The Grande at Kennesaw Reviews
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4.6 out of 5 rating
4.6 Very good
4.6 out of 5 rating
17 Reviews
92% recommend it
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Quality of service 4.6 out of 5 rating
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Average response time 4.6 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 4.8 out of 5 rating
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Flexibility 4.5 out of 5 rating
Awards
17
+11
User photos
Weddingwire
4.6/5
17 reviews
Google
4.4/5
128 reviews
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Andrea D. Sent on 09/04/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Short notice wedding
We found The Grande online, and based on the photos alone, we had to schedule a visit. We were so happy we did! We were in a big time crunch- 3 months to throw a wedding in front of family and friends before a move out of state! 😳. Being an all-inclusive venue-The Grande made it happen!! And, they made it seem like this was the norm! So accommodating, so flexible, really easy to work with, and answered our boatload of questions with such patience!
Highly recommend this venue!! Everyone was super nice, but we dealt mostly with Riley and Grace; they’re fantastic!!!!We found The Grande online, and based on the photos alone, we had to schedule a visit. We were so happy we did! We were in a big time crunch- 3 months to throw a wedding in front of family and friends before a move out of state! 😳. Being an all-inclusive venue-The Grande made it happen!! And, they made it seem like this was the norm! So accommodating, so flexible, really easy to work with, and answered our boatload of questions with such patience!
Highly recommend this venue!! Everyone was super nice, but we dealt mostly with Riley and Grace; they’re fantastic!!!! -
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Kristy W. Sent on 10/22/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing Experience
I had Riley as my wedding coordinator the day of and I was amazed with how well she and the other workers did. It was very stress free and I did not have to worry about a single thing. Even if I wanted something pushed back a few minutes she was supportive and made it happen. Best day of my life.I had Riley as my wedding coordinator the day of and I was amazed with how well she and the other workers did. It was very stress free and I did not have to worry about a single thing. Even if I wanted something pushed back a few minutes she was supportive and made it happen. Best day of my life. -
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Julie B. Sent on 02/10/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Grande
Great job and communication. Easy to work with.Great job and communication. Easy to work with. -
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Baliee S. Sent on 01/06/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wonderful venue!
This venue is absolutely amazing from start to finish! The service was impeccable and the staff was very friendly. The food was delicious and so was the cake! You won’t find a better venue for the price! So thankful to have found this venue. They also recommended Jennifer with keikilani photography and she was also very friendly and did a wonderful job capturing our wedding day. Thanks to all!This venue is absolutely amazing from start to finish! The service was impeccable and the staff was very friendly. The food was delicious and so was the cake! You won’t find a better venue for the price! So thankful to have found this venue. They also recommended Jennifer with keikilani photography and she was also very friendly and did a wonderful job capturing our wedding day. Thanks to all! -
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Amalie C. Sent on 11/09/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great Experience
Even with all the chaos of Covid we were able to have a beautiful wedding at The Grande. I highly recommend them!Even with all the chaos of Covid we were able to have a beautiful wedding at The Grande. I highly recommend them! -
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Kristy S. Sent on 01/09/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wedding for September
Jackie was very flexible on meeting with is. The price for what all it includes was lower then the original package. They have different venues and packages. I looked at alot of venues and i would highly recommend the grande so far. Our big day is not for 8 months but so far everything has been easy and she answered all our questions even via text at night.Jackie was very flexible on meeting with is. The price for what all it includes was lower then the original package. They have different venues and packages. I looked at alot of venues and i would highly recommend the grande so far. Our big day is not for 8 months but so far everything has been easy and she answered all our questions even via text at night.The Grande at Kennesaw's reply:
Hi Kristy! Thank you so much for your kind words! We aim to make your wedding with us as stress free as possible. We can't wait until your big day!!
-Waterstone Events Team -
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Anya G. Sent on 05/16/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best Value Sunday Wedding
A Sunday wedding at the Grande on the Off-season is the best value in all of metropolitan Atlanta. The venue excell at being all-inclusive. Good wine, good beer, great cocktails, fantatstic food, knowledgable & experienced staff, clear & easy to read contracts, easy and fast communication, transparency in billing and, most importantly, joy & enthusiasm for their work. I honestly can't recommend this venue and their all-inclusive packages enough. They can be as low-stress or as high-stress as you want. (I opted for low stress and it was brilliant.) I encourage anyone to put your trust in these experts. Let them do what they do best and you'll be more than happy.A Sunday wedding at the Grande on the Off-season is the best value in all of metropolitan Atlanta. The venue excell at being all-inclusive. Good wine, good beer, great cocktails, fantatstic food, knowledgable & experienced staff, clear & easy to read contracts, easy and fast communication, transparency in billing and, most importantly, joy & enthusiasm for their work. I honestly can't recommend this venue and their all-inclusive packages enough. They can be as low-stress or as high-stress as you want. (I opted for low stress and it was brilliant.) I encourage anyone to put your trust in these experts. Let them do what they do best and you'll be more than happy. -
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Tashina C. Sent on 08/05/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
All-inclusive weddings in Georgia!
