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The Overlook 1923 Reviews

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Reviews

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  • Rachel
    Rachel Sent on 11/02/2022
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    The best day ever!!!

    We were married on October 1st 2022. We planned our wedding for about 2 years prior to the date due to Covid. Clarissa was so flexible and answered all of our questions in a timely manner. The venue is beautiful overlooking twin lakes and the food was outstanding. Clarissa made sure our day went smoothly, helping to coordinate the ceremony and order of evens for our reception. We had a fantastic experience and wish we could relive the day over again.
  • Ally
    Ally Sent on 05/10/2021
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    Absolutely perfect day

    We just held our wedding at The Overlook this past weekend and oh my gosh-- I could absolutely not say enough kind things about The Overlook and their staff. They are SO kind, thoughtful, and organized! Our wedding went off without a hitch, and we are still getting compliments on the food and how beautiful the venue was. Thank you all SO much for an amazing time!
  • Christine
    Christine Sent on 12/23/2020
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    Incredible Experience

    My husband and I feel so lucky to have chosen the Overlook for our wedding venue. I didn't expect to plan a wedding during a pandemic but the coordinator and chef could not have been more flexible, responsive, or positive. The space is beautiful, it doesn't even need much decoration. The food was delicious- the guests are still talking about it. Wonderful accommodations and small details from the venue that add up to many happy memories. I could not recommend The Overlook more.
  • illustration stars

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    Miranda Sent on 12/06/2020
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    It was wonderful!!!

    Super flexible, easy to work with, so so nice. Absolutely the best day ever.
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    Michelle Sent on 06/07/2020
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    Amazing!!!

    Wow wow wow! We could not have picked a better venue to have our wedding at. The view is breathtaking and the staff are wonderful. I unfortunately ended up being a covid bride, but The Overlook did a great job helping me plan and replan everything. They were always prompt and polite when answering e-mails or phone calls and were patient with all the questions I had. The food was incredible and they were able to give us options everyone could enjoy. I would pick them a hundred times over and can’t wait to have my larger reception with them next year.
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    Abigail Sent on 03/24/2020
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    Beautiful choice for our wedding reception

    We chose The Overlook for our wedding reception after visiting only one other place. It was exactly what we were looking for to host our winter wedding. It is such a beautiful spot with the lake in the back. The building itself is such a classic and cozy place to have a reception. The windows in the back provided a stunning view of the lake at sunset, and the fireplaces added such a special touch to the reception. Chef Zhou introduced himself on our first visit and was very involved and attentive through the whole planning process. Mariah was our coordinator and she was so helpful and pleasant to work with. We had a few special requests, and they were so flexible and eager to ensure we got what we wanted. The food was so delicious, we had so many wonderful choices and received many compliments. The day went off without a hitch due to their organization and attentiveness. We couldn’t have asked for a nicer day or experience in planning for it. Thank you to the whole Overlook staff for making our day as perfect as it could be!
  • Hannah
    Hannah Sent on 11/05/2019
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    Could Not Have Been Better

    Brian and I are so completely happy with how well our wedding went and the compliments were ENDLESS! The Overlook does it all: delicious food, bar package, event coordinator, inside/outside ceremony options, incredible staff, and all very affordable.

    The venue: We fell in love with this building and its grounds from our very first visit. The structure itself has so much character and is a perfect mix of rustic and formal. The view from the back windows is spectacular with the lake and the little homes around it with the fall foliage was exactly what I didn't know I wanted. There is a pergola and brick patio that would be perfect for outdoor ceremonies. We had planned on that, but had to move inside due to the weather. Inside is just as magical. Large windows in front, brass chandeliers, and a fireplace at each end of the ballroom made it picture perfect for the indoor ceremony.

