and owner Joe were very responsive, flexible and easy to work with. They will work with you to make adjustments to meet your needs (ie. having one bus pickup any overflow count from the other bus if it were to be necessary) and are just great people to deal with. They take pride in providing excellent customer service. As the mother of the bride, one less thing to worry about in planning a wedding.Thoroughbred Sedan, Van, & Bus's reply:
Thank you so much for your kind review :) We really appreciate your business and looking forward to work with you again in the future :) -
Quality of service
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Lauren Sent on 06/01/20265 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful Experience
We hired a charter bus and the 6-seater SUV for our wedding and both pickup and drop offs went without any problem. I worked with Sara to book the services and she is fantastic! She is so communicative and answered all of my questions and made multiple revisions to the reservation. I was stressed because we needed the bus to pick up guests at two hotels and she helped me work out the timing for both to get to the venue on time. The guests said the ride was smooth and bus was super clean.
The SUV service was also wonderful. It ended raining on the wedding day but the driver helped as much as he could to make sure l and my mom and bridesmaids were covered by umbrellas and parked as close to the front of the building as possible.
Just a wonderful experience from booking to drop off! -
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Gwendolyn Sent on 06/23/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Reliable, Professional, and Stress Free - Exactly What You Want on Your Wedding Day
Thoroughbred Transportation was absolutely amazing to work with for our wedding! From start to finish, they were professional, punctual, and incredibly easy to communicate with. Every detail was handled with care and precision, and we felt completely confident that our transportation needs were in the best hands.
On the day of the wedding, everything ran seamlessly—drivers were right on time, vehicles were spotless and comfortable, and the whole experience felt calm and organized. It was one less thing we had to worry about on a busy day, and that peace of mind was priceless.
We’re so grateful to Thoroughbred for helping our day run smoothly and making sure everyone got where they needed to be, safely and on time. Highly recommend them for any special event—you won’t regret it! -
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Kevin Sent on 01/12/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Quality Service
We used Thoroughbred for our wedding in August 2024. They had the best rates and easy to communicate with. Buses were clean and service was on time. -
Quality of service
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Erin Sent on 01/09/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent and safe transportation!
Super professional, excellent communication, and all of our friends and family were transported on time and safely to and from our wedding without a hitch! We definitely recommend Thoroughbred! -
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Sara Sent on 10/06/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely recommend
We worked with Sara at Thoroughbred to help with transportation for our September 2024 wedding, and were so happy with their work. Sara was responsive and helped us put together a plan for a shuttling schedule that worked perfectly for us and our guests. We would recommend Thoroughbred to anyone with an upcoming wedding! -
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Madeleine Sent on 08/18/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great wedding experience
We recently booked Thoroughbred Transportation for a hotel shuttle and sprinter van for our wedding. The staff were on time and easy to work with, and booking the vehicles was a breeze. Highly recommend! -
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Whitney Sent on 11/06/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience
It was wonderful working with Ride ThoroughbreD. The service was amazing and our guest had a great time knowing they could relax and ride in style to and from the event.
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Quality of service
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Emily Sent on 09/04/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great service!
We had a very positive experience with Thoroughbred! We used their transportation services for our bridal party and they were very accommodating of our wishes to keep the groomsmen and bridesmaids separate before the ceremony but all together on the way to the reception. We would recommend them! -
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Naisha Sent on 08/23/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Service
I cannot begin to tell you how AMAZING this transport service was .. my husband and I got married on 8.18.2023 and Joe and his team definitely lived up to the name . Our Driver was not only early he was soooo professional and pleasant ! I highly recommend this transportation service for weddings , birthdays , graduations I mean they are absolutely the best !!!! And very reasonably priced! -
Quality of service
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Melissa Sent on 08/01/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing shuttle service for weddings!
Thoroughbred made shuttle service seamless for our 5/13/23 wedding. They were communicative, helpful in assisting us in figuring out our shuttle needs, and on time. The shuttles were comfortable and clean, with friendly drivers who followed instructions to get to our middle-of-nowhere venue. Everything happened without a hitch. Not only did they deliver exactly what we asked for, but they went above and beyond. My groom and I were forced to clean up after our caterer, who left without completing her contracted work. When I communicated this politely to our driver (I so wish I could remember her name!) and asked if she could just wait a bit longer for us because we couldn't leave the property in that state, she responded, "Oh my gosh! That's horrible! Where are the trash bags?!" She helped us clean up all the napkins, bottles, cans, and cups littering the tables before getting us back to our hotel. I can't recommend this company enough.
