The Perfect Touch Reviews
Reviews
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![Joanna]()
Joanna Sent on 02/23/2020Made life easy!
I loved Ali! I originally had someone else helping us with our wedding decor, and I appreciated the fact that she reached out to me to let me know she was taking over. She responded in a reasonable amount of time everytime I had a question or needed to change or add something. I even had a freak out moment on the phone, and she calmed me down and followed up with a sweet email. Picking out the decor, I trusted her and felt comfortable. I didn't feel pressured or being judged by what we were discussing. The flowers were exactly how I explained to her without having exact pictures to show her! The center pieces were way more beautiful than the bouquet I was provided from a different florist! The overall pricing was reasonable. She made my planning easy, and I truly appreciated the words of support she gave. -
![Candace]()
Candace Sent on 09/29/2020Absolutely Amazing
There aren't enough words for Mr. Jessie Wilson! He is the best! From design concept, to execution, he literally made our wedding day better than my dreams. When my bouquet was put together incorrectly, he personally showed up to my hotel to drop off the corrected version, and this is just one of a hundred other details he went to great lengths to ensure were just perfect. -
![Chris and Jenny]()
Chris Sent on 07/22/2020Great experience!
We were required to use the Perfect Touch through our venue, and I wasn't looking forward to it reading previous reviews. Originally we had someone else helping us for our wedding, but then Ali took over. I cannot rave enough about Ali. She was even still contacting us from home when she had the flu. She was willing to be flexible with meeting times and location (We live in north Houston so this actually made a huge difference for us). I hated our original choices as far as florals, but when Ali came in she talked about the options and showed us different flowers that were still in the budget. I ended up with a beautiful bouquet that wasn't all roses! She went over every detail with us (even if I had no idea what was going on), kept up updated on any changes, and personally made sure everything was set up accordingly at the venue. We had the backdrop for the ceremony custom made, and it came out perfect! She is still working with us to get our mirror engraved after the wedding. She definitely made the process much more fun than I expected! If we ever have to host another large event I would definitely work with her again. -
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Janet Sent on 11/26/2019
Amazing and a joy to work with
We worked with Savannah and she was amazing. She payed close attention to every aspect and nailed the look that we were going for. Everything was as agreed upon and there were no surprises. I would highly recommend them. She even had an element installed that was not easy and it turned out great! -
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![Rinata]()
Rinata Sent on 04/16/2012We rented linen, chargers, napkin/napkin ring, and a stage for the ceremony and true to the name everything was perfect. They have a great flocked table cloth that I didn't and haven't seen anywhere else and the addition of the texture in the linen and the beading on the chargers and napkin rings really made our wedding decor stand out from anything anyone had ever seen before. Deann was very quick to respond to any of my requests and she was great at helping me pick out corresponding items such as gift table and cake table linen. I addedd 12 more tables at the last minute and she handled that with absolute ease. Additionally, the stage was perfect and the staff that set it up really took care to make sure it was set up exactly how and where we wanted it for the ceremony. I would highly recommend Perfect Touch Linen to anyone, they have high quality gorgeous linen, reasonable prices and great service. -
![galinda40]()
Amy Sent on 07/17/2009The Perfect Touch kind of worried me a little because once I booked them I never heard from them again until a month before the wedding. When I showed up at the reception site to set up centerpieces the day before, the linens were all set up and ready to go but they were the wrong color. Luckily this shade of blue that was set up matched my bridesmaids dresses a little better than the shade I had originally picked but it still wasn't what I wanted because it was satin and not the sheer organza I wanted. It was too late for them to change it by then and it still looked beautiful. -
![Tresanne]()
Tresanne Sent on 03/09/2020Run away bride.
TLDR summary:
I do not recommend The Perfect Touch after my experience with them in planning my February 2020 wedding. They were unorganized, unprofessional, missed countless deadlines, and were defensive/hostile to work with. They promised items that did not exist in their inventory, made substitutions without discussion or approval from me, tried to charge me for their mistakes, in general made significant mistakes in documentation and delivery of my requests, had under-trained and non-responsive staff, and told me they'd see me in court if I went public with my experience through reviews and media. The list of things they did wrong is very long but, overall, The Perfect Touch was not reliable and made the experience extremely negative for me. No bride should have to endure the level of stress, chaos, and disrespect that I was faced with in working with them. There are many options of rental companies in Houston, I would not choose The Perfect Touch.
The detailed report:
Let me preface by saying this is my experience, and I cannot speak to that of others'. Per my contract, I have advised The Perfect Touch of my grievances prior to publishing this review.
I'm writing this review because I wish that I had paid better attention to the reviews on Google before hiring The Perfect Touch. I hope that in writing this I can prevent another bride from experiencing the chaos that I dealt with in working with them. Some of the reviews described similar experiences to my own, but I didn't see them until more recently as my dealings with them started to take a bad turn.