I haven't even had my wedding yet, but Waterstone Events have been wonderful.
This company has 3 options for venues with beautiful settings. They offer an all-inclusive wedding experience, including ceremony, reception, your cake, and a flower allowance! They include set-up, clean up, and gratuities. They have connections for pictures, DJ'S, as well as officiants available. They make one stop shop a wedding affair.I haven't even had my wedding yet, but Waterstone Events have been wonderful.
This company has 3 options for venues with beautiful settings. They offer an all-inclusive wedding experience, including ceremony, reception, your cake, and a flower allowance! They include set-up, clean up, and gratuities. They have connections for pictures, DJ'S, as well as officiants available. They make one stop shop a wedding affair.The Grande at Kennesaw's reply:
Hi Tashina, thank you so much for this wonderful review! We strive to make having your wedding with us as stress free as possible. We look forward to your big day with us!
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Emily Sent on 11/11/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Organized and Accommodating
Waterstone Events made our wedding at The Grande a wonderful and memorable experience. Their ceremony space was beautiful, and the coordinators worked with us to help make our vision a reality. Our guests thoroughly enjoyed the wedding (they continue to bring it up with a fondness)! Waterstone Events made the organization of details leading up to and on the day of the wedding as least stressful as possible so that we could fully enjoy our special day. I loved having our wedding at The Grande and highly recommend them as your venue of choice.Waterstone Events made our wedding at The Grande a wonderful and memorable experience. Their ceremony space was beautiful, and the coordinators worked with us to help make our vision a reality. Our guests thoroughly enjoyed the wedding (they continue to bring it up with a fondness)! Waterstone Events made the organization of details leading up to and on the day of the wedding as least stressful as possible so that we could fully enjoy our special day. I loved having our wedding at The Grande and highly recommend them as your venue of choice. -
Quality of service
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Adzi Sent on 09/03/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great Value & Service at the Grande
I had my wedding here in August 2019 and could not have been happier! All of the staff at The Grande made the wedding planning process very straightforward. Staff at the event were all so helpful, and all of my guests were pleased with the customer service. Their prices are very reasonable, and the wedding packages include so much more than many venues offer. My wedding package included a ceremony & reception, dinner buffet & non-alcoholic beverage, event coordinator, flowers, cake, set up and cleaning fees, gratuities, and taxes. I also liked that I had the option of purchasing all of the alcohol myself (huge cost savings!). I chose a few decorating upgrades, and The Grande (and its sister location The Conservatory) have so many options for decor on hand at very reasonable prices.
The venue is beautiful and had lots of great locations for pictures. It was also nice that there are several outdoor locations to choose from for the ceremony, included a covered outdoor area. The bridal suite was comfortable and spacious. My only (very minor) complaint is that the groom's area is a little underwhelming.
Everything went so smoothly during the event. All of the staff kept the event running exactly on time and handled everything so professionally. I highly recommend this venue to anyone looking to have a wedding that is moderately-priced with top notch service.I had my wedding here in August 2019 and could not have been happier! All of the staff at The Grande made the wedding planning process very straightforward. Staff at the event were all so helpful, and all of my guests were pleased with the customer service. Their prices are very reasonable, and the wedding packages include so much more than many venues offer. My wedding package included a ceremony & reception, dinner buffet & non-alcoholic beverage, event coordinator, flowers, cake, set up and cleaning fees, gratuities, and taxes. I also liked that I had the option of purchasing all of the alcohol myself (huge cost savings!). I chose a few decorating upgrades, and The Grande (and its sister location The Conservatory) have so many options for decor on hand at very reasonable prices.
The venue is beautiful and had lots of great locations for pictures. It was also nice that there are several outdoor locations to choose from for the ceremony, included a covered outdoor area. The bridal suite was comfortable and spacious. My only (very minor) complaint is that the groom's area is a little underwhelming.