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Laura Sent on 04/30/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Get the school bus!
It took me a long time to decide what I wanted to do about transportation. Almost all of my guests were from out of town and we had an open bar--I was nervous about drunk driving and guests getting lost. I ended up booking a school bus to shuttle guests back to the hotel at the end of the night. I figured that instead of favors, the "favor" would be a ride home for our guests.
SUCH A GOOD DECISION. The ride back to the hotel was so much fun and I didn't have to worry about anyone's safety. Our driver was great and the bus was in excellent condition.Thoroughbred Sedan, Van, & Bus's reply:
Thanks so much for the kind words, Laura! We enjoyed working with you. Congratulations and keep in touch! -
Quality of service
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Valerie Sent on 04/19/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great service & experience
We used Thoroughbred for the transportation at our wedding located at the Mt. Washington Mill Dye House. Upon inquiry, Sara promptly provided me with a pricing list for all the vehicle options and combos we could choose from for the transportation between our venue and guest hotel. The pricing was competitive and Sara was so quick with communication, making the entire process easy and straightforward. Our drivers for the shuttle and coach bus were great and so professional; the bus driver even walked through the lobby of our hotel to make sure he didn't leave without any guests, which I really appreciated. Highly recommend! -
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Georgina Sent on 02/11/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Professional and Safe!
The folks at Thoroughbred came highly recommended from our wedding caterer, and the service, staff, and transportation did not disappoint. We needed safe transportation for all of our wedding guests to and from our wedding venue (the BMA). Sarah and the Thoroughbred team helped us select and coordinate the time tables for bus and van pick-up, and drop offs, for all of our guests. They were flexible, knowledgeable, professional, and safe drivers. Knowing we had safe transportation gave my husband and I the peace of mind we needed to be able to sit back and relax and enjoy the evening with our friends and family. I'm so glad we went with the Thoroughbred team. -
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Amy J. Sent on 12/11/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great shuttle bus service!
We had a great experience with Thoroughbred as our shuttle bus provider! Everything went smoothly and on time, and they were flexible with us when we needed to modify our schedule. I'd highly recommend working with them! -
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Aires Sent on 11/14/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Professional
The service was professional, on time and a great price -
Quality of service
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Alexa Sent on 11/06/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful transport service!
We had a wonderful experience with Thoroughbred Sedan, Van & Bus LLC for our wedding in September! Joe and his team were responsive and super easy to work with, even making last minute changes within the month before our wedding date! We used two large motor coaches and a smaller shuttle bus for our wedding party and everything ran smoothly! Thank you! -
Quality of service
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Erin Sent on 11/06/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Punctual and responsive
Thoroughbred coordinated a few different shuttles for us throughout the wedding day, all going to different places and at different times and the day couldn't have worked out better. Thank you so much! -
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Kelly Sent on 10/05/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing!!!
They were super friendly, affordable and accommodating. I think most of our guests ended up driving, but I was grateful to have transportation secured just in case. Highly recommend!!! -
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Remi Sent on 07/19/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly recommend for large wedding!
Used this company for transportation for our wedding day at USNA and Chesapeake Bay Beach Club for 175 people - everything went off without a hitch! The drivers were amazing, the vehicles we used were top notch. No one was late or got lost, and they navigated the smaller downtown Annapolis, MD streets with ease! They were easy to get ahold of and were in contact with us anytime we needed it leading up to our wedding day. Would highly recommend this company! -
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Brooke Sent on 06/21/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Easy and on time
Easy to book online, driver was on time, bus in great condition -
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Elizabeth Sent on 05/27/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ride Thoroughbred!