To start, their staff was not reliable and not experienced enough to be managing large wedding projects. When I first signed on with them, I was working with Savannah. However my original rep left and I was never informed, nor was my project formally handed off to someone new. After many calls and emails I was advised Savannah had left and, almost as an after thought, they assigned my wedding to Ali. Ali was extremely unorganized during my entire planning process and, towards the end of our engagement, became contentious and dismissive. A few weeks before my wedding the GM told me "this was a learning experience for Ali, we are training her". I suffered a lot during this training period and do not appreciate receiving subpar service so that staff can be trained at the expense of my time and wedding experience. In general, I found their staff to be inefficient and unprofessional. I was passed from person to person and they still couldn't get it right.
Regarding my actual experience, many things went wrong. The most glaring of which was the lack of organization and documentation in decisions made. I spent HOURS of my time explaining what I rented, following up to see changes, following up on missed deadlines and correcting their errors on invoices. After a while I started having to take pictures of every single item rented and asking to see them in person, because they constantly changed or forgot the items I was renting. Once it became clear that they were not documenting or honoring our verbal agreements/selections, I chose communicate by email so that I had most everything in writing. If you do choose to work with this company, I suggest you only communicate via email so that everything is in writing, and that you ask to see all rental items in advance and retain photos for your records.
Their inventory is nice, but they made many promises for items they did not actually own physically or have in stock. In the months leading up to my wedding they told me they ordered several of these items not in inventory, but the orders were never made. Then, weeks leading up to my wedding they were scrambling last minute to try to find them, and in the end had to offer alternate selections because they could not procure the items we agreed upon. I was promised arrival dates of items that were never even ordered. Had I not followed up so many times, I wouldn't have been able to have a similar centerpiece to what I was promised. They actually had to borrow it from another vendor. If you choose them, make sure you take photos of EVERY item promised and confirm it is in stock.
When you are planning a wedding and spend a lot of time selecting rentals (candelabras, tables, chairs, etc.), it is very frustrating to be told weeks before the wedding that the items never existed in inventory and you're going to have to make due with something entirely different. What is worse, however, is how defensive the staff was when I was not happy with the last minute changes. They were not responsive to emails and did not provide any status updates, and blamed me for incurred costs to resolve their mistakes. Vic, the owner, told me "I had to pay $200 to buy the table you wanted. I didn't charge you for it." The reality is I did not even get the table I wanted or had agreed to. I was promised a 4ft semi-circle, sweetheart table, but they only had a 6ft. rectangle available, so, they purchased a 4.5 rectangle to try to meet the need. Not only was this not what we agreed on, in the end I was still charged a $200 rental fee. So, really, I am the one that bought him a new table to have in inventory. You're welcome for the wobbly table, Vic.
I sent over a detailed seating chart for them to send to their graphic designer. It contained the table numbers and names of guests, some being Jr.'s and Sr.'s, which they immediately assumed to be duplicates. Some even shared last names but were unrelated. Imagine more than one Smith out there... obviously because they have the same last name, they MUST be related right? Ali told me that she was grouping the names by family (last name) to make things easier. I expressed to her, that multiple people shared a last name but were not related. I received an email requesting approval of the first round of proofing, but had yet to receive a proof. They had missed another deadline. Finally, when I received the proof, there were grammatical errors, spelling errors, there were table numbers missing, and they didn't even have my own fiance's name correct. It was a mess. Two days before my wedding, after going round and round with them regarding their mistakes, I was told that there would be an $85 additional charge for revisions. Vic ended up removing that charge because they failed to mention that revisions incurred additional charges. Had they told us that and maybe just used the spreadsheet that I sent them, we could have avoided this issue.
Jesse, their GM, said to me "We have a lot of clients. We can't make everyone happy." Who says that? As a bride, that is the last thing you want to hear from any vendor. I am not your guinea pig to train new employees with, I am not your inventory manager, I am not your proof reader. I am your paying customer and you should try to make me happy, especially when there have been so many short comings on your end.
In summary, out of my entire wedding planning experience, The Perfect Touch was by far the most stressful and uncomfortable part. False promises, shady invoicing and charges for their mistakes, rude staff, unanswered calls and emails, missed deadlines. I spent way too much time triple checking their work, chasing them for response, requiring revisions on work and invoices. Even my final invoice was incorrect after countless rounds of discussion and corrections. They had zero respect for mine and my fiance's time, my wedding planner's time and my florist's time. Needless to say, would never use them again as there are plenty of other options in town.
My advice to The Perfect Touch:
No, this is not standard practice nor should brides expect this kind of service. I did not have any issues with a single other vendor.
Yes, having to take extra measures to keep your end of a deal should be on you and not be a burden to your client.
Yes, that is what you do to make a situation right when you give incorrect information and make false promises.
No, you should not allow your employees (Ali) to sass your clients on the phone, or to talk over them. Defensiveness in the face of mistakes is not a solution.
No, you should not tell an already upset customer "I will see you in court" for threatening to write a review of their experience and share with other social/media outlets. That is my right as a consumer. You should also not claim that no one has had a similar experience, because your reviews say otherwise.
You should take care of the business that you already have and not allow your reps to place existing brides on the back burner so that you can go to the Bridal Extravaganza to find new business.
Lastly, you should not have Jessie talking to anyone, ever since his insensitivity to already fragile situations seems to outweigh his desire to remedy them.
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