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Quality of service
2 out of 5 rating
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Average response time
2 out of 5 rating
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Professionalism
2 out of 5 rating
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Value
3 out of 5 rating
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Flexibility
1 out of 5 rating
The venue itself was great
The booking for the high roller was a little frustrating due to the odd hours of the flamingo chapel staff and it would be days between replies to emails.
The wedding package comes with a photographer, however it seemed to be an amateur with a fancy camera and if you want the digital files from them it is an extra $850 charge. This charge was not revealed to us until a few days before our ceremony. Just as well as the pictures were not very good anyway.
The biggest problem for us was the fact that after the ceremony the officiant provided (who brought their own guest for some reason) handed me an envelope and just disappeared. Minutes later I found out that none of our guests had signed as a witness. When I opened the envelope it contained all of our documents with nothing filled out or signed. I ended up missing most of our reception dinner because I was trying unsuccessfully to have someone get in touch with the officiant to come back. I left the docs with the high roller manager. I got a call from the officiant the next day with excuses as to why this happened and an "apology" "if you were upset". The docs did get filed but because we weren't able to sign in the appropriate places, my wife now needs to file an amendment in order to take my last name.
Overall the venue is cool and unique but the professionalism is severely lacking for the cost.
The booking for the high roller was a little frustrating due to the odd hours of the flamingo chapel staff and it would be days between replies to emails.
The wedding package comes with a photographer, however it seemed to be an amateur with a fancy camera and if you want the digital files from them it is an extra $850 charge. This charge was not revealed to us until a few days before our ceremony. Just as well as the pictures were not very good anyway.
The biggest problem for us was the fact that after the ceremony the officiant provided (who brought their own guest for some reason) handed me an envelope and just disappeared. Minutes later I found out that none of our guests had signed as a witness. When I opened the envelope it contained all of our documents with nothing filled out or signed. I ended up missing most of our reception dinner because I was trying unsuccessfully to have someone get in touch with the officiant to come back. I left the docs with the high roller manager. I got a call from the officiant the next day with excuses as to why this happened and an "apology" "if you were upset". The docs did get filed but because we weren't able to sign in the appropriate places, my wife now needs to file an amendment in order to take my last name.
Overall the venue is cool and unique but the professionalism is severely lacking for the cost.