    The staff: We were first greeted and given a tour by Mariah, she is super friendly and was ready to thoroughly answer any questions we had. She walked us through their process and menus, bar packages, etc. and she was ready at a moments notice when we decided to move the date up by six months! She made getting started so easy! Mariah got us set up with their coordinator, Faith (also amazing). Faith got us taken care of throughout the planning process. She was quick to answer emails and ease my mind whenever I had any worries. About four months before the wedding, we had our tasting with Chef Zou. This guy will have a special place in our hearts forever. He approaches his business with confidence and kindness and is, himself, one of a kind. He was copied on every email sent by Faith, so he was always in the loop, too. The rest of the staff was sweet and always smiling and ready for whatever was needed.

    The food: My goodness! THE FOOD. I had originally communicated that I was thinking of a backyard BBQ-type menu, which they can do, but Chef decided to do us better. At our tasting, he created so many delicious options for us that it was hard to decide. He also catered to my food sensitivity without even a word about it. He said, "We don't do wedding food here, we do good food," and was NOT exaggerating. We ended up with stuffed chicken or lemon buttered cod with mashed redskins, and the chef's veggies. DAMN. Not only did we love it, EVERYONE loved it. We got tons of compliments on the dinner. Take this advice, if you have any doubts on their food, go for dinner. They are open during the week and while they don't have the same menu that they do for weddings, their regular menu also ROCKS.

    Bar: The bar is nice, because it is separated from the ballroom, so if there are any guests who prefer the quieter atmosphere during dance party hours, that is available for them! This was one of the selling points for me, as my dad is one of those people. Their packages for beverages is very fair and there are lots of different options. Their house wine is delicious. They have bottles and draft beers available. They have full bar to choose from or just beer and wine. You can literally choose anything! Mariah was manning the bar during our wedding, which was just another thing that made me happy.

    Flexibility: I have to give a special shout to Faith and Chef for this. Coming up to the wedding, the weather did its typical Ohio thing and went from fall to winter overnight with icy winds up to 50mph. I contacted Faith and they were able to quickly and seamlessly move the ceremony into the ballroom! THANK YOU FOR THAT!!!

    I could go on and on with all of the things that made our day amazing. All-in-all, The Overlook was the perfect place for our wedding. We had the best party with the best food and the best staff at the most beautiful place in Northeast Ohio. Do yourself a favor and check them out.
  • Bianka
    Bianka Sent on 08/21/2019
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    Beautiful Venue and Great Staff!

    We got married on August 10, 2019. The staff was so helpful and attentive. Chef Zhou did an amazing job the food was delicious. Thank you for making our day memorable.
  • Lindsey
    Lindsey Sent on 07/28/2019
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    Amazing service and FOOD

    Chef Zou and his team made our day completely magical. They were so flexible and willing to help. Anything that we asked for they did for us without any hesitation. The food and service was absolutely amazing. All of the guests raved about how exceptional the food was. We had a sit down dinner with several choices and everything was equally delicious. It doesnt get any better than The Overlook....especially for the price! Chef Zou made sure to walk around and greet each guest and made sure everyone was happy. He even accommodated to severe food allergies that some of our guests had. Everyone at the Overlook made the process so easy for us. We truly were never stressed or worried AT ALL. Highly recommend this venue!
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    Scott Sent on 12/19/2018
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    The Overlook Grill

    Highly recommend The Overlook Grill as a wedding venue. Not posh or snooty, rather it is comfortable and welcoming, with its own unique charm. The food was great, and isn't that truly what your guests remember? We had a November Saturday night event, both fireplaces were lit which added to the atmosphere. Drinks and appetizers were in the bar area, plated sit-down dinner was served in their party area which included a nice size dance floor. Taylor Goodyear handled all of the planning, was very considerate of our needs and special requests, plus was on-site during the wedding, which greatly aided our comfort level. Their Executive Chef, Zou, served a fantastic menu, lots of choices, including some very unique special dishes that were absolutely terrific.
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    Haley Sent on 12/09/2018
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    Amazing experience

