The Orleans Hotel & Casino Reviews
Reviews
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![User986471]()
User986471 Sent on 10/23/2012We stared planning our wedding back in February, we wanted something different something fun something no one has even done, so we flow out to Las Vegas with 60 of our family and friends. We found the Orleans Hotel and my new friend Jose. Jose help me to plan an really cool in-suite reception. The prices for the hotels were great, the hotel is every kids friendly something I really loved (we have 9 kids with us under the age of 10) and almost every person that worked in the hotel was super friendly. -
![Andrea]()
Andrea Sent on 04/17/2017I'm struggling with this review since overall, everything worked out in the end. We used the Orleans as our group room block for our guests. Our wedding wasn't until March 2017 and we set up the block around September/October 2016. I was going to block about 20 rooms but, Jasmine, the Sales Manager assured us we should just block the 10 minimum and we could always increase the room block at a later date. In December, I emailed Jasmine again and asked her to increase our room block to 15 rooms for the entire week. I received an email stating it had been done. Come February, I started getting Facebook messages and texts from our out of town guests saying the room block was full. Long story short, it turns out that week in Vegas was SUPER busy and the Orleans had sold all of their rooms ("sold" includes giving to other room blocks). Even though I received confirmation that the room block was increased to 15, it was never done. I had to scramble and find another hotel that would give me a block of rooms about a month before my wedding all because Orleans made mistakes. It was so frustrating and stressful. The reservations agents I spoke to were super nice and even gave me some insider information - the hotel wasn't really completely booked but other blocks were holding on to their rooms. Closer to the wedding, we checked again and another Sales Manager was able to really help us out. She took such great care of us which is the only reason why there aren't less stars. She was super responsive, professional, and really kind. She even notified us that we actually did still have a group rate available even though the cut off date had passed. Overall, it worked out kind of - the only closely affordable hotel I could find was CLEAR across the other side of town (20+ miles away) and we had to force some of of our guests to use that hotel due to a contracted attrition even though Orleans had a cheaper rate and availability.
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