The Love Story Boutique Reviews

Reviews

Awards

12

• Rhonda Sent on 04/06/2013
  5 out of 5 rating

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    5.0

  This site is awesome for ordering all of your wedding needs

  This site is awesome for ordering all of your wedding needs
• Kristen Sent on 07/02/2013
  5 out of 5 rating

  5.0
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    5.0

  Simply gorgeous! High end quality at an affordable price. Very professional from start to finish.

  Simply gorgeous! High end quality at an affordable price. Very professional from start to finish.
• Jacquetta Sent on 09/05/2013
  5 out of 5 rating

  5.0
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    5.0
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    5.0

  My wedding garter was shipped in 2 days, I just opened it and can't stop looking at how beautiful and rich it looks. I can't wait to wear it on my wedding day.

  My wedding garter was shipped in 2 days, I just opened it and can't stop looking at how beautiful and rich it looks. I can't wait to wear it on my wedding day.
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• Ann Sent on 03/14/2013
  5 out of 5 rating

  5.0
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  I have to rush in here and post my thoughts:) i received the white silk clutch with the pearls today and the delivery was much faster than expected. The clutch was carefully wrapped in a thick tissue like paper, then in bubble wrap and finally in a generous box. A lot of attention has been paid to the safety of the package and i loved the handwritten note that was sent within. The customer service is wonderful and they quickly responded to my emails.
  
  There is a beautiful antique style brooch attached to the front as well. My favorite part has got to be the pearl handle/necklace:) I absolutely LOVE the clutch and hopefully will use it for my wedding:) Thank You so very much!!"

  I have to rush in here and post my thoughts:) i received the white silk clutch with the pearls today and the delivery was much faster than expected. The clutch was carefully wrapped in a thick tissue like paper, then in bubble wrap and finally in a generous box. A lot of attention has been paid to the safety of the package and i loved the handwritten note that was sent within. The customer service is wonderful and they quickly responded to my emails.
  
  There is a beautiful antique style brooch attached to the front as well. My favorite part has got to be the pearl handle/necklace:) I absolutely LOVE the clutch and hopefully will use it for my wedding:) Thank You so very much!!"
• 
  User1175055 Sent on 05/26/2013
  5 out of 5 rating

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    5.0

  My bridesmaids loved their gifts - and the delivery was so fast - thank you!

  My bridesmaids loved their gifts - and the delivery was so fast - thank you!
• Parris Sent on 03/14/2013
  5 out of 5 rating

  5.0
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    5.0

  I ordered a necklace and earing set for my wedding day. It was a fast delivery and the jewelry is even more beautiful in person. Even my dad complimented on how beautiful it was!

  I ordered a necklace and earing set for my wedding day. It was a fast delivery and the jewelry is even more beautiful in person. Even my dad complimented on how beautiful it was!
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  User1106615 Sent on 03/10/2013
  5 out of 5 rating

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    5.0

  We met at a Bridal Expo in Phoenix and fell in love with the product. We ordered the wedding set and it was utterly amazing how quick they responded and mailed it to us. They even called to verify the exact color and did not assume anything.

  We met at a Bridal Expo in Phoenix and fell in love with the product. We ordered the wedding set and it was utterly amazing how quick they responded and mailed it to us. They even called to verify the exact color and did not assume anything.
• Davina Sent on 03/12/2013
  5 out of 5 rating

  5.0
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  I absolutely loved the feather catch you made for me! It was absolutely stunning and everyone who saw it thought so as well. Great communication and customer service too!

  I absolutely loved the feather catch you made for me! It was absolutely stunning and everyone who saw it thought so as well. Great communication and customer service too!
• 
  User1051326 Sent on 12/23/2012
  5 out of 5 rating

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  exactly what I wanted. I will wear the jewelry again.

  exactly what I wanted. I will wear the jewelry again.
• 
  User1108984 Sent on 03/13/2013
  4.9 out of 5 rating

  4.9
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    4.5 out of 5 rating
    4.5

  Received a beautiful garter set! It was absolutely perfect and exactally as pictured and described. Quick shipping and beautifully packaged. Absolutely love it!

  Received a beautiful garter set! It was absolutely perfect and exactally as pictured and described. Quick shipping and beautifully packaged. Absolutely love it!
• 
  User2264887 Sent on 08/10/2015
  1 out of 5 rating

  1.0
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  One of my bridesmaids ordered a garter for me for my upcoming wedding. The item was damaged when I received it. I contacted the love story boutique several times before they replied. They gave me the excuse that their servers were down and they had just then received my email. I explained that the item was damaged and a size too small. I sent them pictures and asked them about replacing the damaged item. They refused and told me they could only offer me 50% off a new set. When I didn't agree with that decision they then looked into the order and accused me of lying about the order being a gift ( my friend used my computer to order the item on her credit card), and damaging the item myself to get a larger size. They were very disrespectful and lack customer service skills. I would never order from this company again and I wouldn't advise any one else to either. No bride should have to deal with this before her big day.

  One of my bridesmaids ordered a garter for me for my upcoming wedding. The item was damaged when I received it. I contacted the love story boutique several times before they replied. They gave me the excuse that their servers were down and they had just then received my email. I explained that the item was damaged and a size too small. I sent them pictures and asked them about replacing the damaged item. They refused and told me they could only offer me 50% off a new set. When I didn't agree with that decision they then looked into the order and accused me of lying about the order being a gift ( my friend used my computer to order the item on her credit card), and damaging the item myself to get a larger size. They were very disrespectful and lack customer service skills. I would never order from this company again and I wouldn't advise any one else to either. No bride should have to deal with this before her big day.

  The Love Story Boutique's reply:

  This person was unwilling to resolve the issue and has made several threats to write reviews on every available server as noted below:
  
  "So either replace it or refund it. If you are not willing to do this I will not only call the credit card company but I will also write reviews on every available server about your company and the way you do business.
  
  We would like this review to be removed as she is clearly out to be vengeful.
• A Sent on 01/09/2014
  0.5 out of 5 rating

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  I ordered an item that I received damaged. I inquired if it was possible to replace to which I was I formed it was not and it was suggested I clean it myself. Very disappointed in the lack of customer service. They also refused to admit that the item was sent to me damaged even after pictures were provided. They made me feel as if I had done something wrong. I will be shopping elsewhere for future wedding purchases, even if it means spending more money.

  I ordered an item that I received damaged. I inquired if it was possible to replace to which I was I formed it was not and it was suggested I clean it myself. Very disappointed in the lack of customer service. They also refused to admit that the item was sent to me damaged even after pictures were provided. They made me feel as if I had done something wrong. I will be shopping elsewhere for future wedding purchases, even if it means spending more money.

  The Love Story Boutique's reply:

  Caitlin-
  We are very sorry for your disappointment in our service. As we mentioned to you, this purse was one-of-a-kind and therefore could not be replaced. We did offer you a 20% discount in an attempt to reach a fair agreement, which you refused. We also chose to do so even though our policy clearly states that we require you to contact us within 24 hrs. if an item is damaged, even though you waited over a week. Unfortunately we were unable to come to an agreement and for that we are truly sorry.
  Wishing you the very best.
  Mary & Tamara