The Oaks Grandview Venue Reviews
Reviews
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4.7 out of 5 rating
4.7
Very good
31 reviews
Recommended by 95% of couples
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Quality of service 4.7 out of 5 rating4.7
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Average response time 4.7 out of 5 rating4.7
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Professionalism 4.7 out of 5 rating4.7
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Value 4.8 out of 5 rating4.8
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Flexibility 4.7 out of 5 rating4.7
+33
User photos
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Featured
Mandy Sent on 09/28/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The most perfect experience!
If I could go back and change anything about our wedding day, it would be to make it a 2 day event! Leslie and Kate were so wonderful to work with and day of I knew I wouldn't have a single worry in the world. The day was truly perfect and Kate was phenomenal. My 95 year old grandfather described the wedding as "the most elegant wedding he had ever seen". If that does not say it, I do not know what would. THANK YOU SO MUCH! -
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Emily Sent on 07/11/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
100% recommend The Oaks
The Oaks was the most beautiful venue with amazing staff. Kate made our day go off without a hitch and made sure we were relaxed throughout the day. The food was amazing and our guests raved about how great it was. The staff was so professional and helpful throughout the night. Can’t forget the amazing fireworks to top off the night. Wish we could relive this again! -
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Erin Sent on 11/05/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Stop looking, you've found your venue!!!
Working with Leslie at The Oaks was a phenomenal experience, to say the absolute least. From the moment we met with her for our first tour, we knew she was the one. The Oaks is breathtaking, from the views over the golf course from the ceremony space to the neutral color palette and elegant decor. When we first met Leslie she was preparing for an event that evening, and it was refreshing and reassuring to see her in her element, taking care of the smallest details for that day. We immediately felt a connection with her and knew that she was going to guide us to our dream wedding. Throughout our wedding planning process, which was over 2 years, Leslie was there to answer our questions promptly, reassure us, guide us, and ensure that she understood our vision for our wedding day. When COVID happened, Leslie was on top of the state guidelines and regulations, and once again was a source of calm and guidance for us. We were able to have our wedding and it was beyond perfect. Leslie is a phenomenal event planner, and the vendor package that we went through with The Oaks ensured that all of our vendors worked together seamlessly to make it a perfect and extremely fun day. Just under a month later our family and friends are still raving about the food, the location, and the entire day start to finish. We wish we could plan another wedding with Leslie! And we will certainly be looking to The Oaks for any future events that we have! SERIOUSLY, GET MARRIED HERE! -
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Brooke Sent on 06/14/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Above and beyond
Leslie is amazing! We planned our big beautiful wedding for June 2020, unfortunately COVID happened. Leslie worked with us to postpone our big beautiful wedding to June 2021, but let us have a small intimate family ceremony on site with dinner at the restaurant afterwards. You could not find a better place or wedding coordinator! -
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Norm Sent on 10/25/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Awesome!!! Leslie is the best!
This is the perfect place for a Wedding and Leslie by far is a perfect Wedding planner!
She will give you your dream Wedding, like she did for us.
195 guest all said it was the best wedding they ever attended.
The appetizers and meal was all perfect and delicious.
Her platinum vendor package is the way to go.-
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+3 photos
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Caitlin Sent on 10/25/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Wedding Planner and Venue
Leslie was nothing short of amazing. She made the whole experience stress free. She was so informative and answered all our questions timely. The day of the wedding went so smoothly. She was there every step of the way making sure we were in the right spot at the right time and that the timeline was adhered to. Not only is Leslie amazing but so is the venue. The location makes for a beautiful background for picture. And if you’re debating the fireworks... DO IT! They are well worth the money. The guests loved it and the pictures were awesome. The only thing I would suggest is to make sure you have steak knives. For some reason they didn’t provide them at the tables and it made it hard to cut the steak.-
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+2 photos
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Katelyn Sent on 08/20/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Summer Wedding!