Thoroughbred was a lifesaver! My husband and I left booking transportation for our wedding guests a bit too late, and realized that many companies we had originally researched were already booked up. We stumbled across Thoroughbred, and not only were they available, but they were so helpful and pleasant to work with! They were extremely responsive across all communications, flexible when we had to make a last-minute change, and reliable on the day. I didn't have to worry about our guests at all :) -
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Carlin Sent on 05/22/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Professional, Prompt, and Responsive
My husband and I were married in April and are thrilled with our experience with Thoroughbred Transportation. Sara was incredible to work with, pulling together multiple contracts, price points, and suggestions to fit our budget, and to provide a lovely experience for our guests who came from three different hotels to and from the venue, and to and from the post party reception. The drivers were very respectful, knowledgable of the area, and the shuttles were very modern. We had one issue where the post-party reception driver thought he was done at 11:30 PM (it was supposed to be 2:00 AM) and when I called the CEO, he was incredibly easy to work with, kind, and quickly resolved the issue. Gratuity was included in our contract. -
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Madalyn Sent on 05/20/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding Transport
Thoroughbred did a fabulous job transporting our guests to and from our venue on our wedding day! Sara was so great and very responsive throughout the entire planning process. All the buses were comfortable and clean. The drivers were so awesome helping me l and my bridesmaids in and out of the bus during the rain, keeping us dry with umbrellas. The buses always arrived on time and went the extra mile at the end of the night by staging briefly at the hotel so guests to change before they did a final drop off at the bars. We loved working with Thoroughbred and would recommend anyone in the Baltimore area to use them for their event! -
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Elizabeth Sent on 03/30/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Get there in style with a driver who will treat you like royalty!
Not only were the drivers great and able to accommodate our schedule. The lady we had was SO NICE and considerate. A great choice to get you and your guests around on your wedding day! -
Quality of service
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Christopher Sent on 03/23/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent!
Everything went as planned. Driver showed up early. Would definitely use this company again! -
Quality of service
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Melanie Sent on 03/18/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
10000000/10
Joe and everyone at Thoroughbred are AMAZING! I have worked with plenty of unreliable transportation companies who can be almost impossible to get ahold of -- the experience with Thoroughbred every time is the complete opposite. Joe, the owner, is extremely responsive and easy to work with. He has a large selection of fleet to choose from and competitive pricing. I will always recommend Thoroughbred to anyone looking for a transportation company! -
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Taryn Sent on 03/17/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wintry bus ride
Thoroughbred transportation was our saving grace during a wintry March wedding day. Their professionalism, flexibility, and communicative practices are the reason our wedding day went so well! From changing first look spots last minute due to weather, providing two drop off times for those early ceremony arrivals and those not so early arrivals, to having multiple end of the night stops, we appreciate all they provided for us! -
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Christine Sent on 03/11/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best transportation service we could have asked for!
Thoroughbred transportation is the best transportation service we could have asked for! From the beginning, they were professional, kind and quick to respond. My now husband and I had a smaller bridal party and as such we didn’t need a huge vehicle or bus for transportation and wanted to save some money here. After contacting several transportation companies, Thoroughbred transportation was the only one to work with us in our smaller budget, making a large SUV available for our groomsmen at a fraction of the price. The wedding day, the drivers were on time and so friendly. We couldn’t recommend Thoroughbred transportation more! -
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Maralee Sent on 03/05/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Friendly & Professional Transportation Service
If you are looking for a transportation service to fit all of your wedding needs, Thoroughbred Transportation is it! As the mother of the bride, I appreciated the efficiency, friendliness and quality transportation that Joe and his team provided to take the stress out of worrying about the long drive on country roads. Joe and his team are very responsive and flexible. Everyone arrived to the venue on time. At the end of the evening, the driver arrived ahead of schedule and texted me so the bride and groom could get ready for their first trip home as a married couple. Thoroughbred Transportation is so great with drivers who are true professionals that we have continued using their services for family members. I highly recommend Thoroughbred!Thoroughbred Sedan, Van, & Bus's reply:
Thank you so much for your kind review :) We really appreciate your business and looking forward to work with you again in the future :) -
Quality of service
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Tara Sent on 03/02/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My wedding 12-2021
The driver was outside and texted me and he arrived way before the schedule time. He was professional and was standing outside waiting to greet me and open the doors for my mom and I. I needed to go back to the hotel and he did it with no problem and still got me to the venue on time and safely. I would definitely used them again for any driving services I may need.Thoroughbred Sedan, Van, & Bus's reply:
Thank you so much Tara for your kind review :) We really appreciate your business and looking forward to work with you again in the future :) -
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Cyleena Sent on 03/01/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Professional great servicee
Thoroughbred was professional and provided us with great service. They are flexible, assisted with what your wedding may need, arrived on time/left on time, and our guests had no issues. We are happy we went with them! -
Quality of service
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Sarah Sent on 01/13/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent Transportation!
Our day was perfect, knowing all of our family and guests were taken care of to and from the venue, not to mention the after party! Working with the vendor was seamless and couldn't have been easier! 100% recommend! -
Quality of service
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Kristen Sent on 12/22/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Super Communicative and Affordable!