Everything went so smoothly during the event. All of the staff kept the event running exactly on time and handled everything so professionally. I highly recommend this venue to anyone looking to have a wedding that is moderately-priced with top notch service.The Grande at Kennesaw's reply:
Hi Adzi,
Thank you so much for talking the time out to leave us a review! We really appreciate your kind words and are so happy to hear you felt you received a great service. We wish you all the best in your marriage!
-The Team at Waterstone Events -
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Taylor Sent on 12/30/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
LOVED our venue!
My husband and I loved this venue for our wedding! The Grande was a great size to make everyone feel warm and comfortable with only 30 guests. Because we had under the guest limit we got a lot of free things included in our package. The staff was very friendly and make every vision you have come true. They also stick to the wedding day time line so you don't have to worry about a thing, they will guide you to follow the time line you agreed too. We loved the venue and our wedding, wouldnt of changed a thing.My husband and I loved this venue for our wedding! The Grande was a great size to make everyone feel warm and comfortable with only 30 guests. Because we had under the guest limit we got a lot of free things included in our package. The staff was very friendly and make every vision you have come true. They also stick to the wedding day time line so you don't have to worry about a thing, they will guide you to follow the time line you agreed too. We loved the venue and our wedding, wouldnt of changed a thing. -
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Elizabeth Sent on 04/24/20184.9 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wonderful experience, Carolyn took the time and care to get the vision of the Bride and brought everything together so beautifully, she incorporated the colors and theme that lent itself to a beautiful experience for all of us. Please go to Event's Catering to see the photos, we are uploading to their site very soon. Hannah and Dave's weddingWonderful experience, Carolyn took the time and care to get the vision of the Bride and brought everything together so beautifully, she incorporated the colors and theme that lent itself to a beautiful experience for all of us. Please go to Event's Catering to see the photos, we are uploading to their site very soon. Hannah and Dave's wedding -
Quality of service
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Cayla Sent on 03/26/20184.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The ONLY reason I can’t give The Kennesaw Grande (Waterstone Events) the full 5 stars is because of one employees. One employee there did our first touch base meeting with us and was kind of rude when we spoke with her. My husband is from England and they have different traditions there so our wedding was a “hybrid” if you will. This particular employee seemed to be annoyed when we were making changes to their typical wedding timeline. She was also there briefly on the day of our wedding and she seemed annoyed then, too. Linda was our coordinator the day of the wedding and she was AMAZING! I was late to the rehearsal because I wrote the wrong time down, I was crying and frustrated but she assured me that it was fine and calmed me down. She even gave me a hug. She was such an angel on our wedding day. She made sure everyone knew where to be and when to be there! All of our family and friends went out of their way to tell us how sweet Linda was! The venue itself was perfect for our small wedding. We only had 50 guests and the venue was the perfect size! The dance floor was great! The outdoor part was so well kept and decorated beautifully! The main reason we chose this venue was because they were so transparent about their prices! They have nothing to hide! They have different packages so you can choose how much you want to spend and where you want to spend more. We upgraded our floral, cake and centerpieces. They take care of basically everything! It was so convenient for us because we don’t live in Kennesaw. The pictures on Facebook don’t do it justice, it is absolutely gorgeous! My husband and I are so happy we chose this venue! All of our guests loved it as well! The staff works very well with you and makes sure everything is taken care of! The vendors they use are also incredible! It was the best wedding food and cake I’ve ever had! Many of our guests said the same! Don’t hesitate!! Book The Kennesaw Grande if you want a stress free, amazing wedding!The ONLY reason I can’t give The Kennesaw Grande (Waterstone Events) the full 5 stars is because of one employees. One employee there did our first touch base meeting with us and was kind of rude when we spoke with her. My husband is from England and they have different traditions there so our wedding was a “hybrid” if you will. This particular employee seemed to be annoyed when we were making changes to their typical wedding timeline. She was also there briefly on the day of our wedding and she seemed annoyed then, too. Linda was our coordinator the day of the wedding and she was AMAZING! I was late to the rehearsal because I wrote the wrong time down, I was crying and frustrated but she assured me that it was fine and calmed me down. She even gave me a hug. She was such an angel on our wedding day. She made sure everyone knew where to be and when to be there! All of our family and friends went out of their way to tell us how sweet Linda was! The venue itself was perfect for our small wedding. We only had 50 guests and the venue was the perfect size! The dance floor was great! The outdoor part was so well kept and decorated beautifully! The main reason we chose this venue was because they were so transparent about their prices! They have nothing to hide! They have different packages so you can choose how much you want to spend and where you want to spend more. We upgraded our floral, cake and centerpieces. They take care of basically everything! It was so convenient for us because we don’t live in Kennesaw. The pictures on Facebook don’t do it justice, it is absolutely gorgeous! My husband and I are so happy we chose this venue! All of our guests loved it as well! The staff works very well with you and makes sure everything is taken care of! The vendors they use are also incredible! It was the best wedding food and cake I’ve ever had! Many of our guests said the same! Don’t hesitate!! Book The Kennesaw Grande if you want a stress free, amazing wedding!-
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+6 photos
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Julie Sent on 08/03/20144.5 out of 5 rating
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Quality of service 4.5 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great place for an outdoor wedding. The reception was beautiful. The florist they work with is awesome and does a great job decorating and helping you with options. It is a great package. The food was also yummy.Great place for an outdoor wedding. The reception was beautiful. The florist they work with is awesome and does a great job decorating and helping you with options. It is a great package. The food was also yummy. -
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Katie Sent on 10/28/20204.2 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 3.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Overall beautiful day, could use some improvements
The Grande ended up being a great fit for my wedding! They offer an all-inclusive package that we took advantage of. Throughout my engagement, I noticed they made improvements on the property (such as adding pavers, silk flowers, etc. that added special touches to the big day).