Ben and I got married on June 29th of this year at The Oaks - and are so thankful that we chose this venue!!! Leslie and her team, and every person we encountered there were AMAZING. The food options were wonderful and everyone complimented their meal. Leslie was there for us every step of the way and made sure every detail was perfect on our special day. We chose to go with the Platinum package- and to this day still say how it made our wedding planning fun and not a headache!! We also chose to add the fireworks at the end of the night- our friends and family are still talking about how awesome it was!! A HUGE thank you to The Oaks!!! -
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Kaitlyn Sent on 08/12/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dream Wedding Brought to Life
Chris and I got married at The Oaks Grandview Ballroom on June 22, 2019 and had the most amazing time! From the initial meeting to after our wedding was over, Leslie was there to help us every step of the way. She was very responsive to any questions we had and made sure every detail was considered and covered. The food options were wonderful, and everything was exactly what we talked about and what we envisioned when we arrived at the venue on our wedding day. Leslie made the day run smoothly, and thought of every last detail such that we are our guests had an amazing experience. Several people let us know that our wedding was the best they had been to! Not only was the interior beautiful, but the landscaping was perfection. If you are looking to have a beautiful wedding venue with an experienced wedding planner who will alleviate much of your wedding stress, The Oaks is the venue to choose.-
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+11 photos
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Casey Sent on 08/06/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Leslie Santiago and The Oaks made this the beat day of my life!
I can't thank Leslie enough for all she did to make this the most magical day of my life. She let me put all of my trust in her so that I didn't have to worry about a thing the entire day. I was able to enjoy every moment and it wouldn't have been possible without her. She is so kind, creative and knowledgeable. In addition, the venue itself was gorgeous. From the patio area groomed with brightly colored flowers looking over the beautiful green course to the ballroom sprinkled with tealight candles making it feel so romantic and special. Leslie made the ballroom look AMAZING and I'm so excited to see professional photos. I want to re-marry my best friend and relive that day at The Oaks over and over. Thank you to The Oaks and Leslie for making our dreams come true! -
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Necole Sent on 08/05/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Most beautiful place ever!!!
I would absolutely recommend this venue to Couples planning to get married. The scenery is stunning, the place was beautiful and our coordinator Leslie was just simply the best. She worked with us at every turn and made sure that the wedding went off without a hitch. That day will be forever cherished!!!-
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+4 photos
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Joan Sent on 08/01/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Outstanding!
Wonderful, spectacular and fun are just a few of the words to describe our daughter's wedding - all made possible by Leslie and her crew at The Oaks. Our daughter wanted a beach themed wedding and living on the seacoast there are plenty of waterfront venues available, but once we stepped into the ballroom at The Oaks, we were sold. The room is beautiful, the indoor/outdoor bar is perfect for a July wedding and you can't beat the view. Logistically there is plenty of parking and we didn't have to worry about beach traffic on a Saturday afternoon.
We opted for the platinum package and I'm glad we did. All of the vendors were excellent and professional!
Leslie guided us through the whole process - listening, offering ideas and solutions, and making dreams a reality. Easy - peasy!
The food for both the rehearsal dinner and wedding was delicious - everyone loved the beef teriyaki skewers.
We surprised our guests with fireworks - WOW!
I could go on and on but simply said, if I had another wedding to plan, I would look no further than The Oaks.
Thank you Leslie and crew! Great Job! -
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Christina Sent on 08/01/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Venue Ever!
Everything about the Oaks was wonderful; The venue was beautifully landscaped with seasonal flowers, Leslie was amazing to work with, always prompt in replying to emails and phone messages. The food was fantastic and the fireworks were awesome! It was the BEST DAY EVER. -
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Denise Sent on 04/24/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Oaks is a gorgeous venue with amazing staff. Leslie is extremely knowledgeable and helpful. She will do anything and everything she can to make your day flawless and perfect. Having your wedding at the Oaks gives you a stress free day! Their fireworks show is worth every penny definitely a great surprise for our guests. I highly recommend the Oaks to all engaged couples that I know it was by far the best choice. -
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User2581382 Sent on 01/21/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I would recommend this venue to anyone planning a wedding in this area. It is such a gorgeous venue and the staff is wonderful. Kerry was so helpful and attentive to every little detail to ensure the day will be perfect. -
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Sammatha Sent on 04/13/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Leslie who is the sales manager and wedding coordinator for The Oaks is such an amazing woman. She makes sure things get done and if they aren't don't correctly she makes sure that what ever the mistake may be that it's fIxed.