Joe and team provided the shuttles for our rehearsal dinner and wedding and they were great at making sure our guests got to and from the venue safely and in a timely manner. In a time with so many changes in wedding planning, having a transportation company you can rely on is a must. Joe and Sara delivered! -
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Addy Sent on 12/20/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect fit!
We last minute decided we wanted transportation and Thoroughbred came to the rescue!! We booked with less than a week before the wedding and they did absolutely amazing. They were also flexible when we were running late when getting home. It was a completely affordable service and accommodates much more than a limo would! 10/10 would recommend! -
Quality of service
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Mandi Sent on 12/14/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely amazing
Our wedding 10/15 at stone ridge was awesome and our driver just made it that much better at the end of the night. Just perfect and friendly. -
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Amber Sent on 12/06/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Awesome to work with!
This company was super easy to work with and really flexible. We had to book them sort of last minute due to a date and venue change, but they took care of us with no questions! Both cars were on time and the drivers were very professional. I would absolutely use them again! -
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Carie Sent on 11/10/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very Kind Driver
Wonderful riding with Ms Linda. Great working with people online to hire them. Comfortable ride. -
Quality of service
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Mollie Sent on 11/01/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Stress-free day!
I worked with Sara for both our rehearsal dinner and wedding ceremony/reception transportation. Both nights went off without a hitch. Our shuttles/buses were on time and had zero issues - making for a much appreciated stress free weekend. Sara was absolutely wonderful to work with - professional, responsive, and knowledgeable. It was so nice to not worry about such an important part of our weekend. Thank you Thoroughbred and Sara! -
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Meghan Sent on 10/11/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly recommend!
We are so happy we chose Thoroughbred Sedan for our wedding transportation needs. The team was so responsive and easy to work with - we even made a few last minute changes, and the team was able to quickly (and happily) accommodate our requests. The service was very timely and professional. Highly recommend! -
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Maria Sent on 09/26/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great to work with!
Thoroughbred was communicative, prompt, and a great price for our wedding! They stayed on schedule and made sure our bridal party and family arrived safely and on time. It made our day stress free knowing they were taking care of our transportation needs. -
Quality of service
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Michelle Sent on 09/07/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Professional and reliable
Thoroughbred was a dream to work with! They were so unbelievably quick to respond to inquiries. They flawlessly executed on the big day, making sure that my bridal party arrived on time to our venue, returned to pick up my groom and his party, while a charter bus also picked up our guests from several hotel blocks. It all happened flawlessly. They were easy to communicate with and work with which is sooo important on the biggest day of your life! Would recommend to anyone! -
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Amy H. Sent on 08/12/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great transportation!
Thoroughbred Transportation was a great choice for our wedding! We had a lot of guests and the buses were more reasonably priced compared to other companies. Sara was very efficient through email to set up everything that we envisioned. She was extremely thorough in getting the details correct for our big day. Highly recommended! -
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Kelly Sent on 07/13/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Top notch,
Thoroughbred was awesome to work with, especially Sara who put up with my many changes leading up to our wedding. We highly recommend using them for any special occasion! -
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Sara Sent on 06/20/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience!
While transportation isn’t as glamorous as some of the other aspects of wedding planning, it’s just as, if not more, important so the day can run smoothly! Thoroughbred was so great work with! Sara was very responsive and great about being flexible and making all of the changes that we requested as we were planning out the transportation for the bridal party and our guests! They were on time and efficient on the day and the vehicles were clean and comfortable. Can’t thank them enough for a great experience and helping our day run so smoothly!
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Laura Sent on 06/16/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great shuttle service
I found Thoroughbred Transportation googling shuttle services near Annapolis, and they were fabulous! When we were booking, Sara gave us a full array of options, with lots of different vehicles and price points, so that we could pick the option that was best for us. We went with a mix of vehicles, including the option to shuttle some folks home early. It was easy, reasonably priced, and Sara proactively reached back out to make sure everything was right before the wedding. She was lovely to work with.
We had several school buses as well as a smaller shuttle, and at the end of the night, the shuttle bus driver very generously took a group of friends back to their AirBnB so that they didn’t have a long wait for multiple ubers. I really appreciated their flexibility, and all of our guests were grateful to have a safe, sober ride home at the end of the night. -
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Joseph Sent on 06/14/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Reliable and Professional Service
Thoroughbred provided transportation on our wedding day and they were fantastic! They showed up to each location on time and the vehicles were clean. The drivers were friendly and professional! We would highly recommend this company to anyone looking for dependable transportation to any event! -
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Megan Sent on 06/13/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Professional and Affordable
Sara at Thoroughbred was so great to work with. She was quick to respond and flexible as we had to make some adjustments. Communication is so important and she did not disappoint! The vehicles we rented were spotless and the drivers were great and professional. They are super affordable for what they offer. Thank you again! -
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Emily Sent on 05/24/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Service!