    I had the most amazing experience having my wedding at The Overlook. I began working with them about a year and a half prior to my wedding and the entire planning experience happened with ease. The planner, Taylor, was so sweet and professional and made the experience stress-free. Chef Zou and his staff are amazing and we had SO many compliments on the food. He even made us a late nigh snack of 3 different sliders. I would absolutely recommend The Overlook for any event and am already hoping to be invited to weddings there in the future!
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    Angela Sent on 07/08/2018
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    We cannot put into words how much we absolutely loved everything about our venue, the food, and the staff. The ceremony area overlooking the lake is absolutely gorgeous. The food— FREAKING AMAZING (Chef Zou is THE BEST), people are still talking about our wedding food & appetizers saying it was the best food they have ever had at a wedding before. Taylor is absolutely amazing and super helpful when it came down to all of our constant random questions. The entire staff was extremely helpful and always made sure we had everything we needed. We had our wedding shower, rehearsal dinner, and ceremony & reception here and have nothing but great things to say about each event. HIGHLY HIGHLY HIGHLY recommend The Overlook for any special occasion. Thank you from the bottom of our hearts - everything was perfect!
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    Elizabeth Sent on 10/10/2017
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    The Overlook was a phenomenal venue for both our wedding and reception. Not only is it gorgeous, but Katie and Chef Zou work hard to make your day as smooth as possible. I felt completely comfortable with them through the whole process, and in the end they executed perfectly. They really went above and beyond to make sure everything is perfect, and are worth their weight in gold. They allowed us to bring our dogs to the venue (just for outdoor pictures), and allowed us to do a sparkler sendoff. Overall, it was awesome.
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    Jessica Sent on 09/11/2017
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    My husband and I got married on Saturday, September 2nd at The Overlook in Kent and everything went beautifully. The staff was beyond helpful every step of the way. They were extremely accommodating about certain requests and did an amazing job coordinating everything, especially on wedding day. The wedding coordinator, Katie, had a lot of pieces and parts to coordinate already, but she took on managing our especially difficult DJ, too. Also, the food was phenomenal! Chef Zou is brilliant and his creations are just so delicious. We are thankful we live close to the venue so we can enjoy dinner and reminisce on our beautiful day! Thank you to Katie, Chef Zou, and the rest of The Overlook for making our day so very special! My only critique is that I wish the handicap bathroom in the ballroom was more easily accessible/ready for use. Other than that, everything was perfect!
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    Kimberly Sent on 08/31/2017
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    Katie and the entire overlook team were outstanding! They were very easy to deal with and Katie got right back to us on any questions. I felt like everything I asked of them was answered with "of course! Not a problem!" Katie made the wedding planning process so easy. And the food was amazing! Chef Zou has serious talent and all of our guests raved about the food. The location was beautiful and perfect. I seriously cannot recommend the overlook enough for a wedding. You will not be disappointed if you choose them. We took our photos here also and the grounds here were stunning for that!
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    Alicia Sent on 08/17/2017
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    The Overlook staff is wonderful to work with and help make the day run so smoothly! Katie is excellent to work with when planning!
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    Ellen Sent on 07/28/2017
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    The Overlook was amazing. They were so easy to work with and the food was great. I could not be happier with choosing this venue. They day turned out perfectly.
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    Pam Sent on 05/09/2017