My fiancé and myself fell in love with The Oaks and Leslie showed us how amazing our May wedding would be even though it was white and gloomy outside. I would highly recommend The Oaks to anyone. It may be a little pricey but it truly is worth ever cent!! -
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Kari Sent on 12/21/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This was an amazing setting for a wedding. I was not disappointed! -
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Julia Sent on 11/06/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I would absolutely, 100% recommend this venue to anyone about to plan a wedding. The scenery is absolutely gorgeous and Leslie is top notch. Within our first meeting I knew I found the right venue. They have a stress free wedding package which was excellent for someone like me who's extremely busy and not necessarily the most creative. Leslie was very willing to offer up ideas to make my day special, always kept in contact to make sure I was all set with things I needed, and was there from start to finish on my wedding day. The food options are fantastic and the intimate menu tasting is wonderful. I was completely satisfied with my food options, from cocktail hour to the main course. I also received several complements that the food at our wedding was some of the best they've ever had. Our wedding day was truly the best we could have asked for and I know our venue and the people we had to work with at The Grandview Ballroom made it possible. -
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Kayla Sent on 10/02/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We couldn't have found a more perfect Venue for our style, wants and needs. The Grandview Ballroom at The Oaks in Somersworth NH has all the necessities that are needed to make for a perfect day. The wedding coordinator Leslie is beyond fantastic! She is so very puntual and organized that the months leading up to your big day she has a well planned out intinery of how the wedding will go and she promises you NO stress on your wedding day. And she completely followed up with those promises! If you want to have an easy, laid back, effortless experience I highly recommend this venue you to anyone!! I can't say enough about this gorgeous venue! Go check it out :) -
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Kayla Sent on 09/30/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Grandview Ballroom at the Oaks was absolutely wonderful, my husband and I are EXTREMELY happy we chose this to be our venue. I was beyond happy with Leslie, the event coordinator, and everything she did for us. She treats every bride like royalty and takes her time with setting up every single detail. Our wedding day went absolutely perfect and we could not have been more impressed and happy with our venue choice. I would highly recommend the Oaks for weddings and all other functions! -
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Kristen Sent on 08/21/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This past weekend, August 17th, my newly named husband and I had our wedding ceremony and reception at The Grandview Ballroom at the Oaks in Somersworth, NH.
It was the most amazing time of our lives. It was a stress-free day filled with love and bliss. From the first day that we sat down with Leslie Santiago to begin the plans for our wedding, until the end of our wedding night, Leslie was always there for us ready to make changes and accommodations as they were needed. Leslie has a way of making you feel like you are family to her and The Oaks, she does not treat you like a “paying customer”. She does not push to have her ideas at your wedding, but instead encourages you to create your own perfect day and she will help make those ideas come to life.
The Grandview Ballroom recently had renovations which consisted of new hardwood floors, paint and windows added to the room. The venue could not have been more perfect. The green and pink we chose as our colors looked great against the hardwood, it was not like the carpet in most venues. The venue also offers an outdoor patio so my guests were outside at times, but it opens up to the bar and the tables inside so it was like they weren’t even outside of the venue.
When I arrived on my wedding day, Leslie had already set-up all of the tables, decorations and even decorated my Bridal Suite with some random items from my Bridal Shower that she had found in the bins I brought. She makes it so stressless to be a bride. I encourage every bride out there to go and check out this venue, but more importantly, stop in and talk to Leslie, she is one of the most wonderful and dedicated wedding coordinators I encountered. The Oaks, Leslie, and her staff made our wedding a special time and made it feel like it was the fairytale we always dreamed of! -
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User5818889 Sent on 05/13/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was so happy that I chose to have my wedding ceremony and wedding reception at the oaks! The staff was involved and very helpful! The food was great. The room looked so beautiful. The staff at the Oaks truly went above and beyond to make our day absolutely perfect! -
