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Quality of service
1.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
2.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
2.0 out of 5 rating
Setting expectations so it doesn't happen to you-
Leading up to our wedding everything seemed to be perfect. The lady assisting us with our wedding planning seemed to be very helpful and friendly. We didn't run into problems until over a month before when we began to ask about our wedding rehearsal. No one responded back for a couple weeks and finally responded saying they were holding a wedding the day before ours so we had to change our dinner plans and do an early rehearsal. We were fine with the changes but felt very rushed the day of the rehearsal. Apparently they had double booked a golf outing and wedding on the same day. We had to ask/remind them that the flower girls needed to practice etc. We were told repeatedly that as part of the services we paid for that they would set up the entire ceremony and my floral arrangement above the arch. One of the reasons we chose this venue was because we weren't responsible for setup and tear-down. Rebecca ensured me that she would be there at 9 am (10am at the latest) to set up for our early evening wedding. By 11:45pm (day of our wedding) there was still no sign of anyone setting up for the wedding. Instead of getting ready with my bridesmaids (we had been there since 9am) I had made an emergency call to family members and had them helping me set up. As I finally got ready Rebecca had my bridesmaids (whom should had been relaxing with me) putting out my centerpieces, and setting up tables etc. I had hired someone for my treat table and cake table. She then had my PREGNANT bridesmaid on a ladder putting the floral arrangement above the arch. My MOH freaked out and then had to get the groom and groomsmen (while getting ready) so they could finish putting it up. So she virtually did nothing but delegate things to my wedding party and husband. I'm kind of confused what I paid her for that day and it has taken me months to settle my thoughts enough to write a review. If she knew she wouldn't have time to do what I had paid for then she should have A)Set up the night before or B)Been on time. Not to mention, there wasn't direction when the guests showed up to be seated so they all stood crammed in the hallway waiting at the door to go outside and when the ceremony started my dad had to ask her.....where's the bride and bridesmaids? She responded to my dad (father of the bride) "oh yeah, can you go get them?" All in all, prepare to have your bridal party put to work the day of, to not have ceremony ques, bring plenty of votive candles...although they say they are included they used most what I brought (just in case), also bring a hand held steamer to steam out how wrinkled some of the linens are on display tables. I promise you I am not a bridezilla, I just don't think its acceptable to pay for a venue and have set expectations, only for them to fall very short without any remorse or explanation.
Leading up to our wedding everything seemed to be perfect. The lady assisting us with our wedding planning seemed to be very helpful and friendly. We didn't run into problems until over a month before when we began to ask about our wedding rehearsal. No one responded back for a couple weeks and finally responded saying they were holding a wedding the day before ours so we had to change our dinner plans and do an early rehearsal. We were fine with the changes but felt very rushed the day of the rehearsal. Apparently they had double booked a golf outing and wedding on the same day. We had to ask/remind them that the flower girls needed to practice etc. We were told repeatedly that as part of the services we paid for that they would set up the entire ceremony and my floral arrangement above the arch. One of the reasons we chose this venue was because we weren't responsible for setup and tear-down. Rebecca ensured me that she would be there at 9 am (10am at the latest) to set up for our early evening wedding. By 11:45pm (day of our wedding) there was still no sign of anyone setting up for the wedding. Instead of getting ready with my bridesmaids (we had been there since 9am) I had made an emergency call to family members and had them helping me set up. As I finally got ready Rebecca had my bridesmaids (whom should had been relaxing with me) putting out my centerpieces, and setting up tables etc. I had hired someone for my treat table and cake table. She then had my PREGNANT bridesmaid on a ladder putting the floral arrangement above the arch. My MOH freaked out and then had to get the groom and groomsmen (while getting ready) so they could finish putting it up. So she virtually did nothing but delegate things to my wedding party and husband. I'm kind of confused what I paid her for that day and it has taken me months to settle my thoughts enough to write a review. If she knew she wouldn't have time to do what I had paid for then she should have A)Set up the night before or B)Been on time. Not to mention, there wasn't direction when the guests showed up to be seated so they all stood crammed in the hallway waiting at the door to go outside and when the ceremony started my dad had to ask her.....where's the bride and bridesmaids? She responded to my dad (father of the bride) "oh yeah, can you go get them?" All in all, prepare to have your bridal party put to work the day of, to not have ceremony ques, bring plenty of votive candles...although they say they are included they used most what I brought (just in case), also bring a hand held steamer to steam out how wrinkled some of the linens are on display tables. I promise you I am not a bridezilla, I just don't think its acceptable to pay for a venue and have set expectations, only for them to fall very short without any remorse or explanation.