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    This venue is the TOTAL package! Katie and staff really focused on our needs and made sure our experience was everything we wanted. The food, rustic atmosphere and staff were excellent! We shopped many venues for our wedding. As soon as we walked into The Overlook, we knew this was the venue for the wedding. As an active military family wedding, with some very last minute changes, we were able to hold not only the reception but transform the ball room area into the ceremony, then back into the dance area. The areas for the bridesmaids and groomsmen were perfect too! The outside areas we used for pictures was beautifully landscaped and the view of the lake added so much to the atmosphere. After the wedding, we had so many compliments from our guests on how good the food was as well as the staff and wedding as a whole. We will always recommend this venue to anyone who is getting ready to host a wedding! The Overlook made our son and daughter-in-laws wedding such a memorable event that we will be talking about it for years!
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    Laura Sent on 03/20/2017
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    We had our wedding reception at The Overlook and we were thrilled with how it turned out. The staff is friendly, responsive, and professional. The food was AMAZING and all my guests could not stop complimenting it. This is not your typical wedding food. The view is lovely, and even though it was cold and rainy on the wedding day, it made for a beautiful setting. The staff was very patient and understanding with us. Five stars!
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    Megan Sent on 10/08/2016
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    Katie, Chef Zou and the entire Overlook staff were the best team we could have ever asked for! Our wedding was so perfect and we were so impressed with their attention to detail and their professionalism. We can't wait to come back for dinner! Our decorations were very involved and everything looked so perfect. THANK YOU ALL from the bottom of our hearts for making this day so special. We love The Overlook!
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    Caity Sent on 09/30/2016
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    My husband and I had our wedding at the Overlook on September 24,2016; although we had actually booked it September of 2014. We were pleased beyond our wildest dreams with how well everything turned out! Chelsea and Katie were our wedding coordinators and their level of professionalism and attention to detail was out of this world! They made sure they knew every little detail and exactly how we wanted things to play out to ensure that everything would go smoothly without us needing to worry about anything the day of. They were so accomodating and so kind and genuine that I truly felt like my day was all about me. I never once had to chase them down or take care of anything myself because they were always checking on us to make sure everything was okay! Chef Zou created a perfect dinner for us based off what WE wanted. We wanted to do something untraditional and we gave him a price and some ideas and he took it and ran with it! He never once tried to force us to do something we didn't want to do and hit it out of the ball park with his dishes! We had a backyard cookout theme with ribs and pulled chicken sliders and baked beans and chicken salad that I'm STILL talking about and every single one of our guests was blown away--even a grandma that always has an opinion! He even made it a point to go around afterwards and make sure everyone was pleased with their meal. The venue was what initially made us want to get married at the Overlook. The pergola down by the lake with the beautifually lanscaped grounds made our wedding day so picture-perfect. Our guests were so impressed with the venue and thought everything was just absolutely perfect! The staff at the Overlook is 5-star all the way. There was not a single person that I talked to that was not wildly impressed with how attentive and personable and hard working they were. Thank you to the Overlook for making our wedding PERFECT!
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    User2542128 Sent on 02/15/2016
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    Beautiful venue right on Twin Lakes in Kent! The customer service is unmatched and the food is to die for - everyone keeps complimenting our wedding because we didn't serve "wedding food." On our menu was Delmonico steak, Sicilian chicken and Herb-crusted salmon ... all for a very reasonable price. My husband and I don't really like cake, so Chef Zou even made us cupcake-sized Chocolate Peanut Butter Cheesecakes. Seriously mouth watering!