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Amanda Sent on 02/05/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We held our December 1st, 2012 wedding reception at The Oaks. We were considering a couple of venues when we met Leslie at the 2012 UNH Wedding Expo. Leslie was organized and informative. We told her we were looking to get married within the year and she pulled out her datebook and showed exactly what she had for availability. She had information regarding menus and pricing right up front. Leslie was always available throughout the planning process. For a woman as busy she is, she was always prompt to reply to emails. We loved the complimentary tasting. We were able to try 4 dinners (all of which were delicious) and then decide on two. We also attended one of Leslie’s bridal showcases. We got a lot of ideas for linens, centerpieces, and lighting from this event. If you’ve attended brunch at The Oaks, you need to wipe that image from your mind! The Grand Ballroom totally transforms for a wedding and will remind you nothing of brunch! Leslie provided us with little extras on the day of including votives on the tables, candles in the windowsills and around our cake. She even hung white icicle lights around the tray ceilings and underneath our head table. Leslie was there all night coordinating with our DJ, photographers, and photo booth to make sure all were on the same page. When I arrived at the reception after our church ceremony, I was starving. The next thing I knew a tray of appetizers arrived in the bridal suite! My father was in line at the bar when Leslie said “The father of the bride doesn’t wait in line for a drink!” She personally delivered him a drink to his table. She is unbelievably attentive! If you are not specific about the time of year you are married, check out The Oaks off season options. Meet with Leslie and she’ll make sure you’re day goes off without a hitch! -
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Amy Sent on 10/18/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This location is absolutely amazing. The views are stunning, the reception hall is gorgeous and the outside area is so unique! As soon as we saw pictures of another wedding at the Oaks, we knew we had to go see for ourselves. The wedding coordinator was a dream come true- she walked us through each and every step along the way. She helped us with other vendors and had endless ideas for us. She was so personable and really took the stress off of us on our big day. The food here is amazing and the fireworks they offer add such a unique touch. Everything went seemlessly and we couldn't have been happier! -
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Ashley Sent on 08/31/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband and I had our wedding at the Oaks on 8.17.12 and it was amazing!!!! Leslie, the event manager is AMAZING!!!! We were planning for 18 months and she was always there to assist us whenever we needed it. She set up tables in the dining room a few different times for me to come in and play with the set-up. She did everything for us. When I dropped all of our stuff off at our rehearsal I knew that everything would be taken care of. On our wedding day I walked in and it exceeded my expectations! Leslie took my vision and blew it out of the water with all of the little touchs. The bustle on my dress broke and Leslie was there pinning it up for me. Everywhere I turned Leslie was bringing me something to drink offering to help. She was there from start to finish! She was simply amazing!!!! I recommend all brides & grooms in the southern NH area to go see Leslie, she will make your dreams come true!!!! -
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Meagan Sent on 05/21/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Oaks is the most beautiful venue that we looked at. Leslie, the on-site coordinator, was very organized and in charge. She had everything under control the day of the wedding. I didn't have to do a single thing!! Her crew is equally great. The took all my decore and placed it perfectly. The hall looked better than I could have expected. -
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Jill Sent on 07/31/20094.8 out of 5 rating4.8
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The staff at The Oaks made our ceremony and wedding perfect! Not only did they do exactly what we asked in terms of decorations and schedule but they went above and beyond. The entire day was relaxing because I was confident in the staff's ability to pull everything together. There was not one flower out of place and I was thrilled with the end result. I would recommend this vendor to everyone! -
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Meghan Sent on 10/06/20154.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
I was married at The Oaks on August 22, 2015. Leslie, the wedding coordinator, was AMAZING. From the moment we booked the venue, we knew she would help make the wedding planning process go as smooth as possible. Leslie was quick to respond to all of my questions leading up to the big day, and the day of the wedding I couldn't have asked for anything more from her. She made sure everything ran smoothly, I'm sure there were a million things she did behind the scenes we don't even know! The venue itself was beautiful, our guests loved the food, the outdoor bar/patio was a huge hit especially for a warm summer night. Myself, my husband, my parents were all thrilled with how everything went and we know Leslie had a huge part in it. I would 100% recommend The Oaks and Leslie for your big day! -
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Peggy Sent on 10/03/20144.6 out of 5 rating4.6
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband and I got married at the Oaks. It was a fantastic time and it is beautiful there. The food was great and the indoor/outdoor bar was wonderful. Leslie, the wedding coordinator, was fabulous and kept everything running on time. She will be as on time and strict as you would like her to be or she will back off if you need a little more time doing something. It was a joy to work with her from the minute we decided on the Oaks up until the end of our wedding night. We recommend this venue for your wedding! -
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Kaitlin Sent on 11/11/20194 out of 5 rating4.0-
Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Amazing Venue!
