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Quality of service
5.0 out of 5 rating
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Average response time
3.0 out of 5 rating
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Professionalism
5.0 out of 5 rating
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Value
4.5 out of 5 rating
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Flexibility
5.0 out of 5 rating
We had everything here: the rehearsal, ceremony, reception, and Sunday brunch. The hotel is fantastic! Our guests loved the hotel and everyone complimented the food. Renting the venue was actually cheaper than some other options in CR, but the food is expensive. However, the food you get is superb and they offer many choices. You can even customize what you would like (we changed the side on an entrée). On the day of, they did mix up which side went with which entrée and their cheese fountain didn't work, but they refunded us a little for that. The staff is great to work with and very friendly. At our request, they offered a shuttle for our guests to the farmers market downtown for a small fee. The only complaint I have is that the communication was lacking until about a week before our wedding. The staff set everything up for our wedding and did a great job (I didn't tell them exactly where to put all the décor). On the Wed before our wedding, we were able to bring all of our décor to the hotel. After the reception, they cleaned the entire room and put our décor into a smaller room until we could get it out on Sun. Their coordination really helped me be stress-free on our actual wedding day. The hotel ended up saving our day. Our dj wasn't able to play music on his system. Without having to ask, the hotel played all the music during the cocktail hour and reception and did a nice job. Our guests didn't even notice that it wasn't the dj playing music. I am definitely glad that I made the decision to use this hotel and would recommend it for others!
We had everything here: the rehearsal, ceremony, reception, and Sunday brunch. The hotel is fantastic! Our guests loved the hotel and everyone complimented the food. Renting the venue was actually cheaper than some other options in CR, but the food is expensive. However, the food you get is superb and they offer many choices. You can even customize what you would like (we changed the side on an entrée). On the day of, they did mix up which side went with which entrée and their cheese fountain didn't work, but they refunded us a little for that. The staff is great to work with and very friendly. At our request, they offered a shuttle for our guests to the farmers market downtown for a small fee. The only complaint I have is that the communication was lacking until about a week before our wedding. The staff set everything up for our wedding and did a great job (I didn't tell them exactly where to put all the décor). On the Wed before our wedding, we were able to bring all of our décor to the hotel. After the reception, they cleaned the entire room and put our décor into a smaller room until we could get it out on Sun. Their coordination really helped me be stress-free on our actual wedding day. The hotel ended up saving our day. Our dj wasn't able to play music on his system. Without having to ask, the hotel played all the music during the cocktail hour and reception and did a nice job. Our guests didn't even notice that it wasn't the dj playing music. I am definitely glad that I made the decision to use this hotel and would recommend it for others!