    The 1920's building was perfect for my rustic-romantic themed wedding. Since we were married in the winter, the front ball room was my favorite with two large fireplaces and romantic light fixtures. The whole building is truly charming with amazing views of the lake all across the back of the venue. Plus, they have a pergola on the lake to get married under during the warmer months that we were able to snap some pictures under.

    The staff was also amazing and they make you feel like family ... I would recommend The Overlook to anyone planning their wedding!
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    Kelli Sent on 10/09/2018
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    The Overlook was a wonderful location for our wedding. It poured down rain on our wedding day and we stuck with it and continued with the outdoor ceremony. Despite the obvious panic, the staff was on board with me when we decided to keep it outside. They ordered a tent for our ceremony (WITHOUT US ASKING!) for the sound system for our Officiant and Violinist and covered the cost which was amazing. This venue is STUNNING, rain or shine. Very good experiences across the board. Be sure to have your ideal itinerary and STICK TO IT. Be sure to keep an email of everything discussed to keep things on track! Rain threw our timeline a little out of whack and we had to make some adjustments with the bar package last minute, but Chef Zou offered a great deal and his staff members were very accommodating.
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    Elyse Sent on 05/12/2018
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    My family and I absolutely loved working with The Overlook for my Wedding and rehearsal dinner! Their food is AMAZING thanks to their wonderful chef/part owner, who is also extremely kind and accommodating. Our guests all complemented the food and said it was some of the best they had ever had at a wedding. The food was also prompt in coming out and the staff was great at keeping up with clearing trash & plates. They also have the sweetest event coordinators I could have ever hoped to work with! One was transitioning out to work full time in her career field and the other was transitioning in to take her place, but they were still on top of everything and were both willing to jump in for anything we needed. I cannot express how accommodating they were and they allowed us to decorate and put our own special touches on the place. They also had a TV that we could connect to in order to play a video at the reception. Although it was raining on our wedding day, the indoor venue looked just as beautiful and we could not have been happier in choosing The Overlook for our special day. We look forward to going to their restaurant that is open during the week and would highly recommend them as a venue for any event!
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    Karly Sent on 11/08/2016
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    This venue had everything to offer for the kind of wedding we wanted: intimate (we had 140 people), beautiful, and an extremely professional and caring staff. My day was completely stress-free and more than that, I felt personally attended-to by Katie, the coordinator, Zou, the chef, Michael, the owner, and all the servers and staff who worked the actual event. They were flexible in arranging to drop off and pick up decorations, accessible to answer questions. It was easy to put my trust in them and they really delivered. It's a gorgeous space (especially for the lake view) at a reasonable price, but what really sells this venue is the customer service. Highly recommend.
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    Cara Sent on 08/13/2019
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    Gorgeous venue

    This venue is very beautiful and the value is great. I would recommend looking at this venue for your wedding.
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    Sarah Sent on 07/19/2017
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    Josh and I loved our wedding reception! The venue is gorgeous and the food was delicious! Katie did a wonderful job even when we threw some curve balls with our wedding guests at the last second!!
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    Shelby Sent on 06/26/2017
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    Wow. My husband and I can't say enough nice things about The Overlook. The venue was beautiful, the food was awesome, but the real gem of this establishment is their venue coordinator, Katie. She was honest, kind, and kept our day running seamlessly. She returned calls and emails within a day, if not an hour. You can truly tell she cares about making your day special.

    The outdoor ceremony site is absolutely breathtaking, and the indoor ceremony site is equally lovely. The food was incredible - Chef Zhou was great to work with and helped us form a perfect, well-balanced menu.

    Everyone here was a joy to work with. And for the price, you truly can't beat it - set-up and cleanup are all included in the cost of the venue. It was wonderful to not have to worry about rushing around the night before the wedding to get the reception set up, and even more wonderful to get to spend the evening of our wedding with our guests and not have to worry about packing things up!

    Thank you, The Overlook staff, for making our wedding one of the best days of our lives!
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    Shavon Sent on 01/14/2021
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    My Wedding 8-8-2020

    I fell in love with this venue when I first saw it. It is the perfect space for any event, very spacious and intimate at the same time. The staff is very friendly and professional and will go out of their way to make sure your day is as perfect as can be. I was able to bring my own decor and decorate( I am a event/ party decorator) the staff was very kind to help me decorate as well so I wouldn't be over whelmed on my big day. Chef Z is amazing, he invited my family back to have dinner on him and he even gave my son ( who loves to cook) a tour of the kitchen. In the mist of a pandemic everyone here helped us pull off the perfect wedding! We plan on using this venue for our anniversary party!
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    Taylor Sent on 11/23/2020
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    Absolutely perfect!