We can't recommend the Oaks enough! When we first went to visit, I will admit that I was hesitant only based on the "ballroom" in the name. I walked in and all hesitations went out the window. I couldn't wait to discuss the place with my mom, fiancee, and future mother in law! My husband and I loved how bright the inside of the Oaks was. We immediately fell in love with the open space, the huge windows, the perfect dance floor space, the indoor/outdoor bar, the patio, and the beautiful golf course. We were really hoping for a venue that gave us AC (it was August), but a place that also felt very outdoorsy. The Oaks hit a homerun with what we were looking for. We immediately began to plan for cocktail hour and having wildflowers in mason jars outside, we knew we wanted to make a cornhole set, our tables would have wood rounds and wildflowers- all these things I had dreamed of were able to come true at The Oaks. We LOVED how we could be inside but really enjoy the outside space as well! Our guests loved the venue. People were out on the patio throughout the night visiting the photo booth, playing corn hole, drinking, and waiting for the best surprise- the fireworks. Leslie was a dream to work with. She was super responsive to emails, she answered all of my questions (which were a ton), and made sure our dream came true on our wedding day. We were married at a church, but the second we arrived at The Oaks, Leslie was outside and ready to help us. She brought my husband and I a drink immediately, got the bridal party to the bridal suite (this was a great perk), made our vision in the ballroom come true, and stayed the entire evening to make sure all went smoothly. I loved working with her and would gladly work for her anytime! At the end of the night, our cookie bar had TONS of cookies left, and she was helping all of us package them up! Her professionalism and wonderful attitude made me feel at ease through the whole planning process. My husband and I have been married for almost three months and I constantly look at our pictures and think, "we couldn't have chosen a better place." We loved The Oaks and highly recommend it to anyone! What's not to love? An amazing wedding coordinator, a bridal suite, indoor/outdoor bar, a big dance floor, patio space, a fireworks show, and so much more!R -
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Robert Sent on 07/13/20211.8 out of 5 rating1.8
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Quality of service 1 out of 5 rating1.0
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Average response time 3 out of 5 rating3.0
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Professionalism 2 out of 5 rating2.0
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Value 2 out of 5 rating2.0
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Flexibility 1 out of 5 rating1.0
Refused refund during COVID-19 state of emergency
We were booked for a wedding in August of 2020. As the wedding date approached, it became clear to us that it was not safe to have guests travel from across the country for the event. The venue refused to cancel and only offered to reschedule to 2021. They were willing to host a scaled down event but we were not comfortable with that in the midst of a global pandemic. We lost thousands of dollars and they would not provide any recourse other than offering a date in 2021. We ended up having a small backyard ceremony with our parents. We have moved on with our lives including welcoming a new child at the end of the year, so hosting an expensive wedding at this point is not an option. It is unfortunate that The Oaks showed no flexibility regarding the deposit despite the circumstances, including travel restrictions that were in place at the time. Use caution if you decide to book an event at this venue. -
Quality of service
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Lindsay Sent on 06/06/20201.8 out of 5 rating1.8
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Quality of service 2 out of 5 rating2.0
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Average response time 2 out of 5 rating2.0
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Professionalism 1 out of 5 rating1.0
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Value 3 out of 5 rating3.0
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Flexibility 1 out of 5 rating1.0
Poor Communication, Cancelled On Us, No Refund
A lot of reviews here will describe their experience with the The Oaks as incredible for their wedding. We probably would have had a similar experience had it not been for the COVID-19 pandemic, however it did unfortunately bring to light that the customer's experience of the emotional aspect of the wedding process aren't really of any value of them and that it's just another business.
Our wedding was scheduled for mid-May 2020 and we had already deposited half of the estimated total balance due back in the prior November. In March 2020, the COVID-19 situation in NH was becoming increasingly serious and so the wedding coordinator at The Oaks reached out to suggest the possibility of us rescheduling early and offered to work with us on potential new dates. We responded asking for those possible dates, but also wanted clarification on if we would be required to reschedule or if we could still have the date kept so long as we kept our guest count below the given gathering size limit. We explicitly let her know that we were working through various guest lists of counts at under 50, 40, 25, 10, etc. Her response included a list of possible reschedule dates, but it also included her stating that any events with a group size of more than 50 people needed to be cancelled for the next 8 weeks (which barely put us before the wedding date). This response didn't answer the question about whether rescheduling would be required and it also completely ignored the fact that we had already informed her about our efforts to shrink our guest list as needed--even to as low as 10. We responded by letting her know that we were unable to move our wedding date given the options and we re-asked the unanswered question. She then responded saying that if our gathering meets all the considerations outlined by federal and state edicts by the mid-May date, then we could still have it at The Oaks--which is what we had been asking the whole time.
