Palace Theater Reviews

27 | Waterbury, CT
See photos, pricing and details

27 Reviews for Palace Theater

Recommended by 96% of couples

4.8 out of 5.0
  • Quality of service 4.8
  • Professionalism 4.9
  • Flexibility 4.8
  • Value 4.9
  • Average response time 4.7

Awards

27

28 User photos

Order by:
  • Nakesa

    Nakesa · Married on 08/18/2018

    4.2
    • Quality of service:
      4.0
    • Responsiveness:
      4.0
    • Value:
      4.0
    • Flexibility:
      4.0
    • Professionalism:
      5.0

    Audra and Sandy were awesome!! Thank you for everything.

    Sent on 08/27/2018
  • Marlene

    Marlene · Married on 08/03/2019

    2.4
    • Quality of service:
      2.0
    • Responsiveness:
      3.0
    • Value:
      3.0
    • Flexibility:
      2.0
    • Professionalism:
      2.0

    Beautiful/Rushie.

    Audra (wedding coordinator) wasn't the friendliness... And I paid to rent out the palace until 4. But she basically kicked us out by 3:45 which I found ridiculous.... Very rushie and pushie about stuff was needed... telling me her staff was going on vacation and stuff needed to be done, as if that was MY problem...
    however not the quckiest to respond to emails when needed.

    The palace is beautiful for photos, but that's about it.

    Sent on 08/05/2019

    Palace Theater's reply:

    Marlene,
    I'm sad to hear that you were not completely satisfied with you experience at the Palace Theater as we pride ourselves on providing outstanding customer service. I would be happy to discuss this further with you, please contact me directly.
    Sincerely,
    Audra