    The value you get for the price here is absolutely amazing! I fell in love with the place as soon as we walked in, my husband said I squeezed the life out of his hand. Our view was spectacular, and people are still telling me a month later how wonderful the food was. Clarissa and Chef Zou are very flexible to work with as well, and lenient about decoration use as long as you don't use nails to hang things! We couldn't have asked for a better venue!
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    Rachel Sent on 10/09/2017
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    Overall, our experience with The Overlook was amazing!! Katie, Chef Zou, and the rest of the staff helped to make our wedding day one to remember. When we initially booked our wedding, it was with a different coordinator. I was nervous about the transition when Katie started, but she did a truly amazing job, kept everything so organized, and made sure our day stayed on track. I looked at several venues and found that The Overlook offered a complete package, for the best value. Since they are a fully functioning restaurant during the week, they don't nickel and dime you for minuscule things like table cloths and coffee mugs like catering companies will. Chef Zou provides an extraordinary tasting of his wedding menu, and the food we selected for our reception was loved by our guests! The ceremony space by the lake is absolutely stunning and the beautiful grounds make for the best photos. I only have a few pieces of constructive criticism I will offer -- while the bridal suite upstairs is perfect for the ladies, the space in the basement for the men is lacking. There were a few times where I e-mailed Katie, and did not hear back after a few days. After shooting her a quick text, though, she was always quick to respond. I know she has a LOT on her plate, as she coordinates all events at The Overlook (not just weddings!). We opted to do the 4-hour bar, and closed it down for 1 hour during dinner; I would suggest making sure this is announced by the DJ prior to your guests entering the reception, because we had a few guests who were unaware and when they tried to get even a coke from the bar, they had some problems with the bartenders rudely stating that the bar was closed and waiters should be serving them (but the waiters had not been around yet). As stated above, our overall experience was amazing! I hope this feedback can help both the staff and future brides. Thanks for giving us a beautiful wedding day! We will be back for more of Chef Zou's amazing cuisine!
  • T
    Tricia Sent on 10/10/2016
    4.6 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      3 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    We had our wedding at the Overlook this weekend and it was absolutely beautiful. The venue was perfect- inside and outside. The staff and Katie did awesome with the ceremony and reception and really stayed on top of keeping things flowing and organized. All of our guests raved about the food- we had a Sunday Brunch with a big variety and every dish was delicious. Chef Zou truly takes pride in his events and his venue, and he helped us create the perfect day. I highly recommend this venue for any type of event!
  • E
    Edward Sent on 03/18/2017
    4.3 out of 5 rating
    • Quality of service
      4.5 out of 5 rating
    • Average response time
      4 out of 5 rating
    • Professionalism
      4 out of 5 rating
    • Value
      4 out of 5 rating
    • Flexibility
      5 out of 5 rating
    The staff is very wiling to adapt to and achieve whatever your hopes for your big day are. Their highest priority is to make it all that you hope it to be and in my own personal experience, have worked extra hard to serve us with no additional compensation expected. Highly recommend their location and staff (especially their wedding planner) to any who may be looking for a venue.
  • E
    Eric Sent on 08/30/2016
    4.3 out of 5 rating
    • Quality of service
      4 out of 5 rating
    • Average response time
      4 out of 5 rating
    • Professionalism
      4 out of 5 rating
    • Value
      4.5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Beautiful location and a relax atmosphere.
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    Meghan Sent on 02/15/2017
    4 out of 5 rating
    • Quality of service
      4.5 out of 5 rating
    • Average response time
      4 out of 5 rating
    • Professionalism
      4 out of 5 rating
    • Value
      3.5 out of 5 rating
    • Flexibility
      4 out of 5 rating
    I love the Overlook Grill and it's gorgeous. The food is incredible and they were willing to go away from a traditional menu to make our day special. Overall it cost more than I wanted to pay, but they were willing to work with our budget and we were able to compromise to get what I wanted. Very Pleased!
  • J
    Jordan Sent on 07/10/2018
    3.9 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      3.5 out of 5 rating
    • Professionalism
      2.5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      3.5 out of 5 rating
    The chef and food were both amazing. He made the night. They hired a new wedding planner between our booking and the wddding. The new wedding planner was very new and had some difficulty managing the details and was short and not very helpful at times. She came through the night of the event, but double booking during our meetings and poor responsiveness and a little bit of an attitude really made us miss the original wedding planner.
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    Pantelis Sent on 05/11/2022
    3.4 out of 5 rating
    • Quality of service
      3 out of 5 rating
    • Average response time
      4 out of 5 rating
    • Professionalism
      3 out of 5 rating
    • Value
      3 out of 5 rating
    • Flexibility
      4 out of 5 rating

