The GlassHouse Reviews
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3.4 out of 5 rating
3.4
3.4 out of 5 rating
5 Reviews
68% recommend it
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Quality of service 3.6 out of 5 rating
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Average response time 3.2 out of 5 rating
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Professionalism 3.4 out of 5 rating
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Value 3.2 out of 5 rating
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Flexibility 3.6 out of 5 rating
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Karina K. Sent on 07/25/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Gorgeous venue with professional team!
We're wedding florists (Flowers Valley) and for us working at The GlassHouse SJ was a pleasure. The team is professional and goes above and beyond to help. The venue’s beautiful setting enhances the overall experience for everyone involved!We're wedding florists (Flowers Valley) and for us working at The GlassHouse SJ was a pleasure. The team is professional and goes above and beyond to help. The venue’s beautiful setting enhances the overall experience for everyone involved! -
Quality of service
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Leticia P. Sent on 03/15/20194.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The glass house
Very beautiful place to have your ceremony and receptionVery beautiful place to have your ceremony and reception -
Quality of service
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Featured
Zari A. Sent on 02/12/20194.6 out of 5 rating-
Quality of service 5.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Modern venue
The glasshouse was probably one of the most modern venues we visited! The lady who helped us was helpful during our visit. It did take a while to get the information sent to my email but I understand that they can get busy. Definitely a great venue if you’re looking for something modern and a bit edgy.The glasshouse was probably one of the most modern venues we visited! The lady who helped us was helpful during our visit. It did take a while to get the information sent to my email but I understand that they can get busy. Definitely a great venue if you’re looking for something modern and a bit edgy. -
Quality of service
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Wasay A. Sent on 12/09/20211.6 out of 5 rating
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Quality of service 2.0 out of 5 rating
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Average response time 1.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 2.0 out of 5 rating
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Flexibility 2.0 out of 5 rating
Unprofessional and unresponsive after signing
Our event turned out okay, but I completely disappointed by the service during setup on the day of.
The glasshouse only allows an abysmal 2 hours of setup with each event, which required us to purchase multiple extra hours of setup time in order for our vendors to setup properly. Our event coordinator was very rarely on the floor during the setup. The only time they were present without us having to go to the office and knock on the door was when they had the gall to bring in another couple for a site visit during the venue setup time THAT WE PAID FOR. As if that wasn’t inappropriate enough, they actually took the touring couple to the bridal room, WHILE THE BRIDE WAS STILL THERE GETTING READY.
This was completely inappropriate, and there was no acknowledgement or apology, let alone any kind of advance notice that random strangers would be brought in while we were preparing for our event. It’s infuriating/unthinkable that they thought it was even remotely appropriate to bring strangers into the bridal ready room. Our hair and makeup artists were appalled, and the bride was extremely embarrassed.
Think twice before you sign. They’re attentive until you sign the contract with them.Our event turned out okay, but I completely disappointed by the service during setup on the day of.
The glasshouse only allows an abysmal 2 hours of setup with each event, which required us to purchase multiple extra hours of setup time in order for our vendors to setup properly. Our event coordinator was very rarely on the floor during the setup. The only time they were present without us having to go to the office and knock on the door was when they had the gall to bring in another couple for a site visit during the venue setup time THAT WE PAID FOR. As if that wasn’t inappropriate enough, they actually took the touring couple to the bridal room, WHILE THE BRIDE WAS STILL THERE GETTING READY.
This was completely inappropriate, and there was no acknowledgement or apology, let alone any kind of advance notice that random strangers would be brought in while we were preparing for our event. It’s infuriating/unthinkable that they thought it was even remotely appropriate to bring strangers into the bridal ready room. Our hair and makeup artists were appalled, and the bride was extremely embarrassed.
Think twice before you sign. They’re attentive until you sign the contract with them. -
Quality of service
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Martin M. Sent on 07/05/20201 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 1.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 1.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
Unethical venue
My fiance and I have booked, and contracted our wedding with one of Epic Venues venue (The Glasshouse San Jose). We are very unsatisfied with them, and if i can give them 0 stars. I would love to!
These people are a bunch of crooks, and will not meet their end of the contract. We have a written contract with them, and wont meet their end. They refuse to work with you, and everything is all about money. I will never recommend any of their venues to anybody. Please be very careful with them.My fiance and I have booked, and contracted our wedding with one of Epic Venues venue (The Glasshouse San Jose). We are very unsatisfied with them, and if i can give them 0 stars. I would love to!
These people are a bunch of crooks, and will not meet their end of the contract. We have a written contract with them, and wont meet their end. They refuse to work with you, and everything is all about money. I will never recommend any of their venues to anybody. Please be very careful with them. -
Quality of service