Sara at thoroughbred was so great to work with! she was very timely in her responses and was so helpful when we it came to picking what services we would need! Would definitely recommend them!! -
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Christeen Sent on 05/06/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Professional and Affordable
Communication was easy and clear. They were flexible with the options they provided me with. Drivers were great. And pricing was great. Would definitely use Thoroughbread Sedan again! -
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Jackie Sent on 04/28/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great to work with and made our wedding transportation go smoothly
Sara at Thoroughbred helped me out so much to plan and book transportation around the itinerary for my wedding day. She was very responsive, professional, and easy to work with! The limo driver was amazing - went completely above and beyond to make our day stress-free. I could not be more thankful for such an accommodating, kind person to help on my wedding day. We also had a van for later, after the wedding, and he was extremely accommodating and great to work with. I would 100% recommend Thoroughbred for transportation services for a smooth, stress-free event! -
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Louise Sent on 04/14/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience!
Joe and his team were absolutely fabulous. They were professional, flexible and very affordable. Our plans got changed around 4 times due to covid and having vendors who were able to meet our needs with no hidden fees made our wedding go very smoothly. Thanks Joe! -
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Oona Sent on 10/06/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Incredible service and fleet!
Joe and his team were seriously incredible! They provided transportation for our wedding guests and separate cars for both of our wedding parties. And let me tell you - we were a tough group to deal with. Everything was running late on our end and they were so kind and accommodating. Even with our last minute address changes they were cool, calm and collected and made sure everything ran smoothly. We were even offered to take a quick pit stop to the liquor store when our bridal party was having a bad case of the pre wedding jitters (haha!), it was amazing and I wish I had taken him up on it. After the night ended we had a hard time moving people out to the vehicles but once again they were so patient and kind. We are so so happy to have selected them for our wedding and wish we could do it all again! -
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Alexandra Sent on 08/31/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Friendly, responsive, flexible
So glad we hired Joe and the staff at Thoroughbred Sedan, Van, and Bus. The staff was SO friendly and flexible. Very easy to work with, especially when having to reschedule our wedding due to COVID. Joe and Sara worked with me to reschedule our date, and were so patient with me when I needed to change our pick up time multiple times!
The bus to take us to our venue was comfortable and clean, as was the sedan which picked us up! The drivers were friendly, professional, and so hospitable.
Definitely worth it! -
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Elizabeth Sent on 10/26/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing to work with!
Engaged 2/19/18 | Wedding 9/21/19 | Guests: 118
Ceremony: Baltimore, MD | Reception: Gambrills, MD
After getting engaged, I started truly wedding planning Summer 2018. My husband and I were stationed in Germany. Half of our guests were coming from out of town and would have treated our wedding weekend as a little vacation! But our ceremony and reception was in two different areas. We went back and forth about hiring transportation, but it was the best choice at the end of the day!
We booked guest accommodations at Kimpton Monaco Baltimore. Our ceremony was at a local catholic church 1 mile away and our reception was a 25-minute drive. Our reception had a FULL open bar. I researched high and low for a reputable company with fair prices. And I stumbled upon Thoughbred.
Joe was absolutely amazing to work with!!! He was very patient with me despite my 6 hour time difference. His company also gives a window before start time and after end time just in case your timeline changes (like mine did!). His prices were very fair too. He ran the show seamlessly with his drivers and worked with my day of coordinator like a dream! The drivers were professional, on time and safe getting my guests around. We highly recommend Joe and his team!
Thank you once again!
***Review Cross Posted*** -
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Allison Sent on 05/07/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Such a relief to end the wedding day with
We met Thoroughbred Sedan, Van & Bus LLC at a wedding event at our venue. We had been looking into a few other companies, but they offered the best price and the best options. They were super great at communicating, and answered any and all of the questions that I had. They were easy to pay for online. We only chose to have a driver take us at the end of the night, and after the craziness of the day (and overall wedding energy that is needed) we were so grateful to have someone drive us home.
I admittedly can be a little skittish with other people driving, and our driver was cautious and drove smoothly. I had no concerns and our driver even helped us with our bags.