In our response, we let her know of our intention to keep our date, but also clarified the reason for the inability to postpone as partly due to the fact that the grandmother of the groom was terminally-ill and that when she passes, it would have an impact on the mother of the groom's ability to be emotionally (and maybe even physically) present for the day along with other relatives that were planned guests. We additionally re-informed her that we would actively reach out to guests and family letting them know that we were still going forward with the wedding at The Oaks under any new mandates and guidelines required, including the potential for a reduced headcount. And then we inquired about the possibility of a partial or full refund of our deposits in the worst-case scenario that The Oaks could no longer host our wedding regardless of the guest size--given that this was an "unprecedented and unforeseen" circumstance.
In her response, there was yet again another unanswered question--this time regarding the refund. So of course, we re-asked the question in our response. And this point, we got back what seemed to be an automated or copy-paste/generic response from her because it once again mentioned discussing a reschedule date (which we already said we couldn't do), announced that rescheduling will come at no additional charge, and then announced that all April and May weddings would likely be affected--as if she was talking to a general population. And of course, there was still no response to the refund question. So in our response, we kindly asked if her latest email to us was sent to us as an error or was automated. We kindly reminded her of our inability of reschedule and the reasons behind it as well as re-asked the refund question. And that ended up being the last communication between us and her directly.
The response we got back from The Oaks at this point was from the manager. At this point, the NH stay-at-home order had recently just taken effect and wasn't set to expire until early May. He informed us that he was made aware of our inability to reschedule and that we were now the only wedding on the books for May. He said that they would explore options to still be able to make our wedding happen, but needed time and that he would be in touch. There was still no response about the worst-case refund scenario. And then 30 days later, and at this point less than 3 weeks from the wedding date, we still hadn't heard anything from him. We reached out to get an update on things from their end, in which he seemingly-frustatedly responded in one single sentence stating that like everyone else they were waiting on the state governor's update set to come on that Friday with regards to lifting or amending the stay-at-home order. The governor that Friday extended the stay-at-home order until the end of May and then The Oaks manager reached out the following Monday to let us know that we no longer could have our wedding on that day. And of course there was STILL no answer regarding the refund. So we responded with the exact wording from the contract about a refund being due back to us if there is an unforeseen circumstance preventing the event from happening (the pandemic) and that if a reschedule date cannot be agreed upon by both parties. He responded back saying he understands the frustration, but that we'll only be credited towards a future reschedule date.
So basically they treated our inability to reschedule as stubbornness and a burden to them, even though they were made clear of the personal, emotional reasons tied to not being able to do so. And during the entire 4 weeks that the manager was keeping us in a holding pattern with no response, we spent several hours each day brainstorming contingencies, informing the confirmed guests of the situation, giving them the chance to adjust their RSVPs, and reaching out to our other vendors about their own contractual agreements with us. Our music and photography vendors were very empathetic towards our venue uncertainty situation and were willing to work with us to make something happen regardless, while also letting us know that they would fully refund us if we would no longer be able to use their services in any capacity. The hair and makeup stylist however had limitations on services that she could provide given the pandemic, but the real shock was that she had apparently been in contact with The Oaks about us because when she got to discussing any form of refunding she unprofessionally said something along the lines of "you were asked several times to reschedule and chose not to". We found that incredibly unprofessional and rude for both businesses considering they are two unrelated services.
With all that, we were happily still able to put together a small wedding ceremony elsewhere with our parents, siblings, and a even couple of groomsmen present all while staying under the group size limit. We decorated the place nicely and still utilized the services of all our other wonderful vendors. We have a beautiful ceremony video to look back on with great music and several wonderful outdoor photos taken at a park overlooking the water. We would have hoped The Oaks would have worked with us and used creativity to create a similar experience, even if it meant having no formal reception. But instead of working with us to scale the event down with a modified contract or at least discussing specifically what the limitations would be, they cared more about trying to get the most money they possibly could out of us by pressuring us to reschedule. And then when we weren't going that route, they hung us out to dry for several weeks with no responses and no answers to any outstanding questions.
For anyone that made it this far in the review, The Oaks will probably do the best they can for your event if they have nothing encouraging them to cancel it. And to be honest, the food that we tried during the tasting back in late 2019 was very good and the coordinator clearly put together a lot of structured information and worksheets for us during that time. So their staff are obviously talented and competent in what they do. But unfortunately for our experience, the pandemic exposed that they are a business first and that respecting the emotional component of your event will always come secondary to lining their own pockets. -
Quality of service
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