Breakdown of included vendors:
Cake from Confection Perfection: 5/5 amazing, organized, good communication, delicious!!!
DJ Scott Hendrix: 5/5 nice, friendly guy who kept the party going and played all the correct songs on cue during the ceremony. I trusted him completely!
Flowers from Waterstone Events: 5/5 my floral arrangements/bouquets were BEAUTIFUL and exactly what I envisioned. So worth it!!!
Catering from Waterstone Events: 4/5 The food was really good, but not the most amazing ever. I thought the upgraded appetizers were not worth the cost, so we brought our own. Also, we were not able to try any of the upgraded dishes at the tasting, so we stuck to the basics. I would've preferred to taste them all before deciding!
Day of Coordinator- 3/5 The person was nice and organized, but they're only there for a little while on the day of the event, and I really could've used them earlier on in the day. My mom ended up getting all the signs, added decor, etc. set up before the ceremony and the venue still was confused about our table arrangements the day-of. I did not meet my coordinator until the rehearsal and I felt like she didn't know me or anything about my wedding. I would've preferred to meet with one coordinator at each meeting leading up to the event, but instead we met with a different person each time, so there were a few gaps in communication throughout the process.
Overall, my wedding ended up beautiful and perfect, but a lot of that is because of the effort my mom and I put into planning. I would still recommend The Grande, but there a few improvements they could make to amp up their rating. I loved the all-inclusive package, though, and it was a great value for our budget!The Grande ended up being a great fit for my wedding! They offer an all-inclusive package that we took advantage of. Throughout my engagement, I noticed they made improvements on the property (such as adding pavers, silk flowers, etc. that added special touches to the big day).
Breakdown of included vendors:
Cake from Confection Perfection: 5/5 amazing, organized, good communication, delicious!!!
DJ Scott Hendrix: 5/5 nice, friendly guy who kept the party going and played all the correct songs on cue during the ceremony. I trusted him completely!
Flowers from Waterstone Events: 5/5 my floral arrangements/bouquets were BEAUTIFUL and exactly what I envisioned. So worth it!!!
Catering from Waterstone Events: 4/5 The food was really good, but not the most amazing ever. I thought the upgraded appetizers were not worth the cost, so we brought our own. Also, we were not able to try any of the upgraded dishes at the tasting, so we stuck to the basics. I would've preferred to taste them all before deciding!
Day of Coordinator- 3/5 The person was nice and organized, but they're only there for a little while on the day of the event, and I really could've used them earlier on in the day. My mom ended up getting all the signs, added decor, etc. set up before the ceremony and the venue still was confused about our table arrangements the day-of. I did not meet my coordinator until the rehearsal and I felt like she didn't know me or anything about my wedding. I would've preferred to meet with one coordinator at each meeting leading up to the event, but instead we met with a different person each time, so there were a few gaps in communication throughout the process.