10/10 would recommend for anyone looking for quality service. -
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Samantha Sent on 01/23/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience!
We had a wonderful experience working with Thoroughbred for our New Year’s Eve wedding. When we first contacted Thoroughbred, I was immediately impressed with their responsiveness (we worked with Sara- she is so nice and helpful!). They were willing to give us different options to fit our budget and were very reasonable with pricing. I can’t say the same for any of the other companies I contacted. After we signed the initial contract, we had to make some changes in our booking, and I was a little nervous about this, but they were extremely flexible! A couple days before the wedding, the owner, Joe, gave us a call and finalized all of our details. He was genuinely excited about providing transportation for our wedding, which was sweet. On the evening of the wedding, all of our drivers were prompt, the vehicles were clean, and we had a very positive experience overall. We definitely recommend Thoroughbred! -
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Christine Sent on 11/15/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
10 stars out of 5
I used Thoroughbred Transportation for my wedding 10/20 which was the day of the Baltimore Marathon. Joe looked at the course maps and came up with a game plan to get to us in downtown Baltimore. He was super quick and easy to get in touch with in the months leading up to my wedding and a pleasure to work with, giving me several options for what fit best for our event. Turned out, he was our driver the day of the event and was friendly and patient. Everything was on time and ran smoothly. If I ever need transportation services again I would hire them in a heartbeat. 10 stars out of 5! -
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Brittany Sent on 08/05/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Joe was such a pleasure to work with! We had two buses shuttle our guests to and from our venue for our wedding, and it was the perfect experience! Joe was there personally to see the buses off and ensure everything went smoothly. The drivers were great and made sure we had everything handled before leaving the venue at the end of the night (later than planned). Joe was also very accommodating and willing to make last minute changes if needed - it was very much appreciated! So happy we went with Thoroughbred!!!Thoroughbred Sedan, Van, & Bus's reply:
Thanks so much, Brittany! Hope all is well and keep in touch. Have a happy and healthy holiday season. - Joe -
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Sylvia Sent on 05/31/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We rented a school bus through Thoroughbred for our wedding and they were incredibly responsive. They left on time and delivered our guests successfully, plus the bus was clean and the driver was great. Definitely would recommend! -
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Erik Sent on 11/13/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We used Thoroughbred not for a wedding, but a Fundraiser. Joe and his staff were so great!! If I was doing a wedding, I would use this company. I will highly recommend them for any of your transportation needs. We had 40 people and our driver Kim got us where we had to be safely and on time!! They are awesome. Highly, Highly recommend Thoroughbred Sedan, Van & Bus. -
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Kimberly Sent on 07/28/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
What a great experience working with Thoroughbred Sedan. We used them for airport transportation and they are fantastic. Nice, on time, helpful and the cars were spotless inside and out. -
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Laura Sent on 11/11/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Joe and his team at Thoroughbred were responsive, easy to work with, and very flexible. The day of the wedding his drivers were amazing. They were timely, accommodating (they let us play our own music on the buses!), and understanding when the timeline shifted slightly. Would recommend without hesitation. -
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Megan Sent on 05/31/20234.8 out of 5 rating4.8-
Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
On time, safe
Driver arrived on time, car (sedan) was clean, arrived safely. They let me hide in the car while we waited for people to go into the church. This was our driver’s first wedding, so we helped them along a little with music suggestions, but overall a great experience that hit all the major things for wedding transport. -
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Rachel Sent on 01/06/20234.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Flexible and Dependable!
Thoroughbred was so easy to work with, and customized a plan to exactly what we needed. They were also flexible when we had to make a last minute location change the week of the wedding. Everything ran smoothly! -
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Kathryn Sent on 06/14/20214.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Great choice for our wedding!