    Do your research

    My wife and I were recently married here at The Overlook. I wish I could say it went flawless, that everything was exactly how it was described and how everything was promised. We conversed with the owners more than a year out and were nothing but kind and courteous. We had met on several occasions to discuss wedding details, topics, and day-of information with their staff and members of our wedding party. We had even visited for dinner on multiple occasions with various family members. The views were amazing, the food just as amazing and everything seemed to be falling into place perfectly. The owners stayed in touch throughout the whole process and up until the day before the wedding. Luckily having arrived at the same time as our vendors, finding out that the chair rentals were miscommunicated to the rental company but was quickly sorted to have them redirected inside the venue. Quick fix. We realized that the preparations for the building had not been completed as previously promised. As if it was forgotten that an outdoor wedding was to be performed the next day. All of the flower beds, planters, and pots were completely empty. Containing no more than dirt and a few dead plant remanences. They were promised to be lined with flowers for the day of the wedding. 2 of the beds ended up mulched but no flowers made it to the ceremony. We had to send the mother-of-the-bride to Lowes, to buy potted flowers, to pot our own flowers, hours before the ceremony. There was even a dead racoon carcass on the stairs and nothing was done about this prior to the ceremony so our half furry friend accompanied us on our special. That didn't stop him from ransacking some garbage and leaving it over the rear area of the venue. Multiple details of our day had been completely overlooked and forgotten. All of which were discussed previously with numerous people in attendance. Once reminded of those details, they were accommodated accordingly by the staff. The evening of the rehearsal, we were now provided new information that the decorating for the wedding could not start until after 9pm. Previously we were told we could utilize the entire day to set up and assemble decorations. Since that was no longer the case, the morning of the wedding, we all were scrambling to set up the "stage" for the wedding. Assembling decorations, placing stands for desserts and finalizing details for our special day. All of this was taking place while the bridal party and parents were in the middle of getting ready. Essentially taking shifts to help set up the venue. Later finding out that the woman were all sitting on the floor in their bridal "suite" since there were only a couple chairs and some chairs for the individuals getting hair completed. My wife said she and everyone else were never checked on to see if they needed anything but when they reached out they were scoffed at and dismissed. Up until the last 30 minutes before the ceremony when one of the bartenders asked how my wife was doing and if he could help at all. We were so thankful that we planned for ushers at the wedding because the staircases were in such disarray, it has to be a safety violation. With multiple people nearly falling face forward due to the gaps in the pavement and decks. All of which were supposed to be addressed for this up coming season. Golf carts were offered for those who needed the extra assistance but to what extent is a pathway considered safe to walk for any person. Once the ceremony happened we were on cloud 9 of course and everything seemed to have balanced its way out. Dinner was served, the servers did an amazing job. Food was out quickly and hot. Until 9pm when I was told our prepaid bar service was no a cash bar. The owner explained that because my uncle purchased 20 bottles of wine and 4 bottles of champagne on his own accord during the hour bar break, this constituted an early discontinuation of the prepaid service. This was soon resolved but many guests paid out of pocket unfortunately. This felt and still feels like a true bait and switch in my opinion. We feel like we were cheated out of our special day. I'd say more but this is the max number of characters allowed.
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