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Quality of service
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Average response time
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Professionalism
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Value
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Flexibility
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When we toured the JACC, we felt we had found our venue and chose the appropriate package based on the explanation we received by the event coordinator. BIG MISTAKE! We were told we would have the venue for 8 hours with full use of the Kitchen and the Patio. We live in Seattle so planning from a far was a little difficult. I got a phone call from someone asking a lot of questions which I answered. 2 weeks later I got an angry call from the office manager asking me all the SAME questions and with an attitude. I was already frustrated that I had to keep giving the same information over and over. Why wasn’t this information being recorded?
My mom took our caterer to the venue and the manager told them that our package did not include the use of the kitchen. WHAT!? She also informed us that we only had 6 hours, not 8. That includes set up and take down time!! I was furious at this point. I asked to speak to someone else in charge and finally got someone helpful who allowed us to use the kitchen.
After all that drama, the day of the wedding came. The kitchen was filthy when we showed up so we spent half our prep time cleaning. The "Event Host" had no idea what he was doing so our guests had cold steak for dinner because he couldn't turn the ovens on.... unacceptable.
My family and friends spent hours cleaning the venue (including things that weren't even asked of us). We left the venue far cleaner than the way we found it. To my surprise, the office manager sent me an email on our honeymoon stating that we stained their carpet and that we were to send her a check for $100 or she would cash my $500 deposit check. This was outrageous to me being that we DIDN'T EVEN USE THE CARPETED AREA for food transport and my father-in-law spent time to walk the venue with the event host to make sure there were no problems.
I am overall so dissatisfied with the "service" we received. The staff of this venue was by far the most stressful and difficult part of our wedding.
When we toured the JACC, we felt we had found our venue and chose the appropriate package based on the explanation we received by the event coordinator. BIG MISTAKE! We were told we would have the venue for 8 hours with full use of the Kitchen and the Patio. We live in Seattle so planning from a far was a little difficult. I got a phone call from someone asking a lot of questions which I answered. 2 weeks later I got an angry call from the office manager asking me all the SAME questions and with an attitude. I was already frustrated that I had to keep giving the same information over and over. Why wasn’t this information being recorded?
My mom took our caterer to the venue and the manager told them that our package did not include the use of the kitchen. WHAT!? She also informed us that we only had 6 hours, not 8. That includes set up and take down time!! I was furious at this point. I asked to speak to someone else in charge and finally got someone helpful who allowed us to use the kitchen.
After all that drama, the day of the wedding came. The kitchen was filthy when we showed up so we spent half our prep time cleaning. The "Event Host" had no idea what he was doing so our guests had cold steak for dinner because he couldn't turn the ovens on.... unacceptable.
My family and friends spent hours cleaning the venue (including things that weren't even asked of us). We left the venue far cleaner than the way we found it. To my surprise, the office manager sent me an email on our honeymoon stating that we stained their carpet and that we were to send her a check for $100 or she would cash my $500 deposit check. This was outrageous to me being that we DIDN'T EVEN USE THE CARPETED AREA for food transport and my father-in-law spent time to walk the venue with the event host to make sure there were no problems.
I am overall so dissatisfied with the "service" we received. The staff of this venue was by far the most stressful and difficult part of our wedding.