We are so happy to have had Thoroughbred provide transportation for our wedding. Most of our guests were from out of town and Sara worked with me to make sure our transportation was sufficient. While it is a little pricier than I would have anticipated, the quality of service and peace of mind knowing that our guests could arrive and leave safely was worth it! Our guests even said they had fun on the way home from the wedding on the bus. Would recommend this company to anyone! -
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April Sent on 05/12/20214.8 out of 5 rating4.8-
Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Reliable transportation service
We were referred to thoroughbred through our reception vendor. We are happy with the service and the value was fair considering we made multiple destinations throughout the day. Our bus did run a few minutes late due to traffic to pick the bride up but it worked out in the end. Our driver was very nice and made sure we got to our site safely. There was one turn that the GPS was trying to make to U-turn on the 301 highway but our driver did take her time to make sure we got there safely. Although it ate up some time, I appreciate that we got there safely considering there was a ton of traffic. I would recommend for family and friends to use. -
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Holly Sent on 10/23/20184.8 out of 5 rating4.8-
Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great company - bus drivers could use a tune up
This bus company was on time, professional, and very responsive to emails. They were so flexible during the planning process and helped find ways to help save us money. My only complaint was that our driver took a wrong turn and we were a bit late and when getting on and off the buses neither driver even stood up to help guests or wedding party on. I had a difficult time getting on the bus in my dress and the bus driver had to be asked to help and even then he didn't get up to help. I would still recommend this company; overall they were a great company, the two bus drives we had on the mini-coach bus were just not fantastic.Thoroughbred Sedan, Van, & Bus's reply:
Congrats again on your beautiful wedding, we appreciate your business and kind words. Thanks for your chauffeur feedback, there's nothing better than transparency. We're always looking for ways to improve, we're never content. Health & Happiness, Holly!
P.S. - Your wedding planner was absolutely terrific :) - Joe -
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Renee Sent on 07/01/20174.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ours was an outdoor wedding, under a tent in a friends' yard. Since the party was as long as we liked, and the venue was a private neighborhood, we wanted to minimize the traffic and parking issues, so we arranged for a van from Thoroughbred Sedan to transport guests between the nearby (3 minutes away) wedding hotel and the party. Even guests not staying at the hotel were allowed to park at the edge of the lot. I did not get the driver's name but he was wonderful and friendly and I heard compliments from many guests! I invited him to enjoy the buffet and gave him cake at the end of the day. The only problem I had with Thoroughbred was my contact, Joe, waited till the night before the wedding to contact me to confirm the driver. Even then he said he hadn't selected the driver yet, but would call the next day. I had to call Joe the next day to check on the driver, 30 minutes before he was due to start. Turned out the driver was at the hotel, but just not in the correct pickup location. All ended well, and as I said, I had many compliments on the driver!Thoroughbred Sedan, Van, & Bus's reply:
Thanks, Renee! We were very happy you decided to work with us and enjoyed your experience. As for the driver info, it's extremely typical for driver assignments to be made last minute as our dispatch grid is ever changing in this industry. I'm glad we were able to relay the info to you, as we ALWAYS do...In addition to where your driver was initially staged , we simply went off the information we were given. I'm glad it all worked out. I especially appreciate how kind you were to your driver, inviting him in for food...very kind. I look forward to again working with your family/friends in the near future. Congrats on a gorgeous wedding and we wish you a life time of health and happiness. Thanks, Renee! Joe-Owner -
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Rachel Sent on 06/06/20224.6 out of 5 rating4.6
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Good shuttle service
Staff were responsive and friendly, some confusion with our first shuttle but other shuttle trips ran smoothly! -
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Janice Sent on 05/19/20234.4 out of 5 rating4.4
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Quality of service 3 out of 5 rating3.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
15 minutes late to Wedding!!
We hired Thoroughbred to run guests from the hotel to the venue and back at the end of the night. They were 15-20 minutes late delivering the second group of guests from the hotel to the venue. We did one shuttle instead of two like many other businesses quoted us to save a little money but received no indication that this was likely to cause such a delay. Heard the experience was fine outside of scheduling so I would recommend all couples double check their proposed timelines.Thoroughbred Sedan, Van, & Bus's reply:
Hi Janice & Peter! Thank you so much for choosing Thoroughbred for your wedding day transportation needs. We checked the vehicle tracker/spoke to your driver and we were in fact staged at your hotel 15 minutes early. Due to rush hour & Friday afternoon traffic, we were about 15 minutes behind schedule for your second hotel departure & we are deeply sorry for causing a delay in arrival for some of your guests. Please contact Sara directly as we'd love to chat and possibly throw in something extra special for you. We were honored to be a vendor on your big day! Thanks so much & congratulations!
