Janelle G. Sent on 01/16/2023
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Quality of service
1.0 out of 5 rating
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Average response time
2.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
Do not hire under any circumstances
I am so saddened to be writing this review. After over a year of planning my dream wedding. I did my best to make sure things ran smoothly. I secured contracts with whom I believed were reputable vendors, I checked in and communicated. I am not sure where things went wrong as Alexandra has not answered any of my calls or emails after telling me she would resolve the disaster of what was my wedding food.
Alexandra; the food you brought for my wedding on 10/1 at Magnolia Terrace was not a pasta bar with a variety of accrutments that you described and sold me that I have a contract for. You showed up one person short, leading to the venue staff (who we had to tip extra) and my friends and family having to bus and pack up dishes, and you ran out of food (chicken and salad) arguably by table 4, but I know you claim chicken through table 7, which is still unacceptable to "feed" 70 people in a 90 person event. I have an aunt at Table 1 who was told she couldn't take more than 1 scoop of salad, so you knew the whole time we were going to run out! How I wish you would have come to me or told my coordinator, I could have sent someone to Babes or for at least pizza, anything. Guests left my wedding to go to McDonalds. I have also since heard that food was uncovered before my ceremony began and you threw away the lids... I have also heard various excuses you shared with my friends and family. The guests of MY wedding. You blamed ME!? Seriously, how dare you? You and or your server were telling people various excuses including that I hadn't ordered enough or paid for enough food and that more people had "shown up" than expected? This is a bald face lie. I gave you 90 RSVP's and I never asked for a refund in paying for 100 people. I wanted to have a surplus, I wanted guests to get seconds, I brought tupperware and a cooler to take home leftovers for my honeymoon. Had you owned up to your shortcomings, this would be a completely different conversation. You were unprepared, understaffed and you did not bring enough food nor the food that was described to me. You were argumentative when I approached you, you said you would email me to rectify this. My wedding is now 3 months passed and I will resort to posting reviews and taking you to small claims court.
I am so saddened to be writing this review. After over a year of planning my dream wedding. I did my best to make sure things ran smoothly. I secured contracts with whom I believed were reputable vendors, I checked in and communicated. I am not sure where things went wrong as Alexandra has not answered any of my calls or emails after telling me she would resolve the disaster of what was my wedding food.
Alexandra; the food you brought for my wedding on 10/1 at Magnolia Terrace was not a pasta bar with a variety of accrutments that you described and sold me that I have a contract for. You showed up one person short, leading to the venue staff (who we had to tip extra) and my friends and family having to bus and pack up dishes, and you ran out of food (chicken and salad) arguably by table 4, but I know you claim chicken through table 7, which is still unacceptable to "feed" 70 people in a 90 person event. I have an aunt at Table 1 who was told she couldn't take more than 1 scoop of salad, so you knew the whole time we were going to run out! How I wish you would have come to me or told my coordinator, I could have sent someone to Babes or for at least pizza, anything. Guests left my wedding to go to McDonalds. I have also since heard that food was uncovered before my ceremony began and you threw away the lids... I have also heard various excuses you shared with my friends and family. The guests of MY wedding. You blamed ME!? Seriously, how dare you? You and or your server were telling people various excuses including that I hadn't ordered enough or paid for enough food and that more people had "shown up" than expected? This is a bald face lie. I gave you 90 RSVP's and I never asked for a refund in paying for 100 people. I wanted to have a surplus, I wanted guests to get seconds, I brought tupperware and a cooler to take home leftovers for my honeymoon. Had you owned up to your shortcomings, this would be a completely different conversation. You were unprepared, understaffed and you did not bring enough food nor the food that was described to me. You were argumentative when I approached you, you said you would email me to rectify this. My wedding is now 3 months passed and I will resort to posting reviews and taking you to small claims court.