Overall, my wedding ended up beautiful and perfect, but a lot of that is because of the effort my mom and I put into planning. I would still recommend The Grande, but there a few improvements they could make to amp up their rating. I loved the all-inclusive package, though, and it was a great value for our budget! -
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Kim Sent on 10/27/20172.7 out of 5 rating
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Quality of service 3.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 2.5 out of 5 rating
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Value 3.0 out of 5 rating
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Flexibility 2.0 out of 5 rating
The. venue is beautiful, dealing with some of the staff was challenging. Something I did not take note of during the tour is that this facility has one restroom with one toilet for 100 guests! Long lines and frustration was the result for our guests. Also-the head bridal table was some flimsy folding table, doesn't sound like a problem since only the bride and groom were eating at it BUT the room was so crowded to squeeze in 100 that it was very difficult not to bump around. Well-this head table got bumped and everything fell including the toasting flutes which broke. The venue is beautiful when there is natural light outside but at night it gets really dark and dingy. That was disappointing. We should have looked at the space at night since we were having an evening wedding. The flowers and cake provided in the package were perfect! Some staff was nice and knowledgeable and some staff was rude and gave wrong information.The. venue is beautiful, dealing with some of the staff was challenging. Something I did not take note of during the tour is that this facility has one restroom with one toilet for 100 guests! Long lines and frustration was the result for our guests. Also-the head bridal table was some flimsy folding table, doesn't sound like a problem since only the bride and groom were eating at it BUT the room was so crowded to squeeze in 100 that it was very difficult not to bump around. Well-this head table got bumped and everything fell including the toasting flutes which broke. The venue is beautiful when there is natural light outside but at night it gets really dark and dingy. That was disappointing. We should have looked at the space at night since we were having an evening wedding. The flowers and cake provided in the package were perfect! Some staff was nice and knowledgeable and some staff was rude and gave wrong information.The Grande at Kennesaw's reply:
The Grande actually had five bathrooms in 2017. Three downstairs and two upstairs. Currently we have seven bathrooms. Five downstairs and two upstairs. We have expanded the size of the venue since 2017. -
Quality of service
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Nathaly O. Sent on 10/13/20202 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
Rude Owner
This was the first venue we went to see and fell in love with. The price seem great. We had additional questions due to COVID and wanted to know how flexible they were. We were having a tough time picturing the sitting arrangements if we were going to have 150 people, spoke to the owner one more time. I also brought up how a vendor had shared with me a picture of a DJ they use, who was a high school student. The owner, Joanne, become very defensive and said that she doesn't want to convince us to use and that we can go somewhere else. Later she proceeded to send us a text saying that after much consideration, she doesn't think they can provide us with the "individualized" attention we need. This venue is not free and it's the most important day of your life, not sure how being able to answer potential clients' questions and concerns is so much trouble. It's probably for the better she acted this way, we would've probably regretted using this venue if they are not prone to providing great customer service.This was the first venue we went to see and fell in love with. The price seem great. We had additional questions due to COVID and wanted to know how flexible they were. We were having a tough time picturing the sitting arrangements if we were going to have 150 people, spoke to the owner one more time. I also brought up how a vendor had shared with me a picture of a DJ they use, who was a high school student. The owner, Joanne, become very defensive and said that she doesn't want to convince us to use and that we can go somewhere else. Later she proceeded to send us a text saying that after much consideration, she doesn't think they can provide us with the "individualized" attention we need. This venue is not free and it's the most important day of your life, not sure how being able to answer potential clients' questions and concerns is so much trouble. It's probably for the better she acted this way, we would've probably regretted using this venue if they are not prone to providing great customer service.The Grande at Kennesaw's reply:
I felt (and continue to feel) that Nathaly and her fiancé are a lovely couple and was happy to answer the additional questions prior to signing a contract. There was never rudeness on either side in my opinion. Nathaly had some concern about our max capacity (which is more than 150) and subjective questions such as if it felt crowded and also wanted detail where every table would be located. Since we are a year away, some things could change between now and then. There was some hesitation on my part to definitively answer these type of seating questions with 100% certainty due to the time frame. There were concerns about our DJ's (our five regular DJ's are all seasoned professionals). The conversation began to feel stressful to me and I found myself becoming defensive. Our motto is that the bride and groom " just need show up." The whole point is we want a stress free event for the couple and their families. We don't want stress for anyone, including our planning and operating staff. When a couple tours, we show the venue and go over our package. We never try to convince or persuade that we are the best venue for them, we also never denigrate other venues. I felt there was a desire for me to put to rest all concerns. However there is always the possibility for the unplanned or unexpected. We clearly outline our package and there must be some level of trust that we will fulfill that to the best of our ability. That is really the only promise I can make. There were signs from the conversation that we might not be the venue that would best suit their needs to put them fully
at ease. We would rather turn away business than have a potentially unhappy bride on such an important day. -
Quality of service
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