-Team Thoroughbred -
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Katie Sent on 10/24/20183.4 out of 5 rating3.4-
Quality of service 3 out of 5 rating3.0
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Average response time 4 out of 5 rating4.0
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Professionalism 3 out of 5 rating3.0
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Value 4 out of 5 rating4.0
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Flexibility 3 out of 5 rating3.0
A Little Disappointed
Joe the owner was awesome to work with. Very friendly and accommodating especially when we needed to push the pickup times a bit. He honestly offered the best price around for the little time we need transportation. He was always professional and very responsive and understanding when I mixed up payment dates in my calendar. The less than 5-star review is towards the drivers we had the day of. I am not sure what exactly the issue was day of as my MOH was the POC for that day. I know she was on the phone with I believe the driver which sounded like an argumentative conversation from where I was at. I know there was an issue with the boys being picked up and transported to the hotel, something about the driver not letting them know he was there (I also don't believe they were expecting a van). When the driver circled back around to pick up the girls he wasn't exactly the friendliest, he was on another phone call the entire drive and while dropping us off he didn't want to seem to get out of the vehicle to assist us even though he eventually did. In the evening we were expecting a phone call from the driver to let us know he was outside which we didn't get. One of our groomsmen happened to step outside and noticed a bus waiting and he checked with the driver to see if he was waiting on us. I then walked outside to confirm that he was indeed there for us as we hadn't gotten a phone call and we needed to move items out of our venue. He never got out of the driver’s seat to assist with anything and he never really spoke to anyone. We were excited to work with Joe and the company but were left a bit disappointed due to the drivers. Again, I am not sure what the miscommunication was or what exactly happened when my MOH was on the phone with I believe the driver, but from how it sounded it didn’t sound very good. Even our bridal party was confused and disappointed in the attitudes of the drivers and the difficulty of being picked in the afternoon from the hotel. I think there was a little confusion on pick up times and I know we were running behind a little bit, but we had final drop off at the venue on or around 4:30 pm (per our contract) and we were there and dropped off with 5- 10 minutes to spare. All our other vendors reached out to us within a few days of the wedding to check in and attempt to clear up any issues if there were any, but we haven’t heard anything from Joe. I was a little disappointed in that but understand he’s running a business and can easily get side tracked. Again, my review is based off the drivers we had the day of and not for Joe. Joe was wonderful to speak with and professional and offered the best pricing for the little transportation we needed. I would also like to reiterate that I do not know anything of the conversation that took place with my MOH and whoever she was speaking to in regards to the transportation.Thoroughbred Sedan, Van, & Bus's reply:
Congrats on an absolutely beautiful wedding, Katie.
Thank you for the kind words and for your business. In a separate email thread, you and I have already spoken including on the phone, so for that I thank you (we've also offered you as you know an additional sedan transfer as a special thank you). A few things to clarify...The 14 passenger van was ordered by you and under contract as discussed...We did attempt to reach out/find guys prior to picking them up, and then girls. The phone call with your MOH included an update with us being on location/following timeline..nothing intended to be confrontational, so we certainly apologize if that's how it was received. Thank you for updates on chauffeur experience, we're always looking for ways to improve, never content. I'm glad everyone did get where they needed to be, and appreciate your input on ways we can always improve. I wish you a lifetime of health and happiness with your husband, hope to keep in touch. -Joe -
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Becky Sent on 10/02/20192.2 out of 5 rating2.2-
Quality of service 1 out of 5 rating1.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3 out of 5 rating3.0
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Value 3 out of 5 rating3.0
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Flexibility 1 out of 5 rating1.0
Misplaced Reservation
I hate to write a bad review but I want others to be aware of what happened to me. I had paid upfront for the services we quoted, etc. and had confirmation emails just a week prior to my wedding. Come wedding day, the bridal party's transportation was MIA. When I called the owner, he realized that they totally misplaced my reservation. Luckily they were able to provide a school bus for my guests that were getting a ride from the hotel to the venue, however that wasn't what we paid for/wanted. I did receive more than 50% refund and the owner was extremely apologetic. Just want everyone to be aware of my experience.Thoroughbred Sedan, Van, & Bus's reply:
Good evening, Becky. Thanks so much for your feedback. I appreciate your kind words on our sincerity, thank you.
I would like to add that we did get all guests to your wedding on time, we were staged on site at your hotels super early still and we provided a surprise complimentary limousine (not even ordered originally) at receptions end. I also offered you two local bwi transfers and made it a point to stop by your wedding to speak with your bridesmaid in person. I also ensured we had a staff member on the back end of evening to maintain quality control. Very surprised , sad you went on this store front to share, after our dialogue since couldn’t have been anymore perfect. I don’t think you realize that a bad review can hurt myself and my family . I understand if we run from something and are combative on “the wrong”, however we weren’t and we went above and beyond to promptly rectify. -Joe, Owner -
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